Ordered dinner at 5:53 pm. Server informed that it would take 25 mins. Completed the order and she was to call when ready. By 6:35 as I haven't received a phone call yet I returned to the restaurant. Takeout server was talking to the hosts and doing other things. By 6:42 I was ready to go. I approached the server and asked how much longer, only to find out I had been looking at my order on the counter while waiting. Server never once apologized for missing my order and calling me nor to make another fresh meal. Manager needs to obviously assist the young lady who seemed to be overwhelmed y her tasks. Not happy paying $34 for a Luke warm dinner. Server's lack of service proper service and lack of etiquette was disappointing. Think twice before dealing with this young lady. 3-18-2026 order placed at 5:53 and food received at 6:44pm for managers review read more

Kanki - Kanki's website not working - Japanese Near Me - Raleigh, North Carolina

Smooth and satisfying take out experience. Parking was easy, there is designated parking for "Kanki pick up" across from the restaurant. The staff was kind and the offer was ready upon arrival. Food was good and rated in the pictures. read more

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First time for a lunch at Kanki in Crabtree mall. I was seated in the sushi section and the waiter came to deliver a menu quickly. It took awhile for him to come back and take my order but it did come out in a reasonable amount of time and was hot and delicious. I had salmon, rice and roasted vegetables. Not near as fun as the table where they cook it in front of you but it was a good meal. read more

Kanki - Salmon lunch - Japanese Near Me - Raleigh, North Carolina

Great it was clean, staff were friendly, it was busy inside and they were very courteous. It went well with having a big group and family with kids. Everyone got what they wanted timely and didn't wait long. Chef was great but I didn't like my service I was at the end of the table he split 4 orders of steaks messed up my order and gave more to ppl that had kids and I ended up with small portions. Got the left over of the rice and veggie being at the end and he overcooked mine instead of medium rare. Everyone was great just disappointed I paid a lot to get scraps and feed other ppl kids that didn't order. If I ordered what I ordered I expect at least the courtesy as I always tip the hard working employees that deal with customers like me daily. Keep up the good work. Thank you read more

We didn't get started until an hour after we got there and we had a reservation. So we didn't really eat until an hour and half after our reservation. Food was fine, but it was hard to enjoy after waiting so long. Everyone around us was in the same boat with extremely long waits. So, unfortunately, I would skip this place. read more

Visited on a Wednesday around 7:30pm & there were still so many people and parking was nearly full. We just sat at the sushi bar area so we were able to get service faster than the others. Ordered the chef's choice sushi and sashimi dinner. Sister and I shared the platter. It may not look a lot but I thought it was good for the price & surprisingly filling for the both of us. We obviously were unable to choose which sashimi we wanted. It came with a choice of soup and salad. Both were great! Also had an extra order of mackerel sashimi with a side of steamed white rice. I thought the pieces were a tad bit too thick, but it was okay. Taste was excellent though! Ordered a cosmopolitan martini. It was very good, but it was our first time ordering one so we have nothing to compare it to. Initially, we did had to wait quite a bit to get our order in, but overall we had a great time! read more

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The food is good but when you order to go you get a plate of rice. The meat is pretty much nonexistent for $32 which is a total rip off. You do get a little more meat when you dine in but that shouldn't be the case. read more

Kanki - "Rice dinner" that's supposed to be two meats - Japanese Near Me - Raleigh, North Carolina

Food was delicious! The service from all staff 5 stars. The ambiance is chill. It's a fun to have a personal chef cook your food for you. I ordered veggie tofu cooked without butter/ and fried rice cooked without eggs. cooked in the back for vegan dishes. It was sooooo delicious If you are Vegan you CAN have a Vegan meal here!!! read more

Kanki - Veggie tofu with double ginger sauce - Japanese Near Me - Raleigh, North Carolina

Respected professional friend suggested coming here for lunch today. We entered from the lower level of the parking deck and were greeted upon entry and seated ourselves. Our server was attentive and capped off our drinks without asking. There was lunch menu and also a sushi menu but I can't resist habachi shrimp! I opted for a salad with ginger dressing which hit the spot! The food was delicious and enough to bring a to go box home with me! It was not super busy which allowed for a quiet atmosphere where we were able to have great conversation with no distractions! Thank you for a nice lunch and a second meal! read more

Kanki - Shrimp habachi! - Japanese Near Me - Raleigh, North Carolina

Let me start off by saying in the past this has never been an issue at other locations. My fiancée and I absolutely love the food and everything Kanki experience normally has to offer. This time though, we made a 6pm reservation for Sunday 3/1 and upon arriving there were told our reservation couldn't be honored. This was particularly rough because we had been fasting the entire day waiting until 6pm to eat because of our religion. Upon explaining this they told us it would be a 5-10 minute wait, after about 35 minutes of waiting we just decided to take our business elsewhere. I like to think this was a one time mistake due to scheduling and staffing on their end , but if I was planning something important at this restaurant I would've wanted to see this review/warning that it is possible read more

Service was great and the food was delicious! We love the show as well. I loved their fried rice, it's amazing! read more

Kanki - Japanese Near Me - Raleigh, North Carolina

Kanki is a great hibachi grill/ sushi bar type of restaurant. They're many Japanese eatery here in Raleigh, NC. We like this place because the staff are friendly, courteous, well manicured. It's a nice place to take your partner out for a Saturday afternoon snack. They have lunch specials, take out and pick ups. Schedule ahead for live cooking entertainment hibachi for the whole family. I like it and price is reasonable. Parking is a challenge since it's located right at the best mall in Raleigh...Crabtree Mall. Go check it out if that's what's your craving for today. read more

Kanki - Starters - Japanese Near Me - Raleigh, North Carolina

I was at the bar on a Monday evening. I enjoyed the Sparking Sake and pan-fried dumplings. My bartender that evening was Robert who was amazing. I enjoyed my experience here. read more

Kanki - Japanese Near Me - Raleigh, North Carolina

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Disrespectful food and poor management ... ordered the lamp chop lollipops to go only to get home to see the lamb chops in my plate were laughable except I was extremely upset being I was now 30+ miles away from the restaurant. I called and spoke to a manager who told me oh well can't do anything unless I bring the food back, even after saying I'm home 30 miles away this manager expected me to drive 60+ miles round trip to bring the food back .. for them to do what with it? I offered to send a picture if he thought I was lying but he wouldn't budge. I've also reached out to their general feedback form and haven't heard anything so they clearly don't care. I won't be back. read more

Kanki - Lamb chops - Japanese Near Me - Raleigh, North Carolina

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I have celiac and informed the waiter. He told me sushi was a no go for me but assured me I could get hibachi made in the kitchen. I got the filet mignon and shrimp with fried rice. I definitely got glutened. My nonGF family enjoyed their sushi. read more

I had a terrible experience last week ordering online. I was charged for items I didn't receive. Then when they corrected it it took 45 min and was so bad I threw it in the garbage. DONT WASTE YOUR MONEY!! read more

I usually really like this location. However on this visit, the service was slow and the sushi wasn't the best. We waited almost 10 mins to get our drinks. We ordered calamari and it came out cold. We did have an amazing chef though and the hibachi was good. read more

Kanki - Japanese Near Me - Raleigh, North Carolina

Food cold. We were on the bar side and told if we wanted hot food that we needed to get it from the hibachi side.

Kanki is some good and some not so good. I love Japanese food. Their dragon roll is quite nice. The hibachi steak was good. The steak was flavorful and seasoned well but the quality should be better. Their costumer service is atrocious. Food takes forever. When I asked how much longer they acted like they could've cared less. read more

Customer service was horrible, sat and waited for over 10 minutes for someone to come even take my order where because you have to go upstairs via elevator and no body was there ... So I called they had somebody come ask for my knee rare and just season it with extra garlic food was cooked well done and they charged me $2.50 for a tiny little cup of extra garlic read more

Kanki - $2.50 extra for garlic - Japanese Near Me - Raleigh, North Carolina

We continue to have great experiences at Kanki. Currently I am enjoying delicious kanki leftovers as I am writing this review. Pros: - So much food! First the savory soup and ginger salad, followed by shrimp, veggies, rice, more shrimp, and more vegetables (I ordered the hibachi shrimp). By the time I was full I still had a full plate in front of me! - large dining tables allow ample room to see and enjoy the show - Ample yum yum sauce and ginger sauce, plus additional to take home - Easy access to restaurant without needing to walk through the mall - They accept reservations via Open Table most days of the week. I highly recommend making a reservation - Multiple seating options available at the teppanyaki grill or at the bar or separate dining area if you want the food, but don't need the full experience Cons: - Prepare to be snug since you will be seated very close together. There were 9 people seated at our table - They don't take reservations on Saturdays - Pricy, however you are paying for the entertainment and a large quantity of food read more

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Wife and wanted to celebrate a milestone in our married lives so we decided to head over to the Crabtree Mall to see what choice there are. We initially thought of the Cheesecake Factory but the wait time was almost 2 hours so forget that. We saw Kanki and slightly taken aback by the 3 star rating, but after reading the reviews of my fellow Yelpers, I figured I'd give it the opportunity to prove its naysayers wrong. So in we went. They asked us if we preferred the hibachi side or the sushi side. We were seriously considering the hibachi but they warned us that the wait is 40 minutes to an hour and 20. Yikes! I guess that's what you get for trying to dine out on a Saturday at 7 pm. So we chose the the shorter wait which was the sushi area. Glad we did! The appetizers comprising of the miso soup, the ginger salad and the calamari were good. The ginger salad was a little sour for my liking. The calamari and soup arrived fairly quickly and came in really hot and wonderfully aromatic, it was a perfect start. The main entrees were satisfying. Not exceptionally good but good enough to assuage the cravings. One notable item was my wife's salmon crunchy roll. The way they grilled the salmon on top was divine. The smokey fire-kissed flavor was intoxicating. I told my wife I envied her choice and made point to have that next time. Will I come back? Why yes! One of these days I will. read more

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On our last night visiting our daughter & son-in-law we decided to come here for dinner. We didn't know that reservations were needed as of 9/4 (which was the day we went) due to staff shortage. Luckily we were able to sit in the bar area but it was more like terrace seating as we were sitting out in the mall area. The servers in the bar area were really hustling to take orders and bring out food. Since we had something planned for dessert, we didn't want to fill up and decided to order a Petite Filet entree that my husband and I shared & a Hibachi Steak Kanki which my daughter and SIL shared. The entrees came with soup and a side salad. We also ordered sushis: Firecracker, Rock N' Roe & Sweet Dragon which we all shared. My favorite sushi was the Sweet Dragon. You could taste the smokiness of the salmon in the Rock N' Roe. I didn't like it as it was too fishy for me. That was my husband's & SIL's favorite. My daughter liked the Firecracker. The filet was very tender and seasoned well, the fried rice was flavorful and the grilled veggies were good. I'm glad we chose this restaurant. Everyone really enjoyed the food and my daughter & SIL mentioned they were happy that they were able to try the food and said that they'll be back. read more

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This was a fun place to take the kids to eat for a special occasion. Chefs gave a great show. The waitress was very helpful and nice. Food was good and we got a lot of food. We tried the shrimp, steak and chicken. All good! I'd recommend making reservations. The place got really busy (we went on a Sunday afternoon) read more

Kanki - Japanese Near Me - Raleigh, North Carolina

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We came to celebrate my granddaughters birthday. After an initial hiccup where they told her she reserved for the next night and said they couldn't seat our party, we got it straightened out and we were able to get our teppenyaki started. Have been to this location at Crab Tree years ago and it hasn't changed. Gotta give them kudos for consistency. Dinner and a show is always fun, especially with a quick witted cook. Food was tasty, prices have gone up but hasn't it everywhere. The place was packed so I highly recommend making reservations and keeping proof of said reservation. read more

Kanki - Japanese Near Me - Raleigh, North Carolina

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Everything was perfect from the show to the service. Flavor was what I've been looking for for a long time now. Highly recommend.

Sat at the grills. Food is usually great but today if was extremely salty and overly done on my steak. Service was slow. Waitress wasn't attention at all. Didn't bring me extra ice when I ordered it and when I asked about it took her over twenty minutes to get it. She forgot my soup as well had to ask for that. Sushi took over 30 minutes to come for an appetizer. read more

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We went at lunch and was seated right away. The menu is smaller but also affordable! The yum yum sauce was good but not the best out there. The scallops and shrimp were good and for lunch I felt like the proportions were exactly right. They have a great sushi bar and everything looked good. I think next time I will skip the hibachi and head straight to the sushi bar! read more

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I tried this place for the first time today since I was in the area. The food was amazing! The service was great. I will definitely visit when I'm in town again. I love that it has mall access! read more

Is this the best meal you're ever going to have? No. Is it generally a fun experience with family and friends? Yes. Kanki is certainly not authentic Japanese food or the best food in general but it is a venue that is always popular with the young adults, teenagers and kids in my extended family. Typically, everyone can find something they like on the menu. The picky eater can just opt for basic hibachi chicken and fried rice. My vegetarian daughter is happy with edamame and a vegetarian sushi roll or salad. I usually opt for sushi myself. They have a wine list, typical Japanese and domestic beers and some overly sweet cocktails. This trip I ordered the Japanese Kiss which was sweet and pineappley but I couldn't really taste the liquor. The waitress asked for our entree order rather quickly and I had not had time to peruse the whole sushi menu so I just went with the sushi/sashimi dinner. It comes with salad and soup like the hibachi dinners do so is a nice choice if you are dining with others having hibachi. They were short staffed so we had to wait a bit for our chef which was not a big deal since we had soup and salad to enjoy. My sushi was okay -- nothing special. Husband and son ordered the spicy hibachi chicken and said it was good but not very spicy. Overall it was a fun family dining experience. read more

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I brought my mother in law here and bragged about how good it was going to be. I hyped her all up. The salad with sesame dressing and soup was on point. After that we waited on the food for thirty minutes. It wasn't hot and the portion was way less than normal. To top it off the seasoning was off as well. The rice had a strange taste an the meat had no flavor. We had no refills the entire time. I don't suggest seating at the bar at the low top tables. The bartender waited on us and he couldn't keep up. read more

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Celebrated a birthday here with a group and had an enjoyable time! - Food: 4.8/5 - we love hibachi and everything was cooked well, to the right temperature, and tasted great! We got a variety from chicken hibachi, to chicken teriyaki, to steak hibachi, to steak + shrimp hibachi. The miso soup comes in a larger bowl than I'm used to and was nice and warm when it arrived. The only thing that needs to be changed is that the salad is DRENCHED in dressing. That can be cut down by at least half. The drink menu was also pretty extensive and had lots of options for us to choose from. - Service: 5/5 - Great service! The server was nice, and no complaints. She also brought out some sorbet as a birthday dessert. The hibachi chef we had was the best I've had from a personality/fun standpoint. I have no idea what his name was, but he seemed latino. He had a good sense of humor and interacted well with us. - Atmosphere: 5/5 - Spacious, good environment for casual meals or special occasions. I also think it's super clever to have a take-out option on the other side. read more

Hat was our bartender and he did a great job of serving my Mom and I. We were quickly greeted and served our drinks, even while the bar seemed a little busy. Our order came out in good time and was delicious! Daniel, the manager, checked in while lending a hand behind the bar and we sparked up a conversation. All in all, our bar top lunch was very enjoyable! We will definitely be back soon! Thank you! :) read more

This place is in a mall and super busy so make a reservation or be prepared to wait. Food was good and the show was definitely fun. Everyone had a great time. A much better experience than other hibachi places I've visited. Clean and modern with lots of seating. read more

Kanki - Horin Sake - yum - Japanese Near Me - Raleigh, North Carolina

The fish here is very substandard. They are very nice and the service staff is very helpful. I ordered a sashimi platter. The hamachi had pieces of ice on it and the tuna had no flavor. The wasabi tastes and looks like that dyed paste - not real wasabi. I was not looking for a gourmet sushi experience - so expectations were low. I would not go back. I'm sure their hibachi is great, but do not order the sushi. The roll I ordered was not put together well. If the service was bad, it would have been 1 star. But they were nice. I've never walked out of a restaurant - but I did not finish my food after 5 bites. Paid and left. I didn't have the heart to tell them. read more

Had a great first experience at this Kanki! We went on a Saturday evening around 5:30pm and sat by the sushi bar (no wait, grab your own table!), since the cooking seated tables had a 2hr 45min wait (scary!!). I would have rated this review as 4/5 stars, but honestly the only problems we encountered was service and time related, which I can absolutely blame the fact that there are many restaurants without enough staff! Our table took a while to get cleaned and our food took about 50min to come out, but it was super busy so we understood! Crabtree also had a hiring event this past week, so hopefully that fixes the issue! Food: We got 2 half & 1 full roll of sushi as an appetizer (pictured) and they were amazing! My favorite was the firecracker roll, such rich with flavor and created to perfection. We also got entrees, which came with a starter soup & salad! Those weren't pictured but had a great serving size and the salad was very fresh. I got a soy-type sauce dressing which was incredible. Our hibachi entrees were so amazing. Our server brought out all the sauces and really made it a great experience. The serving size was huge and everything was brought out correct to order. Cooked amazingly and felt so fresh. Drinks: We both got water, so nothing too special! However, there was a man training that day and he was great! He constantly refilled our waters and was very kind! Conclusion: We will definitely be returning! Luckily, we live in Raleigh so we can go during a less-busy time! Great experience in general, glad we tried out a new spot read more

Kanki - Hibachi Vegetables - Japanese Near Me - Raleigh, North Carolina

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Seems they have new staff in the to-go section. They were wonderful!!! Highly impressed. They went out of their way to help a child, even when it wasn't their job to provide water. Meal was right on time. Even ordered at the wrong local but one lady solved the problem. I'd give both these ladies a raise and keep up the good work hiring such great staff. I hope Kanki has made the same changes downstairs! read more

Came here with some coworkers after working late. Decided to go with the table service instead of hibachi. We ended up sitting in the mail hallway, which was really strange. Service was ok but not great. I ordered steak hibachi dinner. I love hibachi fried rice. You could say it's the main reason I go to these places. Unfortunately the rice here is awful. It doesn't taste like typical hibachi rice. I don't know if they are trying to be different or something but it's bad. No soy sauce, no egg, no veggies. The steak was ok but very fatty. The veggies weren't very good either. I would not come back here. read more

I recently enjoyed Sunday lunch with friends and didn't want it to end after enjoying our dining experience at Kanki. This location is perfect because you can shop before or after you eat at Crabtree Valley Mall. You have several options for seating for dining (by the bar, at the sushi bar, etc) but we choose to sit at one of their Tepanyaki Tables to watch them prepare our food right before our eyes. Although we had a noon reservation, our party of four had to wait for a family of five so they could have a full table. Our drink ordered were taken followed by our food order. Since it's the holidays, we opted to try their seasonal Snowball cocktail. It reminded me of a non frozen pina colada. I enjoyed it! There is something for everyone on the menu from appetizers, sushi and of course Hibachi options. Everything was fresh and flavorful and filling (portions are plentiful) . No room to eat it all, no problem, you can pack up any leftovers to go! But if you can --save room for dessert--the snickers pie is so delicious! read more

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One of the BEST sushi spots in the city! Kanki did not disappoint at all. They offer fresh savory sushi, prompt service, and casual vibes; if you're a sushi lover this is the place for you! Their handcrafted rolls are amazing, and pack so much flavor! Order the calamari, Sweet Dragon roll, and frozen strawberry mango mania!! Indoor seating, free parking, and friendly service. 10/10 would recommend & visit again! read more

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