I recently had an uncomfortable experience at the PetSmart grooming salon in Danada Square while…read morepicking up my daughter's 6-month-old Maltese. When I arrived, I informed the staff that I was there to pick up my daughter's dog. The employee handed me the grooming receipt but did not bring out the dog or explain that payment was required before the dog would be released. I stood waiting patiently, assuming they would bring the dog out as has been my experience at other PetSmart locations. While I was waiting, another customer arrived to pick up her dog. A groomer brought out a different dog, and I stated that it was not my daughter's Maltese. The groomer responded, "I know," and then told me I needed to pay first. At no point prior to that had anyone communicated this requirement to me. I explained that I have two Maltese of my own and have used PetSmart grooming services before, and I had never been required to pay before my pet was brought out. After expressing my concern to the store manager, I was told that the reason for requiring payment first was because "some people" do not pay and simply walk out. That explanation left me feeling uncomfortable and singled out. The policy was not communicated clearly, and the interaction made me question whether assumptions were being made about me. Whether intentional or not, the experience felt discriminatory and unwelcoming. I am sharing this feedback because all customers deserve clear communication, consistent treatment, and respect. I hope PetSmart reviews this matter and ensures that policies are applied fairly and explained professionally to every customer.

Worst dog grooming, never using them again. He came back…read morewith mattes that he didn't have before the grooming. I paid for the furminator which is supposed to "reduce shedding by 90%", his hair is coming out like crazy since I took him in. I called and complained and they said they can't brush it all out, they didn't brush anything out. He's a Great Pyrenees, and I know he has a challenging undercoat, they should've told me they can't handle it. $100 wasted, I'm now taking him to a reputable groomer who assured me they know how to groom Great Pyrenees.

Dog washing bays are terrific and so much easier than washing at home (between grooming session)…read more Stocked with needs and a full strength hair dryer.

Very good selection of grain free dog food for our dog with allergies…read more Also, we have 3 fishtanks at home, and we have always found what we needed on their shelves at the store.

I love this place! I don't actually own a dog, but I occasionally shop here for the dogs I sit…read more They have lots of healthy treat options, which I appreciate, and the staff are always helpful, friendly, and knowledgeable. Their enrichment toy selection is top notch, plus they have lots of cute regular toys too.

I love shopping here for my small chihuahua. The staff are super helpful when it comes to answering…read morequestions but most importantly they're always friendly!

Made the drive to this location because the specific item I was looking for was shown as in-stock…read more The associate said the item I was looking for has been recalled so was not available at all. Found an alternative product that would work and at the check out find out that one was also recalled and they couldn't sell it to me. So disappointed and irritated to have made a special trip all for nothing.

Doesn't answer phone, leaves early…read more You can't make an appointment for trims. The hours on the website state they're open until 6 or 7 and they don't take appointments over the phone. I called the grooming extension and the away message said they were busy, not closed. Got there at 5:40 Pm and they were closed. Petco blamed their staff and offered no compensation, 40 minutes of driving wasted.

Groomer Sam (Samantha) at Wheaton Barking Lot is wonderful. She gave my old poodle a superb haircut…read moreand treated him with utmost care. I highly recommend her services!

Amazing service for the kindest grooming services and vegetarian and vegan baked doggie treats!…read more I shall return here again and again! 5 Yelp Elite stars and Yelp All-star review!

Soooo....still no comment on the flag by Google? I mean, you can pretend the more responses you…read moregive will change the actual facts if that helps you sleep at night. And yes I am aware Petco cannot adopt your cats out. All I said is she was confirmmed as still being there.

My Experience as a Prospective Foster -- Timeline…read more July 25: I applied to become a foster and prepared my foster room so it would be ready for inspection. July 26: I received an email stating I had been accepted. I contacted the references I provided and learned that neither had actually been contacted. I was also not subjected to a phone interview, home inspection, foster training, or other screening that I have experienced with other organizations. At the time, this didn't concern me because I was eager to get started. July 29: The intake team welcomed me, and I explained that my daughter, who would be doing approximately 50% of the bottle-baby care, would be unavailable until August 10 while overseas. I was told this would be fine and that a litter would be pulled from animal control on August 11, brought to the Wheaton shelter for an intake exam, and then made available for me to pick up there. I was excited because I specifically chose this organization due to its location. August 3: I was asked if I could take two neonatal kittens. I explained that I could not start until August 10, as previously discussed. I was also told they may have already been committed to me, although I cannot confirm that. August 7: I followed up and was told the intake person had taken two kittens herself, despite previously telling me she already had six kittens in her incubator. I don't know the circumstances, but based on my previous fostering experience, adding more neonates to an already full incubator raised concerns for me. I was also told that the litter I had expected on August 11 had already been transferred. August 11: My anticipated start date came and I received no communication about a litter. August 12: I followed up and was told there were no kittens available. I was then asked to take two older kittens. I understand that every kitten needs a foster, but I specifically requested neonates because I have incubators and other equipment that can be particularly beneficial to neonatal kittens. I had also been told I would be fostering neonates. Later that day, I was told neonatal kittens were available but that I would need to drive to Chicago to pick them up. This was problematic because I am new to the area and specifically chose the Wheaton organization for its location and my unfamiliarity with city driving. My phone then broke, so communication stopped temporarily. August 15: I got a new phone, contacted them, and apologized for the communication gap. They were understanding, which I appreciated. August 18: I was contacted about taking two neonates and asked if I could meet someone in Oak Park. I agreed. They later arranged for transportation to Wheaton, which I appreciated, and I began preparing to pick up the kittens. Before doing so, another foster contacted me with concerns about the organization's medical practices. They described issues involving illnesses such as panleukopenia, Giardia, fleas, and ringworm allegedly circulating through the shelter, as well as concerns about containment and treatment. I recognize that this information came from another foster and that I cannot personally verify every claim. However, it concerned me enough to research the organization further. After reading numerous reviews describing cats being sent home or returned with illnesses and other medical concerns, I became increasingly uncomfortable moving forward, particularly with vulnerable neonatal kittens. I contacted the owner to ask questions about the concerns that had been raised and to give the organization an opportunity to explain its medical protocols. Unfortunately, I felt the response was very rude, hostile, and defensive, which further contributed to my decision. Ultimately, I chose not to continue fostering with this organization. I am sharing my personal experience and clearly distinguishing it from information I was told by another foster. I cannot verify everything I heard and do not want to present rumors as facts. However, fostering neonatal kittens is a significant responsibility. I need to have complete confidence in an organization's medical protocols, communication, transparency, and support before placing vulnerable kittens in my care. After this experience, I no longer felt comfortable doing so, and I decided it was best to withdraw from the foster program.

Spotted Paw has been our go to groomer for the last 3 years! We have 2 pure bred Ragdoll cats…read more(Cosmo 5 years & Moose 1 year) - Cris, Mike, and their staff have ALWAYS treated our kitties like their own. We bring (now both kitties) in about every 4 - 6 weeks to keep up their coats nice and smooth and untangled. They always feel great, look great, and come home happy as can be! We also started purchasing all of our kitties dry and wet food from Spotted Paw (all locations, we like to try new stuff!)! Our Cosmo had some tummy issues, and since purchasing the Farmina brand for both kitties, and changing the wet food (and increasing it) they have both never been healthier, especially their skin and coats! Thank you Cris, Mike, and team - we truly love Spotted Paw and all you are doing for our kitties! We will continue to support and share their business as it's absolutely top notch!

ZERO STARS! Took my dog to their newest location (third location since I started using them) and…read morethey destroyed BOTH of my poor dogs ears, actual giant chunks of skin missing because they don't know how to use their tools!!! It's one thing to make a mistake on one ear but then to do the same thing on the other ear just blows my mind. They didn't even say anything about it even though there was dried blood all over her ears. All they cared about was my Zelle transaction going through and I gave them a good tip! I'm so mad I didn't take a second and look at my dog better before I left. There's no excuse for this, who knows what the kids working there are doing to the dogs. Never going back here!

Have been getting my Goldendoodle groomed here for 2years. our old groomer left and we had Brooke…read morefor the first time recently. She is wonderful! My pup looks great and Brooke is fast. A much better experience all around.

The absolute worst place you could bring a dog to be groomed. They cut my golden retriever's coat…read moredown to nothing, less than half an inch long. "We thought you would like it." Nope, not only do I hate it, but you acted without permission and but my dog at risk the hottest week of the year. Cutting a Golden Retriever's hair short is not recommended because their coat plays a crucial role in regulating their body temperature. The double coat provides Insulation: The double coat helps to regulate a Golden Retriever's body temperature, keeping them warm in the winter and cool in the summer. Protection: The outer coat acts as a barrier against the elements, protecting the skin from wind, rain, and sun damage. Water Resistance: The double coat helps to repel water, making it easier for Golden Retrievers to swim and play in the water. This is basic information all groomers should know.

Nobody even welcomed us when we went inside . The tanks are all dirty . This Place smells so bad …read more Looks like a underground bunker for a illegal weed farm or something . Would not recommend buying anything from them . They are way over priced anyway .

There's nothing like an "old fashioned" pet store! The personalized attention is beyond belief at…read moreTropi-Quatics Pet Center. My husband and I have 5 aquariums and stopped in to browse (and perhaps get some cherry shrimp) for our newly set up micro-tank. Josh was like a professor as he explained about plants & fish! We walked away with an array of knowledge garnered from Josh and Mike, along with a plant and a few other items. Thanks guys! We LOVE your store!