My friend and I went to Jun Hair Salon for the very first time. I was getting a wash/hair cut. My friend has very long hair (below her butt), so for her to do anything to her hair was a big step. It's even rare for her to get a haircut, because she loves her long hair. This time she was ready to chop her hair off AND perm it.
I admit, Jun seems extremely friendly in the beginning. She always chat with customers and remembers her customer's name. There were 3 people working there, including Jun herself. Most people that came in mostly looked for Jun. The other two staffs do the washing, dying, perming....etc. It's surprising to see how they manage to take most of the customer when Jun herself is the one cutting/blow drying most of the customer's hair. What I noticed is the staff will give other customers longer hair wash (15-20mins ) when Jun is with an customer, that way the 2nd customer will not be piss waiting. If Jun don't have a customer, the wash will only be 10 mins (half the time).
Jun was the one that cut both, my friend's hair and my hair. While she finish cutting my friend's hair, another male staff started to perm her hair. Rolling the hair was about 40 mins because her hair was still long even after the cut. We waited another 30 mins. When the timer rang, the guy took a look at her hair to see if it was curly. He showed it to Jun, she said to wait for another 15 mins. He later washed her hair and blow dried it for a min. Jun suggested it to be "air dried". At that time we couldn't really tell how the waves/curls turned out because it was still 90% wet.
My wash/cut/dry service came out to $30 and I left a $7 tip. My friend's cut/perm/wash came out to $150, and she left a $35 tip. Even when we were leaving, Jun was acting very nice...asking us to come back next time.
2 hours pass by (by this time her hair is completely dried). HER HAIR IS NOT WAVY/CURLY AT ALL!!!! Her hair look like NOTHING IS DONE!!! NOTHING! IT is as straight as before she went into the salon. We decided to go back to the salon and show Jun.
THIS IS WHEN THINGS GET NASTY....
My friend was mad already, because she wasted 3 1/2 hours in this salon and basically nothing is done. If she payed $150 for perming her hair, she expects it to be curly right? First, Jun was like, "Oh why is it straight ? Okay come back and we'll redo it for you." OFCOURSE YOU HAVE TO REDO IT! She sounded like she is doing us a big favor by redoing it for us. We got mad because we got no apology whatsoever. My friend lost hope in their skills and asked what if she don't want to redo it, how much will they charge her. Jun said there is no way for her to refund money to her but to redo it for her. WE don't expect her to refund the whole $150, but probably a % of it. Jun don't understand that perming hair is damaging and now my friend had to reperm her hair because it was THEIR FAULT! I then asked Jun what IF the 2nd time don't turn out curly.....She's like, "Oh your friend can't have curly hair. It will just be wavy." WHAT?!? WHY didn't you say that to her in the beginning? WHAT THE HECK YOU MEAN? I said, "Jun, if you guys did do the service properly and did what she payed for (perming = curling), and if she didn't like it...then that's my friend's problem. We wasted 3 1/2 hours here and this is what she got?? (goddam straight hair) then it is your salon's problem! She gave us a attitude right away and said, "We told you to come back tomorrow, that's ALL we could do. And by the way, make an appointment so we can take you. If not, we can't help you!"
Why are YOU the one giving Us the ATTITUDE??
My friend got there early in the morning the next day....
Jun revealed her 2 FACE. She Didn't even looked at my friend. No smile, No "hi", no chit chat like the previous day. She didn't even glimpse at her. The gentleman that helped my friend the previous day helped her again, and later she gave him another $20 tip.
Jun then talked to her other customers and purposely said it out loud so my friend can hear it:
" I choose my customers, I hate it when customers get loud with me."
-Excuse me, but we NEVER got loud with you! Do you have hearing aid?
"I have a lot of money so I don't really care if I don't take THOSE kinds of customers."
-Yeah? so why didn't you refund part of the money to us? Why don't you just shut down your store and retire?
"I don't like Fu zhounese people. They are not well educated, and no manners. I try my best not to even go to their neighborhood and deal with them!"
-WHAT? your store is in Chinatown and you are talking crap like this? Even though I'm not Fu Zhounese, HOW DARE YOU TALK LIKE THAT? If you think so high of yourself, open your salon in midtown so you can minimize your chances of seeing Chinese people!
*The reason why she have a lot of customers is because she chats with them a lot! She "ACTS" very friendly.* read more