I found a used car online that was exactly what my husband and I were looking for. We checked…read morebefore driving to Norman to make sure it was still available: it was. Everyone was so gracious and kind when we arrived. We had checked on cars at other dealerships and were disappointed with their lack of enthusiasm to help us . Not so at Nelson Mazda. The car was great and the entire process went so smooth that we bought it the same day. Financing was easy; they got us a great rate. The young man that helped us was wonderful. We will definitely recommend Nelson Mazda .

Sales agent doesn't listen and is not qualified to appraise or provide financial support. The lot…read morewas too full so I couldn't drive the vehicle I was interested to purchase because it was blocked by other cars. They didn't care if a car was sold said they were salary based. Sales agent couldn't give me any information how they trained to appraise a vehicle. Basically didn't know about autos. They have a check list they use. Anyone can work there because they don't need any qualifications.

I came out from California to Oklahoma City and noticed my fluids (Oil and radiator fluid) on my…read more2013 Toyota were slightly low so I wanted the fluids topped off. Travis was my service advisor and he took great care of me. He was kind, friendly, and helpful. He treated me like a valued customer even though this was my first visit to this dealership. The dealership was very busy with other cars but amazingly, I was taken care of within 45 minutes and I was back on my way. They are very efficient and very customer service oriented. I am only out in Oklahoma for a few months, but I will definitely see Travis if I need additional service while I am in town. He was so easy to work with, and they topped off my fluids at no charge. Thank you Travis and Fowler Toyota of Norman!

I recently moved to Mustang, Oklahoma from Las Vegas , Nevada for early retirement. My son…read moresuggested Fowler Toyota for Service and we dropped off my 2010 Toyota FJ Cruiser for oil change , other services , and inspection. Ricky Toumbs was my Service Advisor and he was very nice and informative. He contacted me about other repairs and services that were recommended and sent me a form to check off what I wanted done and what I didn't want to do at this time with prices for each item. It's not cheap getting things done at the dealership , but Ricky gave me a Military Discount and good price for the items I had repaired or serviced. I went to a 4 wheel drive service shop in Las Vegas before I left that was highly recommended and had good reviews. Well turns out they broke a bolt from my skid plate and others were missing and didn't tell me and I only had one bolt holding it on for my drive from Vegas to Oklahoma with my SUV loaded and a hitch carrier mounted on my rear bumper with a heavy box on it. If that one bolt would've came off while I was driving 70mph down the highway I most likely would've crashed and been injured or killed ! Unbelievable ! So , those thread holes had to be rethreaded and one broken bolt in frame had to be drilled out and rethreaded. Synthetic Oil Change , PCV Valve replaced , 4 wheel alignment , 4 wheel drive service ( change gear oil for front and rear differential , transaxles , and transfer cases ) , rear brakes and rotors , after Taxes and Discount came out to $1001.00 . I was figuring about $1,400. Yes an expensive trip to the dealer , but I do recommend seeing Ricky at Fowler Toyota. My son had already told me about some bad shops in the area so it's good to know someone who already knows about those places. I'll be back in the Spring for a Tuneup.

took our bug to fowler vw norman to be fix because it would not make it to OKC VW on northside they…read moredid diagnostics on it and it was the ECM they said it would take a day to get the part they called for us to pick it up Keith said it would be about 1940.00 we went in to pick it up he was at lunch the total was 2316.32 I ask if the diagnostics would reduce the total and we were told NO everywhere I have ever had repairs made reduced the total by the amount of the diagnostic charge. That was on 5-12-26 today on 5-18-26 the cruise control stopped working so I called Keith at 2:57 left a message it is now 5:42 and I am still waiting for a reply to my call, guess I will have to try calling again tomorrow this is the most disappointed I have ever been in a company and will say I WILL NEVER RECOMMEND FOWLER VW FOR REPAIRS OR ANYTHING FOR THAT MATTER . Clay Kemp

The staff at Fowler are always professional and helpful. The sales staff is attentive and and…read morepatient, and the service team is always clear, honest, and quick. It's my second vehicle from them and I've had it for two years now. I wouldn't consider going anywhere else to purchase or to have my vehicle services. Highly recommend Fowler VW.

The belts they changed make SO MUCH NOISE!! and the rattle was a loose bracket under the car which…read moremy new mechanic fixed for NO CHARGE!! Don't waste your time and money.

My one and only experience with BA Norman is one that I'll never forget and one that ensures I will…read morenever return for washing my windshield let alone repairs. Initially they seemed on the up and up but don't believe anything they say unless it's in writing, then you are taking a chance. The younger mechanic verbally quoted an approximate price for a simple front brake pad replacement so with that an appointment was made. When I dropped off the car the older man, I assume the owner, wrote up a work order and told me they would contact me with the cost. Well that call never happened and since the car was promised that day and I hadn't heard from them in the afternoon I called to check on the progress. Low and behold the car was finished and I could come and pick it up. I don't expect to get anything for free but between the initial verbal quote and lack of call back the cost increased by three hundred dollars. Reviewing the work order convinced me never to return. There was a charge for flushing the brake fluid when in fact they didn't. If you want quality, upstanding service, like I got after taking my car there to repair what Bavarian was supposed to do (break noise), go to Bob Moore.

Jeff is amazing to work with. Very kind. Mornings aren't my thing and I couldn't make it at 8am to…read moredrop off my car. Bless him, he let me drop it off in the afternoon. I was in no hurry to get my car back so I told him to take his time. I love how he texts you updates.

They fixed my car's electrical issue, and returned my car the same day. Kept me posted thru text…read moremessages and called me with the price estimate. Highly recommended.

Excellent Service along with great personal advice about what would be the best repair service to…read moresafely put your injured or sick vehicle back on the highway to live a longer life. They really do take their time to inform & educate their customers. The guarantee behind the sincerity to do the best repair & service to their customer's is something that has been trusted since they have been in business in this remote rural area in Patrick County located on Heidelbach School Road approximately less than a quarter mile from the intersection of Union Bridge Road 623 which is 3 miles north of Fairystone Park. Thanks for such service Y'all !!

I've been coming here since June last year. I love how thorough they are. They seem honest and…read moreactually care. Also their prices are very reasonable.

So I bought a van from an out of state dealer and I had them meet me at Profix when they brought it…read moreto me to sign papers because Profix will do check up on the car for $140, make sure I'm not buying something with hidden damage or issues. Philip was AWESOME and took care of me, showed me where there may have been damage and gave me a full report in an hour. Not only that while I was on the call with the sales rep from the out of state dealer negotiating based on what Philip and his guys found, Philip actually went out and double checked something on the car and gave me his thoughts while negotiating. I wouldn't have bought the car without his help. And he let us sign the papers in the waiting room, even printed out some copies of paperwork from the out of state dealer to help us. All this to say, in my experience they are honest, well priced and very helpful. If you need a trustworthy, go to auto shop, this is it. Rylee also is awesome and has always taken care of me and gotten me asap, and has great knowledge.

We had to have our car towed to the shop and they made sure to keep us updated on the repairs and…read morewere incredibly honest and professional. We will be taking all of our cars here in the future!

I dropped off my car and asked to be called about my repairs were needed within my budget. I…read morealready had a quote on one of the things needed, but wanted to get a secondary pricing. They fixed what they wanted to, left half the work undone, didn't call, and kept my money. A $400 repair (previously quote) and $27 part cost me a grand. They used to be great, but it's another ripoff mechanic shop now.

I'm a big fan of Luke and A-1 auto. I've used him several times. This week, I took my car in with…read morean estimate from Jiffy lube for replacing my shocks and asked if he could beat it. Not only did he get my car back to me with new shocks 24 hours later, but he beat Jiffy Lube's price by 25%. Luke has my business for the foreseeable future.