I got a brazilian wax yesterday and the waxer was very nice and she seemed worried because I was in…read morea lot of pain (I bled a little as well after certain strips) and told me that we could stop at any time. There were a few hairs on the top that wouldn't pull and I told her it was okay and that we could just stop. When I got home, I noticed so much hair in other areas, I have at least 20% of my hair still left over and honestly I'm pretty upset that I even paid for this service because I've had brazilian waxes in the past and I've ALWAYS left with no hair leftover. I have NEVER cried after a wax appointment from disappointment until last night, I only got this wax because I'm going on vacation for my birthday in literally the next 24 hours and I knew I was gonna get in the pool at my hotel but had I known I would be leaving like this, I would've just shaved and saved my money. Again, she was a very nice girl but it looks like i'm ready for a 3-4 weeks touch-up and not like i just got a FRESH wax. I can't even come by to get a touch-up because I have work all day today and then I have to get my nails done after. Is there any way I can get a refund or at least a partial refund?

I like the service, they are always professional. The center always looks nice and clean. The only…read morebad part is they have a high turnover rate.

Special, one of a kind place, excellent service, immaculately clean. Crista found all the best…read morecolors for my makeup. Highly recommended!

I started coming here for waxes and recently began getting facials here as well. I see Allison, but…read morefriends of mine see Christa and Emily and from what I hear, they're all very good. They're doing a great job with COVID protocols. You wait outside or in your car until called to come in, so that you're the only one in the main area during check in and check out. You have your temp taken and asked to sanitize your hands (or wash at the sink) before getting started. It's too soon to really report on overall changes to my skin's conditions, but my facial was thorough and relaxing, and my skin was positively glowing when I left. I don't say that lightly. Allison made a lot of great recommendations, and I picked up a hydrating serum there based on her recommendations. It's a calm, relaxing atmosphere and I feel comfortable and confident there. I'm a client for life!

Alexis is THE BEST! She is so professional and kind. She is very thorough and does a fantastic job!…read moreNo hair gets left behind :) very clean and her wax studio is decorated so cute always! 10/10 recommend!

I've been going to Alexis for a while now, and I can't recommend this salon enough. The atmosphere…read moreis so welcoming, and I always feel comfortable during my appointments. The waxing is done with such care and precision--the results are always smooth and last longer than I've experienced elsewhere. It's clear that she really knows what she's doing. If you're looking for a place where you can trust the quality and feel at ease, this is it. Definitely worth a visit

Just moved to Buffalo this week, and it looks like I've found my new waxing salon!! Therese was so…read morewarm in welcoming me via phone and got me scheduled in for a same-day appt. High vibes and a goddess-like experience with amazing Kiki

Great place and reasonable prices the owner was pleasant and made me feel welcomed from the get…read morego!

Updating my review as I've been coming here consistently for my brows now and my experiences have…read morebeen great! I saw Lexi first, she did a phenomenal job .. I wanted to reschedule with her next, but our schedules just didn't align, so I have been seeing Jenna ever since. I love seeing her! She's always upbeat and friendly and always makes sure I'm happy with my brows before I leave. The ladies who check me in and out are also always friendly.

As a longtime European Wax Center customer, it's time to look elsewhere. I've been a member at this…read morelocation since 2017, and the service and EWC products overall have gone down substantially--to the point I attended the Main Street location for services (ultimately the same). I just waited 15 minutes for a service (eyebrows) that takes the same amount of time. While I'm appreciative of the $10 credit towards products after inquiring at 3pm why I'm still waiting when my appointment was at 2:45pm, the end result is no longer worth the investment. I only had one service left (today) on my wax pass and will go to a technician who specializes in eyebrows. What I got today was wasn't bad but meh. One significant difference I've noticed over the years is how quickly hair grows back (for eyebrows and south of the border). With a company that's releasing 50 different "slow growth" products under the sun, this makes sense to keep customers coming back for waxes and products to reduce growth. (Not seeing the result you want? Buy more products.) Kudos to those who do see results, but I've body washed and polished. Hasn't worked for me, and one of the products might've caused a rash. The *biggest* issue I have with EWC as a whole is that, for south of the border waxes, waxers don't get all of the hair which requires you to come back in for a touch-up appointment. (If you didn't know, you have five-ish days to rebook an appointment for missed hair at no cost. Not sure how or if this is advertised. I only found out last year.) And I'm not talking about someone popping in with hair as thick as a hedges. Without fail, there's almost always a small section that was missed or not thoroughly waxed I find when I get home. (I've had different EWC waxers at different locations. No one gave me a mirror to inspect.) It happened last month at this location and previously at the Main Street location before that. Having to schedule touch-ups after waxing gets annoying. There's a limited window to do so, and if the service did what it needed to do in the first place, we could all save time wasted redoing the entire appointment. *Another* issue I have is that waxers have but so many times they can wax an area. So if they wax your leg, and after the number EWC says is the limit, you have to come back for a touch-up. One waxer at this location last year tried to *tweeze* remaining hair on my cooch before she told me about the touch-up appointments. There wasn't a chance in this world I was sitting through that! My hair (*with* "slow growth" products) almost always grows back less than a week after my wax. What's funny is I started purchasing an at-home wax kit two months ago to give myself a south of the border wax. Not only did it last longer than EWC, but it was a third of the price. Also echoing another review of how rushed waxers get. Speaking to some waxers, their schedules are packed, which means stronger chances to wax off something by mistake or not do the best job. The turnover at EWC is WILD! There was a time not too long ago when the person I saw was gone, so I got someone else. That someone else left (for whatever reason), so there was someone else. Not the same as it used to be, so it's time to move on.

Julia is absolutely awesome! when I first moved to Buffalo I was struggling to find a good hair…read morestylist, and somehow serendipitously I ended up sitting next to Julia on a plane back to Buffalo and learning she runs a salon. Since that day, I haven't had my hair done anywhere else, nor would I let anyone else do my hair! 100% recommend Julia, she is awesome!

The Salon on Main is a new salon that opened up in the adorable village of Williamsville. Today was…read moremy first experience with the owner, Julia at her new place. Walking in, you could tell a great deal of thought was put into the design and decor of the place. Julia had told me she designed and decorated the entire place herself (which even included the logo) which is quite impressive. She has a great eye for style and it shows in the welcoming, relaxing feel of her salon. The salon is also set in an old house, which makes it really cozy. Now onto the work that Julia does with her hair design. Today, I went in for cut and color. Before beginning, Julia made sure she had the exact idea of what I wanted from my visit down to every detail. She also spent a good amount of time going over my color choice for the day and making sure I was comfortable and excited about my new dye color. Julia is very knowledgeable about what colors and hair styles go well with your skin tone. She is very detailed oriented and she really wants to customers to love their hairstyle. While I was waiting for my dye to set, Julia offered me a cup of coffee or tea, whatever I wanted! This made the whole experience warm and relaxing. In the end, my new hairstyle and color was just what I wanted. I have already gotten so many complements on the color and cut! I highly suggest this salon to anyone that is looking for a breath of fresh air and a stylist with a great attention to detail and eye for style in a warm and relaxing environment!

I recently went to Tres Aurae spa. It was an amazing experience. I made an appointment for a foot…read morereflexology massage. The massage was fantastic, it started with compliments of water or coffee. Then warm stones on your feet and relaxation with a warm towel on your neck. The foot massage was fabulous. I highly recommend. Also the establishment offers so many services I'm sure you'll not be disappointed.

My friend Colleen, who used to work at the Mosey Hotel had given me a gift certificate awhile back…read morefor a 50 minute massage. On a half day, this past Monday July 11, made my appointment and was on my way to relaxation. Julie, the manager was warm, kind and made the environment welcoming. Candi, was tranquil, easy to talk too, and worked on my shoulders and feet which were two stressor, pressure points that benefited from the luxurious message. Overall, astounding experience and long over due self care time.

I got a lash lift from janell, not only did my lashes turn out good but I had a great experience…read more Janell is super funny & will make you feel right at home. Will definitely be back!

Scheduled a facial, eyebrow tinting, and a brow wax. I'll make this short; quick and painless, if…read moreyou will. The parking was a nightmare, but I made it work. The owner, Janine, greeted me and was very polite. In hindsight, I should have scheduled services with her, but alas, I did not. My facial was fragmented and didn't flow. A cleanser, then a serum, then a toner- which removed the serum? All over the place, without much rationale. I've had facials all over the country- without much of a miss. This.was.the.worst. Then comes the brows, after the concerning and confusing facial. My brows were tinted and then waxed. The tint left me looking like Ms. Trunchbull. No way I was going out in public with those on my face. Upon closer inspection my brows were haphazardly waxed- which I couldn't tell with the mass of tint still on my skin. Arrived home, attempted all the tricks to remove the tint, with little success. I'll be headed to another salon next week to correct the $40 attempt at brow shaping. Avoid, or at the very least, see Janine- which per the other reviews, is great...

I've been coming to ZEN for years. Wonderful customer service and my nails always look gorgeous!!read more

Nope. Never again. I…read morewaited to write this review because I was so upset that I didn't want to overdo it. I came here on 10/16/2023 as a walk in at 10am. I'm in the market for a new place so I decided to give this place a try. The technician who did my pedicure was nice. I was impressed by the materials they used and how nice the salon was. I knew that must be why the prices were so high. Their overhead must be unreal. Towels with the salon name embroidered on them and everything. She even used fresh sliced oranges to massage in the scrub from the upgraded pedicure package. But that's okay, I don't mind paying for higher quality products and service. At this point I was very impressed. The issue came with the second tech who did my manicure. She asked me how I liked my nails so I was telling her. I'm particular about my nails-- the shape, the style... etc. But I'm by no means a jerk about it. I simply know what I want and I ask for it. My nails are my thing. I love my nails, everyone loves my nails, I get compliments on my nails all the time. They're nothing spectacular they're just really nice. Anyway, I was telling her what I wanted-- my natural nails are nice and really healthy so I only want clear acrylic or some kind of clear overlay on top to strengthen them. I clean at work and it's rough on my nails. They'll break if they aren't reinforced. I also like my nails ballerina slipper shape. Basically they taper toward then ends and are squared off. But as I was explaining what I wanted she looked up, said something to the woman working at the next table, and the woman's head flew up and she stared at me with a look of shock on her face, and then they both laughed loudly and shook their heads. I'm not the kind of person who automatically thinks that just because someone is speaking another language they are talking about me. But it was clear in this instance they were. I didn't say another word the rest of the visit. I gave her a terrible tip of $5. I gave the other woman $15. With such a personal service like this the end result isn't all that matters. It's the whole experience, including how you feel when leaving. Not only did I end up having to get a colored polish on my nails because the material she used on my nails was so cloudy it looked terrible, but I had to file away polygel lumps along the edges of my nails that I noticed once I got home, my nails were more round than ballerina slipper (no tapering whatsoever), and I left feeling disrespected and offended. That's too many strikes. I will not go back.

Sunita threaded my eyebrows this morning ! Wonderful job! I…read morealready have my next monthly appointment set up, as she recommended monthly visits for me. On time , fairly quick, easy access from their parking lot. I highly recommend the salon!

Rushed and did not follow my request. I was left with one eyebrow arched and the other not, and…read morewhen I asked about it, I was met with a complete attitude. The customer service was disappointing, and I did not feel listened to or treated professionally.