Excellent service. My car sustained minor damage after a little fender bender. Brought it to…read moreErnie's late afternoon for a quote and had it by the next morning, as promised. Once the insurance co approved the repairs they contacted me and made arrangements for me to drop it off. They had it for 3-4 days - exactly what they estimated for the repairs. They are friendly, very responsive and do excellent work. Highly recommend!

Separated front bumper on curb stone. Went to mainstream body shop. Said whole bumper needed…read morereplacement. Expensive plus 2-4 weeks to get done. Did not seem right. Luckily, found Ernie's. Said bumper was fine and needed reattachment. Fraction of cost and time and looks great. Plus, very nice people. Can't recommend enough.

Bert's Auto Body is the only place I will be taking my vehicle from now on. The Owner Adam was very…read morehelpful and insightful and was easy to talk to. I informed him of how my vehicle was hit while parked in a lot and how I needed it fixed. Adam was able to fix it for a lot lower of a price then everyone else was offering but the quality was definitely there. When looking at the finished product I truly forgot it was damaged in the first place. This place is wonderful.

The employees and staff were knowledgeable. My vehicle looked great when I got it back. However,…read morewhen I picked it up the gas gage was on E. Had there not been two gas stations with a quarter mile of the business I would not have made it to a gas station without stalling out from an empty fuel tank. I called the business from the gas station to let them know the gas gage was on E when I picked it up. Was told the manager had left for the day but would call me the next day. No one ever called to follow up with me. I took the vehicle in because I was rear ended by a large pickup truck and there was significant damage to the back of the vehicle, especially the hatch door. Since I got the vehicle back the hatch door has been finicky in opening and closing.

From the owner: Caliber Collision didn't become the nation's largest collision repair provider by accident…read more Recognized as one of Forbes' 2026 Best Large Employers, our team of highly skilled certified technicians and state-of-the-art equipment are committed to providing excellence in every auto body repair to get you back on the road quickly and safely. From minor dents to major collision damage, we have the expertise to handle it all. Our comprehensive range of services are backed by a limited lifetime warranty, flexible payment options, and includes expert auto body repair, dent removal, fender repair, and more. When you hand over your keys to Caliber, know you've made the right choice, and the first step toward Restoring the Rhythm of Your Life®.

North Olmsted Collision hands down is the best auto body repair shop in greater Cleveland, OH area…read more Pete, Bill and the guys at the front desk provide superior customer service. They maintain timely communication from project start to finish. They handle the insurance intricacies- no small task. The techs have repaired 4 of our cars after an accident. The repairs have been flawless. I highly recommend North Olmsted Collision. Walt L.

They are very highly skilled and so nice. I remember now that it was a car mechanic who told my dad…read moreto call them. They have a great staff and very highly skilled individuals working. Most of all. I really like Bill. He knows his stuff, without any doubt. My mom even said out of the blue, I wonder if the guy who took care of your dad is still there. She described Bill and without any doubt it was him. I think a lot of places make All these promises, yet the deliver nothing really concrete.

Had a major door ding from some ahole in a parking lot. EDR did a fantastic job repairing the…read moredent. I have used them 2 times now and would highly reccommend them for any paintless dent repair. they are fair with their pricing and the turn around is very quick.

Traded in a car and needed a paintless dent removal in the hood fast. Estimate and work was…read morecompleted fast and correctly. Looked great for not a lot of money and made me wish I had it done when it happened.

John and Nick do a great job. I don't like seeing them, because I only see them when my car needs…read moreto be repaired. It took a month for my car to be repaired, but my car was new, 3 weeks new and new parts needed to be ordered. My car looks great again. They are friendly and when my sensors were funky after picking up my car, they did the work to fix it right away to reset the sensors. Here are before photos before being repaired.

The worst customer service ever! Insurance company sent me to this crappy place where the man in…read morecharge kept on lying to me about getting my car repaired. They played with me for almost 2 months saying come in 3 weeks and after those 3 weeks told me the same. Ridiculous! Don't even bother with them! 0 starts should be available to rate this shit hole.

Mike and Mike were ABSOLUTELY wonderful to work with!…read more I brought 2 cars in on the same day to see about minor (to us) repairs. Mike looked at both and did a quick fix for both. Making them both look good AND in usable conditions. Could not ask for better service, care, or professionalism. THANK YOU! --Christina

From the owner: Caliber Collision didn't become the nation's largest collision repair provider by accident…read more Recognized as one of Forbes' 2026 Best Large Employers, our team of highly skilled certified technicians and state-of-the-art equipment are committed to providing excellence in every auto body repair to get you back on the road quickly and safely. From minor dents to major collision damage, we have the expertise to handle it all. Our comprehensive range of services are backed by a limited lifetime warranty, flexible payment options, and includes expert auto body repair, dent removal, fender repair, and more. When you hand over your keys to Caliber, know you've made the right choice, and the first step toward Restoring the Rhythm of Your Life®.

"I don't know whether you are incompetent or dishonest" This…read moreis what we told him after he did a brake job on our car. We had to take the car to someone else to get the brake fixed.

I found so many mistakes from a simple tire mounting and balancing procedure…read more 2 of the tires leaked and i had to have them remounted. EVERY one of the Aluminum lug nuts were way over torqued and had a major problem getting them off. So glad i did not give him a more difficult project

Because Dale Kiefer at AutoNation Westlake refuses to produce a letter on AutoNation letterhead…read moreconfirming to CarFax the vehicle they repaired of mine did not have structural damage, I cannot trade the vehicle in to any dealership nor sell it on the private market without loosing thousands of dollars, until they clear the record. I've exchanged emails and phones with them for well over a year to clear the record. Any reputable business repairing a vehicle on an insurance claim should be more than willing to set the record straight. If you need your vehicle repaired, even on an insurance claim and they steer you to AutoNation, I would definitely go elsewhere, and plan to tell everyone I know exactly that. Their unprofessional business practices make it impossible for me to sell a vehicle they repaired.

Alright, I'm just going to lay it all out there. My mom smashed up my beautiful new car while I was…read morein another state a week and a half before Christmas. On perfectly clear roads she hit the only other person driving at 4:30 in the morning. Just merged right into them even though I have those fancy mirror/sound alerts when a car gets too close... For this story I'm also going to have to tell you that insurance follows the vehicle not the person so I was financially responsible even though I was not the person driving. Soooo I had my car towed to the closest repair shop and decided to drink a lot on the beach before I came back to Ohio to deal with this hot mess. My dad picked me up at the airport (mom was hiding at home) and we went straight to Autonation Collision Center where I burst into tears trying to talk about my car repair. Luckily I was in the hands of manager Paul who is super personable, helpful, and patient. He understood my frustrations and worry and totally made me feel reassured that everything would be okay. He even walked me over to Enterprise next door so I could get a rental. Side note: If you do not have rental coverage on your insurance policy you need to stop reading this and immediately call and add it. I was given a discount but still had to pay $20 something a day for my rental since I did not have coverage. It adds up fast! Back to Autonation, I was told I should probably get my car back sometime after the new year (holidays slow down part delivery and workers need a break too). UGH! But it was what it was so I shook hands and left in my rental. The next morning Paul emailed me with pictures of my car and an assessment for the repairs, work started right away and he handled everything with my insurance company! I continued to communicate with Paul through email and he was always prompt and friendly keeping me updated on everything. (I prefer email, but I am sure he would have no problem with telephone calls). Luckily for me they managed to fix my car early and I received it after ten days, right before the year ended. This made me very happy because it saved me money by returning the rental car early. When I went to pick up my car the office was pretty busy and I did not receive the same level of service as I had before (I was left on my own to find my car in the parking lot with no discussion/review), but that was quickly cleared up with a follow up email from Paul after the holiday. He understood my feeling like my new car was tainted and allowed me to stop back in so he could reassure me and calm my nerves by going over in detail the work they did. (I'm talking he even took me into the shop to show me how a worker was doing a similar repair on another vehicle!) They also popped out a tiny dent for no extra charge! Oh and when the weather is above 20° I can get free car washes! Overall just a really good experience after being put in a crummy situation. I highly recommend Autonation Collision Center!