I am in my third year renting from J. W. Hunter, and couldn't be happier! There are rules and regulations that need to be followed, and careful reading of the lease will let you know what they are. Each renter is only one of hundreds who rent, so following procedures will make it easier for you, as well as for J. W. Hunter employees, to provide the service I have experienced. For instance, if you have a maintenance request, submit it on line, don't call. It's more efficient and doesn't tie up a person in the office who would otherwise need to answer the phone, listen to your request, write it down, then forward it to the proper person. If more calls come in before your telephone request can be completed, things can get complicated! If you submit your request on line, as instructed in the lease, you are also saving yourself time. I typically have had a response within twenty four hours, unless my request is for something very minor, that a team will take care of when it spends a day, taking care of all the tenants' minor needs that were properly reported.
As far as bugs, again, put in a maintenance request. You will get a call asking if it is okay for someone to be there on a certain day and time. The maintenance request also has a place for you to indicate whether or not it is okay for someone to enter your unit if you are not there. In that case, the property manager will let the service person in. There is an annual check for insects. We are notified when they will take place, and, again, we do not have to be at home. We can give management permission to be there for us.
As far as being charged for carpets after leaving your rental, the lease also indicates that a tenant must pay to have the carpets professionally cleaned upon termination of the lease. There is a list of approved companies, and the lease states that tenants will be charged for services if they do not have those companies do the cleaning.
As for keys, you cannot put in your own locks. The property managers have keys for each unit for use in case of emergency, or, as above, if they are to let someone in for maintenance purposes. If you change your locks, management's key for your unit will not work.
I have learned in my many years that, when I am upset about something, once I settle down and look further into it, I am usually the person who is at fault, typically, because I did not take the time to read and learn. Thankfully, all the humble pie I have had to eat, has also made me a lot smarter, as well as understanding!
Thank you, J. W. Hunter, for making my rental experience so close to perfect! read more