The kids had tracked some sort of black grease into our van and it was in the beige carpet!…read moreAHHHHHHH! Went to Roy's as usual (we're loyal because they are quick, friendly and effective) and went through the tunnel. When I pulled up the lane where they wipe it down and clean the inside, I saw Manager, Elvis and asked him if there was any way to get the thick black grease our of the mats and carpet. He took and look and simply said, "I've got you, I think I can get this out." Just a few minutes later, he had it clean! Wow! THIS is why we go back with two cars in our household - excellence! I saw an earlier post that said they were expensive but worth it. I think that they are competitively priced and have to say that they are next level! Thanks Elvis! See you soon! Tim L.

If you get the top of the line inside and outside service your car will look like it's been…read morefinelydetailed for months. It's not cheap but totally worth it. The man at the order booth is kind and helpful. I Love the extended hours, makes all the difference in the world.

I hired Crystal Cleaning to clean my home on a bi- weekly basis. I loved my assigned crew and how…read morewell they cleaned. My review of the company would have been highly rated-just like a lot of the other reviews you will read. That is, until the day Crystal Cleaning switched my usual crew to a new crew. My normal crew had been overbooked, so Crystal Cleaning sent a new crew into my home. Crystal Cleaning assumed that I knew who they were. At that time, Crystal Cleaning also cleaned at my worksite. The particular crew that Crystal Cleaning sent into my home was the same crew that worked inside of our office, cleaning weekly every Monday and since that crew was a subcontractor, they also cleaned on Wednesdays on the side. The day the new crew came into my home, it just so happens both of my kids were home from school. My youngest, 16 years old, was sick in bed so when it came time for them to clean his room, he left his bedroom and went to the couch and watched T.V. By lunchtime, he called me at work to tell me he thought the cleaning girl who cleaned his room had stolen a very sentimental watch from his night stand. Which let's be honest, he should have put away. Nonetheless, the watch was there when the crew arrived and gone when they left. I asked Crystal Cleaning Management to check with the crew to see if they had simply misplaced the watch. The owner Crystal informed me that nobody had seen the watch. After being extremely patient and even informing Crystal of how I would be very forgiving if the watch would just find it's way back into our possession, I was only given more replies such as "we have an extremely strict zero tolerance policy for things like this" and "our crew didn't see the watch at all, they did see trash and cups on his night stand" (which isn't true because just like the rest of you, the night before the cleaning company comes, you tidy your place up! There was no such trash or cups on his night stand) I called Baltimore County Police to write up a report. Crystal Cleaning provided the crew information to the officer. With no talk of any kind of resolution on Crystal Cleaning's end and a long back and forth with Crystal and her office staff, I finally had to ask for their insurance information. Crystal never once offered that information up to me which I found odd when it clearly states they are both Insured and Bonded on their web site. I was given Selective Insurance Crime Bond information with a policy number. I wrote out a very clear and professional email with photos of the watch that was stolen as well as the contact information for the Baltimore County police officer who wrote the report. I asked to be updated with any progress. After a week of hearing nothing back, I emailed Selective Insurance asking for an update or a claim number. Selective replied back to me that I had no rights to the claim, that I was not party time the claim, as stated in Crystal Cleaning's policy and that I would have to speak directly to Crystal to get any further information on the claim. Needless to say, I emailed Crystal doing just that. Her reply was this: "I have followed up with selective and after speaking to the selective agent Selective looked into the claim and didn't find any basis for the claim, and will not pursue this claim." No basis for the claim? The watch was there when they arrived and gone when they left with nobody else coming in or out of my home. How is there no basis for a claim? I replied to Crystal in another email asking the following" Please provide specific details as to what investigation was done by Selective Insurance. An insurance company isn't paid to "look into" a claim; they are paid to investigate a claim. Please also provide specific details on how your company investigated this claim." That was 2 months ago...I have not gotten a reply from Crystal Cleaning to date. No investigation had been done whatsoever by the insurance company because they wouldn't even speak to me. Their policy is a joke and the company should be ashamed of themselves. This is the most unprofessional company I have dealt with. If you're looking to hire them, or if you're a current customer of theirs, happy or not, you deserve to know what can and will happen should a theft happen in your home or place of business. Lesson learned: Put valuables in a locked / hidden space. Maybe think of installing cameras in your kids bedrooms too...(obviously I would never...that's absurd!)

I want to add a five-year update to my original review and say that this is the best cleaning…read moreservice ever. They have been consistently thorough in cleaning my home - and now, during the pandemic - have taken extra precautions to ensure the safety of both myself and the cleaning team (ask for Mayra - she is an excellent team leader). The service continues to be efficient, thorough, and reasonably priced. The business goes beyond the cleaning however and extends to special requests and cleaning needs. When I need to reschedule they are accomodating and professional. I can't imagine going with another professional cleaning service as I already have the best!

This is the best professional carpet cleaning that I've had the pleasure of experiencing…read more This was for a move out. I was recommended by someone who used their services before. They were able to deal with even some heavy traffic areas that I thought wouldn't get clean. I was originally scheduled for a Saturday but received a call. That they needed to move the date to Sunday even though he doesn't work on Sunday. So glad they had the flexibility. I was very satisfied with the results and I highly recommend. They use a machine from their truck outside to suction up the dirt. The price was reasonable for the service you receive.

It's hard to find a company that combines top-quality results with good customer service and…read morereasonable price, but Jackson carpet cleaning company delivers both. I'll definitely be calling them again and recommending them to friends and family!

Excellent service. Team was professional, on time and did a great job inside and out during a heat…read morewave. Will definitely use them again!

We hired Kiss My Glass several years ago to clean all the exterior windows of our home, and they…read moredid such a fantastic job that we just had them come a second time. Once again, we were exceedingly pleased with the results. Several of our windows had looked terrible prior to the cleaning due to oxidation of the glass from aluminum window screens. Chuck, the owner, and his crew used a special cleaning process on those windows to restore their original shine. Chuck participated in the window washing and inspected all the windows to make sure we were satisfied. He is extremely communicative, and his prices are very reasonable. We highly recommend his services.

Amazing inside detail work. So thorough. I haven't seen my interior this clean since I purchased!…read moreWonderful work and speedy service.

The owner here damaged my BMW and lied that they would fix the problem, went as far as giving her…read morenumber but then ghosted me after two calls. They are no more than crooks and shysters. There just doesn't seem to be honest business owners anymore. The support local businesses and American businesses is nothing more then smoke screen. I say support the honest businesses weather they are foreign or minority owned.

I really hate to do this but I must!! I have been a member probably almost three years now. I pay…read moremy monthly dues on time. They automatically deduct it from my credit card. Now they claim they have a new AI system that doesn't detect everyone tags. Now this has become VERY ANNOYING. Everytime I come to the carwash there is a wait to get in. I'm just sitting there. Waiting for them to open the gate. Then a employee comes to the car and ask. Are you a member?? Ummmm you think? What does your system say. Punch my tags in manually. Im the last one to get thru the gate and I'm a long time member. Please get it together before I cancel my membership. The non members get in faster than I do. While I'm still waiting for someone to come to my car. It used to be you could breeze right in but not anymore. Always drama.

I love that this location is so conveniently located by my house. It's truly a great car express. I…read moream in and out with no hassle or issues. I love the surroundings and how they keep the grounds clean and beautiful. I love that they change the scenery to go with the change in seasons or for holidays. I always have to snap a new picture when I go.... P.S. As you can tell. Lol! ;)

We brought our vehicle in to have a dent repaired. Instead of properly fixing the dent and…read morerepainting the area, it was simply buffed out, leaving the paint in worse condition than when we dropped it off. It was clear there was a misunderstanding, as we expected the damaged area to be painted, not just buffed. The owner also offers transportation to and from the airport but does not disclose upfront that there is a $65 charge per trip. For comparison, an Uber costs approximately $40. Additionally, the shop performed a full cleaning and detailing of the vehicle and charged our credit card $350 for the service, which was never discussed, requested, or approved in advance. Be aware!

All around terrible experience- was yelled at by the owner over the phone, we didn't get the car…read moreback when it was promised, and disappointed in the work done considering how long they had it. Definitely our first (and last) time using them.

Amazing! I've never have had a detail before and I love to say my first experience was great! It…read morestarted to snow and he stopped and came over the next day to finish! Very reliable!