Amazing customer service. Kind, polite and honest. Every major brand available. I will…read moredefinitely come back for my next purchase!

Good selection of backpacks and suitcases. Very friendly and helpful employees. I will come back in…read morethe future.

I was in and out within 10 minutes. My Gregory hardcase had the zipper pullers slashed, and even…read morewith Gregory replacement pullers in hand, I was having a really hard time finding someone who could swap out the broken ones for them that didn't require an expensive shipping cost. A to Z Luggage fixed the problem before I finished paying! Quality, quick and reasonably priced!

These guys know what they are doing. I LOVE my 15-year-old Delsey bag. Which is no longer made…read more (why do companies always discontinue the products I love?) A to Z repaired it twice and it's still going strong. And they don't overcharge.

Terrible. They had listed special hours of 11am to 1pm on Thursday for some reason. I needed to buy…read morea adapter and packing cubes for my trip later that evening. I got to the store at 12:36pm and they were closed. I expect stores to honor their opening and closing hours. I wasted time and money.

This place was a lifesaver. I went the day before my flight, when I still hadn't been able to…read moreacquire an adapter for Nepal (universal adapters don't work). I called ahead and the employee (owner?) said they had an adapter for Nepal. I made it to the store thirty minutes to close and not only got the adapter I needed, but also a microfiber towel I had been looking for! They have almost all travel needs you can think of (money belts, toiletry bottles and cases, luggage and bags, water bottles, etc). After my purchase, the employee offered us a cold water for the hot day. Refreshing! Overall, a successful and delightful experience at The Travel Store.

This is an amazing old school business that still cares about serving customers and having a walk…read morein experience. Happen to meet the owner and he was very nice and welcoming. Prime nyc location too. Worth a visit if in the area and looking for luggage or a bag.

I had a complicated repair job…read more My $6,000 John Suttner concertina case was broken because the lesser quality hinges had entirely snapped off, and were barely useable. In fact, my concertina fell out of it's case, on a snowy day, and onto the pavement. By the grace of God, the instrument was not seriously harmed beyond a nasty scratch. I was sure that Altman's was going to use plastic or something etc. I spoke to them concerning my trepidation. They said that I would be very happy with the result once complete. Considering that I paid less than I expected, I was very pleased with their work. They had to remove the lining and put it back etc. They ordered the best quality well-made hinges with stops that allow you to leave the top of the case open, now and then, without the hinges simply snapping over time. Note: It is still better to lean the top of the case against a surface etc, Prior to this the case had to be leaned against surface area all the time or the hinges would snap over time pretty quicky.

Fam...,This An Establishment You Wish You Had More Reason To Shop At. It's A Luggage / Bags /…read moreWallets And Lil Knick-Knacks, But It Just Has This Feel To it. Open Every Day, Older Knowledgeable Salesman - Not Some Kid Just Pointing Out Something To You While He's On His Cellphone, No.., You Get Honesty And Knowledge. Sure.., They Want To Make Sales But They Bullshitt You Not. I Endorse This Store Their Expertise In Assisting You With Your Luggage/Bags/Wallets And Lil Knick-Knacks Needs. Support Them

This small local shop was a pleasant surprise. They have many luggage brands available, from…read moreexpensive to inexpensive, and the prices were quite fair. The shop keeper was very friendly and helpful, answering all of our questions and helping us to work the luggage locks. When we asked about a carry on piece he ordered it for us and again was very nice to deal with .

Great customer service! I discovered they were selling a hard-to-find bag I needed in a pinch. I…read morecalled their shop and they worked with me to ship the bag cross-country. All this was done in less than 15 minutes.

Friendly and knowledgeable staff. Good selection of travel ready items. Would definitely recommend.read more

Going on a trip to DR soon, like in 2 weeks soon and my partner and I needed to buy medium sized…read morecheck in luggage. We shared a single medium sized luggage for a week long trip to Cancun, and ended up buying a small luggage because we couldn't fit everything in the singular luggage we brought. So to avoid this, we decided to invest in our first luggage pieces and Away brand was a top contender due to their lifetime warranty. There are some very poor reviews in particular to this store location in Williamsburg so I was hesitant to stop by but I really needed to see the luggage size in person before dropping 1k on 2 medium suitcases. Williamsburg parking is atrocious so finding parking is extremely variable at best. We arrived about 30 minutes before they closed and were graced by the parking gods and found a street parking spot a few stores down the block from the Away store. We walked in and were greeted by staff and left to inspect the stores suitcases in peace which I appreciated. I hate when sales associates breathe down your neck. It makes me not want to buy anything. But the lovely lady that was working on 9/2/23 at 6:30 pm (I forgot her name sorry) was super chill and laid back and gave customers space. We decided on the medium size flex luggage, the suitcases that offered expansion versus the classic. The boyfriend and I are over packers, thanks anxiety. We like to have wiggle room in our luggage. I also bought one of their toiletry bags. A bit pricy for a toiletry bag, but this one felt so nice and sturdy. Felt like good quality. Like you can wipe it down many times and it'll last you a long time. These cheaper toiletry bags (I've purchased many) are made of really thin materials and after awhile they become difficult to clean so you need up buying new ones of the same cheaper variety. Overall, the store was bright, clean, and everything was on display and you can touch and test out the luggage's and accessory pieces as you wished. When we made a decision we called the sales associate over and told her which pieces we wanted in what color and she went to grab them and came out with the boxes. All in all, it was a great shopping experience. Not necessarily for my wallet though! The customer service at this store was great, and I had no issues. My receipt was both printed and emailed to me for proof of purchase with future warranty claims and I appreciated having a physical and digital copy to save. If you need luggage for an upcoming trip or want to window shop at luggage you're considering to invest it, I'd recommend stopping by this store.

I had a trip coming up and read online that Away had the best travel compression socks. I had a few…read moredays till my trip so it was nice to know that there was an Away store in Williamsburg. This was purchased in November of 2023. The store is very nice and so is the staff. I purchased the Away Compression socks and off I went. They were comfortable and worked well.. for a month. Then they developed a hole in the toe area-in both socks. I contacted Away via their website and they said that shouldn't happen so they sent a prepaid label and I was sent a new pair. A month later the new pair received another hole. I asked them if they had a stronger one? They said no they only had one type and said, " it is not normal to get a hole so soon." So they sent another pair and the 2nd one was returned. And then of course...the 3rd one got a hole again in the toe area. I looked on the site and couldn't find the socks on there so I contacted customer service and was told that they were low on stock but should have them in soon. I just checked last week and couldn't find them. Well they never came back in as the item has been discontinued. I emailed customer service and inquired about them- they said, "We don't currently offer compression socks in-store or online, but if that changes we will certainly let you know!" Now I have a hole in the 3rd pair of socks worn maybe a total of 10 times and they weren't cheap at $35 per pair. Well I don't think that this brand stands behind their products otherwise I would have gotten some sort of credit but nothing. These socks will be going in the trash where they belong. Away.. this is an appropriate name for where I will be when I need to purchase travel products in the future from this company. As an aside.. I purchased a 3 pack of Conrad compression socks via Amazon and they have been working great. I have washed and rewashed them multiple times and they are still going strong. No holes, tears, or rips.

I've bought many purses and luggage pieces here. It's also a good place to get trinkets and gifts…read morefor friends. $5 berets & $10 scarves - I. love. it. The husband and wife who own this place are *so* so so nice as well. Which is a plus!

Modern decorated store for trendy bags and pouches. The store is spacious and well lit; easy to…read morelook for what interests you. Loads of bags and other merchandise are displayed all over the walls and floor. You don't realize that you needed another bag until you've come here, Sales personnel were helpful in answering questions. Definitely a place to shop whenever you're in the area.

A lovely, low-stress retail experience, with great variety in their products while still feeling…read morelike a specialty store.

I went to the house of Samsonite on the lower east side to pick up a carry on metal shell luggage…read morefor a dear buddy of mine who loves to travel lite and it's his birthday and going to target or Walmart won't cut it this time .place is small but packed with a good variety of Samsonite items from briefcases, knap sacks, carry on luggage , big luggage , bags , etc. it's not cheap but the quality is second to none and the warranty is guaranteed for life on some pieces and multi years on others. I got my carry on thats durable and a little heavy but it got wheels and a briefcase caught my attention and I always wanted one so I can make folks think I have class and and a important job . I got both and for almost 500 bucks and most likely the briefcase will collect dust in my closet or in my office desk . Samsonite is a name you can trust and will last a long time ,just got to spend a little more for it .

I had purchased my beloved Samsonite spinner carry-on almost 3 years ago, and surprisingly the…read morehandle broke off in the middle of crossing the street. Noting Samsonite's wonderful 10-year warranty and making sure I still had my invoice (thank you for online invoices) I headed to House of Samsonite at the Westfield WTC (bottom floor). Derrick was WONDERFUL. So nice and knowledgable. And great smile :-) He told me Samsonite should honor the warranty and fix it at no charge. I had the option of taking my luggage to midtown NYC where Samsonite works with a repair shop or have it sent to their repair shop in South Carolina, which I could either have it shipped to my apt or pick it up at the store. I opted to have it sent to SC and pick it up at the store. A week later I got a call from Derrick telling me it was ready for pick-up - and good as new. Thank you Samsonite and thank you Derrick!!