1. JW Sport

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    Irvine, CA

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    JW Sport

    5.0 (1 review)
    Closed • 9:30 am - 5:30 pm

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    2 months ago

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    Rx Fitness Equipment - Mission Viejo

    Rx Fitness Equipment - Mission Viejo

    4.8(20 reviews)
    5.4 mi

    This is a long review. I bought several items form them…read more This review is for Mission Viejo and ANAHEIM HILLS stores. I talked to 3 people (the owner Charles, his wife Merlyn and Paul everyone was nice and knowledgeable). I Originally went to the Mission Viejo store to see the Inspire M1 which I saw on Costco Next. They didn't have one on display. Merlyn suggested I try the ANAHEIM HILLS store which was a little larger. I stopped by the ANAHEIM HILLS store. They didn't have that model but had something very similar in a different brand but was double the price of the one at Costco Next. Charles looked up the Inspire M1 online and told me to buy the one from Costco Next since it was a good brand and a much better deal. After seeing the similar brand at the Anaheim store, I decided I didn't need one. Later I decided a functional trainer would be nice and stopped by the Mission Viejo store. Paul demonstrated the Inspire fitness FT1. Later I decided to call Charles since he's the owner to see if he could give me a deal. I ended up buying it. A month later my exercise bike breaks. I contemplated buying a replacement at Costco but decided to see what they had at RX Fitness and stopped by the Mission Viejo store and talked to Paul again and ended up buying a Spirit XBR55. Another month later my treadmill goes out (go figure, when it rains it pours). The incline broke and the belt was shot. I figured It would cost quite bit to repair and recondition so I decided to buy a new one. I went back to Mission Viejo and talked to Merlyn. I ended up buying a True TSP3000. So in three months I bought three items from RX Fitness. Everyone was very friendly and easy to deal with. No pressure. They took their time, made suggestions and were very knowledgeable. The delivery service they used was also great. The equipment had to be put together and they knew exactly how and what to do. Also very friendly and polite.

    Great service!!! Great prices!! Merlyn was fantastic. Great human being. Rx equipment has large…read morevariety of workout equipment. They are very knowledgeable. Great team. Will definitely buy future equipment from them. Make sure you stop by and check them out.

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    Rx Fitness Equipment - Mission Viejo
    Rx Fitness Equipment - Mission Viejo
    Rx Fitness Equipment - Mission Viejo

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    Irvine Bicycles

    Irvine Bicycles

    3.9(184 reviews)
    0.3 mi
    •$$

    My fiance and I loved coming here- he was wanting to buy a commuter bike and the guys here were so…read morehelpful. He gave them a price range and they adjusted the different bikes. He got to try them out and ride around the parking lot (he showed his license!) and picked up a bike. I don't need wheels YET, but once I do, I know where to go.

    "TOTAL SCAM - Damaged my bike and charged more than advertised -- very disappointing experience"…read more I normally don't leave negative reviews, but this experience needs to be shared. 1. Bike was returned with damage After picking up my e-bike, I noticed a deep scratch on the frame and marks on the Shimano Altus derailleur. It also appeared that someone attempted to cover up the scratch with paint instead of informing me. When I raised the issue, they denied responsibility. 2. Pricing does not match their website Their website clearly lists $30 per brake adjustment. I had both front and rear brakes adjusted, so the expected total should have been $60. However, I was initially told to pay $40 per brake ($80 total). Only after I showed them their own website pricing did they reduce the price by $10, and I ended up paying $70. The receipt reflects this "discount," which only happened after I pointed out the discrepancy. Even then, the final price was still higher than what is advertised. 3. Lack of transparency and accountability Between the unexplained damage and inconsistent pricing, this experience felt dishonest and unprofessional. I have documentation (website screenshot and receipt) to support this. I would recommend others double-check pricing in advance and inspect their bike carefully before leaving. **Update after owner response:** After reading the owner's reply, I want to clarify several key points for accuracy and transparency. First, the owner described my bike as a "one-year-old used bike," which is incorrect. I have proof of purchase from late December 2025 showing it was purchased brand new. I will be uploading documentation to support this. Misrepresenting a customer's property in a public response is concerning. Second, the claim that external parties (Beeline and Rad Power) concluded no damage was caused is presented without any supporting documentation. In contrast, I have maintained photo evidence and receipts. Readers can draw their own conclusions when only one side provides verifiable proof. Third, regarding pricing: regardless of internal explanations about brake types, the publicly listed pricing does not match what was initially quoted. The adjustment to the final bill only occurred after I referenced their website, and even then, the total remained inconsistent with advertised rates. Customers should be aware of this discrepancy and confirm all pricing clearly in writing before authorizing any work. It is also worth noting that the business now operates from a different type of location compared to its previous retail storefront. The current address appears to be within an industrial/business park rather than a traditional customer-facing retail shop. While this may be a business decision, customers may want to do additional due diligence regarding service scope, pricing structure, and business credentials before proceeding. At this point, the combination of inconsistent statements, lack of verifiable supporting evidence, and pricing discrepancies speaks for itself. I would strongly encourage anyone considering this shop to document their bike condition thoroughly before service and to confirm all pricing in writing in advance. For transparency, I have taken screenshots of the owner's response to preserve the original context in case any edits are made later. **Based on my experience, I would not feel comfortable returning.**

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    Irvine Bicycles
    Irvine Bicycles
    Irvine Bicycles

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    JW Sport - fitnessequipment - Updated October 2026

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