Taylor Legue came out to diagnose the problem I was having with a thermostat. He figured out immediately that the thermostat needed to be replaced but examined the 2 AC units while he was here. he took photos of the units: rusted, loose wires, leaking air, filled drip pans, filthy ducts and vents, etc. I was SHOCKED since we have paid another company for YEARS for annual check-ups. I paid $635 in June for servicing that obviously wasn't performed correctly (if at all) AND that created a leak that had to be repaired 2 weeks later. I feel betrayed b/c we were the first customer of this company decades ago and were "rewarded" for our loyalty with deception and overcharging. Xtramile replaced both units the next day. Taylor gave me his cell number to call with any questions or concerns and I did. Carlos and the installation team worked from 9am to 8:30 pm to complete the job. I am grateful that my prior company ignored several calls over one month to check the thermostat. I was compelled to find another company. Xtramile was recommended by family and I am pleased with the work. thank you Taylor and Carlos read more

Who wants to call an electrician, plumber or AC guy? And spend countless time leaving messages and never getting what you need? No one! I trembled this morning searching for an electrician. I prepared myself for investing an hour with hope that I might get a call back in 3 days and a guy would show up in a week. I had no faith in my first call BUT I got an automated voice response that promised to connect me with a live person - and that happened! Live person listened to what I needed and said she'd get an electrician to my house between 5 and 7 pm. $129 service fee plus whatever the repair cost. Wow! I said yes and fully expected a no show or the guy showing up at 8. But Troy contacted me at 3 to come early. He arrived at 3:30 and finished the job before 5 pm. Amazing. I only made 1 call! I highly recommend Xtra Mile! read more

Many thanks to Jorge Reyes and Luis Gonzalez on completing my air conditioner installation. The crew was punctual, courteous and professional. The guys were very efficient and kept me appraised on their work throughout the process. They also treated my home with care which is very important. Highly recommend this installation crew. I use Xtra Mile for keeping my ac system running properly; I find the staff very professional and accomodating. This is my second time using Xtra Mile for an ac installation. I trust them to get the job done right. Also wish to thank Bill Dion for getting quick approval from my HOA so the job could be completed as scheduled. Representative Taylor Legue also found me the right ac unit to suit my needs and assisted me with financing. Great job gentlemen..much appreciated! read more

I called Xtra Mile Friday afternoon with an emergency - I had a broken underground pipe caused by an overgrown tree root. They immediately sent Seth over, he let us know exactly when he would be here and got here on time. Seth spent 4-5 hours digging around the tree root, cutting the root off, then cutting and re-routing the whole pipe system, and all this on his Friday night, and under a DELUGE! He stayed until he finished the job, I am very grateful to both Seth and Xtra Mile for the prompt service, quality work, and excellent communication with us through the entire process. read more

I bought blue lights for my relatively new A/C unit from Xtra Mile. After a while, the lights were causing holes in the air filters. it took a third technician, Arthur Palmer, for the problem to be solved. Mr. Palmer came for a maintenance call. I explained to him my issue and the next day he came back and installed the part that fixed the issue. I command Mr. Palmer for his work ethics and dedication to customer satisfaction. I will ask for him for future A/C maintenance services! Five stars to technician Palmer!!! read more

Xtra Mile Cooling & Plumbing and, ESPECIALLY, Daniel Smith, my technician, went way beyond "the extra mile", FOR SURE!!!!! Daniel was polite, professional, and beyond knowledgable in what was required for my current hot water heater and supply line replacement. Installation was neat, professional and seamless! Thank you, "Xtra Mile", for hiring techs as awesome as Daniel, and for the concern and quick response in addressing my repairs. I will DEFINITELY be using Xtra Mile for ALL of my plumbing needs!!! read more

I called in the morning as my AC was out and they sent someone same day And on time, Great! The technician Jimmy Aguirre was great. Got to the problem and unfortunately it is an old system and we talked about replacing the system. And he arranged for someone to come out same day to evaluate. Jimmy talked about machines and options and was very helpful. Has 22 years of experience, which showed itself. Great job and very appreciated in todays world. read more

Installed upstairs neighbors AC unit - leaked into our lower condo. Found out the Juno beach building inspector allows self inspection from Xtra Mile! Leak was caused by improperly assembled plastic drain pipe. Extra mile still hasn't replaced damaged insulation. Juno Beach refuses to give money back for permit- even though they never did the inspection. Never say never but highly likely we won't have them back anytime soon! read more

Technician Dennis Robert's provides World class customer service! He takes the time to get to know his customers and pets, is very respectful of your property and takes the time to explain all that he is doing. I especially appreciate that he makes sure that all problems are solved before he leaves. if I could rate at 10 Stars.....I would. People make the company and Dennis is a valuable asset to the company. read more

the technition evaluated the temperature of all faucets. checked the voltage on the water heater, they were good. added 10 more degrees to the heater. told me if the temperature fluctuates again in may require replacement of the filaments that control the water temperature. he was very efficient, curteous, explained to me how the heater may need filaments replaced if the water temperature doesn't stay constant. read more

Today my AC stopped workin, and with in the high 90s, it was definitely needed. XtraMile was gracious in providing a technician. Steve Koonce, in a timely manner to take care of the problem. Steve was very knowledgeable and courteous in diagnosing and sharing is take on what was wrong and what was required to take care of the problem. Thanks to Steve and XtraMile for the prompt service. We are cool again!! read more

Extra Miles Plumber, James Lamb, was honest on his perspectives of my interest in going with tankless water heater; which I appreciated. James was concise and comforting on the current needed work of having the water solar heater removed from roof and everything re-plumbed. Though our current water heater is 25yrs old, he didn't automatically try selling me a new one; which I didn't need. I liked that... read more

Very happy with the help I received. My home had an open permit that needed to be signed off. Lisa was very efficient in setting up the appointments. Brian K was on site when the inspector arrived and ensured the permit was closed. This was an issue that was not taken care of by the company that installed my AC unit. I was very impressed by the teamwork and how quickly my issue was resolved. read more

Sam J was extremely efficient with our air conditioning problem we'd scheduled 16 hours prior. He knew exactly what was wrong & what repairs we needed. He offered the "cleaning pad" which they've done before & I believe has helped. There's been lots of name/ownership changes but thankfully the technicians have stayed on board & in place. Thanks for the excellent & quick service Sam!! read more

The tech James was on time and very personable. He was sent out to check what I thought was a leak in the main pipe to the house on the outside. After examining the pipe James assured me that there was no leak and explained why I was seeing the collection of growth on the outside of the pipe and what I would see if there were a leak. I will use this company again if the need arises. read more

Sam was a wonderful representation of customer service for your company. He went above and beyond to help me obtain the BEST in customer satisfaction, by obtaining parts I needed in a timely manner. He recommended that I call the manufacture to ask for compensation because my product was only 20 months old. I received a $200 voucher from the manufacturer to use in my next bill. read more

Eddie Vargas from Xtra Mile AC did an excellent job servicing our AC system. He checked and cleaned the unit, as well as recommended a protective coating for the outside unit to protect it from corrosion. Finally, the unit had mold from all the humidity, which he cleaned and recommended a light to kill the bad stuff. He was on time, professional, friendly and knowledgeable. read more

Levi did an excellent job on the electrical work he provided. His customer service skills are great. He explained what needed to be done and help me to select the right parts. He even answer one of my questions off hours. I wish him the best. Thanks Levi and thanks Xtra Mile Cooling, Plumbing and electric for hiring such a good techinchan. read more

There are so many AC companies to choose from if you are not using XtraMile Cooling you are the one missing out. On time, reliable, day or night they come to service you. Stay on top of your maintenance and you will be the better for it. Btw Brent is a fabulous tech completely through and detailed. He makes it an even better experience. read more