I hired Barefoot Backyards to build a custom backyard fire pit area with swings and seating based on a detailed consultation and mockup video and inspiration photos. Unfortunately, the final product didn't come close to matching what was promised or shown.
The most noticeable issues:
The three wooden posts for the swings are different heights and not evenly spaced, making the structure look off-balance and unprofessional.
The stone used for the fire pit was not what we agreed on during the consultation.
The blocks are poorly aligned with visible gaps, uneven stacking.
One of the retaining blocks even has exposed foam adhesive, which is not a professional finish.
To make things worse, the final build didn't match their mockup video shown during the consultation period. After the fact, I did more research and realized most of what they show online are CAD drawings or renderings--not actual completed projects.
I should have done more research before agreeing to the build. I'm now left with a structure that does not meet expectations and will require additional work to correct.
Unfortunately, when these issues were presented to the company the themed reply was what did the contract say? Which I only received a invoice. So make sure whatever is discussed with them is written down on paper and signed. Otherwise...
I would not recommend this company due to their lack in workmanship, transparency, communication between partners, and follow-through. read more