A huge compliment to Chef Theresa at Club 38 for the incredible vegetarian minestrone on Friday,…read moreMay 29th!! It is so rare to find a truly delicious, flavorful soup that doesn't rely on meat, and she absolutely nailed it. It was an amazing addition to the menu and made the visit incredibly memorable.

Stayed 8/15 they didn't have air, the toilet leaked water . They didn't have towels or soap in the…read moreroom so we went to the desk to grab some The tub wasn't clean, shower had hair in it. Defrost be going back

The Sportsbook restaurant: Princess and our server with the platinum blonde short hair were…read moreamazing. I cannot thank them enough for their exceptional service during my 20th reunion. We did not have as many guests as I had hoped, and they probably did not spend as much as I expected on food and drinks, but we still had a wonderful time. Princess apologized for the wait at one point, but we were completely relaxed and just enjoying ourselves. She took great care of us most of the evening. She is a great asset to your team. Her communication was excellent, her personality was warm and welcoming, and she even called everyone by name. She was incredibly gracious and made the experience memorable for all of us. I will say that initially it was difficult to reach someone to arrange the event. I tried the website, Facebook, and made three phone calls. Eventually I was able to reach someone who provided me with an email address for Karissa. From that point on everything went smoothly. Karissa did everything she said she would do for my group and then some. She was extremely accommodating in the best way. Her communication was strong and she answered every question I had. We all had a great time, and I am sure when everyone is back in town we will return again. Thank you.

There were no outside restaurants open for families to eat at. Only the red lotus was open. It was…read morerestricted. Also birthday bonus was only accessible after three days of downloading the mobile app. Traveling made this unredeemable.

They had outside restaurants for families but closed at 9. The torta combo is superb i recommend…read morethe plantains as the side. It comes with chimichuri that is so tasty i got the asada with poblano and avocado. I loved the players club workers.

This place is more of a two and a half star place to be honest and my review is solely based off of…read morethe parking garage and being at the casino itself. Parking was easy but it has a really tight turn to make upon entering the parking garage. Getting to the casino is easy since it's on the second floor portion of the building. Security was very friendly and it was very easy to get through without any hassle. The games itself were pretty lackluster but the party that I was with was winning big time (but then again I didn't know how much they truly lost) the bartender was pretty quiet but he was very quick and efficient. This place is still pretty busy late at night. I do feel like the casino itself is a bit outdated unfortunately and it is in need of a remodel. Overall, i thought it was a below average Casino experience.

For me, a generally good casino experience whenever I visit. The casino is fairly well kept with…read morelots of different machine and some table options. Even when busy, there's plenty of room to walk around and the layout is fairly logical. If you're hungry, there's a steakhouse, bar, and deli though I've never eaten here. Though there's no on-site parking, it's generally not too difficult to park nearby and walk.

My husband and I went in here just to have fun after date night! This night, I guess you could say…read morewe got lucky. I won $600 on a $1.20 spin. I was so excited, I can't even remember the game. It's easy to become overwhelmed, so I suggest to walk the floor before choosing any random game. There are servers walking around who will take your drink order and attendants are very present. The casino food isn't the best, but it will get you through the night. I ordered some sweet potato fries and they were burnt and cooked in old grease, I didn't bother to send them back because I now had a low expectation of them for food . If you want to waste some time and play for fun, try the Hollywood Casino in Aurora!

I wish I could give this place one star because the slot machines took all my money... but…read moreunfortunately I can't because everything else was actually great. The casino is super clean, there's plenty of parking, and the staff is really friendly and helpful. The drink service was good and the food was surprisingly delicious. Everything is organized well and it's honestly a really fun place to spend an evening. Now... let's talk about those machines. They were absolutely ruthless to me and happily accepted every dollar I fed them. Meanwhile, my husband somehow walked away $500 richer, which I'm still trying to process. Apparently the machines only like him. Even though the slots clearly had a personal vendetta against me, we still had a great time and will probably be back (because hope springs eternal when it comes to casinos). Just remember: bring a budget... and maybe bring my husband for good luck. Great place for a fun adult evening!

FIRST I have been coming here for years What happened last…read morenight is Unacceptable Being a Black Card member and I'm A usual patron Every weekend. I'm very upset I was asked to leave the bar that I'm Loud and I can't get served, I'm very upset and this has caused me emotional distress and unfortunately was my last weekend, having surgery next week, but I will contact my Attorney, but I didn't do anything wrong I'm A US citizen and a Certified Healthcare Professional, I know lots of people in high places and I love this place to have fun and meet new people, I'm Harmless, but I will be back after my recovery.

Not a gambler, but the 3 floors were clean and multiple options for food. Although most are just…read moredrinking :-) The Baccurat tables on the top floor were interesting and busy on a Friday evening. No one in the high limit tables. Good variety of different tables for 21, a few roulette etc Lots of staff and cameras above. Not sure any customers really looked happy, but similar to Las Vegas :-)

Bally's Casino in downtown Chicago is a solid spot if you're looking for a convenient place to…read moregamble in the city. The casino itself is very clean, well maintained, and the staff are friendly, which definitely makes the experience more enjoyable. There are plenty of machines to choose from across two floors, so there's a good variety depending on what you like to play. One nice perk is that when you sign up for their players club, they give you $20 in free play, which is a great way to get started. That said, the casino is on the smaller side, so it can get very crowded, especially during busy times. Another downside is the area outside. Being downtown, there were some sketchy people lingering outside, which can make it feel a little less safe late at night. As far as the gambling goes, I personally didn't have much luck. After putting about $200 into the slot machines, I didn't even hit a small bonus, which felt like I was robbed. Of course, it's a casino, so wins are never guaranteed, but it would have been nice to see at least something. Typically I lose all but it keeps me playing for a while. It's all in the fun! Overall, not the best casino experience but definitely not the worst either. If you're a gambler and want a casino option right in downtown Chicago, it's worth checking out.

It seems like Grand Victoria is on a path to improving the overall experience in gambling. They…read morehave added a bunch more slot machines when you initially walk in, something that was once dead space and felt like you were walking into the abyss of losing money. It now feels brighter and a little more lively. They've also moved the customer service desk and it's no longer hidden by slot machines, but it is weirdly placed behind the elevator. I don't think there was anything in this space previously. I wish there were better food options here - the fast casual option is just ok.. I honestly would not pay to eat here again, the prices do not justify, especially after gambling for a few hours. The slots have drastically improved in the last few months, way more of the new machines instead of those poor slots that were on their last leg. There are the occasional machines that have a sticky button or a chair that has seen better days, but overall, I think this place is on an upwards swing.

Totally negative review. Can't trust Grand Victoria Casino. Was taken advantage of by dealer at…read moreultimate Texas Holden table. Dealer put 4 threes on the table and told me that I could not use them because they belonged to the house and there was no way that I could win so I should fold my hand so I did just to find out later that I could use the 4 threes and would have won the hand. Contacted the casino and was told that they were not going to do anything about that. Needless to say they have lost a customer for life because I can not frequent an establish that I can not trust

100% recommended this is one of my favorite place. Hard rock casinos are the best of the best.read more

Worst experience in a casino! I may be frugal, but we were only able to locate (3) 400 1 cent…read moremachines within the entire casino. For the most part the machines ranged from 880 pennies to 1200 pennies per pull. Who can afford that? We were looking for some entertainment! After putting in 300.00 each and only seeing a payback total of nearly 45.00 we gave up. If this is the price of casino entertainment, we will take our money elsewhere! Ps. It's no wonder we see so many elderly spending every penny they have trying to hit a jackpot. It's addictive!