Had a fantastic experience with Halpin's Plumbing today. We called yesterday due to an unpleasant…read moreodor from a drain in our basement. They were able to schedule with us for the very next day. Their plumber Darrell called to let me know when they were on the way and arrived right on time. Darrell asked me what issues we were having, looked around and then said we should start with the FREE sewer scope (we had a valupak coupon) and go from there. They worked inside and outside (in the pouring rain!!) to get as good of an assessment as our pipes would accommodate the camera to go. Thankfully nothing urgent to fix, but Darrell gave several recommendations and options that could help fix the odor problem we are having and advised starting with the most economical. He also advised on potential causes to the water influx in our basement and some of the options for fixing that issue as well. As well as looked at a few plumbing things I may want to do in the future and let me know if they were possible and a rough guesstimated cost. At the end...I wasn't charged a dime. They said the coupon for the free scope covered their visit! Their excellent customer service, professionalism, and sound advise earned my future business as well as my referral to anyone needing a good plumber! Thank you, Halpin's!!

Awful company that lied about the job! Darryl, who worked for them in 2018, did the best he could…read morewith the materials they provided. I had roots growing in my pipes and instead of paying another company $7000 to replace the broken pipe at the elbow that allowed the roots to grow in and cause back-ups, he suggested sewer lining, which is supposed to cover all the cracks in old pipes. The quote was $4500 to line 30 feet from the basement out to the end of the yard. There was no mention that the liner can't cover pipe elbows! It was nothing but a disaster! When Darryl attempted to do the job, the 1st thing to happen was the liner got stuck in the pipe, under the basement floor! He had to break open the floor cement to pull it out! He was forced to replace that pipe and redo the floor cement! Then it happened 2 more times! It turned out my pipes were 4 inches and they only had 6 inch liners. Halpin refused to get 4 inch liners! Finally after weeks later, getting the liner in place and supposedly the job was done, my pipes continued to have issues of a back-up on the basement floor! In the meantime, Darryl left the company! I can only imagine why! Each time this happened, I called to complain and they came out and said I had root problems and snaked it to clear it! Each time I asked why I had roots after they lined the pipe, they claimed they told me the liner could not line in an elbow and that's where the roots were! I argued with them that I was never told that but they claimed it was my problem and not under warranty anymore! I told them that from the beginning, I knew the roots were in the elbow and that's what the original job was supposed to fix! I knew because the other company showed me on the video during their $7000 quote! Darryl never told me that the liner would not cover the elbow even though I made a point of telling him that's where the problem was! There's nothing in my quote, either! It says a full 30 feet will be lined! The last guy that came tried to charge me to snake it and I refused! He said he wouldn't charge me that time but anytime in the future, they would! That's 5 yrs ago! I've had back-ups, twice a year since! I've had to call a different plumber each time (Because I refuse to give Halpin another dime) and for the last year have been getting root killer to help! AS A RESULT, ALL PAPER HAS TO BE PUT IN THE TRASH CAN! CAN YOU IMAGINE ALL YOUR DIRTY TOILET PAPER ALWAYS IN THE TRASH!? IT HAPPENED AGAIN YESTURDAY BECAUSE MY 11 YR OLD GRANDSON FORGOT AND PUT PAPER IN THE TOILET AND THAT FAST, IT CAUSED A BACK-UP! I'M NOW 67 YRS OLD AND HAVE TO DEAL WITH POOP BACKING UP ON THE BASEMENT FLOOR, AGAIN! ALL BECAUSE HALPIN PLUMBING RIPPED ME OFF FOR $4500 TO LINE MY SEWER, BUT DIDN'T LINE THE PART I CALLED THEM ABOUT IN THE 1ST PLACE AND THEY DIDN'T TELL ME TILL IT WAS TOO LATE AND OUT OF WARRANTY! IT'S LIKE I NEVER HAD THE JOB DONE! I HAVE THE SAME ISSUES I HAD BEFORE THEY CAME AND WASTED $4500! AND NOW I CAN'T AFFORD TO HAVE THE JOB DONE RIGHT! DARE I SAY, HALPIN IS A SHITTY COMPANY! BUYER BEWARE! I'd post picts but I don't want to waste anymore time on them cause I have a mess to deal with!

Brad and his apprentice were awesome to work with. Our HVAC blower had an electrical fault, and I…read morecontacted and got an instant, human response, quick scheduling, and quick diagnostics of the issues. What followed was then a saga ordering multiple parts that were not readily available, and Brad coordinated the process, expedited, and at times even drove physically to factory/distributor to help fix our system as fast as possible.

Very professional staff. They explained the issue and quoted me a fair price. They fixed my ac in…read morea timely manner and did not try to sell me anything extra. This is the only place I'll call if I ever have a furnace or ac problem again

Dale B., our tech did a great job explaining things and getting the system working great…read more Highly recommend.

I rarely leave negative reviews and I hate doing it unless it's warranted but the lack of quality…read moreproduct and service with this company leaves me no choice but to share with others what they're potentially in for if they make the same mistake. We bought an $18,000 A/C unit from them 3 years ago and in the past 5 months, the boards have blown twice. The first time this happened, a tech came out, diagnosed the issue and had it fixed in 48 hours. Last week it blew again allegedly for a different reason and the "parts were ordered". So my elderly parents did Labor Day weekend in 90 degree temperatures inside. Having to sleep in 90 degree air after an $18,000 purchase is ridiculous. No one should be treated this way. It's been a week and all we hear when calling is "the parts have been ordered". Last time it took 48 hours to fix it, now it's been a week and do you know what ETA they gave us on parts being in? It'll be 3 more weeks before parts are likely to be in. Additionally, when the manager we spoke to learned about the situation, his first reply was that he didn't have A/C as a kid... not sure how that's relevant but I can take a guess as to what the intention was behind the remark and that's extremely unprofessional. Guests are coming to stay for several days and they'll have nothing to offer those guests but a stuffy room. This really is the bottom of the barrel service. To our knowledge, the techs that have come out are good at what they do, professional etc, but there's always an upsell and the product quality and management is an embarrassment. I will be recommending Arlinghaus heating and cooling from now on and the next unit will be from them.

Sam saved my holiday weekend! After a do-it-myself project went the wrong way, I called Sam on…read moreFriday of Memorial Day weekend at 4:50pm. He answered! Even though he was so busy and had 5 other houses to tend to, he added me to his list!!! I texted him a photo of my problem. I basically cut off the entire water supply to my house! He texted when he was on his way and promptly came over! He was professional, friendly, understanding & had my water line fixed FAST! So very grateful to Sam at Kings Plumbing! I will be recommending him to all my family, friends & patients I see in my office!

I was quoted $190-290 for a kitchen sink clog. I had to wait 5 days for the appointment. When they…read moregot here, it only took an hour to complete the job, but the company tried to charge me well over $400, saying it was a complicated job! Definitely felt taken advantage of, and there was a lack of transparency. They acted like they were doing me a favor to honor the $290 quote. I would not recommend them to anyone. They said they would come back to look at the vent, but I never heard from them again. Good riddance.

Logan and Eddied arrived promptly in the morning with everything needed to install a furnace and…read moreair conditioning unit. Both were professional, efficient and worked well as a Team. They communicated using terms I could understand about HVAC and electricity. The installation was completed within the time they quoted me. When the work was finished, they walked me through the workings of the new equipment and thermostat; AND they left my home in the same condition as they found it . . . lights out, doors closed and work area clean of debris.

Nate was here today to service my HVAC system. He was awesome. Explained everything and was…read more100% professional.... thanks for sending such great customer service reps.

I'm unsure why carbon plumbing has such a high rating. They told me the soonest they could unclog…read moremy toilet was in 5 days. That's not very responsive when it's your main toilet. It seems that the moto of Tarvin Plumbing should be "If you want quick service, go elsewhere."

Just an update to the review posted about 18 mos. ago. In the thousands of dollars I spent with…read moreTarvin to have our plumbing issues resolved, we paid to have the plumbing beneath the sink repaired due to a leak. Needless to say, their repair hasn't held. The pvc piping they installed won't even stay together. It only held for a few months and then just came apart-- leaving us with having to have a bucket beneath the sink. I'm just frustrated enough to write this updated review now because I have to pay to have another plumber come out to fix their work. These people are predatory and unprofessional. Would not recommend. What would've been nice is if the owner of this plumbing company saw the invoice number on my receipt in the last post and tried to reach out-- but he didn't. Instead he implied that we didn't even have his company service my mother's home. Having integrity in your business -- owning a job and its result means something.

Had an AC issue overnight. Called when the office opened. Kelly found an available technician,…read morewho was here within one and a half hours of my initial call; diagnosed the problem; fixed it; and, was finished in 30 minutes. We've been Rusk clients for more than 40 years; and, their responsiveness and service simply cannot be matched. Can't imagine ever using another HVAC company.

We had interactions with several people over the course of a couple of weeks. Overall, a very good…read moreexperience. We'd recommend them for their professionalism, timeliness, and craftsmanship. Our Story... Our central air wasn't working so we called Rusk hoping to get a technician out to fix our issue.  Judy scheduled our appointment for the next day but called us back and advised that she could get us in that day if we were available.  We welcomed the earlier appointment.   They sent Brock (we think that was his name). He was very professional and pleasantly explained that we likely needed a new unit.  He was empathetic and set the tone for a positive experience.  Enter Steve Morrison.. Steve was extremely knowledgeable, personable, and went the extra mile in surveying our entire home (how many windows, how tall the ceilings are, etc.) to determine the best system for us.  His quote arrived shortly after our interaction and when we posed questions, he responded almost immediately.  We landed on agreeable terms and Steve advised that he'd get our equipment ordered and someone would call us to schedule. Three days later we got a call to begin our installation on the next day.  We were in the midst of a string of hot humid days so we were pleased that they worked us in so quickly during a time of peak demand.  Steve #2 arrived at 7:30 on Friday morning.  He worked quickly and methodically.  He ran into road blocks, and worked his way through.  He provided helpful updates, and answered questions with ease.  Steve went above and beyond to care for our home in a way that we admired. Shoe covers, tarps, all without prompting. We really appreciated his diligence in this area. When it was apparent that he might not complete the job by the end of day, Steve pushed through to make sure our weekend would not be miserably hot and sticky.  As he prepared to leave he provided instructions for the operation of the unit until Monday, outlined the tasks he planned to complete on Monday, and asked if 7:30 was a good start time.  We expected to see him on Monday at 7:30.  We had a great weekend in our newly cooled home.  We prepared to welcome Steve at 7:30 on Monday... our workdays began to ramp up and we lost track of time.  We got a call just after 1:00pm and the scheduler asked if he could send someone over at that time.  I explained that we were expecting Steve that morning and he advised that Steve likely didn't know his schedule... this was the first interaction that was contrary to our expectations. Nick arrived shortly after.  Like everyone we'd interacted with, Nick was very pleasant.  My husband asked questions about the tasks Steve identified on Friday.  Nick was eager to continue the installation to our satisfaction, but there were a couple of notes missing in the transition.  He didn't know to secure the unit to the brackets, which was pretty important in our opinion and left fewer filters than previously expressed. We called the office to inquire about the transition and Steve Morrison came back out to ensure that everything was done correctly, and according to Rusk standard. We really appreciated the reassurance. Nobody likes to pay handsomely for unexpected replacement costs, but we feel good about our experience, and the new relationship we've formed with Rusk.

Professional, friendly and customer service oriented…read more Really explained everything we needed and answered all our questions. Really smart and intelligent salesman.

I was having trouble with noise from a blower on my 18 yo furnace. Further examination indicated…read morethat there were rusting portions of the heat exchanger. This was supported by a live walkthrough for me to view what the repair person was talking about. The same afternoon (!) options were presented for replacement and a choice was made. An appointment was made and several days later the old furnace was taken out and a new furnace was installed in less than 4 hours. Everyone involved was extremely helpful and courteous. Bottom line: price quoted and installation met with no surprises. Clean space left with all old items and leftover stuff removed. Several weeks later, I remain completely satisfied with the job and would happily recommend this company based on my experience. I will continue to use them in the future.