Incompetent mechanic. Didn't believe me when I told him the issue. Gave me attitude like he's a super genius and suggested it was some other issue that didnt make sense. Anyway, i threw him a bone and said, "but hey Im not a mechanic". They took my vehicle to inspect the ABS and put on new tires. Fiured id get a call about what they rhink the ABS problem is. My wife got a text saying my vehicle is done. Ok, odd... that's not the number I gave you. Anyway, great, it mustve been an easy fix because it was so fast. I get there and they say the mechanic took it for a drive and the ABS didnt engage except when it was supposed to. Theres some snow on the roads but plenty of dry road that this guy obviously didn't test it on. Before even leaving the parking lot my ABS engages just like I said it was. Three times. Everytime i hit the brakes between 8 and 15 km/hr. So i go back in and ask to rebook the vehicle in. The guy who did it is on lunch so we cant go for a ride together. Fine. Well the person ive been talking to at the desk tells me this mechanic suspects its the problem which I mentioned earlier in the story and they cant fix that. So was there an issue or not? Why didn't I get a call? I guarantee the issue he wanted it to be, isn't the issue. Just didn't fit the symptoms. Overall, it was a waste of time. They installed the tires at a good price because they were honoring a warranty. Go there for your tires. read more

I took my car in to have my tires rotated, which should have been free since I purchased my tires at Kal Tire North Lethbridge. I was charged for the rotation, which i didn't question when I picked up my car, because I had forgotten it was supposed to be free. It wasn't until I filed my receipt that I saw on my original bill of purchase that rotations were free when tires were purchased at Kal Tire. One tire was also "bouncy" so I checked the tire pressure. One tire was under-inflated but the others were fine, so I added air to it and it fixed the problem. Also noticed that I was missing one hubcap. While I was pretty certain it was on my car when I picked it up, I hadn't done a walk around (in the dark) so wasn't sure if it had been put back on. I called the location about the charge for the rotation and the missing hubcap. I asked if tire rotations were still included with the purchase of tire and when given an affirmative answer, I told Jamie that I had purchased my tires there but had been charged for the rotation. He asked me several times if I purchased my tires there before he realized that I had. He told me that it was a mistake and I could get a refund. I asked about my hubcap, in case it had been left there. After a few minutes of checking, I was told that my hubcap wasn't there. No offer of anything nor an apology for any of the issues. I went in two days later to get my refund. Afterwards, I asked Jamie what could be done about my missing hubcap. All I was told was that it wasn't there and that the bays get cleaned out each night. No offers of a solution, or anything. A while later, when washing my vehicle, I noticed that there wasn't a single lug nut cover on the tire with the missing hubcap, so either the hubcap wasn't put back on or it was put on improperly, without the lug nut covers, so no wonder it didn't stay on. At this point, I wrote to Customer Service at Kal Tire head office, who wrote back and let me know they were contacting the branch I dealt with to get the situation resolved. I did receive a phone call from Jamie, (he also called himself James) and was told that I would be receiving a replacement hubcap, free of charge, and that it would also be installed for free. He confirmed the car I drove and told me that I would be called when it came it in order to get this fixed. That was on Dec 8. Not a single word from Kal Tire since then. I called back and spoke with Jamie on Jan 31. He didn't seem to recall about the hubcap and was checking on it. He told me that he needed to speak with his colleagues and that he would call me back on Feb 1. It is now Feb 8 and no phone call. I wrote back to Customer Service on Feb 3 and was told that this issue was being escalated to the Regional Manager, and that I would hear back as soon as possible. I am still waiting. Two months and no resolution in sight. The lack of communication is totally unacceptable as is not having my hubcap fixed in a timely manner. read more

This place is an absolute joke, took my vehicle there at noon for a simple flat tire repair, was told there was no appointment available until 2pm - I agreed to that and it's now 4 pm, I called them and was told they can't tell me when it's gonna be ready. Why take appointmentS then? On top of it, I asked the sales associate to balance the wheels, his answer "that will take to long" - this place is extremely mis-managed read more

I had a flat tire on a Saturday. Phoned Kal Tire they said bring it down. Tire turns out had three holes in it. Short time later it was done. Awesome friendly service. Thank you. Ron. read more

I inquired regarding a vibration while driving at hwy speed and was told it was a tire balance issue. When I asked about the cost of balancing the gal on the phone told me it was free much to my surprise. I took my vehicle in and was doubly surprised when the bill was over $106. on my return home I discovered the security socket was not in the package normally left in the glove box but instead it was on the seat. I called Kal tire and the guy that answered said he would check the back and call me back which he never did. I went to Leduc the next morning and while up there got my tire re-torqued. the technician that re-torqued the tire found the socket still on a lug nut. He and I were equally surprised that it had not fallen off. I had received a call from Kal tire customer service for a survey and of course gave the Lethbridge store a '0' rating because of my experience and asked for a call back from the store manager which I got. He said he would give me a refund and apologized. When I returned to Lethbridge I went to Kal tire to get my refund and I told him and the service desk person what had happened. The service desk guy was the same person that forgot to call me back. They told me that they were surprised that the socket was still on the nut and had never heard of it staying on before - basically telling me they didn't believe me without calling me I was a liar. 2 issues with this 1st the socket could have easily flown off while I was driving at hwy speed and hit another vehicle and 2nd if I hadn't noticed the socket was missing I could have had a flat at any time and not been able to change it. If I would have reported it to Kal Tire whenever I needed something done to the tires, they would have told me I had lost it and it would be my problem. read more