Excellent Customer Service from every employee I've talked to for over eight years. The staff are…read morefriendly and polite. The technicians are willing to take time out of their day to talk to you and explain how things work and help troubleshoot problems.

The comment made regarding the credit department was that they not only sent the invoice to the…read morewrong address they didn't even have my correct phone number. Even after giving to them multiple times and explaining the lady was not helpful and refused to work it out. So this is why we left. But based on the response a year after my post it kind of represents the overall progress that is happening.

You feel good about those statements, Allison? Doubling down on the fact propane wasn't purchased…read morein 2 years? Apologies to Rudy, it was actually the snotty dispatcher Carol who assumed we must be getting some other provider to fill Delta's tank "because we hadn't purchased any propane since the tank was delivered". Well, the Delta tank serviced a guest house that sees little use and Delta's tank fill valve is locked by Delta; so it sure wasn't being filled by those dirty, competitive "others" and had not been refilled since originally delivered. Tell the story however you like. Beware of California propane providers, they collude and revel in anti-trust, anti-competitive, bad-faith practices by locking tanks and forcing customers to sign Adhesion contracts; Delta is the worst offender we've encountered to date. If you have the misfortune of living in California, and worse, in areas served by Delta, do yourself a favor and buy your own tank(s), It negates these weasel's ability to shake you down. Also, for the record, we're including a copy of the shakedown letter hereto; and, a picture of the lock that chicken-littles like Delta put on their tanks. Interesting Note: we also have Jack Griggs and Estrella Blanca propane tanks on our property AND THEY DO NOT PUT LOCKS ON THEIR TANKS because they're not scared of competition.

my sister was calling around about the price of and she called Delta Liquid energy. In the…read moreprocess, she was questioning them why they gave someone else a lot cheaper price and she said the lady that was talking to her basically said that's the way it is and hung up on her. Didn't say goodbye or anything. Not very professional. Went ahead and got the for $.60 a gallon less from someone else. Randy

I was calling around checking prices before winter. I chose he best price and had my tank filled by…read morea different company. More than a month later I get 3 hang up calls a couple minutes apart. I googled the number and saw it was Pacific states petroleum. I sent a text asking what the calls were for. The response was that he was given my number to call about propane. I explained that a month ago I was looking. I then asked for their price for reference. After several hours I hadn't heard back so I sent a message with my opinion of the JOKE of a service they provide.. Later I got another text saying that he left a voicemail with the price. BS, NO MESSAGE was ever left.. He did send the price in response along with the BS.. It was almost a full dollar more than I had just paid.. They are just a mickey mouse operation

I have an unusual project at my home. I reached out to Pacific States Petroleum and received a…read morereturn call from Jeff Guy within an hour. He made arrangements for a conference call with their safety technician, Glen. Although my project does not fall within the parameters of their business, they spent over 15 minutes discussing my project and exploring my options. I found them to be knowledgeable, safety oriented and very generous with their time.