I purchased a Lexus from MS Motors on Hayden Island and had a small issue pop up shortly after. The…read moreowner approved part of the repair, and Max went above and beyond by adding $280 out of his own pocket to help me. He didn't have to, but he wanted to make things right. Great customer service -- and they carry a lot of really cool cars.

WARNING!!!!!! HORIBLE EXPERIECE dealing with MS Motors!!! I…read morebought a car from them that they said had zero issues with and was in perfect mechanical condition! Before the sale was made, Manny the sales manager answered my calls and text messages but once the sale was done and they got there money the communication was gone! I had the car shipped to my house and first time starting it I knew something was wrong! The car was shaking and misfiring with check engine lights and wrenchblights on the dash and I couldn't even drive my new car!! The car turned out to have major engine problems and I had to have the engine rebuilt which not only was my new car in the shop for several months not being able to enjoy my new car but I had to pay outta my own pocket several thousands of dollars for the repair. When I got a hold of Manny and told him my situation he said that he would make it right and help out with the costs of the repairs. When it came time to ask him about sending some $$ he just ignored all my text messages and calls like he blocked me. I would have just gone down to the dealership but they are over 2000 miles away from me. Please take my advice!! MS Motors sold me a car knowing there was a MAJOR issue with it!! Go spend your $$ at an honest dealership and STAY CLEAR OF THESE DISHONEST BAD BUSINESS PEOPLE!!!

I can't say enough positive things about Daniel. I was very sceptical buying for a small private…read moredealer until I read all the 5 star reviews. Many private dealers a POS!!! I flew in from San Diego and Daniel picked me up at the airport. He pointed out one flaw with the vehicle, a star in the window that he already had repaired! Within 30 mins of arriving at his facilities I was driving my Ineos back to San Diego. Honesty and excellent pricing is what this dealership is about!!!! Thank you for everything Daniel. I'll be hitting you up again for a BMW M2 or another vehicle! Respectfully, Brian Mitchell

These guys have been awesome to work with! Highly recommend purchasing a vehicle! I had a few turns…read moreto work around on delivery timing and have been great at every step!

I live on the island and my father's new batteries were defective. I needed to have them checked…read moreout and wasn't sure who to go to. I happened to call Grip Autos, and though they don't really do this kind of thing. The man on the phone looked up information on the Internet and really tried to help me. It felt like a neighbor helping a neighbor. Great customer service and Great Heart. Thank You Grips Auto Gidget Hall

These women are liars and totally dishonest!! They argued with my mechanical inspector's diagnosis!…read moreAnd they were trying to capitalize on the fact that they were women owned and claimed they wanted me to feel safe! No they just want your money and will go to great lengths to get it !

My husband, infant, and I drove down from Seattle on a Saturday to look at a SUV. Sam helped us…read moreand was hands-off, in a good way, and no pressure! Both my husband and I drove the car and it seemed great. A mechanic was able to sneak us in at the end of the day to get it inspected and the car came back with very few issues for a 10+ year old car. We didn't try to negotiate the price because the price seemed fair and was listed below Kelly Blue Book value. The dealership also includes a 3 month/3,000 mile warranty for any major issues which brought us some peace in mind for buying a used car. Based on our experience, we would purchase a car from them again in the future!

Ever seen the movie Matilda? Remember her dad, the shady car salesman? That's who you're buying…read morefrom. They will sell you an exorbitantly overpriced vehicle "as is" that's essentially a polished turd and will have engine failure down the road. See the 4Runner in my profile pic? Bought it here. Check engine light came on after driving off the lot. Ended up needing a whole replacement. Lucky for me I'm mechanically inclined. Unlucky for some other poor chump. Go literally anywhere else folks - there is a reason they have 3 stars on Yelp. They knew the issues it had and sold it to me anyways. They don't care about you. They care about money, and will do what they have to to get it.

This places the horriblest shittiest place I've ever bought a car from before in my life they told…read moreme 6000 cash I brought in 5000 cash cuz it's all I could come up with and I ended up paying at the full price at the end was a whole 9300 dollars and it's supposed to be 6000 for my 2005 Dodge Magnum. Jeremy was the car dealer and he told me a bunch of f****** lies and then every time I tried to make a payment they can never tell me how much I still owe on the f****** car good thing I kept a record of my own payment log so I could know when I paid the car off otherwise I'd probably still be sending them payments and they wouldn't say anything to me once I got the title in my hand that place is a joke don't buy a car from them plus the car has many problems the windshield was cracked when I first got it and I had to get it replaced so on my own pocket and there's something wrong with my car by the way it's a wiring problem or something seriously wrong passenger window won't go down the freaking the sunroof doesn't work in OBD2 reader won't read it always takes the f****** thing off this place is a joke don't buy your car from this lot J and M Auto Sales in Vancouver area Portland sucks

Amazing service. They made my expericence easy and comfortable. The guys here are very friendly,…read morereasonable, and helpful. Best experience we've had!

This is quite possibly THE BEST car dealership ever! The sales team here goes above and beyond all…read moreexpectations. They are genuine and honest. I was about to settle to purchasing a car from a private owner ... but called Platinum flew to Portland and I'm so glad I did! They made the process quick easy and painless. I couldn't be happier! My next car will be coming from them!

Tried to do bait and switch with ad, complete waste of time. Over priced vehicles and lot of hidden…read morefees. Avoid this business, they have poor quality vehicles and dont disclose structural damage and cheap repairs. Another typical untruthful shop

Absolutely DO NOT buy a vehicle from this dealership, especially if purchasing from out of town. I…read morewas re-assured of their extensive test for all mechanical issues to "ensure vehicle is in perfect working condition". When I received the vehicle it needed new rear brakes, the latch to open the hood was hanging by a wire and the key tumbler was worn out, the key would barley stay in the ignition. In addition, the truck had a manifold leaks. Not surprisingly I was told by Mid none of this is covered under warranty and he refused to pay anything, even after I tried meeting him in the middle. I would not buy a vehicle from this dealership unless you can have your own mechanic to perform a thorough check over before hand. They will scam you.

Sorry, Bianca, but I had a great experience at this place. But maybe that was because I had looked…read moreat a lot of cars and knew exactly what I wanted - I didn't wait for anyone to "talk me up" on the fantastic Honda Passport I had my eye on. John came with me and waited patiently while my mechanic checked it out, and once he gave it the thumbs-up we went straight back, filled out the paperwork, and he gave me the keys! I was still a little wary because of the amazing deal that I got, but I drove it from Portland to Santa Barbara and back a week later and never had a single problem - it's a great vehicle. The reason I came here to write a review, though, was because of the great post-customer service I received after I bought the vehicle. I moved right after I bought the Passport, and in the packing lost the title... with just one call the guys at Point A dug up all the paperwork that I needed for the DMV replacement forms and faxed it to me within minutes. Promptness like that almost never happens, and it saved me from a lot of headache with the DMV. Overall, these are good guys, friendly, helpful, up-front and hassle-free. Definitely recommended.

Wow! We are so pleased with our recent purchase that we had to tell everyone we know about this…read moreplace. We called everywhere to find a Dealer that really knows cars and didn't have any luck until we were fortunate enough to find John. He was referred to us through our local BMW Dealer. He talked to us straight and with conviction when we placed our order and expectations for a particular car, Instead of trying to talk us into something else he had in stock, he listened, heard and delivered as we asked. We wanted a BMW X5 4.8is Black on Black with low miles and perfect... and of course for the right price ( a 73k car new / purchased for 28k--3k below any price in the US ). It took 6 weeks for him to find us the right one and it was worth the wait!! My Wife and I are all about supporting the small businesses in this economy, as we own a business too and you can sure find positive, happy people here that have a strong work ethic. Oh, they have an indoor showroom too. Thanks John!! Our Son needs a car in June, see you soon.

Got back to me right away. Wanted photos of what was going. Then could give me a great price…read more Furniture to Good Will.

They responded and came over my house that day. The people who hauled my stuff away were really…read morenice, along with the person who came over and gave me the quote.