I have brought my dog Ross here for 3 years (since he was a puppy) he loves the staff! The staff are all very gentle and professional. They always take such good care of him! Today he got his teeth cleaned! I took him because all of his molars had brown build up on them, I was worried that staining might be permanent but they polished and cleaned his teeth very pearly white! Update: Violet went for her teeth cleaning today, see her before and after! Such an improvement removing the brown staining! read more

Kaibab Veterinary Clinic - Violets before photo - Veterinarians Near Me - Flagstaff, Arizona

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Staff is Sweet and efficient. They took good care of cats especially. I babysit a sweet cat and sometimes it comes here for insulin and various health things. read more

Kaibab Veterinary Clinic - Front - Veterinarians Near Me - Flagstaff, Arizona

I unfortunately had to make the decision to put my cat down. It was a very difficult decision and they made it very smooth and easy to do so with their private room that is set up very comfy read more

Kaibab Vet was so wonderful. Our little Pekingese ended up having an abscess gland and they were able to take him in right away, do his surgery, and then released him to us with medications. We are so grateful to them as he was in so much pain before the surgery. The doctor and staff and just awesome, Thank You Kaibab Veterinary Clinic. EY 11/11/24 read more

Wish I could leave more than five-stars for KAIBAB. Laura, Morgan were awesomely helpful, and friendly. I'd highly recommend this clinic to anyone who is looking for a friendly and knowledgeable staff. read more

Love this place everyone is so kind with my dog and patient which she needs let me tell you. Have never felt I was being scammed or ripped off unlike many places in town. This place is my go to! read more

Everything because it's the best veterinarian clinic I've ever worked with it's from great customer service to excellent veterinarian expertise. PS I mighty particular my cat is concerned and that's why I choose their clinic. DR. Rich Holtzin, Flagstaff, AZ read more

Not hating on this place because when it came to getting shots and care they were helpful. We went in today after our little dog was viciously attacked by two others big dogs, injuring him very badly. He needed care asap, and this was the Vet we usually take him to, just to have them move with no worry in the world, and with such patience as are dog is struggling with his soon to find out lung puncture, and multiple injuries included. Is the Vet caring for animals? This isn't a Jack in the box just trying to make it, but apparently it is here based on the hustle of an injured family dog. read more

When I came in with my dog who literally couldn't walk and has a history of torn ACL on each leg, was throwing up and had diarrhea the day before, I was thinking the worst; she was poisoned by a bug, re-injured her leg, or injured her back... I'm from out of town, I called Kaibab, the guy who answered was very nice, he even put me on hold and spoke to the vet and said bring her in. The staff was compassionate , kind to me and I felt like they cared. They were extremely nice. The lady who did initial evaluation was kind and so understanding to me being upset, she asked alot of questions in a calm and compassionate tone. Mind you I was so upset and worried and every person at Kaibab made me feel calm and secure, I felt like my baby was in good hands. Dr Mueller was compassionate with sailor, looked her over thoroughly, checking her ACL, knees, back, eyes, she spent a lot of time asking me questions and listening to me list Sailor's history and my concerns. She even watched a video of sailor from that morning. They did X-rays and when Dr Muller, who never seen my dog before and had no history on her (except for her examination and my long rambling of her history and my thoughts of what it could be) she said Sailor's x-rays looked good, she went over the x-rays with me and that Sailor just bruised her leg, to keep her relaxed, and in a couple of days she'll be good. I was skeptical. No way I thought this was just a bruise or sprain. After one day of rest and pain management Sailor was back to her happy self, walking with no signs of injury. She just bruised her leg!! My family was shocked, I was shocked. In todays world to come across an entire team who was kind, compassionate and professional is rare. Oh and to put the icing on the cake, I paid half of what I thought it would cost. This was an emergency, with 3 x-rays and medication. Less than $400. I'll be forever grateful. This Vet will be recommended to everyone. read more

Kaibab Veterinary Clinic - Happy Sailor, happy life. :) - Veterinarians Near Me - Flagstaff, Arizona

Kaibab did the neuter and gastropexy for my Great Dane rescue. The staff was super helpful and caring with him, and us. The procedures were done well as the healing time was minimal. I highly recommend Kaibab if you are in need of a spay/neuter, or a gastropexy for your giant breed. read more

We had a set price for an appointment but they decided to change the price for an hour difference because they thought it was a sick dog emergency... (plus the person taking my appointment sounded so confused and asked me several times what I was asking when I was making the appointment) But .. they wanted to change their mind ... I was clear from the beginning on an initial exam price ... I do know that blood work and other tests have extra charges... but they wanted to add extra charges before hand just because my dog was sick .... but u want to add extra charges and then charge me ahead of time just to set an appointment and not make it clear what I'm being charged for. I've also asked for a follow up call about pricing and setting an appointment and never got one. I personally had to call back myself...... Yet after I made this review, I got a call right away. Their priorities are not in the right corner. read more

If you care at all about "shopping local," don't shop here. I was a client for many years but recently found out that Dr. Monet sold the business to a corporate conglomerate. This means my money is no longer supporting my local community and is instead lining the pockets of a massive corp. called VetCor. This is incredibly disappointing, especially given Dr. Monet's habit of pretending to care about Flagstaff. She clearly doesn't. She cashed out and now she hardly even works. Since she sold the business, prices have skyrocketed and customer service has also dropped dramatically. No one answers the phone, and it takes days to get an email response. I can never get an appointment because they're always booked - yet when I drive by the parking lot is empty? Sounds like they're probably short-staffed. Wonder why? Very, very disappointed in Dr. Monet's choices. Or should I say Dr. Money?! read more

Kaibab Veterinary Clinic - Kaibab is owned by VETCOR. It's NOT LOCAL. - Veterinarians Near Me - Flagstaff, Arizona

I am not slamming the vets at all but they need to be aware that their office staff are not properly trained about the prices they quote patients and when they, misquote patients, they, the office staff, refuse to honor their mistake which your receptionist admitted to. Instead she makes excuses for why I received a misquote and proceed to charge me 141$ more than the original quote. The only reason I booked my dog's neuter with Kaibab is because of the original quote. And when I asked to talk directly to one of the vets to voice my concerns your office girl gave me the run around about speaking to a vet. Hopefully one of the veterinarians will read this and reach out to me. Again I am not criticizing the veterinary care my animals have received at all. I'm extremely satisfied with their care but they need to be aware of how their office staff treats the patients. Sadly this is not the first time over the years that I have encountered issues with the office staff and hopefully all those involved can learn from this. read more

Dog had dewclaws removed, they ended up giving us wrong dosage of antibiotic, which Ended up having to take our dog to another vet. He is finally on the mend. read more

Misdiagnosed. My Chihuahua had a limp. After Xray and a very rude young female Vet was done . I danced to a tune of 362$ It's been 4 weeks my dog is still Limping. Who can afford this? This Vet treated my wife terrible when discussing a holistic approach. I'm Half tempted to call the CC company and refuse the charges. People work hard for their money. Shame on you Kaibab! read more

I've only ever had one worse vet experience in ten years traveling all across the United States. For one, they are breaking the law of Title III of the ADA, which allows exemptions of the mayor's mask order. I felt heard and listened to by only two people of the many I had phone and/or outdoor interaction with. A staff member made an error in scheduling and they wanted me to rearrange my schedule to accommodate their mistake. They blocked my phone so I am unable to communicate with them via text, (one of the best ways I can communicate) and now they are not answering email or voicemail to follow up with my critically ill dog. Additionally, I witnessed multiple staff members wearing their masks incorrectly and touching their faces consistently, which negates any perceived benefits from wearing said mask. These were front desk staff. This business continually ignored my concerns and tried my patience until I finally stood up to them and said no more to their poor treatment of and behavior towards (over the course of about four visits), and now they are putting my dog's life at risk by ignoring my calls. As a person with a disability, this is horrendous and there has been no effort on their part to resolve the problems. I paid full price for less than full service on every visit and my concerns were dismissed except for when talking with dr. Whitmore. Hopefully she'll find a new office to work at, because being associated with Kaibab is detrimental to her credibility. Run, don't walk, from this business. Zero stars is actually what they deserve, except dr. Whitmore who actually seems to have a soul. read more

After the last visit I would never take any animal here not even take a hamster. First of all when I made the appointment I got a list of the fees and the total came out to be $175.00 and when checking out it was $248.52. So that's not the worst part as when we got back home our great cat and best rodent control Harley just laid around the house for 2 days and then when he went outside, we never saw him again. Don't know if he just went off somewhere to die, or if he was mad and ran away after getting 3 shots and stuck twice as the first Microchip came out so it had to be done again. Worst part is that even after a month has gone by we miss him so much and will never find a way to handle the loss of such a great member of our family. read more

Kaibab Veterinary Clinic - Veterinarians Near Me - Flagstaff, Arizona

Every time I have been here they have been great. My pup got HCG and they fit him in quick so I didn't have to go to emergency vet. I do not think their pricing is outrageous like other people say. But I used to live in PHX where the prices were roughly the same. read more

I started having challenges with this office last July. My 20-year-old cat, who was a patient of theirs, passed away due to natural causes. I called the office to notify them of her passing in order to update their records. A few days later I received sympathy card that was supposed to be made out to my cat but was instead made out to my dog who had passed about a year prior. I again called the office to make sure they had my cat's file updated appropriately. Fast forward a few months and one of my other cats started presenting constipation problems. I called to make an appointment and they stated I would need to pay $75 as an appointment fee. I asked why because I never had to pay that before and they said it's because they hadn't seen me in over a year. I told them they saw me just a few months ago when my other cat died. They said they didn't see a record of that initially, but I was correct, so I didn't need to pay the appointment fee. I made the appointment and took my cat to the vet and they were diagnosed with hyperthyroidism. My cat was prescribed the standard medication to help treat hyperthyroidism. A week into treatment and my cat started presenting seizure like activities. I took the cat back to the vet and told them what was going on and the cat even had an episode in front of the vet. I asked the vet if it could be the medication. After the vet left to consult with another vet and to check my cat's heart rhythm she came back and said my cat's heart sounded fine and that her and the other vet didn't think it was the medication and to "just monitor it". I decided to take my cat off the medication and within a week the seizure like activity ceased. During that I started reviewing the side effects of the medication and discovered that myasthenia gravis, a neuromuscular disease, can be a side effect and it presents itself as seizure like symptoms. I called to speak with the vet just to discuss my findings and to find out what other options there were. When I called, I asked if I could just have a phone consultation with the vet and they told me that they didn't do phone consultations. I explained what was going on and the person on the other end of the phone said they would relay everything to the vet and have them give me a call. So, a phone consultation. I told the vet what I had discovered, and we discussed other options. While I felt that none of the other options were viable options the conversation was very professional. I had to bring my cat back to the vet almost a year later for more constipation issues and I noticed bruise colored protrusion next to my cat's anus. As I was going through the different panels that they wanted to perform I asked about one of the tests and it was to check my cat's hyperthyroidism levels. I told them that the test wouldn't be necessary because the levels would be high due to my cat not being medicated. The vet tech was shocked my cat wasn't medicated and said they had no record of that information. I told them they should have a record of it because I had about a 20-minute discussion with the vet about it. They took my cat to the back and said they would call me when the cat was ready to be picked up. Around noon the same day I received a phone call telling me that my cat was ready to be picked up and that there was no constipation that they could see. I discussed options to help alleviate symptoms and they recommended to stop giving my cat Miralax (they recommended) and to begin giving them psyllium husk. I then asked what the discolored protrusion was next my cat's anus and they said they didn't see that and would have to "double check". This protrusion was approximately one inch long and about quarter inch wide and looked grayish blue. I don't know how that was missed when inspecting my cat for constipation. When I picked up my cat, they gave me some antibiotics and I spoke to the vet and they said they believed it was an anal sac abscess but couldn't be sure because my cat wouldn't allow them to fully inspect it and they couldn't put my cat under anesthesia due to their heart condition from the hyperthyroidism. The vet told me to "just monitor it". In a couple of days the bruise color turned to red and it felt firm and hot. I called the vet and they told me to "keep monitoring it". The next evening, which was on a Saturday the abscess ruptured. Luckily, I have some human medical background, so I flushed the abscess with saline, cleaned and shaved the area, put some safe for cat first aid gel on it, and taped gauze to the area. I kept up that routine two times a day until I could call the vet office on Monday. When I called and explained what occurred and what I was doing they told me, "Honestly, you're doing everything that we would be doing so just keep doing that and bring him in on Saturday when his antibiotics are up". Ultimately I wound up taking my cat to another vet in town and they started receiving the appropriate care. read more

I can always count on Dr. Martin to provide quality care for our two Great Pyrenees! Both Koda and Oso have been going to Kaibab since they were puppies, almost 8 years! Both have suffered from some conditions which some large-breed dogs unfortunately develop. The vets at Kaibab have always been patient with us and our sweet doggies! The clinic rates are very fair. The staff is compassionate, intelligent and kind! 5 stars!! read more

Kaibab Veterinary Clinic - Koda and Oso - Veterinarians Near Me - Flagstaff, Arizona

We brought out 12 year old doxie in as an emergency while visiting Flagstaff. They saw her right away and did a tremendous job in diagnosing what was wrong with her. While the outcome was not what had hoped for, the staff and Dr. Minardi were wonderful and treated our little girl as if she were one of their own. They were extremely caring and compassionate. We couldn't have asked for better service and would highly recommend them. read more

Kaibab Veterinary Clinic - Our little Sissy girl. - Veterinarians Near Me - Flagstaff, Arizona

All veterinarians should be this great! You name it, from the front desk staff to Dr. Martin and her veterinarian colleagues, Kaibab Vet Clinic is the best. From prevention to critical care to everyday 'crises' we all have with our furry beloved companions, Kaibab is the best vet I've ever had. And I've known a bunch. John Hammarley Hammarley Productions read more

Where do I start, may be by saying in my 48 years of life both professionally and personally pet related or not I have never met a nicer group of people. From the person who answered the phone to the receptionist to the tech and finally amazing Dr Bennett. We were traveling thru Flagstaff and my dog got sick. I looked up the reviews on Yelp and saw great reviews. Called the office and said I am bringing my dog in they apologized and said that they are busy but if I don't mind the long wait. I said absolutely not and thank you for taking me on short notice. The long wait was only 10 minutes. They gave my little one amazing attention and fixed him up. Thank you so much for all you did for me and my dog. Your team made a very horrible situation very manageable. read more

Kaibab Veterinary Clinic - Veterinarians Near Me - Flagstaff, Arizona

I would give a ZERO if I could. My puppy went into heat the very moment she checked in to be spayed. The vet said it was fine to perform the procedure it was just going to cost me more money. Being my baby is a rescue and spay is paid for by the rescue agency I believed I could not reschedule and paid for additions out of pocket. My last 7 visits because the incision is not healing, I have never seen nor spoken to an actual veterinary doctor. Everything is relayed through a tech and if I have additional questions I have to wait 20minutes before a tech returns with the "Doctors" answer. My puppy was spayed 3 months ago and still had not healed. Needless to say...my recommendation for a good vet in Flagstaff is ANYWHERE other than Kiabab! read more

Just had our first appointment. Techs and Dr. Penrod are great! Clean facilities, and fantastic staff. I'm very excited to begin a long relationship with them! read more

Kaibab Veterinary Clinic - Veterinarians Near Me - Flagstaff, Arizona

Visiting flagstaff from California and had to have our pup checked out for a cough. Not easy to trust a new vet, let alone find a good one, but this clinic was amazing. Everyone was extremely kind and friendly and put us at ease. Dr. Whitmore did a thorough checkup and spent a ton of time with us. The new facility is very nice as well. If you are lucky enough to live in flagstaff, I would highly recommend them. Hopefully we won't have need to see them again when we visit but if we do, they will be where we go for sure!! read more

I am glad that not everyone has the heartbreaking and disappointing experience that I had with this vet. I was new to town and took my dog to this vet on the recommendation of a friend. Everything from start to finish was negative. 1) waited 30 minutes for a doctor despite having a scheduled appt 2) they were focused on drumming up tests for minor unrelated things and.. 3) despite taking my dog there specifically for an oral examination, the doctor overlooked a giant tumor under her tongue, which was discovered the next day by another vet (thankfully!) 4) my dog is now diseased, and they continually email me spam advertisements even though I have unsubscribed several times. In short, maybe they used to provide better care, but certainly not for me. read more

I want to thank all of the staff at Kaibab we recently had to put our 15 year old Boston Terrier down and they were wonderful. I was so moved by the card I received personally signed by the whole staff a few weeks after loosing our boy. Thank you all so much for your care and compassion to my family. read more

I took my cat here several times when I first moved to Flagstaff, and I totally regret it. My cat has asthma and while they did recommend that I take him to a specialist in PHX, they proceeded to do thoracic x-rays. As it turns out, their x-ray machine was on the blink and the rep happened to be there, so he did the x-rays. When I asked for copies to take to the specialist, they sent me files that could not be opened. Then when they finally got a working file to us, the x-rays were useless since my cat was not properly positioned and his arms were partially obscuring his lungs! How incompetent, but wait, it gets worse: Kaibab refused to refund the cost of the useless x-rays, which was over $300, and I had to pay the specialist to do them again. So let me see, janky equipment, unable to take a proper x-ray, and then won't refund the cost for something they couldn't do right? RUN, don't walk to another vet, unless you have unlimited amounts of money to throw away. read more

Very bad environment going on here lately. We used to come with our dogs (past and present) but we will never be back. Their staff creates an unfriendly vibe and struggles to communicate effectively. We requested a nail trim and they traumatized my already anxious dog. Then they kept pushing us to give her sedative drugs over and over, yet couldn't trim her nails still when we came back. It took the tech at Petco 5 min to do it after I walked out for the last time today. Petco didn't traumatize and hurt her like Kaibab did either. It's not okay to treat your patients with such malice and disregard for their wellbeing. Get your fluff together over there Kaibab!! read more

I do not recommend this vet location. I am a first time cat owner, with a special needs kitty. I knew he had an enlarged liver and spleen and a hernia but all his prior vets had said he was expected to live several more years. When I first took my cat to Kaibab, they agreed that there was little cause for concern and he had plenty of years ahead. I noticed he had some abdominal bloating and they told me it wasn't cause for concern and that they would just have him come in for an appointment in a week and a half. I should have trusted my gut RIGHT away. ABDOMINAL BLOATING IS CAUSE FOR CONCERN!!!! When I took him to the vet, they took one look at him and said his liver was failing and they did not run any tests, which I found abnormal. I understand diagnoses are extremely difficult in veterinary purposes so I want to clarify I am not criticizing them for incorrectly diagnosing. I am criticizing them for the way they treated me and my cat. I had asked what we can do and they told me that they were going to drain all of the fluid from his belly. I assumed that was to test the fluid, however they actually just disposed of it. Which meant that I had to wait another two weeks for his abdomen to fill with fluid again to get that tested. Also, you should NOT ever drain ALL of the fluid from an animal. MY CAT NEARLY WENT INTO SHOCK BECAUSE OF ALL THE FLUID THEY DRAINED!!! Not only that, but they delivered the news that he was dying and only had a few months left to live in the MOST inconsiderate way. I had said that they had told me last time I was at the vet that he was expected to live many more years, to which they responded "we would never say something like that". I left there feeling invalidated, ignored, and defeated. Thank goodness I trusted my gut and got a second opinion the next day. They told me he likely has FIP based on his symptoms and I was able to get him started on the GS-441524 injections right away thanks to recommendations from people on Instagram of all places. I am writing this review because my cat's Instagram followers were more helpful and considerate towards me throughout this whole thing than anyone at Kaibab ever was and I think that is significant. My cat now has his personality back and is slowly on his way to recovery, no thanks at all to Kaibab. His new vet confirmed that if he can beat FIP, there is no reason he shouldn't live many more healthy and happy years. If you took the time to read this, I applaud you... this was a LOT. But the emotional rollercoaster this vet put me on and the lack of consideration for me was unfair and I do not wish that on any other pet owner. read more

Switched to Kaibab a couple years ago and they have always been great at getting us in when needed and helping with medication refills in a very timely matter. After we have had an appointment they always call a few days later to check in to see how my pup is doing. Their pricing is also great! read more

This place has gone down hill! We took all 3 of are pets there for many years, matter of fact 2 out of 3 have been going there their whole lives. We had a emergency with our dog, he was dying. I called this clinic to get him in and they told us they didn't have any open spots. That we could drop him off the next day and they would "try" to see him but not guarantee him being seen. We drove him down to Scottsdale where thankful they got him right in (without an appointment due to his declining health). Today I figured I would try this place again, dogs face is all swallow and once again I was told to drop him off and they would "try" to see him. We have been going to this place for over 10 years and today we have decided to find a new Vet. Awful place read more

I'm sure it would be nice if they bothered to call back! I have literally called this number seven times, during hours of operation, and no one has ever picked up--nor have they followed up. I'm sure that they're lovely, but if you're trying to make an appointment for your pet, call literally anywhere else. Honestly ridiculous. read more

I have been taking my 2 dogs and cat here for several years. The staff is always friendly and helpful, and willing to answer any questions, even if they may seem silly. My dogs get nervous anytime they have to visit the Dr., but the vets at Kiabab are very sweet and make them feel as comfortable as possible. They definitely understand that the animals comfort is just as important as your own, and they go above and beyond to make sure both are at ease. Love them! read more

This is my first time owning a pet on my own and living in a college town where vets are known to take advantage of college students with additional costs and less than adequate care had me extremely worried. Kaibab is not that veterinary clinic! I trust them with my baby and they are so helpful and kind. I am flying home on Thursday and became aware of additional criteria I need to have satisfied before I can take my dog with me, and the receptionist I was speaking to through email (Chelsea) was so BEYOND helpful and accommodating, she absolutely calmed me down. She was also EXTREMELY patient with the numerous questions I had and (most importantly) replied so quickly (no more than 5 minutes). Thank you Kaibab for helping me! read more

We took our new puppy here (adopted from High Country Humane) for her first veterinary appointment, vaccines, exam, etc. The veterinarian spent maybe 3 minutes total with us for a new patient exam. As the veterinarian started to walk out of the room after our 3 minute "exam" and new patient visit, I asked the vet- wait, shouldn't my dog have a fecal test done? Shouldn't my dog go on flea/tick/heartworm prevention? The vet walked back in the room to say "yes", spent maybe 1 minute with us, and we only had these important services done because I thought to ask about them! What type of vet clinic spends so little time on a new patient exam and doesn't even mention important services that a new puppy just adopted from the shelter needs? If a new patient exam at this clinic is 3 minutes spent with a totally disinterested vet who does not seem to enjoy their work, I will find a new vet that actually cares about my pet. This visit (preventative care only) also cost $175 even though High Country Humane paid for the new patient exam. We won't be back. read more

Made an appointment for my dog, and the girl said I had to give a deposit of $51 BEFORE my appointment. I did, then thought about that, and called back to ask why did I have to give a deposit. She said in the past people didn't show up or cancel an appointment, so they want a deposit. I told her I had never heard of such a thing, and why am I being punished for other people's behavior, and I cancelled the appointment, which was a good thing that I did that right away, for then she said the deposit was not refunded after 24 hours. What a great way to try to create new clients...NOT. One star because Dr. Martin was so nice to us when giving shots at the Humane Society read more

My dog had an allergic reaction at about 2AM one night and instantly his face swelled up. I was freaking out and calling every veterinary clinic in Flagstaff. Finally, I was able to get a hold of Kaibab's emergency line. I explained my situation to the operator hoping to get some help. The operator asked if I was a client, which I am not, and said "If you're not a client, we cannot help you". I then asked if he knew of any veterinary clinics open this late and he said "No. I can give you a referral number. But the clinic is in Prescott, is that okay?" Not okay. My dog was having a severe reaction to something and he did not even care. i was shocked by the interaction because he did not even attempt to help. I understand that it was late and he would rather be sleeping but the situation could have been life threatening. Terrible service. I was considering permanently switching to this vet clinic because I had heard so many good things but after this interaction I will definitely NEVER set foot in this facility. Would much rather pay more money for better service. read more

I initially wasnt going to write a review about this but with the way Kaibab handled this situation was endlessly infuriating. I brought my 14 year old hairless sphinx cat in to do a general check up, blood work and urine testing. After dropping him off for a couple hours they told me they couldn't get him to pee and asked me to try at home with non absorbent pellets, which also didn't work. we scheduled to dropped him back off at kaibab so they could try to get him to pee. after only two hours i got a call that he was ready to be picked up. as the vet tech handed him to me dexter(my cat) was more angry than i have ever seen, and i was casually told that they went in and extracted the urine out. I responded with "oh i wish you hadn't?" to which he did not reply. after getting home and doing my own research (since i was given absolutely no info) i learned that they put a needle through his abdomen wall all the way to his bladder to suck it out.... Saying i lost my mind is an understatement. this company disregarded my right to consent and did not care to inform me of the procedure. If there is ANY procedure done on an animal the owner MUST be informed and ASKED. i dropped him off to PEE and they gave him only two hours, then disrespected me and dexter but not telling me. getting a hold of ANYONE to actually solve this issue was impossible. I had to ask for a refund for the blood work and urine test over 4 times and each time was told "they couldn't because they already sent in the labs." I repeatedly told them i didn't want any results they had and had to threaten a lawyer for them to take me seriously and solve the issue. The owner tried saying "its pretty similar to the blood work" as if i hadnt just told her that she violated my consent. Awful management and employees and i dont even want to take my cat to any vet again. 0 stars if i could and i will never be back. read more