I dropped my two little dogs off here before me and my husband went out of town for 2 weeks for their board and train program. These little dogs were the worst little creatures you can imagine. They went to the bathroom in the house, chewed our furniture, ran away constantly. When I went to pick them up after the program was over I couldn't believe they were the same dogs. They did such an amazing job with our dogs I would recommend them over and over again. read more

Love this place! My dogs have been going here since they were puppies the did the board and train program which was awesome! Now they go for doggie daycare and boarding! They are excited to go in every time and I always feel great leaving them, the staff is like their second family !! read more

When I dropped my dog off for the first time at K-9 for a family vacation, Oreo did not receive any affection from any of the staff they walked my dog back as if he was going to prison not even trying to make my dog comfortable. When I asked to see the back where he would stay I was not acknowledged. I had no other choice at that point since my flight was in the morning. When I picked Oreo up nobody showed him any affection. Turns out my dog came back with kennel cough. They get the job done I must say even when they canceled our flight back home he had to stay another night with no problem they let him stay and added it to my tab, which I appreciate so much. Oreo is a cute little Boston Terrier I can't even take him anywhere without people asking about him. So it's weird that the people I'm supposed to trust with my son can't show him any affection. We will not be choosing this place for any further needs. read more

Completely unacceptable.....Had a very bad experience... Be careful about the charges and the services they provide, they charge you more than what they ask during reservation. The lady who checked us in just started pulling my dog without introducing herself or petting my boy even once which she should have given this was the first time my boy was there. Even after providing all medical records and details to them via email few days before drop off, they still asked me for medical records during check in. When I offered to send it again, they gave me the same email id again. I had to tell her the date and time for her to be able to find the same email. When booking a reservation I was told 25 usd as all inclusive charge which would also include taxes etc, but when I went to pick up my boy they added two usd extra due to peak season( although they said they will not charge me 50 usd initially to block my reservation as it is not a peak season yet). I had asked them to socialize him with other dogs and I wanted to check with them on the second day about how he did, before confirming for further days. On the second day they said they will not socialize him any further with other dogs since he was shy, but on check out they asked me for ten dollars extra because they spent time with him. This is something never heard of neither was this told to me during reservation, that if dogs don't socialize then they socialize with them. If they can't spend few minutes, why do they have people working at this place, they should either have robots working there. Very disappointing to have such an experience. My boy is a daschund and cocker spaniel mix, four years old and has been at many day cares, everyone has always appreciated him of his good behavior and fun loving attitude. He being treated this way and having such a bad experience is extremely disheartening. Hope we have better service at places like these. read more

This place is horrible. Due to a family emergency we had to find a last minute place to take our dog for the week. We read on yelp that K9 had good reviews so we figured we'd check it out. We should have known that they weren't the best option when they didn't offer to let us look around at what would be our dogs living quarters for the next week. When we went to pick him up he was "given a bath" which was literally him being hosed down, there was no scrubbing because he had feces stuck to him (which made us question if he was living in his own filth all week) and he had a bad case of kennel cough. When they returned him to us, after his "bath", they returned him wet and shaking. Do not take your pet here, they clearly don't care about taking care of animals properly. read more

We took our puppy there for the board and train program. She did great. All the employees were super nice to us and her. The facility does smell but I guess that is expected in a dog boarding place. Would have given 5 stars but wish there was some sort of camera so I could have checked up on my baby with out calling everyday.(yes I am one of those people) Overall I would use them again. Update: I have been since my last review and I am pleasantly surprised. It smells much better than before. This is a great facility for boarding and training. Lucas is my favorite trainer. He is great with our dog and patient with us. read more

Based on other reviews, this place might be good for training, but DO NOT BOARD YOUR PET HERE. Just four nights, and now my dog has severe kennel cough, which is apparently a trend here based on other reviews. I should have known when we walked in, and the place smelled of urine and feces, that it wasn't the best option. If your pets are family, don't leave them here. read more

This is the BEST place to board or do day care for your dog. My pug loves it and they love him. I can go out of town and not worry. He has a nice big area to stay in with his bed and toys. He loves day care where he plays with other dogs his size. Everyone in the place knows my sweet pug and are so kind to him. I've even done one on one playtime when I go out of town. He never gets bored because they are so attentive. Last time they posted a picture of him getting tucked in for bed, OMG it was the cutest thing ever. I LOVE LOVE LOVE K-9 University at Coit and Spring Creek in Plano. They even do a report card and his always say My Pug IS PERFECT. read more

We LOVE K-9. Our German Shepherd has been through their obedience school, attends day care and this is the ONLY place we will board her. David, Lucas, and the rest of the staff are so friendly & professional. There is no place else we trust our dog to more. read more

Love K-9 for training! Our dog was in the Board and Train program. She had a great response, is well mannered, and now our stress level isn't so high. They gave us the tools and the techniques needed. Lucas is awesome! read more

We took both of our puppies for the two week training. One did overnight and one did the day training. Great results and a very good and professional staff of trainers. Follow the program and you'll be very happy with the results. read more

These guys are the best and very knowledgeable. They genuinely care about our sweet dog who has issues with anxiety. We love K9 University Plano! read more

Tucker went for his training and came home with his basic commands. When I picked him up, it was my turn to be taught how to work with Tucker. The trainers are always patient and laugh when Tucker does something silly. You really know this is a great place because when we arrive for our one-on-one training Tucker is so eager to enter. When we have our one-on-one training I am always asked how was Tucker's week. Any issues or concerns I have, they always help me to help Tucker be the best he can be. I am a visual learner. The trainers always show me first what to do and then Tucker and I practice. I always feel confident when I leave there. Love this place! read more

I've been using K-9 U since 2006. My dogs are always well taken care of. Highly recommend them!

My Experience with K-9 University Lucas, at the Plano location, was incredibly positive and patient during the training of my dog, Chloe. When I was ready to give up he soldiered on. Because of her background as a rescue, she will probably never be great at following commands, especially off leash, but she has come so far I can hardly believe it. She has so much confidence now and seems so joyful where before she was angry and fearful all the time. I am so encouraged and will continue to work with her using the tools and tips Lucas has given me. Becky Hull Richardson read more

My boy loves doggie daycare! They always seem to remember him. The price went up from $23 to $25. I don't know why but $23 felt like a steal. read more

I have had two dogs trained here and boarded here (many years apart, I might add) and have had nothing but wonderful experiences. I am quite baffled by the reviews on here that are only one star--perhaps they have ulterior motives in reviewing it lower than everyone else who has taken the time to review K-9 University? Prices are clearly stated & it smells like there are a lot of dogs in & out of there--guess what, there are! The staff is very responsive to concerns and they do an amazing job with training. i live in McKinney and drive the 30 minutes just to board my dog here--it is not because of convenience--it is because they are the best. read more

They do a wonderful job training, boarding and providing day care. Our little guy has a great time in day care and was trained by them. Very experienced staff. read more

We took our puppy here for the 2 week training. He learned so much. I know he was treasured well because he loves going there and all the trainers. read more

Very skilled and professional crew! They have become absolutely essential to training our Bernedoodle baby.... and he LOVES his daycare days !!! read more

The entire staff cares about all the dogs in their care. My dog is in the training program and has boarded at K9 University. She is excited every time we walk-in which is a miracle because at prior kennels she would act terrified! I am so glad I have a place she likes that we can trust. Thanks to K9 University she has some doggie manners now with their training! read more

Our dog loves to go to school (day care) at K-9 University. We ask her if she "wants to go to school?" and immediately she will run over and sit down where her leash is hanging on the wall, look up at it and start whining. Once we had to take a different route there do to road construction and she was very concerned and more whining as we were not going the right way. We also have used the grooming and boarding services at K-9 University and are very happy with both. Our dog also participated in the boarding and training and came out smarter and more accomplished. The instructors / staff are professional and more importantly the love our dog, which is really more than we could ask for. read more

We had a great experience boarding our dog here for a week. We will definitely use their services again in the future.

Chuck and his amazing guys/gals do a phenomenal job. We have a 14-year-old lab that has never been kenneled in her life prior to her stay at K-9. We were very apprehensive about leaving her the first time but once we did she had a great time and was excited to go back. She has now had 3 separate vacations there since her first visit. Playtime with the other dogs keeps her youthful too. When we pick her up, her bed is washed and she is all bathed, fluffy and happy. We recommend them highly!! read more