Let me start by saying my 2025 BMW X5M Competition is still under warranty, including tire and…read morewheel coverage. Unfortunately, my BMW dealership couldn't get me in for two weeks, so I decided to take a chance on Mavis in Wake Forest. WOW, am I glad I did! From start to finish, the experience was absolutely exceptional! Joe, the store manager, was AMAZING! Incredibly personable, professional, and genuinely committed to customer satisfaction. He made me feel like a valued customer from the moment I walked in. His outstanding service truly sets this location apart! I also want to recognize the two technicians who repaired my leaking tire. They were professional, knowledgeable, and took excellent care of my vehicle. It's rare to leave a tire shop this impressed, but Joe and his team certainly earned it! For tires, repairs, brakes, or other automotive needs, I HIGHLY recommend Mavis in Wake Forest! Joe, thank you, sir! You've earned my trust and future business. Five stars all the way!

Excellent Customer Service! Professional, Quick Service, Very Accommodating. Very Happy with my…read moreExperience. 5 Stars! Will come again! Special shout out to Carlos and the staff for making my experience easy and peaceful. Thank you!

I am happy to report that the service here has significantly improved and returned to the high…read morestandards I have historically come to expect from this location. My most recent visit was specifically for their complimentary tire maintenance checks, and the team handled it flawlessly. I stopped by for a quick, free air check and had them examine my tire tread wear right before heading out on some major road-trip excursions. The entire process was incredibly efficient. The technician was fast and polite and made sure all four tires were perfectly inflated and performing exactly as they should for highway driving. The free air check is incredibly easy to navigate. You simply drive onto the property, follow the clear directional signage to the designated area, and wait. Someone will come out to assist you shortly. You do not even need to get out of your vehicle to get your air topped off. At my last tire rotation, I am glad to note that this rotation went better than my prior experience. The service bay crew was highly organized, working with the exact type of speed and precision that originally made me a loyal customer. Just like my earliest visits to this shop, I was in and out of the service bay in no time. It is great to see this team regain its momentum and deliver fast, convenient, and top-tier customer service again. Service has improved here and returned to what I've come to expect.

I wasn't sure whether I wanted to post this review, but the more I thought about the experience,…read morethe more I felt it was worth sharing--particularly from a customer-service standpoint. I arrived at Discount Tire in Wake Forest with a tire that was actively leaking air and was nearly flat. Yelp showed the store as being open until 6:00 PM, but when I arrived, I was told they actually closed at 5:00 PM. No big deal--hours can change, and I completely understand that. What disappointed me was what happened next. I explained to the person at the front desk that my tire was leaking badly and that I had just added air so I could safely drive there without damaging the tire on my 2025 BMW X5 M Competition. I wasn't coming in for routine maintenance or something that could easily wait--I was asking for help with a tire that was losing air and needed to be inspected and, if possible, plugged or repaired. The response was essentially that I should go online and schedule an appointment for the following week. I understand arriving near closing time isn't ideal, and I certainly don't expect employees to stay indefinitely after business hours. But when someone walks into a tire shop with a nearly flat tire and explains that they had to add air just to safely get there, I would hope there would at least be some effort to help assess the situation, offer a safe alternative, or provide some direction beyond scheduling an appointment for the following week. Unfortunately, the experience became even more frustrating after I left. Shortly after driving away, I discovered another nail/screw in my front tire, which I apparently picked up while in or around the parking lot. I obviously cannot say how or exactly where it happened, so perhaps that part was simply incredibly bad luck. At that point, though, I was honestly speechless. I arrived asking a tire company for help because I had a nearly flat tire, left without assistance, and then found myself dealing with another tire issue. I'm not posting this because I expect every problem to be solved immediately. I'm posting it because customer service is often defined by how a business responds when someone genuinely needs help. Even if the shop couldn't perform the repair that evening, a little concern, guidance, or effort to help a customer safely get back on the road would have made a tremendous difference. Maybe the second nail was simply bad luck. But the customer-service experience is something Discount Tire can control, and unfortunately, this particular experience left me very disappointed.

I found the Louisburg store when they first opened by chance and have been going back for every…read moreservice I need. I live in NW Raleigh but when you find a shop that is consistently efficient, courteous, professional, and friendly, you stick with that shop. They have performed every service that I have requested. Never tried to upsell me on anything but are thorough on they inspection of the vehicle's upcoming needs while servicing the car. Hats off to Chris and the crew in Louisburg. Keep up the great work. See you all again soon.

Brutally honest review - took our SUV in on Sunday morning, we had a slow leak in right rear tire…read more Waited a while, Dante (extremely kind and professional) let us know that when our tire was removed, the technician actually ripped a hole through our tire. Dante let us know that they damaged our tire and generously offered to replace it . of course you can't really have a brand new tire and a used tire on the rear of your car which we pointed out. Dante offered to replace both tires at the cost of Mavis . we were so impressed to buy his owning up to the mistake that we offered to pay for one of the tires, and Mavis would pay for the tire that they damaged. We left Mavis with a spare tire on the right rear of the car and we were told to come back Tuesday when our two new tires would arrive. Arrived on Tuesday, and the two tires were put on the back of our SUV, watching the entire process, especially after the technician putting a hole through our tire, we did not feel a lot of confidence in the skills of the technicians in the bay . Left now for the second time, got home and realized that our tire pressure warning light was on because the tire had not been filled to the proper amount. Plus, on our receipt, it stated to come back within 25 miles of driving to have the torque tested. Now we are on Wednesday and it is the third visit to Mavis in four days. Let the gentleman know at the counter that our receipt said to bring it back in within 25 miles and he said he had never heard of that. Showed the receipt on my phone and let him know our tires were low just since yesterday. Got the torque tested, got the air in the tires. In all honesty, if this review were based on Dante and his professionalism, we would give a five star rating, however, the lack of confidence in the technicians is very concerning and for that reason we are giving a three star review. Secondly, what if we were in a position that we could not have paid for that second tire? It was a $449 transaction. We offered to pay for that tire so that our tires matched, but not all customers would be able to do that and that would mean that Mavis would have had to eat the cost of two tires. The establishment is new, nice, clean, however, we personally would not go to this location again . This should've been a one time appointment to check on air leak in a rear tire that probably could've been patched and it turned into three visits, $449 and a decent amount of hassle. We had high hopes for a brand new tire place close to home, but we will not return again .

Discount Tire of Knightdale is great for consumers. Not blaming them for the awful increase in tire…read moreprices of 2022. But I hope their Corporate Office will negotiate cheaper tire prices in the upcoming 2023 now that gas prices are down. I have used Discount Tire of Knightdale for at least the last 6 or 7 years for over 7 vehicles. They have always been reasonably priced (till no one and nothing has been since early 2022) and excellent customer service. With appointment quick or as walk in always been willing to fit me in. Naturally a bit of a wait at very busy times. Love they only do tires, some rims, and natural tire accessories such as TPS. No Alignments, brakes... Always get the road warranty. Never any argument as to why a tire needs repair or replacement. And mine have always still been covered under warranty. My only cost being the road certificate fee to cover the new tire if it needed replacing. One last thing, once your car goes in the bay area rest assured it will be out shortly. Not pulled in and left to sit. Lol okay two things, you can use any Discount Tire to honor your warranty.

Always a great experience when I come to ANY Discount Tire location. They obviously have some sort…read moreof business model that allows them to be virtually the same wherever I go. Kind of like Chick Fil A. They explain what your vehicle needs; how their products will meet the need; and get you taken care of quite quickly. No ridiculous wait times and upselling. Always a great experience.

Murray's has been my go to for almost 20 years now. Gary and his team are dependable, reasonably…read morepriced, and a great family run business. This latest service was for new tires and wheels on my son's truck and they worked through all the details with him. He is very happy!

If you are in need of a Front end alignment for your car or truck, please do yourself a favor and…read moretake your vehicle to Murray's Tire and Auto Service. Murray's will provide a professional experience at a reasonable price. You will receive the proper paperwork showing a before and after settings of your vehicle's alignment. Highly recommended shop! Great price, quality work, and speedy service!

Not a good experience here. Stopped in to get a tail light replaced, there was already a wait and…read morethe waiting room now has only 5 chairs. Finally, my car gets pulled in and see my hood up. I asked one of the techs, "You aren't changing my oil, right?" He looked at me like I was nuts and said no, just tail light replaced. Hmmm ok. Next thing I know, I hear him tell another tech, "It's just a tail light on bay 3!" Ummmmm In the meantime, the franchise owner (I think?) comes in and he's speaking to another Jiffy Lube on the phone and he was very brusque. He hangs up, then the tech walks in and is patiently waiting, the owner says "Do you need to get in here?" He didn't speak to the tech very nicely, it was just not professional, especially with a waiting room full of customers. The man was driving a black Cadillac, if that's the owner, not sure. Finally leave and I get about 1/4 mile down the road and my car tells me my hood is open. I pull over and sure enough, they had opened my hood for no reason! A tail light has NOTHING to do with needing to open the hood. I'm so glad that I was paying attention because I really think they were planning on changing the oil without my permission. I should have just gone to the dealer, these quickie places are just no good and have piss poor customer service and pretty sketchy techs. Skip Jiffy!

They were fast, efficient, respectful & thorough. In and out within 15 minutes. Thanks guys!read more

I had a great experience here yesterday. Right after getting off the freeway, my tire pressure…read morewarning light came on and I could tell one of my tires was losing air. I needed to get it checked immediately. I just happen to see that this place was right around the corner from me so I decided to stop by. The staff was very quick, professional, and able to identify the issue with my tire right away. Their prices were very reasonable, and the service was fast, reliable, and efficient. I also really appreciated the family-oriented atmosphere and the way they treated their customers. I would definitely come back here again if I ever need tire service in the future.

If you need good quick service, pull up at Keke's on the intersection of Atlantic and New Hope…read moreChurch. Pull into one of the probably 20 spots they have right in front. One of the service providers will come to you and ask what you need. They'll take you back to select which tires you want, they have a range of prices, used, new, etc. they will get your car on a couple of jacks and within 15-20 minutes you're done. They do balance the tires but they don't do alignments, just FYI.

3 days after a routine oil change my car was found with almost no oil in it and critical engine…read moredamage. Jiffy Lube denied fault. I would not trust their workers at this location or any other.

After having an issue with the groupon the cashier stated I was calling him a liar and threatened…read moreto fight me in front of my son