The staff was very nice and attentive to the moment we walked in from the receptionist to the nurse…read moreand doctor. Our dog is still a pup but large and very energetic and the staff were amazing and very patient with her.This place was recommended by PetSmart in flagstaff AZ and now I see why! Their great with pets and owners both.

I am absolutely appalled by the treatment my English Bulldog and I received at Canyon Pet Hospital…read morein Flagstaff. My dog is a very healthy English Bulldog with no history of medical issues. We took him camping up north at Happy Jack, and shortly after arriving, he began panting heavily. Initially, I thought it was just excitement from the new environment and tried to comfort him with water, walks, and treats. But as the hours passed, his breathing worsened alarmingly, and he started making strange choking or gagging sounds like he was struggling to breathe. Fearing for his life, my husband and I rushed him to the nearest emergency vet--Canyon Pet Hospital--about 30 minutes away. From the moment we arrived, the experience was shocking. Before any examination or treatment, they demanded an outrageous $525 upfront emergency fee. At that moment, I was terrified and not thinking about money, so I paid it. The assistant even announced over her radio "payment secured" like it was some transaction, not an emergency situation involving a living creature. Once my dog was taken back, I was left waiting in confusion and fear. Dr. Karin Sogarrd, the veterinarian, came out and said they had no idea what was wrong and couldn't perform X-rays or labs because of how distressed my dog was. She seemed suspicious about my dog's health history--implying I wasn't being truthful--and that felt like an accusation, adding insult to injury. A while later she pushed for a surgery called stenotic nares, which she admitted she wasn't even sure was necessary. She told me this surgery would help his breathing, but her uncertainty made me question everything. Dr. Sogarrd pressured me hard to leave my dog there for 3-4 days, including a holiday when the hospital would be closed. They gave me a nearly $6,000 estimate, which was completely overwhelming. When I asked what immediate treatments they were doing, they said oxygen, sedation, and anxiety meds. But why push an expensive surgery without a clear diagnosis? They scared me by saying my dog could die if I didn't consent, using guilt and fear to corner me into a decision I wasn't ready to make. After refusing the surgery, I was forced to sign paperwork declining the estimate and forced to sign an AMA (against medical advice) and was subjected to more pressure, including a horrifying statement that if my dog survived it would be "an act of God." This was traumatizing and utterly unprofessional. I just wanted my dog home where he was comfortable, not trapped in a scary hospital with strangers. They then insisted I pay the remaining balance for the medications before they would release my dog to me. Again, they made an announcement over their radio mic about "payment secured" before returning my dog. Once home, I watched him closely, and thankfully he improved significantly within two days as the meds wore off. This made it clear to me that the surgery they wanted was completely unnecessary and that they were trying to take advantage of my vulnerable state. Furthermore, they forgot to return my dog's leash and vest. I called since again, i live almost 3 hours away, and when I asked them to mail it back, they said yes--but I would have to pay over $50 for shipping and they can send me a link to secure payment! This is ridiculous and shows a complete lack of care or responsibility on their part. It felt like they were squeezing money out of me at every possible turn, even for something they forgot. Canyon Pet Hospital, and Dr. Karin Sogarrd in particular, showed zero compassion, pushed unnecessary treatments, and operated with a mindset that prioritized money over care. Their aggressive sales tactics and cold attitude during a critical emergency left me feeling exploited and traumatized. I will be filing a formal complaint with the Better Business Bureau (BBB) about their unprofessional conduct and unethical practices. I cannot, in good conscience, recommend this place to anyone. Please seek emergency care elsewhere and avoid this greedy, heartless establishment

I've been bringing my cats to Westside for 3 years and have only had positive experiences. One of…read moremy cats has frequent medical issues, so I've had to bring her in (what feels like) dozens of times. The staff and vets have not only been attentive and compassionate to my Clementine, but very empathetic to me when I've had to make hard decisions about her care. They have been able to squeeze in last minute appointments multiple times, always follow up after procedures, and refill medications quickly. They are genuinely invested in the wellbeing of my cats and I couldn't be more grateful! Dr Siess, Dr Wolff, Dr Calhoun, Dr Maltese, and the rest of the staff, thank you for all that you do!

We can't say enough about Westside, the vets and the whole staff. We have been to various clinics…read morein AZ and CA and this is hands down the best. Don't let an outlier rating give you pause.

I have brought my dog Ross here for 3 years (since he was a puppy) he loves the staff! The staff…read moreare all very gentle and professional. They always take such good care of him! Today he got his teeth cleaned! I took him because all of his molars had brown build up on them, I was worried that staining might be permanent but they polished and cleaned his teeth very pearly white! Update: Violet went for her teeth cleaning today, see her before and after! Such an improvement removing the brown staining!

Staff is Sweet and efficient. They took good care of cats especially. I babysit a sweet cat and…read moresometimes it comes here for insulin and various health things.

Dr. Dickinson is wonderful. I had so many questions about my puppy and she took the time to answer…read morethem all. It's a little pricey as I'm used to living in a big city with Banfield and having a membership but alas small towns have their quirks.

My dog was acting strange, so we brought him in. Turns out he had a mass on his spleen that burst…read moreand he needed emergency surgery. The vet cleared their schedule for the afternoon to make sure the surgery was done and they kept him on watch for 2 days. My dog received great care and he loved all the docs and techs that saw him, which if you knew how stubborn my dog is, you'd know how big of a deal that was. We are full time nomads so he's been to his share of vets across the country, but I honestly believe this has been his favorite vet. Unfortunately, the mass on my dog's spleen turned out to be an aggressive form of cancer, so his best prognosis is 3 months. I don't blame the vet at all- if they wouldn't have done the surgery my dog would already be gone, so I'm very grateful to Aspen Vet. Thank y'all so much for your kindness, compassion, honesty, empathy, and care.

They are excellent veterinarians and staff at Midtown Animal Clinic. I trust them completely with…read moremy pets care. You won't be disappointed with the care that they provide.

Midtown personnel are friendly and efficient - a great combination. My tabbies were treated with…read moregentle care. When euthenasia has been necessary, the staff were supportive and understanding.

The Doctors and staff are very caring, competent and professional. We trust the care they give our…read morefour dogs (some have been going for years to Continental). I know Dr. Green also volunteers her time to help at High Country Humane.

Wonderful service from the first phone call, until I checked out. Everyone was so pleasant, caring…read moreand understanding! I felt so welcomed with our new kitten, and felt that I knew the entire process from the beginning. Pricing was very reasonable, and I am very grateful that our little guy is on the mend! Thank you all! Milo says Hi!

Highland Housecalls is so wonderful. Their prices are affordable (even though I understand why…read moreother vets have to keep their prices high, this is probably your most affordable option in flagstaff!) . They have been treating my family's animals for a long time now, but today they cleaned my dogs teeth for the first time. My little dog, Tali, has trauma from the last time she was at the vet (no fault of the other vets, but she was super sick, and so now she gets very anxious anytime we walk into a clinic). Highland house calls was patient with her, and I really felt they treated her as one of their own. But what truly made Highland Housecalls stand out for me was their nonjudgmental attitude. Sometimes, when you go into a walk-in veterinarians office, you can leave feeling very guilty- asking yourself "Why didn't I get her teeth cleaned sooner?" Or "How could I have missed that mole?" and even "Do they think I'm a bad pet parent? Am I a bad pet parent?". But Highland Housecalls had me asking none of those questions. They understood that we were doing our best juggling life and taking care of our pets, and that is important to me. I think if more veterinarians were as kind and nonjudgmental as Highland Housecalls, more people would feel comfortable taking their animals to the vet more often. 10/10 for everything they do!!!

My relationship with Highland House call is twofold, I use them as my personal vet for my cats at…read morehome since they hate going to the vet, and I also frequently meet Dr. Kurmes on site for home euthanasias. I have yet to meet one of his clients is disappointed in his service he's always on time if not early kind courteous professional And is just awesome all around. People really appreciate when a veterinarian can come to their home when their pet has to be put to sleep it's comforting and calm and peaceful. Just two weeks ago my cat was ill and lethargic and I didn't know why he showed up to my place took care of my cat and she actually had an abscess on her leg that I didn't even see with two days of medication she was back to normal I'm so appreciative.

10/10 they saved my dogs life, the staff is absolutely amazing, the explained everything to us so…read morewell so there were no surprises, amazing communication! They were so good with my dog as well! Don't know what we would have done if it wasn't for them!

One is too many stars. We took our dog for stitches…read more We got a proposal for $3600. WHAT??? He needs bloodwork, X-rays, pathology, general anesthesia, radiology, it could have penetrated the chest wall, 4 hour hospital stay and too many other things to mention. We had to pay $219 after they did nothing except look at our dog. All that took an hour and half. This after driving over an hour. Once they gave our dog back to us, we drove 2 hours to Yavapai Animal Emergency in Prescott Valley. They examined him in about 10 minutes. Thoroughly explained what they would do. Give him a shot, clean and staple up cut and send him home. They were done 20 minutes later and we were on our way home. The cost was $680. When I told this awful place in Flagstaff that they should be ashamed of themselves, they told me "we offer the gold standard of care". What a joke. I WAS ALMOST PHYSICALLY ILL. DO NOT TAKE YOUR BELOVED FURRY FRIEND TO THIS PLACE. Two hours of driving to and from this place. $219 for absolutely NOTHING. Just for them to give us our dog back. They should return our money. And by the way, the Dr that came into the room for 1-2 minutes reeked of perfume so bad. If he had been in the room any longer, I would have had to get out my inhaler to breathe. Yuck.

Staff is awesome! Helps even with getting prescripts at…read morewalmart not be a nightmare. Hahah

My cat had a reaction to the vaccine that was given. They are misinformed about side effects and If…read moreyou say anything against them, they will drop you as a client. Don't recommend at all!

Kelly was amazing working with and de-escalating my reactive dog! He is a Bully breed and very…read moreobstinate and she trained him tirelessly so he is a better citizen and our household is calmer and happier. Kelly puts safety first and is accountable, knowledgeable and kind over all else. I would HIGHLY recommend her with your furry loved ones :)

Kelly loves my pets almost as much I do! Kelly has cared for our pets while we travel multiple…read moretimes over the past year. I appreciate knowing that a professional is caring for them, especially if we're out of the country. A few reasons I love having Kelly as a pet sitter: 1. I can tell she genuinely likes our pets and enjoys visiting them. 2. She's a great communicator. She made sure she had all the info on shots, vets, food, etc, etc before our first trip. If there's an issue (like an escaped cat in our case - our fault), we hear from Kelly immediately so we can help resolve the situation. During our last trip, we even got a text of the dogs on a walk! 3. She's super responsible. She won't stop caring for our pets until she knows we're home. So if we get stuck in snowstorm or have a delayed flight, our pets are the last thing we have to worry about. In short, knowing she's caring for our pets gives us a peace of mind while we're gone.