Our dog died here July 5th, 2025. I can't give a rating on…read morehow they treated our dog because he didn't live through the weekend that we left him in their care, but I will write a review on how they handled the situation after. We got a call Saturday July 5th, 2025, around 9am that our dog had died an HOUR earlier. We rushed over to the facility and David Torres, who I assume is the owner or lead trainer, told us that our Frenchie had breathing complications and died. Not in the heat but in the air-conditioned area that they kept the dogs in. It made no sense to me because our dog would sleep with us every night in an AC controlled room. I asked to see the security footage because I wanted to rule out negligence on their part. David told me he would get the footage and asked if I could return later. I told him I wouldn't leave until I saw it with my own eyes. After a few hours David came back and said he needed to wait for their IT tech to return to retrieve any footage. My wife and I were furious and didn't know what to do since we were staying in town for the holiday weekend. David then offered to have our dog cremated locally but we refused. He also insisted and provided a WRITTEN PROMISE to provide us with ANY puppy we wanted. At the moment we didn't want to hear anything about another dog. We went to the store to buy a cooler and placed our Frenchie inside and started a 5-hour drive back home in silence. We were able to get him cremated locally by our home and David said he would take care of the bill. We paid out of pocket and sent David the receipt. David then promised he would mail out a check, but after almost 3 weeks nothing came. We had to reach out again, and a check finally arrived a few days later. After a few weeks of back and forth, David sent a message that EVERY camera that covered the area where our dog was staying had malfunctioned and had no footage of the incident AT ALL. It became extremely difficult to believe that no negligence had occurred after this... Back in December 2025 my wife and I were still feeling the emptiness in our home. We had gotten our Frenchie shortly after getting married. Since we have no children, our dog filled that void at times. I spoke to my wife about getting another dog and I remembered the written promise David made. I reached out to David and let him know what my wife and I wanted to get a puppy to be a family of three once again. He confirmed he received our request and we let him know we wanted an Australian Shepherd. Weeks went by and there were never any solid leads. He offered us an Australian Cattle Dog but I didn't want to accept that only because it was convenient. If we were going to get another dog, we wanted to be able to choose him, not have it forced on us. This is where things became very frustrating. For almost 5 weeks there was no response from David. Not only until I cc'd the support email did I get a response from David a few days later. He casually brought up that he had been in Texas for a month. I understand that for a business owner, something that happened months ago may not be a priority, but for my wife and I, it's something we get reminded of every day when we see our dog's toys in the laundry room. David then confirmed that they would most likely not be able to find us a dog and offered us $500 as an alternative. My wife and I were so tired of dragging this on that we agreed to the $500 so we could save up and get our own dog. David asked for my home address, which he would have had from the cremation check, and confirmed he would mail out a check via FedEx or UPS. Here we are 2 WEEKS LATER still with NO UPDATE from David or the support email. If you have a good relationship with this facility great. But if you're in town and looking for a place to entrust your pets consider another facility. The way David handled this situation was beyond unprofessional. I was hesitant to write this review because I wanted to give David the benefit of the doubt, but I guess it doesn't really matter to him. If anyone from the team responds to this review before the list of unanswered emailed it would just further my point of unprofessionalism.

Your response on Google proves my point--no accountability, just deflection…read more Let's be clear: your reply doesn't address any of the actual issues I raised. You still haven't pointed to a single written policy stating that a dog with fleas will be banned. You talk in circles about vaccines and "standards," yet completely ignore the fact that you have no clear intake protocol for checking dogs for fleas before boarding. My dog had no visible fleas, no itching, and had been vet-treated with a 30-day preventative just a week prior. I have documentation. But instead of doing your due diligence or even communicating like professionals, you chose to blame the customer and permanently ban my dog, a dog who had been coming to your facility for five years. That's not customer service. That's unprofessional damage control. And speaking of your response--if you can't use basic grammar or properly articulate your own policies, that says a lot about how you operate. Words were misused, statements were contradictory, and large parts of your message made no sense in the context of the issue. If you can't communicate clearly, how are customers supposed to trust your judgment or processes? Running a business requires more than just capacity--it requires competence. Your vague mention of "additional reasons" with no details is just a way to dodge responsibility. You claim to be the "largest facility in the Tri-State," yet failed to properly screen or manage a situation involving one dog. Being big doesn't mean being better--especially when it comes at the expense of accountability and transparency. You also mention the BBB, but the fact remains: you're not accredited. Not having complaints isn't a sign of quality--it just means people are turning to platforms like this because you don't handle concerns professionally. Your refusal to accept responsibility, your condescending tone, and your complete lack of a flea policy all speak volumes. You mishandled this situation from beginning to end. Other pet owners deserve to know exactly how you operate.

The best place ever my dog always looks great. We love her.she is so nice and Lucy love herread more

Easy to get appt and they seemed to care and take care of my little dog. Reasonable prices.read more

Great service. Personal attention to my Beloved fur babies.read more

From the owner: Hello, my name is Ashley and I am the owner of Ashley’s Acre Ranch Pet Sitting Services. Pets…read more(animals of all kind) have always been my passion and I have made it my life's work to care for them. I spent 10+ years as a Veterinary Technician where I was trained in basic husbandry as well as advanced critical care. Now, I would like to care for your pet as a member of my family.

Dr, Dean is so gentle with my 15 year old puppy. Staff is so…read morecaring whether its a shot or just a nail clip. My dogs are not scared or nervous at all when they have an appointment.

7 Apr 26. On a follow up appointment for Remus. Dr. Dean is…read moreabsolutely fantastic always caring for the animals, however upon check out my wife asked for a refill to be sent to Chewy (which they have been doing for the past year) instead they refilled the medication at $97.66 whereas we pay Chewy $59.99. I called back to ask about them taking the sealed box back. Instead they tried twisting my wife's conversation and refused to take back the medication. Asked tp have Dr.Dean call me,Instead they hung up on me. My recommendation: 1. Teach the staff how to be respectful 2. Teach them difference between hearing and listening WHY WOULD WE WANT TO PAY A $30.00 DIFFERENCE Maybe the money is more important than good business. JIM M

Doesn't read your application information required by yelp. Wants you to call her for information…read more Help Just so you all know, she charges $38 an hour and her visits are less than an hour. She does not accept large dogs and she goes to your house only. Pretty lousy misleading ad. I'm sure her friends posted the reviews.

We've used Lynda for a few years now she takes really good care of her two little kitties. She…read morespends time with them. She plays with them. She is very reliable. We've had to call her at the last minute and she's always been available for us. We love how she takes care of our kitties.

They are amazing. Taking a difficult situation for us being out of towners and totally taking care…read moreof us. They didn't gouge us like Novak's offices or WAHS tried to! We needed to put our fur baby down because she was suffering and they fitted us in at the last minute and they were so caring! Novak wanted to charge us $795 just to look at our animal and that didn't include the fees to put her down! Talk about trying to take advantage of a sad situation! Then WAHS charges insanely amounts and if you want to sit in with your pet during the process to comfort them they charge another $100! Advance is great and I totally recommend them!

This was my 1st time visiting this place I had come in for my cat ( Oreo), but he ended up very…read moresick unexpectedly. The whole staff and team were absolutely amazing. I did not get the doctor's name I am so sorry it was such a miserable day as we did lose " Oreo" due to a sickness. They did everything they could. They were there every step of the way spoke to me about every process that was happening and going to happen. I couldn't ask for a better experience. I highly recommend this place to everyone. They care and will help you out anyway they can.

I am incredibly disappointed with what happened with my dog today. I am grateful that you guys…read moretook her in for a gland expression, but when there was no issue there, the groomer immediately started trimming my dogs nails without asking! That was my first problem. Second problem is, the word trim could be replaced with HACKING. Indiscriminately using clippers on her black nails, which is already dangerous because it's hard to tell where the quick is, and lo and behold she cut at least one too short. Immediately there was blood, which she tried to say was HERS!! She wouldn't have told me if I hadn't seen it myself! Third and final strike. I said we do them at home, we use grinders, and was being ignored while listening to commentary that they were practically grown into her feet (give me a break). I just wanted to get my dog back so I tried not to throw a fit and that was my subtle way of trying to say "we do them, you dont need to". I am horrified by the fact that if I hadn't seen the blood that she tried to hide, she wouldn't have told me. I am just shocked by the lack of respect, care, and transparency - I know mistakes happen, but this could have been avoided. If she'd had the respect to ask about performing additional services on my dog before just deciding to do them (would have said no), been mindful of taking small snips once she took it upon herself to just do things I hadn't asked for (or switched to a grinder - standard practice for dogs with black nails), and after making this unfortunate mistake she should have told me what she did instead of trying to lie about it!! Even just from a veterinary care standpoint, I NEED TO KNOW! What foot, what nail(s)!? We all should hope that this was just a little knick and my little senior lady doesn't go lame or you will be hearing from me again.

My dog spent the weekend boarding there and came home extremely thirsty, as if he had not been…read moregiven enough water he drank one and a half large bowls right away. He also didn't seem like himself and was clearly off. It makes me concerned that the animals may be left alone for most of the day on weekends. We chose boarding so our dog wouldn't be alone, but his condition when he returned was upsetting. He even growled at us, which is completely out of character for him. In addition, he had sores that lead us to believe he may have been attacked by other dogs. It's very distressing to think that our well-cared-for, trained, and loved dog may not have been treated with the same level of care. To the owner, If animals are not being cared for properly, this is not the right line of work for you. The environment is also extremely loud, making it difficult to communicate with staff you can barely even say your pet's name and be heard. To other pet owners it would be best you find another place to take your pet.

This place is building with love in and out for our babies…read more Ioana , the owner is magic. Overprotective with each baby pet, very professional and friendly with us as customers, Prices are even small for what she offers. Outside area, inside play area, separate rooms for special requirements of each pet, video cameras 24 hours update about your babies. Truly recommend this place. Is a peace of heaven for babies that has to be stay far for a period of time from their parents. Has all the trust and confidence on it. Thank you for existing Luxe Pet Hotel.

My 3 year old dog loved his stay here. We had to leave him for a couple days. He's reactive so we…read moreasked that he be kept separate. It was nice because they were attentive and my dog still got Lots of play time and attention from the care takers. They also sent pictures which I really appreciated. This is definitely my go to next time I need to board my boy. Thank you!

Heartbreaking Negligence - Avoid This Clinic…read more Rating: 1/10 (If I could give zero stars, I would) I am writing this review with a heavy heart to warn other pet owners. I took my dog here because I was convinced she was pregnant. Despite her weight gain and clear physical changes, the veterinarian dismissed my concerns, claiming it was just her body changing after her first heat cycle or perhaps a "phantom pregnancy." I explicitly pushed for an ultrasound to be sure, they took her back and I had to wait. She brought her back and said no there's no puppies because even by this time she should see sacks and didn't see anything the ultrasound was clear. A few weeks later, while I was out of town, my dog went into labor. My son called me in a panic because a puppy was partially stuck. After a desperate Sunday search for an open emergency vet, my girl ultimately did not survive. She was only carrying two puppies, but the complications were fatal. When I spoke to the office on Monday, the vet admitted, "It looks like she was pregnant after all." She tried to claim I brought her in too early, but based on the dates, she would have been five weeks along at the time of the initial exam well within the window to be diagnosed. The most insulting part was the lack of compassion. When I told the vet my dog had passed away, she said she was sorry and the line immediately disconnected/went silent. I called back twice and left a voicemail to give the office a chance thinking the call had dropped, but I never received a return call. If you love your pets and want a vet who listens to your concerns and stands by their work, do not go here. Their negligence and dismissive attitude cost me my dog's life.

There are no words that show my deep gratitude for the Stockton Animal Hospital. While visiting my…read moredad in Kingman my 16 year old Shihtzu developed hypoxia and was fadding fast. My dad called the number on the website before they actually opened left a message and within minutes the vet called him back. They were able to get in him right away to ease his pain. They were kind and gracious. I can't thank them enough helping my baby cross over rainbow bridge.

I highly recommend Paw-Fect Watchers! Cheryl took care of our 3 dogs for 3 days. She is…read moretrustworthy, reliable, affordable, and treat our dogs like her own!!! Thank you!!

From the owner: Hello, Cheryl here from Paw-fect watchers. Some things have…read morechanged momentarily. As of now, until further notice, I am available for -Animal Check-ins, 3-4 per day maximum -Animal pick up/drop offs for groomers, park time, vet appointments, -Shopping, do you and your pet need supplies, and food? Call me and I'll make the run for you! Dog walking (as it gets hot, walking is recommended early morning or late evening. -Small single pet boarding. (For this option, I do have 2 children who love animals, so if your pet doesn't like children please notify) Call for pricing as things have changed. 623 336 4414 -personal +17757221979 -business Open 24 hours, If I don't answer leave a message or text with name and what service you need.