RUDE AND ARROGANT
We have been coming to this restaurant a lot, reason being we live in Pymble where there isn't much around - restaurant wise. After tonight's dinner, my decision is sealed to not ever return to this place.
Rang early today (09:30am) to book for a table tonight. I specifically requested for a table on the veranda area. The booking was taken and confirmed by the wife prior to ending the call.
We arrived precisely at the time booked and we were greeted by the husband. I explained that I booked a table for six at the veranda area and he then asked if members of our group have arrived and are seated. I responded "no" and he exclaimed "that area is fully booked" - directing us to the empty table at the back section of the restaurant. I explained the booking, however he appeared to have taken no notice of what I was saying and just ignored me.
He handed us the menu and after 10 to 15 minutes, he came back and we then put all our ordes in one go - including the mains. After around 10 minutes he came back and advised that one of the mains was no longer available. We had to ask for the menu again as he appeared oblivious that we would have to order for another meal. Not sure if he was thinking that we have memorised his whole menu???
After another 15 to 20 minutes, we realised that he wasn't coming back for the replacement order. Thought that all the mains would now be served except for one poor person who will have to do without, therefore we ended up "flagging" the other waiter and managed to put in that order!!!
Two of the orders arrived first and the rest arrived 5 minutes later including what I ordered - a barramundi fillet. The barramundi appeared soggy, soft and not tasting right - to which I think was not fresh whatsoever, just couldn't bear myself to eat it. The arrogant owner came to collect the plates after we ate. I pointed out the uneaten fish and provided him my feedback. He just looked at me, shrugged his shoulders then walked away. I just couldn't believe the response I've got from him!
Bathroom incident
My son went to the bathroom. Whilst walking out, one of the waiters was in a huge rush slamming the door open against him (my son) who was hit by the door against the kitchen sink. The waiter apparently took a quick glance and uttered "sorry mate" not even really acknowledging what had just happened.
When I went to pay for the bill to the wife who was minding the till/cash register (keeping in mind the reaction I had from the owner husband), I decided to mention to the wife my dining experience with my uneaten fish. Instead of an acknowledgement or apology to my dissatisfaction, she made a whole heap of statement that "the fish was fresh from the market today" and made it out that everyone else who ordered fish enjoyed what they had and that I was the only one complaining. I dine out a lot and order a lot of fish but I am sorry to say... that damn fish was NOT fresh!!
I found that the husband owner is rude and arrogant who does NOT care for a paying customer and seems to be rubbing off to his wife !
The below is what you see on their website which is totally the complete opposite experience I had ! Please practice what you are advertising !
Friendly Atmosphere
The atmosphere at Kaiser Stub'n is warm and welcoming with many different events and the occasional live entertainment. Choose from indoor, al fresco or outdoor seating. read more