Ugh, I hate, hate to leave bad reviews, and I leave them so very sparingly because I know the…read moremajority of them can be over zealous and unwarranted. With that being said...
Last night a group of friends and I came here to celebrate a birthday. Nothing big or fancy, just wanted a good time with good people, with plenty of food and drinks.
- The Taps System -
Upon using the tap systems, between my husband and I more than 4 taps we're emptied, but we were still charged 2oz - 4oz pours... even if nothing but foam came out. There was even one instance where my husband was charged for a 4oz pour before he even touched the handle.
- The Food -
My husband and I only ordered the chip duo (comes with queso and salsa). You can tell the salsa IS made fresh in house, but it was extremely sweet, almost like a ketchup sweet but not the same consistency. It really needed some extra seasoning blends in it. The queso was good. I enjoyed that, but nothing too special about it, but good. A friend of ours ordered a burger, and after waiting 20 minutes for it, he was told he never placed the order for it. He pulled his phone out, showed where his payment had gone through and order was submitted, and then come to find out, the kitchen so.ehow didn't receive the order or his ticket got lost in the process along the way... so he never got food. Frustrating.
Another person at our table ordered a special made drink from the bar, and after waiting 20 minutes for it had to ask about it and what happened. Then a couple minutes later two came to the table, she let them know she only ordered one, so they took the second one they goofed on making.
- Service -
I forget her name. She said multiple times she was new and had only just started. Bright, bubbly, energetic, and full of charisma. She is the reason this isn't a 1 star TBH. She was an absolute delight and wonderful to have serving and assisting us. I wish I remember her name, but she had wavy/curly hair and a sunny little finesse to her we all enjoyed. She was your saving grace last night for all of us.
I hate to say, but after the multiple mishaps, we probably won't return. The atmosphere and space are great and beautiful, but the many failures in different aspects really made it feel like it wasn't a one off thing. When we reviewed our receipt at home, we noticed that a lot of the overcharges from the empty taps were not removed, and in this economy, that really sucks.