My error, I didn't schedule our pool opening as early as I meant to. When I called they were able…read moreto work us in within 2 weeks during the busy season. They gave arrival window the day before. They called 10 mins away. Rep was knowledgeable and efficient. We already have closing and next opening scheduled.

My Sundance hotub had alarms and was under warranty. They…read moresent out a tech who was very knowledgeable and ordered the part. Another tech came out and found the circuit board was the problem. Both techs are great at their job and communication.

got a pool in April wrinkles in the bottom and orange sand inch deep in places, got a soft spot…read moreapprox. 2 ft long 4 inches wide and deep.they had to replace the filter and pump because it wouldn't filter out the water so spent probably 500 in chemicals. Never show up when they say, And now say its because we need a French drain well we have 2 of those so now what's the excuse. It needs draining and fixing properly but he said not his problem guell let the courts decide im done.Wish I could give less stars! Burlington NC

I did not want to rate this business even with a one. Our spa was no longer heating. Everything…read moreelse on the spa worked fine. We asked for a serviceman to come fix our spa. Mario sends out someone who was too incompetent to know what he was doing. Said our heater was out. We paid for a new heater and labor ($800) and was told another part was out that it wasn't our heater after all. We paid for another piece ($600) to be delivered. This piece was suggested by Mario and we were provide the model # to order. Now this piece does not work. Do not know why all of these new parts are not working. Now Mario has provided us a new part that should work. We have not been reimbursed for ANYTHING! Find another business if you need anything worked on. They do not know what they are doing.

Steve & Preston are excellent to work with. We live on Hyco lake and had a hard time finding anyone…read moreto come out here and service our hot tub. Steve was prompt to respond and get us on their schedule. He and Preston were very knowledgeable and friendly and quickly diagnosed and repaired our heating element with same day service and reasonable pricing. We were even able to order a replacement hot tub cover through them. They also offered regular water testing and treatment services. Highly recommend River City Spa.

Great service and great people... highly recommend. Covers central NC and southern Virginia.read more

I ordered a Dewalt tool set. They got the money but did not send me the product. Not only that, but…read morethey did not send any confirmation or reply to my two reminder emails. Beware the scams.

From the owner: Fiberglass, Stone, Stainless Steel, and Vinyl(PVC) Repair & Buffing Service. Specializing in…read moreTub/Showers, Vanity Tops, Stainless Steel Appliances & Siding/Window Frames. Boat, Pool/Spa, & Stone Flooring Repair also available.

I hired Barefoot Backyards to build a custom backyard fire pit area with swings and seating based…read moreon a detailed consultation and mockup video and inspiration photos. Unfortunately, the final product didn't come close to matching what was promised or shown. The most noticeable issues: The three wooden posts for the swings are different heights and not evenly spaced, making the structure look off-balance and unprofessional. The stone used for the fire pit was not what we agreed on during the consultation. The blocks are poorly aligned with visible gaps, uneven stacking. One of the retaining blocks even has exposed foam adhesive, which is not a professional finish. To make things worse, the final build didn't match their mockup video shown during the consultation period. After the fact, I did more research and realized most of what they show online are CAD drawings or renderings--not actual completed projects. I should have done more research before agreeing to the build. I'm now left with a structure that does not meet expectations and will require additional work to correct. Unfortunately, when these issues were presented to the company the themed reply was what did the contract say? Which I only received a invoice. So make sure whatever is discussed with them is written down on paper and signed. Otherwise... I would not recommend this company due to their lack in workmanship, transparency, communication between partners, and follow-through.

From the owner: Barefoot Backyards LLC provides pools, spas, and other outdoor living services to the the Raleigh…read moreTriangle.