The only reason I gave them a 4 is because their office staff is really lacking. Terrible phone etiquette and customer service response time. I have used this company a few times. Their technicians seem to be very knowledgeable but their office staff pretty much sucks. Sounds like they are half asleep when they answer the phone and their call return rate is non-existent. Also, why don't their billing statements show my 10% discount on my bill???? I have to call them every time I have them service my AC and the office staff NEVER calls me back!!!! read more

I genuinely do not understand how this company has such good reviews because our experience has been a nightmare. Back in June, our AC went out in the middle of a South Florida summer. Our house was literally around 95 degrees. We found this company because they had some of the best reviews in South Florida and were told they could come out in 3 days. So we waited 3 miserable days in a basically unlivable house. When they finally came out, we were told our old system (about 10 years) could be fixed, or we could completely replace it. We decided to bite the bullet and spend around $12,000 on a brand new unit because we figured it would save us money in the long run. We were also specifically told the new system should help lower our electric bill. Not even ONE WEEK later, the AC stopped working again. They came back out and told us there was another issue that would cost us a few thousand dollars to clean/fix. Obviously we questioned why this wasn't caught when we had just spent $12,000 with them days earlier. We were basically told it wasn't part of their inspection and was a separate issue. We already felt completely duped at that point, but what choice did we have? We paid it. Fast forward a couple months and our house became absolutely FREEZING. And I don't mean comfortably cold. I mean wearing sweatsuits inside our house in August in South Florida. Our windows were fogging up from the temperature difference. We tried turning the thermostat way up, turning on the heat, everything. Nothing changed. So once again, we called them. This time we were told our thermostat was broken and that our brand new AC had apparently been running at full power nonstop for MONTHS. Another $400. At this point we had spent well over $15,000 with this company and somehow every couple months there was another problem and another bill. While they were fixing the thermostat, FPL actually called us because our electricity usage was so abnormally high that they wanted to make sure something wasn't wrong. We explained the situation and that we had just been told the AC had been running nonstop because of the thermostat. Well, our electric bill came today. $1,000. So much for spending $12,000 on a brand new "efficient" AC system that was supposed to help lower our electric bill. I understand that things break and unexpected problems happen. What I don't understand is spending over $15,000 with one HVAC company in a matter of months and somehow repeatedly ending up with another problem, another service call, and another bill. Maybe other people have had great experiences with them, but ours has been unbelievably frustrating and expensive. At this point I regret ever calling them. read more

Continuously upsold items the entire time. Attempted to charge almost 700 dollars for a capacitor that costs $30. Other quotes were 150 for this work. We paid for specific items to be done based on a contract from the buyers of our home that had an in depth inspection done. Despite paying for this work they refused to provide a straight forward receipt for the work they did without including everything they are trying to upsell. Tech and customer service are extremely rude and unwilling to provide any support. Would never work with this company. read more

Beware! Their charges for warranty service is a "flat" fee, regardless of the actual time it takes to install a part covered by the manufacturer. How does $700 sound for one hour to install a defective circuit board a mere two years after purchasing a brand new Lennox system? A little high? read more

I have had Complete Comfort service my air conditioning system since I moved to Florida in 2021. I have always written glowing reviews. What did I know? The techs were prompt and polite. I had cold air? If I could, I would give them negative stars! The day I moved in, my system went up. They were referred by a friend. I checked them out. They came out and told me I needed a new handler. I authorized it. I was not happy. It was expensive, but, what are you gonna do? It's Florida and it's hot! [I thought they replaced the handler. Apparently they didn't...they remade the handler. All this time, I'm assuming I have a 2021 model, instead I have a 2016. FYI The handler is in the attic above my closet 10' off the ground, so I had no way to access. I had to trust.] So I bought the maintenance plan. [At this point, I didn't know the handler was a remake and had no reason to doubt their integrity.] Different guys would come out twice a year and change the filter, check the uv lamp for mold, and do whatever else they did with the condenser...checked all the levels et cetera, et cetera...or so I thought. Well, when they sent me a new contract with an increase in rates last month, I decided to check with another company. Someone who had come out previously, when I was comparison shopping for a new motor. I was so impressed then, w his knowledge and demeanor, but his price did not beat Complete Comfort. So I stayed with Complete Comfort. Shortly after Complete Comfort installed the motor, it went up and they had to replace it. I wasn't happy it needed replacing, but I was happy they were doing it at no charge. What do I know. The guy says, sometimes you get a fluke. Anyway, back to the present... I had someone come out yesterday. The same person who had impressed me when I was shopping for the motor. That's when I found out that the handler is a two thousand sixteen remake. That's when I found out that my refrigerant is so low the coils aren't even getting cold and it's about a quarter of what it should be. That's when I found out that the coils are filthy and rusted and have never been cleaned. Last service was 11/25. Is it likely all those issues have occurred between then and now? Not likely!!! I use a dehumidifier and a purifier to keep my air clean and to help my A/C to not work harder than it needs to. If I didn't, I probably would have noticed this sooner. It's only in the last several days that the thermostat is increasing in degrees during the day, and then dropping back by morning. Thank goodness it is not yet summer. Because they have not maintained my system, I now need to purchase an entire new system for thousands of $$$. No, I am NOT happy!!! This is only the second negative review I have ever written, and I do post reviews. I think when contractors do good work, they should be commended. When they don't, there should be consequences. The first was a scamming periodontist in Florida, and this is the second. I am a very good, conscientious consumer. I gutted my home in Maryland twenty four years ago. When I sold it seventeen years later, there had never been one issue from any contractor's work I had hired. I was my own general contractor. I got 3 to 5 bids on everything. I got my education. I picked the people that appeared to have good character, compared contract apples to apples...and the house was as sound after the rebuild, as I said, seventeen years later. I tell you this, so you know that in blind items, I do my homework, so I go into the relationship with confidence...License check, BBB, reviews, etc. Everything checked out for this company...and yet they have been cheating me for years. I never would have known had I not brought in a new company. I am angry, and this is how I release my anger, by posting the facts for everyone to see. Buyer beware!! read more

Just finished 6 month check with Jamie who is new to the company and Wow, totally over the top in knowledge capability and communication Spent many moments discussing details of my 3 different systems and never missed a beat multitasking in detail my questions while impressing me with knowledge of his numerous monitoring equipment gauges to make sure I was ready for summer. All focus is on Healthy clean air as my wife and I age. Thank You! read more

Updating a review I wrote earlier. We had issues with the tech who came to the house in that he left the closet a mess after an explosion, didn't offer us the discount on a Maintenance Plan and overcharged us. When I emailed the service manager, Sheldon brought the operations manager and came right over. He righted the wrongs, cleaned up the mess better than I could've hoped for, addressed the issues with the technician and was very polite and professional. They made us whole with fairness and aplomb. I'm very happy with the way they dealt with this and would definitely use again. Thank you, Sheldon! read more

How can this business Complete Comfort claim a 5 star review? FALSE. one week ago today 9-11-25 our air conditional went down after the tech was here, he returned claiming the part needed to be ordered, fine. After calling 2 x for updates I learned they had temporary parts to get air up and running until permeate part arrived. Are you kidding? Why weren't told that originally? Very unperfessinal, if it was their air it would be working. Hire better customer service, if I hadn't picked up the phone we would still be waiting and sweating! read more

Incompetent crooks!! Serviced my unit twice and twice had a bad experience. First a leak left unfixed and had to call back for another technician and second time was left with a loud noise coming from the compressor right after tune up. And they had the nerve to try to bill me when I called back after they didn't do the job proper the first time! Not to mention the rude and unprofessional attitude instead of apologizing! Girl answering the phone was very rude and technician yelling and arguing with me complaining about having to fix the problem! Horrible company! read more

Complete comfort is an absolute disgrace of a business. Having been a valued customer since 2021 the year 2024 has brought nothing but trouble. Long story short complete comfort has been to my property 4 times in the last 2 weeks and three of the four times they have been more than a hour and a half late. This practice will not be tolerated and their quality controls are currently under further investigation,if new to the area I would steer far and clear from this dysfunctional organization. read more

These folks gave me a bid to clean air ducts for over $1,500,I got Aztil to do a great complete job for $460.Complete Comfort is not competitive on pricing. read more

This company is outstanding! Extremely kind and friendly office staff makes you feel as though they are very thankful you called them! I found them after reading others' reviews online, and we couldn't be happier. Fred showed up and got our A/C back up and running quickly. We have been wanting to get a maintenance contract going for sometime, and we felt Complete Comfort earned our business! We signed up on the spot. $20/month is worth it for peace of mind with a reliable company. read more

Purchased a new HVAC from this company in November 2020 and maintained membership with them each year since for regular maintenance. Had no complaints until last month. Due to the cooler weather, we had not used the system since around Thanksgiving with the exception being on December 19, 2022, when the last routine maintenance was performed. The next time the system was turned on was the day before we were heading out of town on trip. We wanted to have it running for a friend who was house and dog sitting. The system kicked on for one or two seconds and then immediately stopped. This happened several times. I called and scheduled a repair evaluation for the day we returned (and made other arrangements for our dog). The technician was prompt and friendly and diagnosed the problem as being the blower motor died. Given that the unit was just over two years old, I asked about it being covered under warranty. He explained the part would be, but we were responsible for labor (which is discounted due to the membership) and that I'd have to communicate with the office about labor costs. He fixed the issue in approximately 40 minutes, he informed us the cost of repair was going to be $512. My husband and I were floored to say the least. We paid him without complaint and decided we would speak with the office the next business day. The e-mailed invoice did not reflect any discount or warranty coverage. In the interim, I researched online and even spoke to friends and family to determine whether the price we paid was appropriate. It was NOT. Someone nearby had recently had to pay for the part and labor outside of warranty and only paid $450. And according to most online sources, the labor cost should have only been around $150 per hour. When I called the office to ask for a better breakdown of the $512 we paid given that I did not see the membership discount or anything notating that warranty was covering the part, the woman I spoke with was very short and vague in explaining. She claimed they charge "flat fee" services and that the price we paid is what they charge for the blower replacement along with admin fees, travel fees, etc. When I asked if "etc." included the part, she was evasive. When I asked point blank, she wouldn't tell me what the cost of the blower motor was or what the "flat fee" would be outside of warranty. The reason I wanted this, is because it seemed like the "flat fee" necessitated me paying for a part that should have been covered by my warranty. All she stated was the without our membership discount, the total charge would have been over $600. I told her to note in our account that I would not be renewing our service membership as a result, because their "flat fee" pricing seems to be unconscionably high. I also noted to her that it was a little suspect that the system was running without any issues until after being serviced. Additionally, although the repair technician was very courteous and respectful (unlike the woman I spoke with on the phone), he also blindsided us with that huge bill and gave somewhat misleading answer about my question of cost by explaining we could address labor with the office. Had he told us the cost at the outset, we may have decided to get quotes from other services and save a significant amount of money. read more

Fan motor went bad at 9pm on a Friday. Called several places and Complete Air was the only ones that returned the call and sent a tech.

Both times my AC stopped working, they were at the house promptly and fixed the issues in a timely manner. Polite, professional and courteous service. read more

Last week the A/C drain became clogged at an investment property I own which is located an hour from where I live. Ironically, the same thing had happened at my personal home 2 days prior and a company came out to fix it for $155 dollars. I called Complete Comfort A/C to go out to the rental house since the other company doesn't service the Jupiter area, and complete comfort charged me not only a service fee of $129 to come out but also a $179 fee to fix the issue. $308 total I paid to unclog an AC drain. I won't ever hire them again, their pricing is outrageous and literally double what I paid another company to do the same thing. read more

I don't usually leave reviews but will make an exception for Complete Comfort. The company is honest, reasonably priced, and dependable. One of its main service people, Fred, installed and has maintained our AC system for years. He is a real pro and a pleasure to have enter the house. No question: Complete Comfort gets five stars, easy. read more

Bain showed up wearing a mask. He wore shoe covers to help keep my floors clean. He was polite, and answered questions thoroughly. Friendly, pleasant, professional. read more

These guys are fantastic! Danny is polite, efficient, on time, thorough, and knowledgeable. Do yourself a favor and go with these guys. We looked for a long time and struggled to find the service level we required. They have a price list so they are able to tell you EXACTLY how much it will be. These guys are a dream to deal with. I am so grateful I found them!!! read more

Came the same day our AC broke. Fixed it same day as well. Friendly, fast and reliable. Highly recommend.

Top notch organization. I fly airplanes and my work has to be precise. I recognize this quality in Complete Comforts . There are no cutting corners to get quality and they certainly provide the best services with an exceptionally professional team who are on top of their game. Rosie Kenedy read more

Rebuilt our AC very professional, willing to talk about options and fairly priced. Installed new AC ducts throughout the attic, very difficult job, but didn't solve the dust problem, not their fault though. Fred Meyers is easy to work with. Highly recommend. read more

Jay, Paige and the complete comfort team are truly amazing. They have been servicing our ac units on not only my house but multiple properties of ours for atleast 4 years. Every time i have an issue or just a regular service they come with the upmost respect and diligence in their work. Complete comfort is a company that takes pride in their work and is just an all around great company! I would highly recommend them to anyone! read more

Highly recommend! I called around 10 this morning that my thermostat died. After being told they could send someone around 5pm it turned out they could have someone here sooner. Danny arrived in a thunderstorm around lunch time, was extremely nice, checked my AC out and even got my old thermostat going again after cleaning battery corrosion off it. We could both see that it wasn't 100% so I decided to just replace it. Wonderful not to be pressured into replacing it. Hope I don't have problems with my AC again but should I do, I will DEFINITELY contact Complete Comfort again. read more

STAY AWAY It amazes me. You're a first time customer, and having been a businessman myself, you want to make a great first impression. So I call these guys to replace an overly complicated thermostat in my mother's house. She is elderly and doesn't understand all the programming involved with advanced thermostats. I spoke with a very nice receptionist and told her that I needed the thermostat replaced with a very simple no-brainer type. She understood and was able to get a serviceman named Allen out the same day. Terriffic! He came across as a real nice guy and had previously worked for a different company that ripped people off, and his company doesn't ever do that sort of thing. So he replaces the thermostate with a very simple one (PRO1 -T701). He finishes in about 1/2 hour and hands my mother the bill and she looks a bit surprised. So I explain to her that a service call of $79.00 is pretty much customary but thought the thermostat was a bit expensive, but who am I to argue, so he gets paid and we even give him the thermostat that he had replaced (like new condition). BUT - the price of the thermostat kept bugging me for a few days so I decided to look it up on the internet. Home Depot sells the exact same brand and model for about $50.00. Now I can understand a business needs to mark things up (typically 75%), BUT this SOB charged $189.00 !!! Then add in the service call of $79.00 for a total of $268.00 to simply replace a thermostat, plus we gave him the one he replaced!! Advice - Do business with someone else. read more

When we were ready to replace our old ac unit, the complete comfort team took care of us. They took the time to determine what we needed for our home. No cookie cutter, one size and one fee fits all with them. They explained the pros and cons to different units and priced out our install based on what we needed. Awesome! On install day, the team was on time, very nice, installed the entire unit in one day, cleaned up after themselves and stayed until they were sure the unit was running smooth. We couldn't ask for more. We look forward to maintaining our new unit with their service plan. This is a great locally owned company! Super happy with their service! read more

I had requested Jay for a number of years when he worked for another AC company. He was the only tech I used as he was honest and reliable. When I called my old company for service, I was advised Jay was no longer there and they sent another tech. He checked unit, which was one month out of warranty, and advised I needed a new unit, and gave me an estimate for $8000. I chased him and found and called Jay for a second opinion. He immediately came by and checked the unit , which was operating properly.NO PROBLEMS FOUND. When I am in NY and need AC checked, I trust and use Jay with complete and honest confidence. Jay is the best read more

I was using another local a/c company and was referred to Complete Comfort from a good friend when my system suddenly stopped working. Jason came out to my home right away and had my system up and running very fast. I will continue to use Complete Comfort in the future and highly recommend Complete Comfort Air Conditioning. read more