Good: Took my poodle mix for groom here for the first time and the overall experience was fine. Staffs were courteous. Picked him up after 3 hrs. Was charged $68 which is quite standard. They include nails trimming, anal gland expression, bath and cut. Nails were trimmed smoothly which i asked for. Bad: my dog would return home the first day and start to scoot. We noticed redness down his butt but it wasn't as bad since it was the first day. Over the last few days, we noticed he was very bothered and now there are scabs. The redness was deeper too. Called the groomer to tell them to put a note for future reference, and the receptionist was quite defensive and said it is normal with razor burns. She did not apologize right away until later in the call, which i don't appreciate. read more

Dorothy's K9 Grooming - Cut down his butt towards the bottom with scabbing - Pet Groomers Near Me - Flagstaff, Arizona

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My dog was scheduled at 11:30 am. I walked in with her, and there was like 10 other dogs in the groomer. A few getting groomed, most in kennels. Then they told me it would be 3-4 hours. I figured bc she's a big dog it was just a long thorough process. I called 3 hours in and they hadn't even taken her to bathe yet. She'd been laying in a kennel for 3 hours! The grooming was fine but nothing exceptional. I won't be going back there. read more

This business is amazing! They are so easy to work with and are so great with our dogs, who normally are very nervous to get cleaned up, but when we pick our dogs up, they seem less stressed, come back very clean every time, and the staff is so incredibly nice and helpful! read more

Excellent job, with minimal stress to my 2 girls, even tho they are of mature age. I brought them in a mess, and they came back to me looking great! Totally recommend Dorothy's!,, read more

There's real talent here. I've taken Pepper to many places as a full-time RV traveler, and while I provided the same instructions as always, today's result was a step beyond. A beautiful cut that not only met my requirements but also showcased real skill and flair. I feel lucky today--almost enough to wish I weren't traveling full-time so I could bring Pepper back again. Pure artistry. read more

Thank you so much for Dorothy's awesome service today. You saved our bacon and she looks great!

Excellent grooming and eager to please. Do not forget to tip. Determine WHO DID THE GROOMING. TIP 20% + FT for excellent work. 0% for mediocre or poor job. Once you learn Who does Excellent Work on YOUR DOG; REQUEST THEM WHEN YOU MAKE APPTS. Also, if you are BUSY PERSON; Ask for multiple appts. and leave at least 2 phone contacts. Be ON TIME & NEVER NO SHOW. read more

We have had such a wonderful experience at Dorothy's! We scheduled our Australian Shepherd to be groomed and were able to be seen the very next day after we called. (I was told we got lucky, but I still appreciated the quick scheduling!) He had some matted spots in his undercoat and needed to be deshed as well as just a skirt trim and cleaned up well. They kept him there for 3.5 hours total and did a BEAUTIFUL job. I wasn't expecting to pay so little for the service either- we were charged $70 and have previously paid much more for him to be groomed. His undercoat was preserved well, too. I would recommend Dorothy's for sure! read more

Dorothy's K9 Grooming - So soft and silky smooth and clean! - Pet Groomers Near Me - Flagstaff, Arizona

They take walk ins for nail trimming & it's affordable & fast! The last time i went it with my small dog it was $15. They used a grinder which got the nails shorter than clipping & Newton didn't flinch or pull away! He has never tolerated nail maintenance well & there he was acting like he didn't care. read more

Ive brought my dog here multiple times, he can be a handful to groom and does not let me brush him at home, Juleen does fantastic job every time he visits. I appreciate their hard work to make him more comfortable! Very flexible schedule and friendly staff. read more

Very happy with Jasmines grooming experience. Everyone at Dorothy's is so friendly and good with the pups. Jasmine says she feels so much better after her 3 hours at Dorothy's spa she can't wait to return. read more

If I could select zero stars I would. Rose "trimmed" my chihuahuas nails and it was such a hack job I had to trim them again myself as soon as I got home. Not only was it a horrible nail trimming, the worst part was that she was bending my poor dog's legs where they should not have been and hurting her. I even yelled to stop and she just kept doing what she was doing. I am absolutely horrified. read more

This groomer is the worst in listening to the customer. I was very specific in how I wanted my dog groomed. They literally scalped her down to her pink scalp. What is wrong with you people. I now find out they did the same thing to my neighbors dogs. If you don't know how to cut a dogs hair other then scalping them you should go out of business. My dog had a beautiful wavy coat that I asked for a slight haircut....STAY AWAY FROM DOROTHY'S FOR YOUR OWN DOGS GOOD. By the way it was the owner who did the grooming. How they got Best of Flagstaff is beyond me....must be employees voting You don't deserve 1 star 0 read more

Looking for another groomer... Today I took CoCo and Oliver to Dorothy's canine groomers on fourth Street. And when I was paying the groomer came up to me and was like are you the owner of the blonde Cocker and I replied yes. she said she had a couple gnats on the bottom side of her ears and when I was brushing them it got pulled out and nicked her a little bit. I thought that was interesting because my entire life, I've had cocker spaniels and I've never had that happen but there was a lot going with other dogs and what not. so I paid and left. when I got into my truck and went to pet Coco, I saw with the groomer was saying a "tiny neck" from BRUSHING her hair was... when in fact it actually looks like she took a chunk out of her ear with clippers or scissors........ The groomer straight up lied to my face and try to cover it up..... very unprofessional... read more

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We are from NJ and are on the road in our motorhome. My dogs were in desperate need of a trim, nails cut etc. We were able to get in here and I could not have been happier. Not only was the staff super nice but their prices are fabulous as well and my babies look and feel wonderful. Thanks for taking very good care of my little men!! read more

Such a nice team of folks here and working so hard and so fast! Juleen (apologies if I spelled that wrong!) took us right in for a MUCH needed nail trimming while we just happened to be in town on a day trip from PHX. What I loved about how she did it was she filed them with Sky right there with us (near us) - so our sweet nervous girl was farrr less nervous. So nice! And done in minutes! read more

Dorothy's K9 Grooming - Yay! Happy girl & nail trimming complete! Thanks Juleen ;) - Pet Groomers Near Me - Flagstaff, Arizona

This place was great we were so good to my dog and so helpful he did a great nail trim I would recommend it to anyone. Great staff and very inviting ambience. The opposite of Petco it's human. read more

Love them!!! Been going to them for years!!! They are amazing and keep my four dogs beautiful!!!

Seriously the worst customer service I have received in years. Made an appointment which was 2 weeks out and bought my pet in for a 9 AM grooming. When I arrived was told that the groomer did not feel like coming to work yet and would be there later. After waiting 15 minutes still no groomer and still the same response that the groomer did not feel like coming to work. I had to leave for work and the person there said they would call me. Of course no call ever came and I wasted over an hour of my time and still no grooming. Not sure how they stay open with this attitude, take your business elsewhere. read more

Dorothy's gave my dog the perfect haircut and for half the price we're charged in Scottsdale! The facility isn't fancy, but the people were nice and did such a good job that we're still talking about it days later. read more

I just took my pup Ziggy here today and they did such a great job. His haircut turned out so nice. He looks so clean and his hair is so soft. If you are looking to go here but are worried since it is a new groomer, just do it! The groomers here are 10 times better than any Petsmart or Petco you would take them too. Plus, you can tell they care for the dogs and give them love. I will never go anywhere else! read more

Dorothy's K9 Grooming - Ziggy all fresh and clean :) - Pet Groomers Near Me - Flagstaff, Arizona

I have been a customer since moving here in 2021. They always do a beautiful job grooming the Royal family (we get a Schnauzer cut) and the boys always look happy when we leave. We would recommend Dorothy's to all our friends. The price is very reasonable for the quality of work. We are very lucky to have found them! read more

Dorothy's is the best I have a wooly husky "long hair" let me tell you when he goes in he is usually brown and his hair is so tangled. After he leaves he is white again and stunning ! Mrs Juleen is the best of the best ! read more

Took my dog in, asked for a puppy cut to 1 inch length, do not touch/cut the tail. I was assured by the woman at the front desk that she would make sure they did not touch the tail. Went to pick up the dog. Did not get the puppy cut. Hair on back 2.5 - 3 inches long, face 3-4 inches long and they cut the tail hair. Two other groomers tried to fix it but it was a quick uneven cut. This was my second and last time going to them. They do not appear to know standard groom cuts. Puppy cut is the same length all over. Like a layered cut to us. What a waste of money. read more

Love, love,love that I don't need an appointment for nail trims- even when I drop in with my 4 rescues. They always seem to happy to see us, and they're quick and efficient. read more

Dorothy's has been my groomer of record since 2008. It's small and doesn't look like much, but it is the BEST in town. It's the ONLY groomer in town for my Service Dog. My Toy Poodle Joey is now 15 1/2 years young and has special needs. His groomer Cherie and bather Cameron treat him with the respect and gentle care he requires and earned. In fact, I personally worked with Cameron to make bathing a joy for my dog. Joey is *excited* to get groomed. Also, everything at Dorothy's is done out in the open. Helicopter Dog Mom? No problem. They're happy for you sit and wait. Couldn't be happier! read more

It was my first time here and I absolutely loved how they cut my dog! It is one of the best haircuts he has ever had! The staff is also very professional and welcoming! I would reccomnd this groomer! read more

Amazing friendly and professional grooming service! I was hesitant taking my dog to a new groomer but they did not disappoint!

They took great care of my dog. It was her first time at a groomers and they treated her very good. Clipped her nails and made her look great. Will be using them again. read more

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The groomer who helped me with my dog was so patient and understanding. My dog has never been to an environment like that before and was pretty freaked out. First we had a hard time getting her on the table but they helped and were very patient with her (and me!) as I probably got in the way and didn't know how to help. Then when she was doing the anal glands and her nails my dog was really scared by the noise of the nail file and showed her teeth a bit but the groomer never got upset with either of us and handled it with such grace and quickly so that we could get my girl off the table. Also the price was beyond fair for how good they are and also how clean the store is. I'll definitely be back for a full grooming in the future and really appreciate all of the patience they showed both of us Thank you for taking care of my girl and helping ease my anxiety about her first experience at a groomers. I didn't catch her name but I was in today (12/9/20) at about 12:45-1PM and our groomer had dark hair. She was amazing and my dog feels a ton better. read more

Last year, I brought my poodles here and they got the best haircuts they had ever had. For the whole year, I bragged to everyone that would listen about the excellent service and grooms my babies received and could not wait to come back this year. Wow was I disappointed. The receptionist was kind as ever and gave me a wonderful sympathy card for the pup I had lost. However, the groom was one of the worst my dog has ever gotten. The cut looks rushed with several long pieces left throughout his body, the ears were not cleaned, the webbed feet (which I know can be a pain) were not trimmed. It's hardly been a month and I am now searching to have him re groomed to clean up this cut. Suffice to say, I've now gotten the best and the worst at the very same place. read more

Good customer service. Enjoyed the groomer here, she's very sweet.

As a brand new pet owner who hasn't had animals before, I figured I'd bring my cat, Toto, in for a summer trim. I chose Dorothy's because it's a small business and I figured they would have better knowledge and practice than a big pet supply store, plus the other Yelp reviews were fine enough. Everyone was kind, but it wasn't until I had gotten there that they told me they only do lion cuts, which I later learned is apparently a controversial style and I now see why. It was like pulling teeth trying to ask for small changes to make the style look less awful and I was made to feel like I was crazy for not wanting my pet to look downright homely. Toto is a shorthair with zero matting and is very still when being handled by strangers, and as I'm standing there watching, the groomer still somehow managed to "nick" him on his knee, which she tried to remedy with superglue. Once we got home, I could see it was definitely more of a laceration as the glue didn't hold (obviously, since it's over a joint and fairly deep), so I had to make an emergency appointment with the pet hospital. I had to stay up until one in the morning and fork over nearly $400 in fees for the exam, suture, anesthesia, and medications. When I called the next morning asking for reimbursement for the haircut and help to pay the bill, I was essentially told that it was my own fault for trying to be a good pet parent and that serious cuts are not uncommon there. I was reimbursed for less than half of the bill and I'm still waiting for the haircut refund, even though I had never signed anything saying that I forfeited liability for any accidents that might occur. I expect that any small business worth their salt would at least have some basic "cover our assets" paperwork, especially if you're going to falsely claim that you're not liable. So if you're looking to have your healthy pet mangled and put in a cone with a two-week medication routine, be told "you should've known better," and pay over $50 for a shoddy shave on only half their body, Dorothy's is the perfect place! Otherwise, take them to PetSmart or buy a set of clippers and do it yourself at home; the outcome will likely look much better anyway. read more

Dorothy's K9 Grooming - The cut before surgery after we had gotten home - Pet Groomers Near Me - Flagstaff, Arizona

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The first time we took our Mini Goldendoodle to Dorothy's, we were very satisfied with our experience. She seemed at ease, the groomer was friendly, & we were impressed with her new cut. The second time around was a completely different experience and we ended up finding another groomer. When I walked in to pick up our pup, no one greeted me even though there were multiple women who looked at me as they were grooming other dogs. I had to speak up before I was helped. Our pup's body looked great, but it looked like someone inexperienced had cut her facial hair & ears. When we arrived home, I had to trim a few uneven hair hanging from her ears and I noticed her ears were different lengths. Our current groomer is still in the process of making both of her ears even with time. We couldn't believe the service we paid for. Multiple family members and friends commented on how uneven her ears looked without us even saying anything. Very disappointed- I would not recommend this grooming establishment. read more

Had 2 cats shaved here in the last year! She runs a great business. People on yelp are birches and don't understand small bidness and should go to petsmart petco for the corporate care they have grown accustomed to. read more

Dorothy's K9 Grooming - Beautiful Lupin - Pet Groomers Near Me - Flagstaff, Arizona

My dog tends to be aggressive towards other dogs and nervous towards other people but the staff made me feel so comfortable leaving Moose with them. He came back to me smiling and happy with lots of treat rewards from the groomers for good behavior. This was a great experience for a nervous dog-mom and puppy in need of a good bath and nail clip. Also, a great price! read more

Super groomers with friendly staff. My dogs always smell wonderful and fur stays so soft and clean for weeks after a visit. Great value!

My dog came home with several cuts on her female parts and I was just not pleased with the all around service or cut. The ladies are nice as well as the groomer but there were so many dogs coming in and out of that place that I feel the groomer was rushed and that's what caused the cuts on her. This place has good yelp review and I was surprised to see my dog in this shape. This has now turned into a vet visit. read more

Dorothy's is amazing!!! They really care about dog and people, I have been bringing my elderly Princess Kai for 2 years and they are always so accommodating with her, even come out to the car to cut her nails. Thank you! read more

Thank you for being so nice to me and taking care of my Samson's toenails. He definitely needed it after this covid disease. You all were very kind and got me in right away. I will always come back here. You have been the best in town so far. read more