I've bought all kinds of strings from Just Strings for 20 years. They have a huge selection with almost anything you could want. The owner is a musician and a real stickler for making sure orders are accurate. If you want hard-to-find strings, Just Strings can be your best friend. read more

Ordered 6 individual strings to get custom gauges for my guitar, which I have done before and been happy with. This time, they sent me the EAD and b strings but not the g or the e. I wrote them about that and they told me they were backordered and would be sent when they came in, and they wouldn't charge me any shipping for those two strings. Like that was good customer service. But it's COVID, so, what are you going to do? I waited almost a month and wrote them back when I still had not received anything and got an 'excited' message back that they were getting a shipment in a matter of days and they would send them out to me first thing when they arrived. I waited another couple of weeks and followed up with an email asking for my my account with them to be expunged from their system since they had sent me 4 strings I cannot possibly add to my guitar and have them sound good with 2 old strings making up the full set, but instead they told me that they never got the strings they said weeks ago were coming and instead of letting me know, they forgot about me and I could easily go on their site and order two strings from a different manufacturer and I could get them that way. If they had told me before the first shipment that they could only send 4 random strings out of the 6 a guitar needs, I would have told them not to, but they were desperate, I guess, to get the $4-5 for the 4 strings rather than give me good customer service. They refuse to take back the 4 they sent me and advise me to have a hodge podge of different companies' strings on my guitar since THEY screwed up. I wanted to support a smaller operation and not go through Amazon, however, since they couldn't be grownups and reach out to me, they would only reply after weeks and weeks of not hearing from them, and could not do the right thing, so I ordered from amazon. Now my strings will be here in two days. DO NOT use them. Sweetwater or Amazon, unfortunately are the best alternative, but both have stellar customer care, unlike Just Strings. read more

Ordered single bass strings, great selection and pricing. Fast shipping great folks when you need just strings.

Requested assistance in finding specific strings on the Web site and received a prompt but incorrect link from Jim Clark. Because I didn't notice his error, my 6/30/20 order was not correct and didn't realize until after receiving the order. Continued via their preferred method of communication, customerservice@juststrings.com, on 7/11 and 7/19 with no response. Tried calling their 800 phone number and another shown on the invoice, on 7/7 and 7/20 respectively. Both numbers had the same recording about the phone not being operational due to Covid-19. That has become a common practice this year, thus understandable. However, am doubting the sincerity of the "100% satisfaction guarantee" (touted on a full page on the Web site). The key words there = "may return any unopened merchandise in resalable condition within 30 days of the original ship date" (minus $6.95 shipping). With no procedure there for a return/exchange, the natural next step = contact Customer Service. Perhaps Covid-19 has put them short-handed/busy, yet not responding to communication after the sale is not good. This order was my first one with the company, though, thus perhaps just bad luck. read more

I've been doing business with these people for years, by way of mail-order, and they've never let me down. They have EVERYTHING, and you can't beat their prices. The stuff always comes well-packaged, intact and complete, and promptly. They even throw in a bag of picks and a business card with a real person you can call, should you have a problem (I never have). Try 'em, you'll like 'em. read more