Alford has the nicest technicians, reliable and knowledgeable. Ihave been using them for many years.

My last A/C Service went missing in action for their appointment. This establishment is close by. Making appointment was easy. Tech was right on time. VERY friendly and explained everything. Enrolled in yearly maintenance which I think is a little on the high side but... they are close to my home and felt I got what I paid for. read more

As is usual, the service was very professional in all areas. The technician, was prompt and completed the service efficiently. read more

Have been using Alford for a few years but I think customer service needs a lot of work. I've called more than once and have explained my frustration with an issue I had with customer service. Nobody in management ever called me to follow up or possibly my message never got to them. I don't like writing negative reviews but at this point it's getting ridiculous. read more

They have always been reliable with good service. Technicians seem knowledgeable. Had a new A/c system installed. Works well. Not the least expensive quote but got rebates and think their service and support down the road justifies paying a little more. read more

Alford is able to keep well qualified and friendly technicians on staff. That says a lot for the owners and management at Alford. It is always easy to do business with their friendly office staff too and I feel I am talking to a friend when I get Pam on the phone. Give them a try for your air conditioning needs. read more

We had another company come out to check out our AC. I felt like the gentleman was more focused on selling me a new unit then diagnosing my problem and educating me. I called Alford for a second opinion and they sent Brian out. This dude was incredible. Built amazing trust with me. And I'm going with his company to fix my issue. Hands-down great service and I'm looking forward to keeping them as a resource for anyone in need. read more

The technician showed up on time, was very friendly and professional. He did a great job. Highly recommend this company to anyone with Air conditioner needs. read more

I don't see tons of recent reviews, so I'm adding one today. Woke up to a hot house and the AC blowing air that wasn't cold. Definitely not awesome in mid-June. Called Alford (we see their trucks in the neighborhood regularly), got a prompt response, and scheduled an appointment in the afternoon. The service provider arrived on time ( and called on his way), and immediately identified and solved the problem. He didn't try to sell us anything we didn't need. Everyone I interacted with was friendly and professional. Overall, a very pleasant experience. read more

Horrible horrible horrible customer service. Call anyone else. Literally, anyone else. Called to make an appointment, they gave me a 2 hour window. Waited around, waited and waited.... NO SHOW. Then I called, for them to pretend they did not have me scheduled .... ... unprofessional and unreliable. read more

Dealt with Alford on two occasions. Each time the tech called ahead and arrived early. The second service call needed some brief diagnosis to discover my error when resetting a humidistat. Seems as a previous customer the tech told me..."I won't charge you for flipping a switch." Smart, classy and appreciated. read more

I had my yearly service today & Alford sent Carlos Allen to service my AC. I was extremely pleased w/ his attention to detail & knowledge of my system. He was able to answer all my questions & give my some helpful hints on how to keep my system running efficiently. I only wish all service techs could be like him! read more

Thanks for getting my air working great now! Wooohooo!!! I appreciate your workers taking the time to clean up really well and they communicated clearly the issues and solutions. Mark the owner was really helpful and seemed like he really cared about making sure the job was done right and on-time. read more

Alford Air did a great job installing my new AC system and their staff is very professional. Will hire again.

Alford Air Conditioning was super fantastic today. Air was out for 4 days due to issues with home warranty company. Called Alford, explained situation & they dispatched a tech to assess situation. 3 hours later crew was here and beginning installation. So nice, so professional, and me, so grateful. Highly recommend this company! read more

Had to get my thermostat reprogrammed and was in a time crunch. Alford sent a technician named Brian to my home. He was early for our appointment. He was courteous, professional and personable. Great experience as always. Thanks!!! read more

We bought an air conditioner for our townhouse from this company. A few months later, we couldn't figure out why we were getting bad allergies so we paid them to come out but they found nothing. So we paid a different company to come out and they immediately discovered that the duct work was open- it hadn't been connected properly when Alford installed the unit, so all the dust and mold was just going into the ductwork with no filter. So we had to pay for visits from technicians, plus $500 to have the ductwork cleaned of allergens. Now, two years later, the other company noticed that the sensor pipe was glued on when it was installed, which will cost money to fix. Also the condensor is leaking, and there is physical damage on the cooling ribs which could have happened during installation or at the Rheem factory. read more

The best air conditioning company we've ever used - thoroughly professional in ever detail. Dan Fiore read more

Bought AC system from Alford. 2 years later we had water leaking into our air filter, which is never good. These guys come out and 'fix' the issue by cleaning the drain pipe. Unfortunately issue continues. Call them out again. Second guy that comes out claims nothing is wrong and leaves. These two visits costs us an nice $255. Called 2nd company to come out they find that the sealing tape that Alford had done was loose and letting in warn and moist air, which is causing condensation in the unit. 2nd company fixes issue. Alford General manager calls to make sure we are happy with our service. I tell them we are not. GM doesn't care and says he'll take our concerns use them to improve service (a.k.a. take $255 service charge and not fix problem) read more

The following is my opinion only. UPDATE (11/20/2016): I just met Mark (owner). He seemed like a really nice guy, and he spent 10 minutes talking with me about what happened. It sounds like a miscommunication occurred during the visit and the review (below) is not normal M.O. It doesn't change the experience we had, but it does mean something when a local business owner is so conscientious about their business. ----- They came out for a $95 inspection... 20 minutes later, the guy says he's done. I hand him the check for $95, thinking, "wow, that's some profit for them...". Then, I kid you not, he says, "oh, $95 is just for the visit. I did [this that and the other], so it's going to be a lot more." They then send a bill for over $350 more. We did not pay of course, because we didn't agree to (or even talk about) anything beyond the $95. read more

Alford Air Conditioning has always been johnny on the spot. Whenever I call them they are there in a few hours to help. Their technicians are curious and professional. They always fix it right the first time. read more

Alford came to my house for an annual inspection of my air conditioning system. They found a problem with deterioration of my air box due to condensation leakage. Shawn who was our technician went above and beyond the call to duty to become a carpenter and Plumber to fix the problem. If you need fair and honest air conditioning service call Alford. I have been doing that for 11 years. read more

Would never use these guys again. Had them service our 3yr old air conditioning system and thought things went well. System was good and life went on. Six weeks later it's not cooling. Called them to come out mid July and check and the tech said it was a leaking elbow, but he could fix it. I thought they were reputable, so I said go ahead. About 90 minutes later he rang the bell and said everything was good and system was cooling. Said I was in the system and they would email me the bill. Boy was I surprised when I received a bill for $660 to sweat solder two fittings and charge the system. Have made multiple calls to talk to someone about the bill. The lady in billing said I would have to talk to the manager, who seems to be gone a lot. Left repeated messages and missed one call from Chris, but then he was gone again. Was last told he would call when he returned Aug. 23, but no call. I understand the higher cost for a service call $95. I didn't understand the cost of $273 to sweat to fittings. What I really could not understand was the charge for 7lbs of freon for $293 to charge a system that holds 3.2lbs. I guess customer service is not high of Chris's to do list. Will not be calling them back or recommending them to anyone. 9/8/16 Received call back from owner of Alford Air, Mark. He apologized for the slow response and scheduled an appointment to come by and look at our system. Showed me on the tag where the system takes 6lbs. of freon. Newer systems hold more freon and that answered that question. He gave me a credit on the bill and the matter has been resolved. read more

As far as I am concerned Alford Air Conditioning sells inferior products. Eight years ago, Alford replaced the air conditioning unit in my condo. Five years and one month later, the motor and fan of the condenser needed to be replaced. The warranty had expired after 5 years. When they sold me the air con, they neglected to tell me to register the product for the ten year warranty and there was no warranty card in the paperwork they gave me. Even though it was only one month out, Alford refused to honor the warranty and I had to purchase a new fan and motor. Fast forward two years and 2 months (after the 2 year warranty of the NEW fan and motor), the fan and motor broke again. Again, Alford did not honor the warranty and I had to purchase a THIRD fan and motor. While there, the technician told me of other issues that I will probably have with my air conditioning unit. When I called him on it: "The unit is only eight years old! ", he gave excuses, like salt air (they service a salt air community ! ), design of my condo, condensation from plants, etc. etc. Alford does come when they say they will come for a service call, but then they sell inferior products frequently break. I will not be using Alford again. read more