Called and scheduled an appointment for free estimate. Gave my name, address, phone number, and email address for scheduling. An hour into the time frame that they were supposed to arrive I called to confirm that the estimate was scheduled. They said they had absolutely no record of my scheduled appointment. Calls are recorded so I really hope they can confirm where things got missed. This was a tremendous waste of time and I would highly recommend people look at alternative companies, based on my experience. Customers service reps were professional but that does not excuse the wasted time of scheduling an appointment and leaving work early to have nothing scheduled. read more

I made an appointment with them to pick up some household items. When the time came, they did not show up or contact me in any way. When I emailed them, they said they tryed to contact me numerous times but I was home and did not receive a call, text, or email from them. Very disappointed. read more

This is a great company if you need help getting rid of stuff. I have used them several times and they are always on time, personable and flexible. They work quickly and before I knew it my guest room looked like a guest room again! read more

I'm feeling a bit frustrated after this experience. If I had known that the minimum charge just to remove a single television stand from my house would be $132, I probably would've explored other options. While that price was technically cheaper than some of the other businesses I contacted on Yelp, I really wish it had been made clear upfront; especially since the listing mentioned a "free estimate." Coming from Las Vegas, where Republic Services (think Waste Management, but somehow less shady) gives us bulk pickup days every other week as part of our regular service; where we can just leave items on the curb and often someone will grab it before the truck even arrives, this charge felt a bit steep for what was a very quick task. Now, to be fair: Junk King did the job quickly and efficiently, which is why I'm giving three stars. They showed up on time and got it done without issue. I'm just still a little salty about the cost, so here's a heads up to others: expect a $132 minimum charge. read more

I had Junk King Reno come out to remove some scrap material and they did an excellent job! They were on time and had great communication. Anthony and his crew did exactly what I needed, I highly recommend Junk King Reno! read more

The guys were extremely professional. They gave me a $24 discount. They did not charge me that much when I added extra things very very happy. read more

I can only speak to scheduling (or attempting to). I had an appt set up for Wednesday 3:00-5:00. They asked if I could reschedule to early in the day and unfortunately I was not able to, so they cancelled my appointment and asked for photos instead. That was fine and I understand things happen. Especially since I was also told there was availability for Friday 9:00-11:00. After sending photos, I was told it's a much bigger job than expected and they would get back to me with a quote. The quote never came & no response to a follow text I sent the next day. Finally had to go with another company. read more

Very responsive to request for quote. They were very quick and professional when on site to remove my items. Highly recommend them.

I do appreciate getting a response from the business and respect the effort they put into that aspect of customer service. I do want to be very clear that the only reason I left a review in the first place, my one and only review ever is because: 1. I was completely canceled on. There was no "we are going to be an hour or two late". I would have been completely fine with them coming later. I needed it done that day. I would have let them come at midnight if it ment getting my old furniture out; I had a couch being delivered then next day. 2. I asked verbatim: "So, there is absolutely no way that that you can make it out today?" The answer was NO. 3. The call and the one and only call from them that day; I will post a photo of the phone records if I have too, was 40 minutes after the arrival window had started. There was no respect for my time and there was absolutely no attitude for how can we make this work or make it up to you. I understand there are two sides the every story. What I don't like is a company that doesn't own their actions, that they are maybe under staffed or that it was a mistake. Instead, their response is acting like I didn't accept a compromise; when I was never offered one. I would have 100% used them and would have never written a review if they said on the phone, " we will be running an hour or 2 late". Instead they called 1 time 40 minutes after the window started and said; no interpretation or exaggeration; "There is no way that we will be able to make it over there today" - and that was it, no follow up or we would like to make it up to you. Nothing, which is why my one and only review exists. read more

I was super happy with the service I received! Two very nice, professional looking gentleman arrived ON TIME, and did a great job, even sweeping my garage. The only complaint I have , is that I tried to get a guestimate over the phone. The gentleman that answered would not give me any prices. Asked me what I was getting rid of, and said they would come and look at the job (construction type trash, carpet, pad, wood, tile etc) and give me a price. If I liked the price they would take it away at that time. I asked if there was a general price for a pick up truck bed full. He stated they give no cost estimates over the phone, not even ball park figures. When the gentlemen arrived, they showed me a laminated sheet referencing pick up bed size prices. Exactly what I had asked for over the phone! A little irritating. read more

Brandon and Robert at Junk King were awesome!! The website says they'll remove pretty much anything and everything except hazardous waste.. a lot of our junk was yard waste and landscaping debris, dirt, bricks, branches, and garbage - not the easiest clean up. Brandon and Robert shoveled, wheel barreled, back and forth and cranked out this job without ever complaining. Just all around nice guys who work hard. The scheduling was super easy. I requested an estimate, someone came out and provided the estimate (verbal and then written via email), price was fair so we decided to move forward, they were here the next day to start the job. They schedule in 2 hour windows so they did need to come back a second day. Scheduling that again was super easy, they just text when they'll be coming and if we weren't home they'd still come to complete the job as long as they had access to the site. Overall super happy with the job that was done and the price we paid. I'd definitely use junk king again specifically Robert and Brandon if they were available. read more

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Good people. Fast and friendly. Showed up on time and were very professional and did the job in minutes.

My room mates and I are in the process of moving out of our house. Moving can be a hassle, and there's a good chance there's going to be unwanted bulky furniture. In our case, we had plenty. The tough part was already finished; we moved all of the furniture we deemed undesirable into the garage. We were planning on renting a U-Haul and dropping all of this to the dump. But with our limited time and conflicting schedules, it just wasn't going to work. My room mate, Kyle, stumbled upon and scheduled an appointment with Junk King. Junk King is a junk removal company that picks up and loads all of your unwanted "junk" for you! They'll take your junk, along with your worries with them. I wasn't able to be there in person since I was at work. However Kyle, since he scheduled the appointment, was able to experience their service. He wanted me to include his thoughts in this review: "Overall experience was better than expected. They arrived at the time given when they called, and promptly set to work. All throughout, I was able to point out exactly what needed to be dumped, while keeping an eye on the few items that were staying. All conversation, from introduction to payment, was cordial and professional, with all work conducted quicker than expected. My only regret is forgetting to tip for the great service; Sorry guys." -Kyle He would rate Junk King 5 stars. So if you ever need to get rid of your junk without the hassle of loading it yourself, Kyle and I highly recommend Junk King. read more

Junk King Reno - You know who to call.. - Junk Removal & Hauling Near Me - Reno, Nevada

Absolutely the worst business there is in the Reno Sparks area!!! They were ill prepared, caused me a great inconvenience and really left a bad taste. I was here visiting from out of town, but I'm originally from this area and have a lot of friends and family. Huge mistake on their part as I would've had hefty recommendations coming their way. I hope you find a better way to operate your business so that you don't disappoint anyone else Junk King! read more

I am so glad that I called Junk King! I had a heavy couch that I needed removed. Wilson and George showed up and saved the day! Wilson greeted me with a smile and extended hand. So kind and courteous. I was weary about the cost of removal because I am on a fixed income but Wilson worked with me so I could pay what I could afford. George and Wilson moved that old couch out like it was nothing. Super strong and fast! I will definitely be calling for all my junk removal needs! I'm so glad that I called. What an effortless and enjoyable experience. Thank you so very much! read more

I'm so happy with their service. They were nice, polite, friendly and professional. Got our rubbish cleaned up and were even able to make an on the spot appt for a return trip. Pricing is reasonable. I have no hesitation in recommending them. read more

They came to my house for junk removal in late 2023. The two young men were polite and worked hard to get the place cleaned up in good time. I forgot their names, but I wanted to give them accolades. A little pricey but worth the convenience and job well done. read more

Excellent service. Response time was very quick and price was fair. Arrived a bit early for the appointment, which worked out perfectly. Service time was fast and efficient. Ruben and Isa were very professional and considerate. Will definitely recommend. read more

They were available last minute when a different company left me hanging! I appreciated the guys efficiency, patience, and they helped me out with the price too. Good experience, would hire again if I stayed local! read more

Best trash service I ever Used. She was so helpful In getting that dumpster in a perfect spot, Not once but twice. She went above and beyond to help us. Call them. Best family service in Reno. read more

Junk King Reno - Junk Removal & Hauling Near Me - Reno, Nevada

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I called for a quote and it was $100 less than a higher-rated competitor for removing an old king bed set. I got a same-day appointment with a 1-hour time window and they arrived on time. Gus and Victoria were very polite and took care of the removal in less than 5 minutes. I was completely satisfied with the service. read more

Overall decent, great communication, nice staff. Unfortunately they chipped our paint and banister at the top of the stairs and when I asked for money off as a result he tried to offer me $20, I said absolutely not I'll be paying a handyman to come fix this and it won't be $20, he ultimately agreed but having to explain this after they caused damage was annoying. We had a half sectional for them to move and we separated it into 2 to make it easier for them and they insisted we had 2 couches as a result. read more

I was very grateful to find this company. I had a home listed in Northeast Reno it was about to close when the buyer discovered the 1960s refrigerator in the garage that he wanted removed. Unfortunately my seller had already left for Canada and their new home there. Low and behold junk KING to the rescue! They picked it up hold it away and charge the seller a minimal fee. All parties closed escrow and lived happily ever after! read more

Punctual fast and affordable. Definitely more convenient than a trip to U-Haul and then the transfer station.

Less than happy customer. Given a 4-6pm window, showed up after 7 with an already "half full" truck. Initially given $100 estimate +_ 10. I expected it to be more but I didn't expect 4 times more and because of the half full truck they couldn't take everything. No offer to come back later for the remainder. So pricing "599$" for the whole load, to base my price of "$450" for half truck? No, I would not use them again. Upon departure he handed me a coupon if I used them again, on the back it says "20$ off to book online " which I did, and no, no $20 off. So now I have to waste another half day to get the rest of my junk taken away! read more

Junk King Reno - Junk Removal & Hauling Near Me - Reno, Nevada

OMG...FINALLY MY 100th REVIEW!! I bought a Groupon for Junk King, because I thought it was a pretty good deal, it basically covered the Pick-up and delivery of Junk King, I had to pay a little extra to cover all the bases, but I was OK with that, your coming to pick up my Junk and Haul it away!! Junk King contacted me the night before my scheduled pick up, and ask for an Idea of what I needed picked up, I sent a few photos of what I had, and they told me, they would be at my house between 8-10am. I got a call around 830 the next morning saying that they were on the way! They showed up, loaded all my Junk and hauled it away. Now my garage and side yard are clutter free and I couldn't be happier. The Junk King staff was kind and professional, I would use them again! read more

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Mac just came and removed a ton of moving boxes from our big move here. The boxes were only used one time and we paid a lot of cash for them so I tried to offer them for free, but no takers. We'd been here 6 weeks by now so we needed them gone... He was super professional and funny. I always treat anyone that comes to my home with dignity and respect. I always offer a drink when they come. I'm a true believer in you get back what you put out to the universe. I think that this was like a light bulb moment for me when I attended yoga teacher training school. Oops I forgot to offer Mac a drink, dang! He was just here and gone so fast with us helping him load up. The price was very good read more

The owner response is the cherry on top of the situation. After leaving a voicemail I called back an hour and left a voicemail including my availability to contact me and appropriately discuss the situation. I was met with no response back from that point forward. Taking no accountability from upper management goes to show that they'll support the inconsistencies of there service to save face publicly. A thoughtful response or any acknowledgment of the customers perspective of the situation is what typical professional businesses tend to do. Restructuring the narrative of the situation the manager wasn't even present for (but I have on security camera footage) is in such poor taste. For full transparency of the situation, let me break it down from start to finish. After requesting an estimate, the two representatives from Junk King arrived to evaluate the removal project. In opening discussion I explained that the last estimate I received (by a MANAGER who came to the property) was approximately $2000. From what I was told by multiple reps of their company was that the estimate would be valid for the next 6 months. Unfortunately, their was no record of this estimate, but a record of them being on site. After relaying this information to the two Junk King employees, they turned their back to discuss pricing which was uncomfortably secretive and discrete. So I walked to face them and they're estimate was approximately $4000+. I immediately told them that there was no possibility I would go with that estimate, which they tried to glamorize and excuse the price saying it included the cost of labor and debris load. They then called a manager and after more secretive discussion brought it down to approximately $2500. This is the crux of the issue. How does a few minutes of conversation bring down the price drastically? What's the rubric of pricing and why was there such a lack of transparency. Money isn't the large issue, if full transparency and a breakdown of pricing was explained there would be no qualms. Now on to the management response. Since they outlined that we never spoke, it's quite blatant that they took the hollow words of there employees. My phoneline is still open, you have my number that I left in a voicemail from around a month ago. If you want to discuss I am always willing and available. read more

Booked an appointment through their website scheduling system. Did not receive a confirmation email so I called the day before to confirm. My appointment window for the next day was confirmed. The day of--No show, no call, no excuse. Just an offer to reschedule, which I passed on. read more

Communication was excellent, even far into the evening. Promises were made and kept. Top notch service.

Great experience. My mother used a different junk hauling company and had a terrible experience, so I thought I'd try Junk King. Scheduled online, got a Saturday appointment. They were on time, and the crew was very pleasant. They got everything out pretty quickly. Overall I was quite impressed and will use them again read more

Paul and Justin were so easy to work with. All we had to do was make a pile of things we wanted to get rid of before selling our home. They were prompt hard working and kind. We will continue to use Junk Kings for sure. read more

Paul and Christain B. did a great job for me this morning. It was like a miracle getting all that stuff gone---and so quickly! They were friendly and polite, I wouldn't hesitate to call Junk King again. read more

Great guys and service and reliable! They were friendly and did a great job, They were also very fast and hauled away sliding glass door ,,

Worst customer service. After being quoted a range price they wanted to almost double. They were rude, they talked over me when explaining what we were told and who we spoke to. I WOULD NEVER RECOMMEND THESE YAHOOS.. read more

I have never used a service like a junk removal company before but i was completely satisfied with their service and pricing. Great people to work with. I will use them anytime i need help removing clutter or large items. Excellent company. read more

This whole crew is great to work with! They are professional and efficient. Adam, Eric and Donavan hauled away a 6 person hot tube along with a garage full of junk. If I ever need this kind of service again I will definitely call them. I strongly recommend this company. Thank you, Yolanda read more

These guys are just awesome. We have been cleaning up my mother's house, which generated a lot of refuse. Enough to fill a shipping container several times. Whenever we needed a pick up, Junk King was there within a day. Quick, professional, and thorough. They even swept the container where we had piled the junk. read more

Great group of guys, efficient, energetic, and completed the job. This was an estate cleanup and I was very impressed at how the guys were able to take the time to flag some items for me to review yet were amazingly efficient at getting the job done!!! read more

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Great service - appreciate their efforts In removing all the junk from our business. Arrived at the end of the arrival window, but had called to indicate they were on their way. Would recommend their service. read more