Terrible. Would not hire under any circumstances. Goes back on his word and acts like a child…read more Offered to pay for sillcocks that were damaged during construction. He told me "no I will make you whole, no charge, don't worry about it." About 2 months later, he had a falling out with my contractor about payments and threatened me with a lien if I did not pay (illegal). When he realized he's not a lawyer and couldn't do that, he then sent a bill for the work he assured me he would do for free. Would not return calls or emails and deferred everything to his poor secretary who had nothing to do with the situation. Pathetic. Don't hire them. A call back would be nice John.

Their plumbers seem great. Mike is definitely an expert in his field and goes the extra mile to do…read morethings the right way. John also clearly knows what he's doing, but as the business owner, seemed rushed to get in and out and I don't think his work was as refined as Mike's. My biggest issue with them is their office staff. They do not return phone calls or emails, no matter how urgent or what the subject is. It took me about 10-12 phone calls just to pay them. Unfortunately, about a week after the project finished, we started having issues, most notably a leaking dishwasher and frozen pipes. Despite several calls, I never heard back from them. I fixed these issues myself, but considering I paid a lot of money for their services, I wasn't happy about this. I also worry about other quality issues propagating. Price seemed high, but my GC insisted on them. Getting them on the schedule was difficult and we saw project delays as a result.

Pay triple hire Bartlett & Stradman. But, I do have to admit they are readily available, so long as…read moreyou're willing to pay a premium. Find someone else to service your HVAC needs.

I have had many many vendors over the years and I have never had such great service, amazing…read morecommunication skills from all the employees and office staff.I can rest easy having this company looking after us.

Great team. We had a great experience with this plumbing/HVAC team. They repaired drywall and…read morerepainted our first-floor ceiling after a leak from our second-floor washer, and the results look excellent. They also went above and beyond by checking a potential kink in our refrigerator water line (which thankfully didn't need repair). Professional, thorough, and easy to work with! Will call them again.

absolute con artists. Took our payment and ghosted us. Never installed the equipment…read more do not hire these guys!

They installed an entire system- Condenser, vents, air handlers in our condo in Boston, but now…read morerefuse to service. Have decided that they no longer want to drive that far. They will take your money , but will not support their work or equipment, if they feel that its inconvenient for them. Terrible Customer service

Needed a quote for a new AC. Betty-Jo came out and looked in the attic and recommended a heat…read morepump. Then after waiting a few weeks for a quote she called and said their Project Manager would not work in my attic, and we needed to create a utility room in a bedroom, which was ridiculous. Three other companies laughed at this, and one got my heat pump set up with ease. There was nothing wrong with my attic for your competitors, and my heat pump is running without issue. Thanks for nothing.

Stephanie is the manager and owner of the company. She cares about her customers…read moreand make sure the job is done to her customer satisfaction.

This review is not based on the quality of their work. Just poor communication and response time…read more Contacted them in May and got a message saying they would be interested in providing a quote and would go onsite. Several weeks later I received a message saying " I am not sure we are going to be taking on new clients this year. We are booked solid through Mid-July so the soonest we would be able to to do a site visit would be a month from now. " I feel you should have stated that from the beginning and not waste each others time.

We're a small collective that shares stories from freelance and contract workers who've been…read moretreated unfairly. This is one of those stories. A contractor was hired by this company to build a fully functional website on a rushed timeline. They were told they were the only person working on the project, and that the urgency was due to the company's former developer being in a legal dispute and planning to take down the live site by June 1st, 2025. The contractor dropped everything to help and finished the site two weeks before the deadline. Over the course of several weeks, the contractor even went to their office multiple times for meetings with the owner's son and other team members, working in good faith to move the project forward.After the work was done, it came to light that two or three other people were also working on the same site, despite the company claiming otherwise from the start. When the contractor followed up for payment, the owner's son who was the main point of contact allegedly said "My boy could do it for less than $1,000, so our initial agreement on price is gonna be a lot less now." He also added he was going on vacation in 15 days and "didn't have time to deal with it." All this while wearing an expensive Rolex. The contractor was told, "Send me the invoice I'll pay you for your time." The invoice was sent immediately, and the son followed up once more saying, "I'll get back to you." After that, he went completely silent no reply, no payment. The contractor was left dismissed and disrespected. The stress and anxiety from this on top of an existing heart condition led to serious mental and physical strain. Legal steps have since been taken. This post is meant to warn others if you're a freelancer, contractor, or subcontractor, be cautious. Get everything in writing, and don't ignore red flags. No one should be pressured, misled, ghosted, or lowballed after showing up, putting in the time, and delivering their end of the deal.

JGriffin is by far the best HVAC we have had!! They are thorough - pleasant and explain exactly…read morewhat needs to be fixed or what they are doing! No pressure!! Thank you for all the help!!! A job well done and Office customer service is great to work with!!

Extremely professional- very informative-kept me apprised of everything I needed to know-punctual…read moreReally nice guy Ray showed up and was just great explaining everything to me and helping me make my heat pump work better for me. Finally, a great experience with a service technician-it's rare these days!!

We had Morris Plumbing install a split AC unit. They were fantastic. From their response on the…read moreinitial phone call to the rep's visit and recommendations, they were extremely responsive. Chris arrived on time (a big plus for me). He gave us excellent advice, a true expert. They coordinated installation at my convenience. Manny and Dan installed the units -again - arrived on-time. They said 7AM - and they were unpacking their equipment by 6:55. Both of them were so nice and friendly. Their work was clean and even suggested wrapping the units since the hardwood floors were going to be refinished the next day. Excellent idea! saved us a lot of headache if all that dust got in the units. Would DEFINITELY CALL THEM AGAIN!!!!

I had a whole home heat pump installed in January 2025. I had a lot of questions on different…read moremodels and their team did a great job chasing down answers to my questions and following up. Once work was scheduled, they were very prompt and clean. There were a lot of guys between electricians and HVAC and they did a relatively quick job. I only had 1 weird thing happen. After install, they let me know that they needed to set the thermostat to have the back up heat come on at 35 degrees but after the Massave inspection they would come back and turn it down. I was dragging my feet on the Massave paperwork a bit until I got my first electric bill for $800! I contacted Massave to get them out for the inspection, but they told me they don't do an inspection and also don't recommend the setting the technicians told me were necessary and contributed to my huge bill. I informed Essex County Craftsman and they told me they would get back to me. I never heard back so I figured out how to do it myself. Still not sure if I chose the appropriate temperatures for my system but I just can't have another bill that high. It sounds like the communication between Massave and authorized technicians is not great and I hope this improves.

Highly recommend! These guys do incredible work. I have used them for our family business, as well…read moreas my place of employment. These guys know the trade well and are priced competitively if you want it done right.