I would like to give a 5 star thumbs up to the staff of Shield Foundation repair headed by Tim…read moreWillcox and his crew Peter, Andre, Volvo and Mike for a job well done and quick response in the restoration of concrete flooring in one of our unit at Terra Vista Gardens. Keep up the good work guys! I salute you :) :) :) Ryan Ramos Building Manager UnitiiPM Inc.

Constant delays, miscommunications, work was not up to code, and workers literally peed on our…read morehouse. Do yourself a favour and avoid this company at all costs. During the quote process they told us what they thought we wanted to hear which completely changed the scope of our project right after digging the first pits. Then at the end of it the work was not up to code and failed inspection. Finally, when we had leaks the following year, they wanted us to cut out the walls of our finished basement before any other diagnostic or work would be done. If we wanted to go that route we would have used a company that repairs foundations from the interior, which would have been cheaper anyway. Our main issues and the company's way of addressing them were: - Project changes were not communicated from head office to the workers and part of our walkway was wrongly destroyed - Shield did not charge us for the digging but did no patching to fix the damage - We requested they let us know when they would be doing interior work, they gave no warning - General apology - No poly was hung and no dust mitigation was used for the first day of indoor jackhammering in our finished basement - General apology - Ignored our input regarding the location of the sump, causing them to jackhammer a main branch of our furnace duct - General apology - Did not measure interior vs exterior distances correctly when drilling the foundation for the sump outlet - General apology - When poly was finally hung they completely blocked off the door to our bedroom unnecessarily - General apology - Blocked our garage/driveway without communication when there was plenty of street parking available, did not move even after we asked them multiple times - General apology each time the issue was raised - Wood access hatch was used even though the quote stated metal would be used - They eventually replaced it after much back-and-forth - Workers used the side of our house (front yard, right beside a window) as a urinal - Lack of accountability, general non-apology, statement of "working on a site is hard" - Worker special needs were vaguely blamed but no accountability or desire to improve was expressed by the supervisor. Sloughed off as "just a one-off" and every apology was followed by a "but" - Sump was not connected or tested before the workers left - Workers returned and addressed these concerns - Sump was not installed according to code, had no ticketed plumber attached to the work, and could not be permitted. Lid was not airtight and outlet was missing the required check valve - It took multiple calls and conversations with Shield, including the owner, wherein we were given completely false information and told that retrofits don't need to meet code requirements, before they finally brought it up to code - Work was completed in the fall of 2025 and the "Spring Top-up" where they backfill holes that have settled did not begin until September 2026 - It took months of emails before they finally came. Staff constantly blamed being overwhelmed due to the record rainfall, but no one is forcing them to take on so much new work that they overwhelm their staff and force their other projects suffer. Shield, if you're reading this, do better.

Sam S, you make me laugh, investigation????? Jess showed up about 6 weeks after the damage donbe by…read moreyour contractors, made promises to follow up with us and gee....almost a year later, we are still waiting to hear back. No answers to many emails made to ONsite....really....an investigation LMAO. You bunch are incredible! Do Not Trust Them! Contact me first....I'll be "Firsttotrust"

From the owner: FirstOnSite Restoration is the leading Canadian disaster restoration company serving the…read moreresidential, commercial and industrial sectors. We're experts in the restoration process - from pre-planning and emergency mitigation to reconstruction and recovery. With our U.S.-based sister company, Interstate Restoration, over 2,000 employees and more than 75 locations, 24/7 emergency service and a commitment to customer service, we are able to provide complete disaster restoration services coast-to-coast throughout North America. Our corporate structure distinguishes us within our industry, providing unequaled degrees of speed, scope and scale. It also provides an unmatched ability to embrace innovations and technologies that help us meet the unique needs of our customers. FirstOnSite Restoration is an approved vendor for many leading insurance companies. Helping you restore, rebuild and rise.

This crew came in, set up, and did a fine job, venting untill clean and clear of contaminates, all…read moreat a reasonable price. Thank you, so much!

From the owner: Vericlean Abatement Group is a professional, certified, full service asbestos abatement and mould…read moreremediation company, using the protocols and guidelines set out by the Alberta Government.

DKI did an excellent job completing my service at my condo and went above and beyond accommodating…read morethe issues my tenant was causing. They moved promptly and effectively and Lance, who I was dealing with directly, went out of his way and then some to support my condo get repaired. Thank you so much DKI! Christine

Very disappointed with sales/service provided. I did not think this would be an issue as I had my…read morefurnace replaced by Weiss Johnson who I can't say enough good things about. The web page does say "formerly Fireplaces by Weiss-Johnson" which they probably shouldn't use. Had picked out a FireTable for which I was told had a two week delivery time. They booked a site visit for the gas lines with an installation date the following day. At the site visit it was discovered the job was much more involved and required lines that they would have to order in so install date set for two weeks later. Two days before that I'm told the parts were not available and we need to push the date another two weeks. I asked when the fire table was coming in as I had provided a 50% deposit. They checked and it would not be available for another 6 weeks. I cancelled the order and was refunded. Communication and organization are key to a job well done and I feel both were lacking in this situation.

We wanted a quote on a fireplace, sent pictures to the sales guy Steve. First for some options…read more Still needed to come out to do quote. $200 later and had to send e-transfer to his personal account and we still have no quote. My husband had to tell him a few times to measure then we're told they don't install another independent contractor does the install, not at all impressed. By the end of all this we could only put in a electric which we are more than capable in putting this in ourselves. What a waste of time and money. I wonder if the company knows he takes money like that??? NOT IMPRESSED!!

No complaints. Reasonable price and finished quality work when quoted. Picked up on time and…read morealteration looks factory but fits better.

Best and most responsible business operator... always precise, as promised and very reasonable…read more Only place we go. Always count on great work.

We had Abalon do a foundation repair on a bowing wall with the addition of a window well. Their…read morecustomer service was excellent and prompt. All of their technicians were polite, friendly, punctual, and good at their individual skill sets. Their prices are reasonable for the work done, and they have a great selection of payment options. I would definitely recommend this company.

the work done was done well. The site was consistently left in a less the acceptable state. Mud was…read moreleft all over the fence posts and hand rails at the back step. the back steps were left in a dangerous state full Of slippery mud. they were told about this being unacceptable and did very little about it (We never expected it to be perfect, but it should have been safe). when the foundation was raised the back door became jammed and the very next day Steve (the amazing and friendly carpenter) came and repaired The door and did his best to make sure we were happy with how he left things. he is what made the experience worth while. the first part of the project gets 2 stars. Steve gets 5 stars