I have eaten here many times, and typically it is pretty good. However, today was the exception. We showed up around 1:45pm for lunch and were told there was an hour wait. After an hour had passed I went up to the front to kindly ask if we were approaching being seated. The hostess then informed me that they were running very short on chefs, so she wasn't sure how much longer, and proceeded to ask her manager. I joked that I would be happy to jump on the grill if the needed me. At that point, the "manager" aggressively reached out and yanked the pager out of my hand and yelled at me to stand by the wall. I asked her why she felt the need to be rude, as I had been overly polite, and she refused to respond to me. I asked for her name and she would not respond. At that point I decided not to waste any more of my time or money there and left. That "manager" should not be in the service industry. Perhaps the most unprofessional encounter I've ever had at a restaurant. Piece of advice to owners and management - just because you had four chefs quit/call out, does not entitle you to be rude to your patrons. Think twice about who you employ to be the face of your customer relationships. read more

When my partner and I ordered our sushi last evening, I asked for a single substitution on one roll: that the type of fish laid on top be substituted by half for another type. Our server explained that he'd have to ask the chef ("Hiro"), which was fine. We heard the server ask Hiro, as he was only about 5 feet away, behind a wall. "No." was his only response. The server sounded dismayed, and I believe he asked again, "You can't do it?" and the chef just shook his head... and said, "No." ? I've been coming to Kanki for almost 10 years at both Raleigh locations, and this has never been a problem. Not once. Our server delivered this news, obviously uncomfortable and very apologetic. He had no explanation to give us because HE was not given one (nor did he ask). Taken aback -- and wondering what the problem could be -- I asked for another type of fish as a substitution on the roll. He said again that he'd have to ask, stepped a few feet over, and received the same response: a flat, "No." He comes back, "He can't do that either. I don't know why..." ?! If the issue was that it would have changed the cost of the roll, we would have gladly paid that. If it was that it needed to be fully substituted instead of by half (never an issue before in 10+ years), that may have also worked. But it's ridiculous and unreasonable that we "can't" get the food that WE are paying for and eating prepared with the ingredients that WE would like. Kanki makes completely custom sushi rolls at a customer's request. How is this any different? I have NEVER received this type of treatment at Kanki. We were completely appalled. And as expected, the sushi roll was "okay," but a little strange (to me), because... surprise... I didn't like the fish on the top. We certainly don't come out spending nearly $100 for a single meal for two people and expect to be refused the food we'd actually like to eat, and worse, with no explanation or alternatives presented. Appalling. read more

We celebrated our adult son's birthday at lunch We had an excellent meal superb service and great value. Everything about our time in the restaurant was very pleasing. The staff were friendly and attentive. Great time was had by all. read more

I had to come here to celebrate a friend's birthday. I am vegetarian, so I was already unsure of the experience, as they only have very few vegetarian options. I finally found tofu yakisoba which sounded good, but it came with a shrimp "appetizer" that they said they couldn't sub out without charging me extra. The waiter told me I should just pay the normal price and give my shrimp appetizer to someone else....false. I was about to cancel my order, but he came by and said he was able to find a way to sub out the shrimp appetizer for the tofu, but the "appetizer" just consisted of 2 cubes of tofu so I felt dumb for making a big deal of it. They also have tons of other up-charges like a $9 plate sharing fee. Even though I liked to food, I cannot give this place more than 2 stars. Since the hibachi tables seat 10, you will be seated with random people. The person cooking our hibachi was so unhygienic. He would go around adding food to everyone's plates by touching the serving spoon to their plates of food that they were already eating off of! It wasn't a light graze either, it was full-on and and gross. I don't understand how they have a 98 sanitation score. I don't want to catch whatever spit-borne illnesses the random people at my table have, so I will not be returning here. read more

If you really want sushi but don't want to leave the mall, Kanki will do, but don't expect to be impressed. My son and I came one day cause he wanted sushi and we were at the mall. The restaurant looked packed but it was because everyone wanted to eat hibachi, so thankfully the small-ish sushi section was available. The selection is typical. My son got a crush roll which was mostly just crunch, but not the good kind that is freshly made, it's the kind that has a texture of a slightly soggy Cheeto... same color too. I ordered some roll and when it showed up it was slathered in room temp mayo sauce. I had to scrape it off to even eat the sushi. Do people really want THAT MUCH mayo on their sushi??? Not me! Many other better places to go at Crabtree. read more

We truly enjoyed our first experience tonight! Our waiter, Tyler was very helpful and was an excellent server. We will be back again- totally recommend the sampler appetizer, bbq pork spareribs, honey crispy (chicken). read more

Kanki - Honey crispy chicken - Japanese Near Me - Raleigh, North Carolina

My Coworker/Friend & I went to kanki @ Crabtree during our 1 hour break. We we're told we can sit at the private dining for first come first serve. 2 of the waiters saw us and did not get to us till later. We didn't get checked up on or anything. We were told we they were busy but everyone around us who ordered THE SAME FOOD as us , GOT their food BEFORE WE EVEN COULD. We were not told the food was going to take that longwe than usual to make. We waited for almost An hour and a half almost 2 to be served. Everyone after us got served, ate , left, even when new customers came in we still had to wait for our food while they were being given the same food as us. We wasted all that time when we could've been left and been back on time from our break.. Please do better and work on y'all's customer service. read more

Kanki is my favorite restaurant and never had a bad experience until tonight. We ordered our meal at the bar, we received our appetizer without utensils. The bartender said he would get it for us. At the 30 minute mark of waiting for our food and the utensils to eat our warm salads, we cancelled our order and left. We took in consideration that they were busy or it was probably a new hire however it became increasingly irritating that he kept constantly walking past us getting other peoples orders and not checking on us or seeing why we haven't received our food. This pretty much removed the previous consideration. read more

Kanki is a perennial favorite for people who like japanese(ish) food and don't mind sitting with strangers. It's cast in the mold of the Benihana chain of restaurants that combine dinner with a display of culinary showmanship. [Fun fact: the wife and I and some friends ate at a Benihana in Milwaukee to see how it compared to Kanki and what we got was just plain dinner with no show. What a gyp! The food was decent, though.] We normally eat at the Crabtree location where it's been a landmark for many years. It's still a struggle to fight Glenwood Avenue traffic due to the popularity of this mall and parking is almost always horrendous. I admit the mall management is trying but it's never enough. Due to Kanki's popularity, I strongly recommend making a reservation if you have more than two people (or even just a person or two!) They will only seat you after your whole party is there and if you don't fill up an entire dining area (about 10 seats), you'll be with other people. While they also serve sushi, they core of the restaurant is the hibachi/teppanyaki (yaki means 'fried' in Japanese and almost everything is cooked on the same broad cooking surface). The meal starts with salad with ginger or sesame dressing (both are acceptable) and miso soup. They also serve up some hibachi fried veggies as an appetizer which are usually quite tasty and -- hey, they are included! -- worth having. (They also have a full bar with numerous Japanese options in both beer and wine... I'm fond of Plum Wine myself but it is cloyingly sweet for people are big wine fans. I don't care! I love the stuff!) After that is the main course. Again, the vast majority of the options will be cooked in front of you and are hibachi-style meat and vegetables (also fried rice). My wife enjoys the vegetables/mushrooms as a vege/pescetarian but we haven't ever tried the one of the fish entrees so I can't speak on those. She tells me the grilled shrimp are good (I'm allergic) so there's that. I'm a steak person so I go with that and have only been disappointed once in the last *cough cough* years. I've sampled other people's chicken, as well, and have found it flavorful and moist. The show is always fun, especially if you are a first-timer or you bring a first-timer with you. Who doesn't love a good onion volcano or trying to catch an appetizer thrown at them by the chef? It's always a bit different probably because each chef has their own specialties and favorite moves. And it's neat watching them still COOK while the show is going on. While not the cheapest place to eat, you get a lot of food for your money and a show to go with it. I recommend it highly! read more

I went to Kanki and had an unexpectedly pleasant surprise. This place deserves 4stars to say the least. I tried the chicken and shrimp hibachi and was absolutely delicious, it was a big portion, plenty for two and no room for dessert. Our chef was very entertaining and very attentive. Very few places nowadays take under consideration that hibachi places are supposed to be fun, most chefs just focus on the cooking and forget the show that you are there to experience. I also had some wine and was surprised by the nice amount that was served. And even though the restaurant was full the service didn't take too long. This place is great to come with family and friends, I highly recommended this place!! read more

We recently attempted to book a reservation for a party of 7. We contacted the host or reservation staff who was extremely rude and informed us we were not allowed to make a reservation on the same day we planned to dine. She was not friendly or helpful with our request. We decided to try and drop in, thinking the person may not have been representative of the demeamor of the restaurant. Unfortunately we experienced the same haughty attitude by probably the same person who stated, " we would have to wait 4 hours." We understand if a restaurant has a crowded evening they could be somewhat civil in their explanation. Suffice it to say we will not be back and will advise our friends to stay away! read more

We when we our family it was a special occasion and they seated us with more people and we didn't even fit ! So we had to leave the restaurant! read more

Was misquoted the wait time. After an hour and a half in a not very busy restaurant my family and I were finally seated. After another 20min plus, we finally got drinks which were wrong. Another 45-50 min before we got soup and salad. Then another 20 min before the chef arrived at the table. During all the wait, we were entertained by 2 fire alarms, a change of wait staff who was obviously not thrilled to be there. The chef finally got food going and he was also not happy to be there. My drink was never refilled and after all this, I spoke with the manager. She apologized and said let me see what I can do to help you. When I got my bill, she had taken 20% off. I've eaten at this restaurant hundreds of times and this was my worst experience ever. Time to find a new Japanese restaurant. read more

One star is too many, as our dinner tonight in the private dining room was horrible! From the lazy service to the mediocre food is reason enough for us never returning! We were served our soup and salad (which was soup as well because it was sitting in a soupy watery pile of dressing), and then not even a minute later were served our main dish. The food was thrown on the plate and served to us by someone other than our server. Our waitress never came to check on us, and my food was cold by the time she finally came to give us a refill on our drinks. All I wanted was some white sauce to enjoy with my dinner but she couldn't even bother to ask us if we needed anything or if the food was good. I was so close to just getting up and leaving. Don't waste your time or money. read more

NO STARS!!! Worst service I've ever experienced in my entire life. Waited for hours, got ignored by staff, rude comments, and more. DO NOT GO HERE!! read more

I still really enjoy the hibachi grill experience. From the ginger dressing on the salad, to the "show" of the chef, to the rice, veges, and meat of the meal, it's all good stuff. My main complaint these days is that they don't get the food on the plate in quick succession -- the rice is cold by the time the veges or especially the meat (especially the chicken) gets to the plate. These days I just eat it hot when it gets on the plate. Tonight, refills on water/drinks was non-existent after the show finished up. Still love the taste of the food, though. read more

This review is for service. Every time we order hibachi for takeout, the takeout staff seems to forget the sauce regardless if I paid for extra sauce. The last time I came, I did curbside pick up and asked the staff who handed me the food if the sauce was in the bag. She said yes and walked off. She also shoved the bag in my face instead of asked if it should be put in the back seat like they did before. I came home and found there was no sauce and called to ask them remove the extra charge. The young lady on the phone said she remembered taking my order and said sauce doesn't come with sushi so there's nothing to refund. I told her I ordered via an online app so I wouldn't have spoke to her on the phone and also ordered a Hibachi dinner which always come with sauce. She immediately says "well what do you want me to do?". To which I already said to refund the extra charge and also check the orders before handing them out. Before I could finish my sentence she spoke over me and said "have a good night" and hung up. I tried to call back but no answer. The only thing I expected was accountability for the mistake and refund for the extra charge but seems like I got nothing but excuses and attitude. It was also a weekday and the mall parking lot was really empty so it couldn't have been because of a dinner rush. I would have expected the service level at a place like Kanki to be better than this, especially over something so small. read more

I give Kanki a solid 4! It was absolutely delicious. The sushi tasted so fresh and service was pretty decent. 2 rolls, and edamame did the trick on curing my hunger. I will definitely be back to try other rolls. They also have a side for hibachi separate to the regular dining and the smells coming from that room were amazing. read more

Kanki - Japanese Near Me - Raleigh, North Carolina

Don't waste your time...unless that's what your intentions are! Was told there would be a 40 min (no problem) after waiting for over an hour a asked one of the host how much longer it would, I was told my name was next. 10 mins later and from what I could see about 5 tables empty I watched as 3 other parties (larger than my party of 8) were seated! When they finally called us to be seated we were taken into a room where there was already at least 20 other people in there! Needless to say we left and by the time we finally found somewhere else my niece's ice cream birthday cake had melted. Totally pissed!! read more

Had a great time here for a friends birthday! Our server and chef were extremely attentive and entertaining as well. Food was delicious, we had hibachi & sushi and were impressed with both. Will definitely be back! read more

Good, delicious food, awesome atmosphere, accommodated all 16 of us with 2 tepanyakis and 2 chefs. Delicious fried rice -- a lot of butter! This was my 1st visit at Kanki And really enjoyed the food. read more

Came tonight as a dinner on a weekend getaway, and we sat in the self-seating (not hibachi) section. Waited a long time for our entrees - I'm guessing over half an hour. My steak arrived unseasoned, overcooked, and not much warmer than room temperature. Should've sent it back, but didn't want to spend 30 minutes more for them to get it right. Used to be a place I looked forward to. Not so much after tonight. read more

Chef was grumpy. Acted like he could care less. Snippy when we asked questions. No entertainment. Bathrooms didn't have purse hooks. Waitress was nice and lunch is reasonably priced. Chef was a downer for our birthday lunch! read more

I've been coming to Kanki for over a decade now. It used to be one of my favorite restaurants to frequent. Tonight I went to celebrate my best friends birthday only for things to turn out horribly. We waited for 2 hours (Which we expected. Not a problem.) before we were seated at a table. Once we were seated at our table we waited another hour before our chef came out to prepare our meal. Our waitress was kind but very overwhelmed. She actually ended up dropping some of our dishes and burning her hand on the grill (I hope she's ok). The food was good but overall the experience was horrible. Our waitress even knew things were extremely bad because she mentioned the manager Adrian would come over to apologize and comp our meals. That never happened and later I asked to speak to the manager. The manager Cindy came over with a very dismissive attitude and tone. I recapped everything that happened including no acknowledgement of my best friends birthday. All she offered was an "I'm sorry." I along with the birthday girl let her know that would not be sufficient. She offered a free appetizer coupon which I declined. In the end Cindy took $7.00 of my $60 bill. I will not be returning to Kanki and I suggest you do the same. Customer service is very important. I don't want to go any establishment that dismisses or makes me feel unvalued. Although I used to come here often,today solidified my worth to Kanki . read more

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I did not have a great experience here. The wait was 2 hours which was understandable and ok since we were there to celebrate a birthday. Being able to sit at the bar helped. However, upon being seated, our table had to wait several minutes to get our drinks and our appetizers with our waitress nowhere to be found. The table in front of us was seated long after us and not only received their drinks before us, but their chef came to prepare their food before our table. This is unacceptable especially when you have guests that have already waited a long time to be seated. The chef finally came and knew we were irritable and hungry so he made our food very quickly which I appreciate and still attempted to put on a show. The food was great and our overwhelmed server came to let us know she has spoken to the manager (without us even saying anything) and our meal would be comped after they come to speak with us. Once our checks arrived, their was no compensation for the poor service and the manager had yet to come speak with us. After we requested to speak with the manager since no one came, she finally arrived and was very nonchalant, expressed she knew what was going on, and simply apologized. She did not want to comp any of the bill and only offered a free appetizer for the next visit after we would not simply accepting the apology. We had already been told about a discount and the manager did not honor that. Very disappointed and because of her actions, I will never go to this place again. read more

That lady is very bad attitude to me and refuse write the paper and let people come in lunch and it's was 15 minute left to go closed

I didn't come here for the quality of food. Having worked for a teppanyaki place through college, I know what's good and what's not. Kanki is nothing to write home about. What I DID come for tonight, was a "show" and song for my 3 year's birthday. What we got? Two servers (out of the entire staff) who had the enthusiasm of Eyore, who barely looked at my son when they sang and didn't even light the candle until they got to the table... and then they just ran off without a word (our server included), leaving the cake uncut and unserved. I'm sorry, but if I'm going to pay $25 a head for a birthday dinner, the food better be good, the birthday song better be enthusiastic and I want the server to at least OFFER to cut the effing cake!!!! Sorry, angry mom hormones... Never going back. Dear Kanki Management - train your staff correctly. read more

Hibachi steak was very fatty hardly any good meat. Sushi had poor cuts of fish , assembly was sloppy

WOW...and not in a good way. I ate at the sushi bar here thinking hey, since all the rolls are buy one get one free, it was worth a try. Even with a free roll thrown in, SO not worth my time or money. First of all, it took 45 minutes for our food to come. 45 effing minutes, YEAH, that really happened. When I asked (nicely) the waitress 20 minutes in as to why the food was taking so long to get there, she said - oh, since it's a weekend, it usually takes up to an hour for rolls to come because of how busy we are. I guess I should have told you that before you sat down. Really? Really?! I looked to my left, no one at that table. I looked to my right, no one was at that table either. That's when I decided she was full of shit. When the food finally came, the rolls were poorly made. The chef who made them didn't wrap them properly, so everything inside the roll kept falling out. The fish wasn't fresh, but I guess I shouldn't have expected too much coming to a place that has to lure you in with a buy one get one free deal. Hopefully their teppanyaki is better, but I'm not willing to go back and try... read more

I wouldn't care if I eveerrrrrr ate at Kanki Japanese House of Steaks & Sushi in Crabtree Valley Mall again! I thought it was just me but I got to work and one of my coworkers also had a terrible experience there yesterday. -lazy hostesses -delay on getting tables cleaned -slow, inattentive waitress -slow food delivery to table -no sauces when food came -unbothered management read more

Look, let's not skirt around this folks. You're not coming to Kanki to get the best sushi in the area, or the best hibachi, you're going there because it's convenient after a long day of shopping, or it's close to your house. I've learned this the hard way but I'll stick to it now: you don't go looking for sushi in malls. I don't care what kind of neatly packaged steakhouse clone it is, it's going to be mediocre. Don't deny it! So I was in the area in early May, and my friends were insistent that we go to Kanki to celebrate the end of classes with some hibachi/teppanyaki--and really, Kanki is the only place in the immediate area that we could think to get that. So in my head I'm saying "OKAY, it's just like every other Japanese Steakhouse you've ever been to... the food will be decent but overpriced, and the sushi will be meh." Yea, well, I should have taken my own advice a little more seriously. We decided to eat at the hibachi grill, which anyway you spin it is going to end up being close to 20 dollars alone for your meal... and some people think it's worth it, sometimes it is, but it wasn't for me. These kind of clone steakhouses don't really bring anything new to the table--it all just kind of blends together, and I don't mean to say it had harmony either. So let me break prose and get to the actual point. I ordered some sushi despite a previous experience that should have told me not to. What I did learn is a vital trick that you should employ at any such restaurant. ONLY GET THE SPECIALTY ROLLS--I know you've got an itch for nigiri, but this isn't the place you want to get it! If I'm going to be paying a pretty mid-range to high price for my sashimi, it better be really good, and it simply isn't here. I will say that the specialty rolls are creative and I'm sure they're enjoyable if you're into that kind of thing, but after trying their signature Firecracker roll and being thoroughly put off, I'm not crazy about it. Our "chef" was good but not very engaging--not even in the slightly awkward way that these hibachi entertainers normally are, where you're just begging for them to not single you out for anything. In some sense I guess that's a change of pace, but I don't think laziness can be called progressive in this circumstance. Service was pretty slow but polite. Prices were exuberant and not worth it. So if you're looking for one of those once-every-blue-moon hibachi dinners, I guess this will do, but don't set your expectations very high. read more

Food is good. Not excellent, just good. Service sucks. It gets worse every month. There is a policy to assign you to your table that you cannot be seated unless all your party is being held at the reception bar. It might work for large parties, but for a party of 4 or less is just stupid. It is not that it will take an individual that is next to you over 2 minutes to do something else. Or for a father/mother to take the children to the lego store (15 seconds away walking) while the other parent waits for the table. The policy is the most stupid thing. And the waiters are not nice either. The chefs are great guys. read more

Service was horrible, took over an hour to get our food. Manager showed no mpathy and made several excuses.

Last few times I visited Kanki was before the renovation. The old look was more in-line with just about every single hibachi place in town (and beyond, most likely,) dim lighting, wood and bamboo decor all around. Now, I see the bright side of Kanki. Literally. A portion of the space in this corner of the mall is now turning into sushi restaurant look. No, sushi is not new at Kanki; as matter of fact, friends and I used to come here and get half-off sushi sometimes. If you come through the front or mall side entrance, you can see the brightly lit half of the restaurant, with high tables and booths, and a really impressive looking bar. However, gone are the days of half price sushi. What has replaced the awesome deal is now readily displayed on the sushi menu. For some of the rolls you can can either a full roll or a half roll, so for those nights where you want more than one roll but just cannot finish two, ladies and gentlemen, I have found the solution for you! read more

Wow...an average 3 start rating! How has this place been in business for over 25 years and seems to keep expanding? It's not the sushi, in my humble opinion. It must be the Japanese Steakhouse experience that keeps'm coming back. When they first opened eons ago and I was like 3 years old or something (heck, the place could be 30+ years old and technically the Old Wake Forest Rd location was the first), they WERE 'the' place to go in town. Every kid wanted a shrimp thrown at them by a chef with a tall hat over a stainless grill. Who didn't? Now, I'm just now that excited. You can get this same meal for half the price at any of the take-out hibachi places. Same sauces too. So, you are probably asking yourself...did you eat here or what? Tell me about your meal. Well, I shall. I stopped by on a Saturday for a late afternoon lunch and perched up at the sushi bar. My server was quick and efficient. She suggested I NOT chose the miso soup and get the other option. I forget what it was ...not hot and spicy or egg drop...it was fantastic. She knows her soups that girl. I asked about a sushi lunch box option, which wasn't on any of the menus they gave me and they showed me another menu. Perfect! It was plenty of food for $13 and it came reasonably fast. My only gripe really is that sushi should not be served warm. Why don't they chill the plates like they do in a really nice restaurants for the salads? Seems logical right? Anyway. The sushi didn't blow me away but it was fine. If you need a fix go. read more

A tremendous amount of food but pretty pricey. I took my girlfriend out for a date where we split the steak choice. It was more than enough being that we both received our own rice and vegetables. The chef was truly funny as expected from a hibachi grill. This chef was unique and polite with his humor as we were sitting with a family and children. The ambiance was super weird and it seemed like every single table stared at you while walking from the entrance to your table (sounds odd.. It was). The peach infused saki was decent and over priced. read more

I would give zero stars but that's not available. TERRIBLE TERRIBLE TERRIBLE. Wallpaper peeling off wall. Service friendly but slow. Food not good. Gas station sushi at its best. Your risk! read more

If you shy away from the big elaborate hibachi table shows (ugh....too much food) you'll find that Kanki has a pretty good sushi bar! Nothing particularly fancy and no deals at all (I love a good bogo deal!), but the sushi was fresh and the price was still pretty decent! We had the Crunchy, Budokan and Sweet Dragon roll. While the Budokan and Sweet Dragon were both VERY good the crunchy roll was a bit more boring than I was expecting. For some reason thought there was more to this roll, but nope! We also had a calamari appetizer that was wonderful! Crispy and not greasy with a mayo based sauce which was good for light dipping. While everything was pretty good, the service was absolutely stellar. Our waitress was helpful, gave suggestions and made sure everything tasted good. Our drinks were filled and she was very funny while also being professional! Great job! read more

If you like hibachi-style Japanese food and sushi, this is your place. It's worth the wait for the group dining, but the sushi bar seating is first come-first serve and serves the exact same menu. read more

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Went to a birthday dinner here, the staff was very rude upon entering. We had one guest from the party running a little behind about 20 minutes and they told her she could not sit down and eat with us even though the rest of the party was sat, there was a seat for her and she was apart of the original reservation. The staff had no remorse. The waitress rushed our orders two minutes into us sitting down and got our drink order and food order at the same time and would not leave the table until we did so. We weren't sure if we wanted appetizers before the entree and the waitress caught an attitude so we decided Nevermind and just ordered regular in response to the attitude incase she wanted to take it out on our food. This was about 7pm so well before closing. She did not refill our drinks the whole dinner until we got our checks. I only ate half my food because I was so thirsty I couldn't swallow the dry chicken anymore. The chef did respect the allergies at the table and was very nice but The chef didn't do any tricks at all and was not entertaining all he did was make a big fire with the onions , no designs with the rice , butter , ketchup, egg hat tricks nothing! Very disappointed, also the food had me on the toilet for about 2 hours after leaving the restaurant which is crazy being I ate half the plate (had salmon and chicken) We requested teriyaki (we did forget and order while the chef was cooking) but he explained he couldn't put it on the grill with the food and we would have to pour our own sauce on the food , I thought this was odd but I accepted it he stated it was because we didn't order it originally. read more