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K Kiechel

5.0 (1 review)

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13 years ago

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Away

Away

3.3(16 reviews)
1.5 mi•Williamsburg - North Side
Established in 2016
Walk-ins welcome

Going on a trip to DR soon, like in 2 weeks soon and my partner and I needed to buy medium sized…read morecheck in luggage. We shared a single medium sized luggage for a week long trip to Cancun, and ended up buying a small luggage because we couldn't fit everything in the singular luggage we brought. So to avoid this, we decided to invest in our first luggage pieces and Away brand was a top contender due to their lifetime warranty. There are some very poor reviews in particular to this store location in Williamsburg so I was hesitant to stop by but I really needed to see the luggage size in person before dropping 1k on 2 medium suitcases. Williamsburg parking is atrocious so finding parking is extremely variable at best. We arrived about 30 minutes before they closed and were graced by the parking gods and found a street parking spot a few stores down the block from the Away store. We walked in and were greeted by staff and left to inspect the stores suitcases in peace which I appreciated. I hate when sales associates breathe down your neck. It makes me not want to buy anything. But the lovely lady that was working on 9/2/23 at 6:30 pm (I forgot her name sorry) was super chill and laid back and gave customers space. We decided on the medium size flex luggage, the suitcases that offered expansion versus the classic. The boyfriend and I are over packers, thanks anxiety. We like to have wiggle room in our luggage. I also bought one of their toiletry bags. A bit pricy for a toiletry bag, but this one felt so nice and sturdy. Felt like good quality. Like you can wipe it down many times and it'll last you a long time. These cheaper toiletry bags (I've purchased many) are made of really thin materials and after awhile they become difficult to clean so you need up buying new ones of the same cheaper variety. Overall, the store was bright, clean, and everything was on display and you can touch and test out the luggage's and accessory pieces as you wished. When we made a decision we called the sales associate over and told her which pieces we wanted in what color and she went to grab them and came out with the boxes. All in all, it was a great shopping experience. Not necessarily for my wallet though! The customer service at this store was great, and I had no issues. My receipt was both printed and emailed to me for proof of purchase with future warranty claims and I appreciated having a physical and digital copy to save. If you need luggage for an upcoming trip or want to window shop at luggage you're considering to invest it, I'd recommend stopping by this store.

I had a trip coming up and read online that Away had the best travel compression socks. I had a few…read moredays till my trip so it was nice to know that there was an Away store in Williamsburg. This was purchased in November of 2023. The store is very nice and so is the staff. I purchased the Away Compression socks and off I went. They were comfortable and worked well.. for a month. Then they developed a hole in the toe area-in both socks. I contacted Away via their website and they said that shouldn't happen so they sent a prepaid label and I was sent a new pair. A month later the new pair received another hole. I asked them if they had a stronger one? They said no they only had one type and said, " it is not normal to get a hole so soon." So they sent another pair and the 2nd one was returned. And then of course...the 3rd one got a hole again in the toe area. I looked on the site and couldn't find the socks on there so I contacted customer service and was told that they were low on stock but should have them in soon. I just checked last week and couldn't find them. Well they never came back in as the item has been discontinued. I emailed customer service and inquired about them- they said, "We don't currently offer compression socks in-store or online, but if that changes we will certainly let you know!" Now I have a hole in the 3rd pair of socks worn maybe a total of 10 times and they weren't cheap at $35 per pair. Well I don't think that this brand stands behind their products otherwise I would have gotten some sort of credit but nothing. These socks will be going in the trash where they belong. Away.. this is an appropriate name for where I will be when I need to purchase travel products in the future from this company. As an aside.. I purchased a 3 pack of Conrad compression socks via Amazon and they have been working great. I have washed and rewashed them multiple times and they are still going strong. No holes, tears, or rips.

Photos
Away - Introducing our new line of flexible, durable suitcases designed with all the must-have features we're known for (and then some).

Introducing our new line of flexible, durable suitcases designed with all the must-have features we're known for (and then some).

Away - Introducing our new line of flexible, durable suitcases designed with all the must-have features we're known for (and then some).

Introducing our new line of flexible, durable suitcases designed with all the must-have features we're known for (and then some).

Away - Introducing our new line of flexible, durable suitcases designed with all the must-have features we're known for (and then some).

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Introducing our new line of flexible, durable suitcases designed with all the must-have features we're known for (and then some).

K Kiechel - luggage - Updated May 2026

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