My error, I didn't schedule our pool opening as early as I meant to. When I called they were able…read moreto work us in within 2 weeks during the busy season. They gave arrival window the day before. They called 10 mins away. Rep was knowledgeable and efficient. We already have closing and next opening scheduled.

My Sundance hotub had alarms and was under warranty. They…read moresent out a tech who was very knowledgeable and ordered the part. Another tech came out and found the circuit board was the problem. Both techs are great at their job and communication.

Anthony and crew were very nice and friendly. They finished…read moreinstalling the new liner quickly and without any issues. I would recommend them to anyone. Eric Bentley

Anthony was great to work with. Very professional and thorough. I highly recommend him and…read moreHydroChemistry for your pool needs.

Pinnacle rescued our pool from very shoddy work done by the installer. It was only months old and…read morethey fixed several plumbing issues. At the 1 year mark the original installer still could not get it right. We bit the bullet and hired Pinnacle to rip out the basically new liner and reinstall everything. We could not be happier with the look and peace of mind knowing we have quality work done. Not sure why my location shows as California?

Way too expensive and selling things not really needed. Deal with another pool companyread more

Walk away - not worth the time -…read more Referred here. Attempted to set up a time for someone to come by and view my pool and the work to be done. Was informed they would call. ok, when? what time? can we set a time? R: No, we'll just call. What if I'm not there? R: We'll call another time... How can a company do business like this?

Here is the response from the owner pertaining to a complaint I had to file with the BBB due to her…read moreexcuses for everything wrong that they did! This is our 2ed pool, first was hit when a dead pine tree fell from the woods behind us. Never had "high winds ", erosion of any sort, acts of nature, when our 1st pool was installed by a professional pool company but she came up with every excuse she could including " we are hiding something', !? As a retired law enforcement officer, all I can say, is I've heard some good ones! The problems , there were 3. 1st one= the wall of the pool fell in. 2ed= the liner was not secured and installed correctly and fell in, 3rd= the pool wall was never put in the tracks. We had no other problems but she wanted us to do everything else that was not needed. Now she is harassing us because we shared a review with pictures. The filter was not a problem, I watch them put sand with their hand and pat it down. They put the filter right where you back wash the filter for weekly maintenance. By far a erosion problem! No Water Flow problems, no heavy rain run off there, Nothing! So because THIS was not our complaint , the POOL installation was and with all her excuses, I told her to come back around Labor Day as agreed and fix the pool by putting it in the track. I'm sorry but I don't have time for incompetent people so now she thinks I'm hiding something and didn't want to do preventative maintenance? This woman has really got issues! Funny but how many pictures does one have to take to see the same thing. Her pictures are no different from mine but that's ok, I have to consider the person that I am dealing with. We are not hard people to get along with but we have always dealt with professionals until we got messed up with this lady and her so called pool company. The pool I hope is really fixed as they did put dirt and sand back around it. All I can say about this... there is a reliable company for pools and spas and they are LEISURE POOLS AND SPAS In Kernersville. Wish we had waited a couple of months more instead of being in a hurry to get another pool from this company. Thank God , we are finished with this Holiday Pools! but if we have to, we will take them to court for harassment if they don't STOP! Here is her reply: regarding her above ground pool wall coming out of the track of the base on July 8th. I promptly sent the team to go assess it on 7/9. They took several photos and advised the customer that we can fix it and she asked that we wait until the fall so she could continue to use the pool this summer. They worked out a plan with ******** and returned to the office. After discussing it with my team and looking at the pictures, I noticed that the equipment pad (which was leveled when installed) had quite a bit of erosion underneath it. At installation May 3, 2024: attachment After visit on July 15: attachment My concern that was relayed to the customer in the attached emails was that we would come fix it. Preventatively, I asked her if she could monitor water flow issues on site so we could understand them so that we didnt fix an issue that would reoccur. I asked her if she wouldnt mind to take note of water flow when we got heavy rain over the next period so that we could prevent any further issues. You can see from the emails, she would not help to do anything preventative. I never stated we wouldnt fix the issue and our plan was to go back and fix the issue in the fall as she requested. I was asking calm, rational, preventative questions and she deflected and escalated very quickly. It appears that there is something else going on at the site that she doesnt want to take accountability for. We are happy to still resolve the customers issues but her behavior is for sure making me reluctant to send my team back on site. I am very confused why and how this got so escalated so quickly. (also noted in the emails above) LET THE PICTURES SPEAK FOR THEMSELVES!

Very pleased with this company. Had bad experience with original company that installed pool in…read more2018 so we were looking for another pool company. We needed a new liner and Daniel was very helpful in getting us the best liner and installing in a timely manner. Will definitely call them with any other issues we have.

Blue Dimond Pool Service is an absolute lifesaver!…read more We were stuck in a nightmare with a previous pool guy who had been "working" on our pool for months - messy, unreliable, and ultimately walked off the job, leaving us frustrated and helpless. ENTER Dan and the Blue Dimond Pool Service team, and honestly, it was like night and day! From start to finish, they were professional, honest, and unbelievably fast. I mean, in just three days, they had our pool fully up and running- plumbing fixed (even what the previous guy had butchered), liner installed, water added, and countless other little details handled perfectly. Nothing was overlooked, and everything was done with care and precision. What really sets them apart is their integrity, price, high-quality service from people who genuinely care about their work. Dan and his crew are approachable, skilled, and truly go above and beyond. If you're looking for a pool company that delivers results, respects your time, and treats your home with respect, look no further. We couldn't be more grateful to Blue Dimond Pool Service - they literally rescued us from a pool disaster. You won't go wrong choosing them! Thanks Dan - Blue Diamond Pools Service