I was told I could not use my treat points because my sub total was not enough. Said they could…read moreonly use the full point value and not partial. That is so ridiculous

We brought our cat in for a grooming appointment at 9:00 am. We waited outside in the freezing cold…read moreafter ringing the bell to be let in, no one came. We then waited 20 minutes for the groomer who wasn't even there, and the manager couldn't even get a hold of them. We just left. A waste of gas and scared our cat for nothing.

Very good selection of grain free dog food for our dog with allergies…read more Also, we have 3 fishtanks at home, and we have always found what we needed on their shelves at the store.

The prices here are super high. Shelves aren't stocked with all the tagged items, items seem like…read morethey sit a long time too. (and I'm guessing that's because of the high prices.) The stuff I used to get here for my animals they don't even carry anymore. The employees are not very helpful. They're not enthusiastic about their jobs and they seem a little sedated like they're out of it. The vibe of the store is mundane. but I guess when the employees don't want to be there, it makes the customers not want to be there either.

I love shopping here for my small chihuahua. The staff are super helpful when it comes to answering…read morequestions but most importantly they're always friendly!

Awesome staff and our pup loved all his goodies! We will definitely be back. Shoutout to Ariel G…read more who was especially helpful and kind.

Made the drive to this location because the specific item I was looking for was shown as in-stock…read more The associate said the item I was looking for has been recalled so was not available at all. Found an alternative product that would work and at the check out find out that one was also recalled and they couldn't sell it to me. So disappointed and irritated to have made a special trip all for nothing.

Doesn't answer phone, leaves early…read more You can't make an appointment for trims. The hours on the website state they're open until 6 or 7 and they don't take appointments over the phone. I called the grooming extension and the away message said they were busy, not closed. Got there at 5:40 Pm and they were closed. Petco blamed their staff and offered no compensation, 40 minutes of driving wasted.

Fantastic Job. Brought my babies here for grooming and…read morethey were perfect. I had very specific requests for grooming and they did it exactly. I didn't know until I looked at my receipt that this place is the same as Bentley's.... but maybe geared more towards grooming. They do have a small store with food and accessories, but not as much as you would find at a regular Bentley's.

I was going to try this place but heard they were bought by a PE firm and prices were going up. My…read morefriend (who is not going to continue going here) said her dog's cut was $85 but now with the PE firm in charge raised the price for the same cut with NO CHANGES is $190. Asinine!!!

Volunteering at St. Sophia's Forgotten Felines has truly changed our lives…read more We originally started looking for a rescue where my 6‑year‑old could volunteer alongside me. I wanted a place that was safe, welcoming, and patient with little hands that move with big enthusiasm. St. Sophia's was exactly that. From day one, they made us feel included and valued, and they treated my daughter like a real part of the team. What started as simply wanting to help quickly turned into something much bigger. Before we knew it, we took home our first foster kittens... and then our second... and then our third. Fostering became such a meaningful part of our family routine, and we loved watching these tiny lives grow and eventually go to wonderful homes. We ended up adopting one of our foster kitties. After that, we became even more involved, helping with events, supporting the shelter however we could, and becoming part of the heart of the organization. St. Sophia's truly cares about their cats, their volunteers, and their community. They're compassionate, knowledgeable, and they make it easy for families to get involved in rescue work. If you're looking for a place to volunteer, foster, or adopt, this is the place. I'm so grateful we walked through their doors.

I was a volunteer with this organization and have chosen to step away due to the following…read moreconcerns. I am writing from the email account I was instructed to create during my time as a volunteer, which is why the name may appear as St. Sophia's. Animal Care Manager The animal care manager was often controlling and disrespectful toward volunteers. I witnessed interactions that were hostile and inappropriate, particularly toward younger or more naive volunteers who were less likely to recognize that this type of treatment was not acceptable. I also had serious concerns regarding medical care practices. The animal care manager is a house cleaner by profession and has no medical training, yet was making treatment decisions and distributing medications without clear veterinary oversight. Diagnostic testing, including fecal exams, appeared to be rarely used and typically only considered in more severe or persistent cases. As a result, animals were often treated repeatedly without confirmed diagnoses, leading to concerns about overuse of antibiotics and deworming medications, as well as potential long term effects such as antibiotic resistance and ongoing gastrointestinal issues. Director Despite working in human resources in her professional career, the director allowed and contributed to a hostile and toxic environment. Concerns brought to her about the animal care manager were frequently downplayed rather than meaningfully addressed, often with assurances that issues had been handled, yet the same behavior continued. There appeared to be a culture where disagreement was not welcomed, and individuals who raised issues were often dismissed. Despite the presence of a board, the director operated in a way that discouraged feedback and limited accountability. In addition, during my time volunteering, I did not observe the director actively participating in hands-on shelter operations, even during busy or high-demand periods. Her involvement appeared to be primarily administrative, while the majority of physical shelter work was left to volunteers. It was common to see her disengaged from on-site responsibilities, often occupied with desk work while volunteers handled adoption-related tasks. I also witnessed situations where sick or exposed animals were approved for adoption, with the explanation that adoption terms covered the possibility that animals may be sick or exposed due to being in a shelter environment. Post-adoption concerns were often not taken seriously, and follow-up appeared to be inconsistent or lacking. In my experience, there was a strong emphasis on moving animals out quickly, even when it raised concerns about potential exposure of adopters or existing pets to conditions such as Ringworm, parasites, or other illness. I am very concerned for the cats in their care as well as for new adopters who may be unknowingly taking on these risks. While there are individuals involved who clearly care about the animals, I struggled to understand why they remain despite the ongoing issues and visible frustration. From my perspective, it may be that staying feels easier than starting over elsewhere, even when there are clear problems. Overall, leadership and operational practices raised significant concerns regarding both volunteer treatment and animal welfare.

ZERO STARS! Took my dog to their newest location (third location since I started using them) and…read morethey destroyed BOTH of my poor dogs ears, actual giant chunks of skin missing because they don't know how to use their tools!!! It's one thing to make a mistake on one ear but then to do the same thing on the other ear just blows my mind. They didn't even say anything about it even though there was dried blood all over her ears. All they cared about was my Zelle transaction going through and I gave them a good tip! I'm so mad I didn't take a second and look at my dog better before I left. There's no excuse for this, who knows what the kids working there are doing to the dogs. Never going back here!

If I could choose zero stars I would. I took my dog to Spotted Paw Grooming and Pet Foods in…read moreWarrenville, IL to get groomed and will NEVER return. They also moved locations from Wheaton to Warrenville but didn't tell me that upon booking my appointment. Instead, they told me the day before and it was a lot farther drive than I expected. Supposedly, they moved locations back in November and still haven't updated their site. My poor dog is traumatized from her visit and has not been eating well since. She is a Shih Tzu/Bishon mix so she was a little matted. Upon check-in they had a hair length chart to choose how you wanted your dog cut. In no way did I pick a length where I couldn't grab her hair at all. They said they'd call if they had to cut her shorter than discussed, so, they called and asked about her tail and ears. I said that was ok to cut those shorter. But nowhere in that conversation did they say they had to shave her entire body too! My poor dog was completely shaved! She doesn't look the same and friends that come over can't even recognize her. I called to discuss this with the manager before writing a review and he was so scripted and rude on the phone. Seems like he's done this before since he knew exactly what to respond with. I told him that how they groomed her was not what we discussed so he said he'd have to review camera footage of me coming in and choosing what length I wanted and our phone conversation and that it would take at the minimum 2 days to review and investigate it. He ended up finding it right away and called me back in about 5 mins. He never once apologized until I got to the point where I was going to report them and write a review on every site I can. This business is just inhumane and poorly run. Nobody should bring their dog to Spotted Paw shop to be groomed. They've done this to numerous people before me as reviews on Yelp are awful. I'm regretting not doing more research before I took her there. Please go somewhere else to get your dog groomed so you don't have the same experience I did and others before me.

Every few weeks I go there for food and treats for my girls, but this time I went to get their hair…read moretrimmed. I'm very happy with the service. Trish is very nice and professional, and the other ladies are great too. Thank you and see you again!

We came in to get our dog groomed. I recommend asking to see your dog first before paying. We did…read morethe opposite and he came out looking the exact same... we asked the groomer to trim the paw, bum and private areas. The paws were uneven and the private & bum area was untouched.

Nobody even welcomed us when we went inside . The tanks are all dirty . This Place smells so bad …read more Looks like a underground bunker for a illegal weed farm or something . Would not recommend buying anything from them . They are way over priced anyway .

There's nothing like an "old fashioned" pet store! The personalized attention is beyond belief at…read moreTropi-Quatics Pet Center. My husband and I have 5 aquariums and stopped in to browse (and perhaps get some cherry shrimp) for our newly set up micro-tank. Josh was like a professor as he explained about plants & fish! We walked away with an array of knowledge garnered from Josh and Mike, along with a plant and a few other items. Thanks guys! We LOVE your store!