Took my car in for an alignment the night before I was to complete a sale on it. Took car in a 2:30, picked it up at 4:30 - got it two blocks down the road before I had to turn around and go back (couldn't take my hand off the wheel for more than a second). The car was significantly worse than it was before. Took it back and was told that they set it up to factory specs and that alignment can change just by going over bumps in the road. When I asked if they could pull it back in and change it they told me the tech had gone home. Why he didn't test drive it before going home I don't know (if he had he wouldv'e known something was seriously wrong). Kid at counter gave me a "too F***ing bad" and I was left to try to fix the car myself. To their credit when the satisfaction survey person called and found out what had happened they did refund my money.
Kal Tire is good for SOME (very few) things. Use them for tire change overs and oil changes but if it is anything technical like an inspection or any kind of brake/suspension/alignment work go somewhere else. Those are the money making jobs that their non ITA, uncertified techs will complete.
You wouldn't buy your eye glasses at Wal-Mart, why take important car work to Kal Tire when professional, experienced shops are available for the same price. read more