I now have my mechanics for life! I've been looking for honest, reliable care for my car after bad…read moreexperiences with the dealer. When I took my Subaru to Ft. Washington Auto & Tire I was prepared for the runaround. Instead, I found Derrick and Betsy who were helpful, very friendly and extremely professional. I was seen in a timely fashion. They under-promised and over-delivered. My car was fixed sooner than I expected and the reasonable price was a little less than what I expected. You can't ask for more. I have a couple more things that need to be done and you can believe my car will be going to Ft. Washington Auto & Tire.

Passed this place today and it reminded me to warn others: on the 2nd or 3rd time I took my car…read morethere, it was in for the day for an oil change. Picked it up at the end of the day and gas was almost empty in a surprise to me - I didn't write down mileage when I took it in but by all indications they'd put 90ish miles on it. Called to express alarm; someone said they'd look into it and get back to us but naturally never did. Wasn't worth fighting about but this place is proven untrustworthy and I hope others can avoid getting taken advantage of like I was. Can't I give them 0 stars? This is the worst a business can be - stealing from and lying to customers

I recently had service done at Marlboro Tire and Automotive twice. My first experience was good…read more During the last week of April they replaced the starter on my 2021 Kia Telluride, and everything seemed fine at the time. However, when I picked the vehicle up, I noticed an issue with my parking sensor that had never happened prior to the service. I made another appointment to have that checked out along with several other issues I already knew needed attention -- a wheel bearing, a check engine light, and a transmission issue. I dropped the car off on Sunday, May 17th. They called me Monday and explained that the parking sensor issue was unrelated to the starter replacement, which I accepted. They also said the transmission issue would need to be handled by the dealership. The check engine light turned out to be caused by the evap vent valve being disconnected from the evap canister, and they reconnected it. Total cost was $160. I stopped by a little after 3 PM to pay and pick up the keys, but told them I would return later that evening to actually take the vehicle home. When I came back at 9:55 PM, the first thing I noticed was that the vehicle was unlocked because the mirrors were folded out. On my Telluride, the mirrors automatically fold in when the car is locked. When I opened the door, the dashboard was lit up and the radio was on. Once I sat down, I realized the vehicle was actually still running. My car's drive information automatically resets if the vehicle has been off for four hours. The dash showed the vehicle had been running for 9 hours and 30 minutes, had been driven 16.7 miles, and was averaging 4.5 MPG. I took a picture at 9:58 PM. Honestly, I wasn't even angry at first -- I was more shocked than anything and was actually laughing about it when I told my wife. Mistakes happen. The problem came the next morning when I returned to let them know what happened and showed them the picture. Instead of acknowledging the mistake, they immediately denied it and insisted there must have been some kind of malfunction because they "could not have made that mistake." I initially spoke with the two women behind the counter, but then a man came out from the office and asked what I wanted. I told him I felt they should at least refund the $160 service charge or compensate me for the gas burned while my car sat idling all day. He refused both. We went back and forth for several minutes. I explained that up until that moment I had actually been happy with their service and thought I had found a repair shop I could continue using. I told him the issue wasn't the mistake itself -- it was the refusal to take responsibility for it. I also explained that if he had simply apologized and made some effort to make it right, I probably would have laughed about it later and continued bringing my vehicle there. Instead, I was treated as if I was making the whole thing up despite having photographic evidence. When I told him that my only remaining option was to leave an honest review online about my experience, he accused me of threatening him. I told him it wasn't a threat -- I simply intended to describe exactly what happened. To make matters even more frustrating, when I later attempted to leave a review on their website, I was required to enter my invoice number, last name, first name, invoice total, and service date to verify my visit. After entering all of the correct information directly from my invoice, I received an error message saying the information did not match their system records. I can't say for certain what caused that, but it certainly gave the impression that I was being prevented from leaving a review through their website. Again, mistakes happen. What matters is how a business responds when they do. Unfortunately, their response completely changed my opinion of this shop.

Great service and quality at Marlboro Tire and Automotive!…read more I needed to get my tires repaired/replaced and found this that this shop was just a few minutes from my house. It was after hours, so I filled out an online drop off form and left my car and key outside the facility. Really convenient to be able to drop the car off during non business hours so that service can begin bright and early the next day. The next day, the staff called me with more information about my issue and a recommended set of repairs. I appreciate the honest advice and information that Christine provided, she helped me make a couple of decisions about the work to be completed to the car. The shop was able to order the parts I needed and install them within 2 days - appreciate the pretty quick service. The prices are fair and the staff was really friendly and helpful - would definitely bring my car here again for a service if needed. No wonder they've been in business for 30+ years.

The crew were super helpful and informative helping me out with a blown rear tire. Special thanks…read moreto Martinez.

Jeremy and the team are the best. They are honest and have fair prices. I've been going here for…read moreyears.

My check engine light was on and auto tech did a diagnostic test and fixed what was wrong. I was…read morealso kept informed. I was very pleased with a job well done

I requested a full check out on a 1972 vehicle. The shop charged $160 for this service. I towed the…read morevehicle and there was where it sat for a MONTH with nothing but excuses. Finally they provide a check out sheet and I had the veh towed home to do what I wanted then returning to him or someone else for the remainder. I attempted to remove the wheels to have the tires replaced and discovered they had hammered the lug nuts so tight there was no way to remove them without equipment.. this was soooo unnecessary other than maliciousness! Of course they deny ever removing the wheels.........how do you do a full $160 inspection without even taking off the wheels

From the moment I walked in the door the customer service was a 10 from start to finish I received…read moregreat customer service Good conversation Good service Great price Great timing I got in and out within a couple hours Definitely returning to this location A1 SERVICE

Great customer service always. Had oil change and tires rotated and tire pressure monitor sensor…read morereplaced.Shaun technician was great explained everything that was needed in full deal. Excellent service every time.

Bad front desk worker very rude. Called a week ago for inquiry and tone was very rude so they did…read morenot get my business.

I didn't have any problems in my car until I took it here I changed the radiator and some how my AC…read morestopped working and it appear the check engine light and they didn't want to fix the mistake they did because they tried to change me a lot to fix the problem they did

Per the advice of my mother, who was a previous customer, I stopped in for a pre-trip inspection…read morebefore a very lengthy road trip. I was the first to arrive (before the shop opened), as I wanted to be in and out as quickly as possible. The young lady at the front desk assisted me and informed me that the service required full payment upfront. Now, for many businesses, this would be a red flag. But given the nature of this particular establishment, along with its solid reputation, I was completely OK with this. You've heard of "dine and dash," involving people who eat and skip out on their bill, so I'm sure that this business didn't want to deal with people who "drive and dash." Anyway.... The mechanic started working on my vehicle immediately and was extremely thorough. Shortly thereafter, I had the pleasure of meeting the owner, Mr. John, when he entered the sitting area/lobby. I asked if he was the owner because he just had that commanding presence that most owners possess & I wanted to speak with him directly. I informed Mr. John about why I came to his shop and truly appreciated the time and care he put into servicing my vehicle to ensure that it was safe. He told me that he could tell I took care of it, and that for its age, it was in great shape. Mr. John even went the extra mile (see what I did there, haha) and showed me some things that were worn and would eventually need repair. This was great info, not only so I know what to expect for a future visit to my local auto repair shop but also because I decided to have some of the work performed that same day. I felt it was wise to get it out of the way and not have to worry about anything breaking while on the road. Mr. John even told me to call once I arrived at my destination, which further proved that he genuinely cares about his customers and takes great pride in his work. I called the following week and let the young lady at the service desk know that my trip was smooth!

Mr. John will give it to you straight with fair pricing. Originally brought my Audi Q5 in for a…read morecoolant leak. After diagnosing the problem he informed me the cost of repairs would be almost equivalent to an engine replacement. As the issue could be a simple water pump or more complex as a blown head gasket. Needless to say the work was not performed but I appreciated his honesty!

Went in for my CV boot, ended up needing to replace a valve cover gasket. I don't know how but my…read morecar also started making a noise. When I went back to him he told me it was my turbo and it would cost me $5000. He decided rather than fix the cv boot that he'd just fix the axle for $1800. I told my regular mechanic and he screamed. Oh btw, he also charged me an extra $100 to take a look at what I believe he broke, but denied he did. My car never emitted smoke before him but anyone who owns a BMW knows once your engine valve has been opened you basically need to replace the gasket and likely the cover. All that said, I could be wrong and it's all a coincidence. Just go to the dealership and if it's too expensive there find a regular mechanic. DO NOT GO TO THIS GUY!

Service was great just had to wait for awhile til the mechanic arrived..no reason why he was late…read morebut other than that it was just an oil change. Wish they can possibly help with my brake services but I had to find the part number which I do t think they were able to.