TERRIBLE CUSTOMER SERVICE!!! If I could give them a -5 stoats, I would. Bruce, the owner, cares nothing about the customer. DO NOT RECOMMEND!!!!!! read more

Terrible equipment! Even when told the equipment was broke and dangerous nothing was done to help the bill! Do yourself a favor and go somewhere else! Only giving one star because no stars isn't an option read more

Kansas rental was prompt to help me resolve a problem with a tire on a trailer I rented. I will be doing business with them again. Thank you for your help ! read more

Kansas Rental Incorporated - Party Supplies Near Me - Topeka, Kansas

Will never rent from them again. We rented a trailer and it blew a tire on the turnpike. When we came the next morning to tell them they basically said you're out of luck here's a tire here's a lug wrench you're on your own. The owner said we can't control anything so you have to take care of it read more

I rented an auger from this place a few weeks back and the man who was working that day rented me an insufficient auger. Meaning the holes it dug were not wide enough, I also had incredible difficulty getting the auger to dig the holes in general. However, I feel that the gentleman who was working at the store should have known what type of auger I needed in order to complete this project (I believe that is his job). Instead, he rented me the only one he had available, that ended up being too small. I then came to rent a different auger from this same place at a later date. I called to make sure they had one available that I could reserve. The gentleman on the phone told me he could not hold one for me, but that he had "two available." I was in the car and on my way to their location when this phone call took place. However, when I arrived moments later, there was no auger available, even though I had just spoke with the man over the phone. So I ended up renting an auger from a different rental company. They were not only able to hold an auger for me, but it was also the proper size to dig the holes I needed. I would not recommend Kansas Rental, not to mention the man working behind the counter was rather rude and pushy. I do not expect to be refunded any of the $80 I wasted that day. read more

These people were rude. There's really nothing else I can say. They make you feel as if they don't want your business. We will oblige that next time we need to rent stuff read more

I'm not writing this to punish Kansas Rental, but because we received such terrible service. The owner or manager, Bruce, made it clear that he didn't care or feel any remorse about pulling our rental at the last second. We're nice people and I never got argumentative only tried to explain our position. He shrugged his shoulders, gave me the dead-eye stare and walked away. read more

If you're local I suggest you DO NOT do business with Kansas Equipment Rental. We have given them a great deal of our business over the years. Today they had a tire blow out on their horse trailer (a car tire that should never have been used) we have pictures of the cracks but a son picked it up and didn't know to look at the condition when we talked to the owners about it they said that we could go to ........ I even called back to say, "Are we just catching you on a bad day? We've done a great deal of business with you and never been treated this way. They stood by their claiim they didn't care who I told, or how much business they would lose. Wow! That's all I have to say... WOW! I suggest you stay far away from this company! If they will discard a customers concerns who just sepnt 1000.00 with them last week... they don't care about the customer at all! read more

Horrible customer service? Sent out broken equipment, when I called to see about to do they asked if I could fix it. I wasn't able to and was still charged full price upon returning the equipment. Avoid this business. read more

If I could give zero stars I would. We rented one 6 foot table and two black folding chairs for a craft show I did last weekend. The table was filthy, covered in mud and smelled awful. The chairs weren't in any better shape. I had to clean the table and chairs with Clorox wipes before I could even use them. Then my husband returned the table and chairs promptly around 10AM when they open on Sunday's since we were done with them. My husband stood in line behind two other people, and the two employees who were supposed to be dealing with customers were complaining about a wedding they had to deal with that same weekend. So one of the warehouse guys told him to pull around to #3, since he was dropping off. So my husband did as he was told by the employee, when he got to the warehouse, two men unloaded the table and chairs and told my husband to have a nice day. So here we are, a week later, and they are refusing to return the deposit because they have absolutely no record of us returning the table and chairs. Bruce, who I am assuming is the owner, called me ridiculous and basically said my husband is lying because he doesn't even have two guys as my husband described who works for him. The nerve of a business owner. Then I asked if he keeps a running inventory so he would know if one table was returned, and he told me he does not keep an inventory because he has too many and is trying to sell them?! So if he doesn't even know what is coming and going from his warehouse, but telling the customer that they are always wrong, why do the people of Topeka support this business? His system is most definitely flawed...especially when the gal checking us out couldn't even add $8 and $2 together without a calculator. - Will not be returning, or supporting this local joke of a business. read more