Trying to work within the healthcare system to get some advice and support with menopause and weight management, knowing I was not in good health, wanting to yet failing to get on a healthy path -- I felt thwarted and lost. Then a colleague recommended JumpstartMD. From the moment I contacted them, each one of the people I came into contact with was supportive, thoughtful and proactive with their advice. They met me where I was, we looked at my goals together and helped strategize the path forward. They knew what the obstacles would be and helped me work around each one as they came up, regardless of whether the hurdle was administrative or physiological or anything else. Minimum stress. No judgement, just support. No drama, no product pushing. Susan at the front desk is amazingly resourceful, efficient and calm and has the uncanny knack of anticipating what you will need and is ready with solutions. All of the staff are helpful, skilled and proactive and go above and beyond. They seem to care that when you walk out the door you should be feeling good about where you are and confident of the path ahead. read more

Starting a healthy lifestyle with the help of JumpstartMD. Spacious office, comfortable seating, friendly staff members. read more

JumpstartMD - Receptionist Area - Weight Loss Centers Near Me - Walnut Creek, California

I started my health journey in the fall of 2020 and couldn't have done it without JumpStart! I also started their BHRT program which has helped me sooooo much! Their coaches and doctors are supportive, caring, thoughtful, and realistic with meeting you where you are. To date in my journey I have lost over 100 pounds and couldn't feel better or healthier. I commute and do virtual sessions as I live in the Sacramento area. It would be amazing if they opened one here - many of the day spas and other weight loss clinics are offering "weight loss" support. read more

I was really overweight and depressed . I had a wedding coming up in just 6 weeks and it was in my old home town. Needless to say, I needed to become thin, successful and gorgeous fast ! Jumpstart to the rescue ! I knew the commitment would tax my patience, my appetite and my finances . But I went for it ! The team was always supportive , friendly and full of information. With that , I took it to another level and started the YT 7 min belly fat removal . Then I started 3 times a week free weights at home (just 10 lbs ) , I also requested , and was granted Zepbound prescription. Zepboumd turned out to be a godsend . My sleep apnea resolved in 4 weeks . My appetite for sweet completely dropped off ! My prediabetes was controlled . With each weigh in I became more driven and more focused on my goal! The wedding went on great! I lost 24 lbs from the initial panic number (199) and 17 lbs from my first J.S. Weigh in late April 2025 . I also added approx 5-7 lbs of lean muscle and dropped 2 or 3 inches off my waist . The team at Jumpstart was so impressed and I relished the congratulations. Great care . Great team . Thank you for the life rebalance Jumpstart ! Keep it going ! read more

I joined JumpstartMD 2 years ago to lose my Covid weight gain. Since then I have lost 60 # through their diet, exercise and medication management program. I have reached all my weight loss goals and am now entering the maintenance phase. I highly recommend Jumpstart due to their caring support and effective measures for weight loss. This is a physician supervised program implemented by nurse practitioners and health coaches. They will monitor your vital signs, labs and %body fat as well as hydration and muscle mass. You can attend weekly visits in person or by Zoom if you are away. I give JumpstartMD a 5 star rating. read more

Very thorough care, advice and recommendations! Support and coaching that we get coming in every week are so integral in making lifelong changes. I've been on this journey one and a half years and lost almost 60 pounds. I feel happier I feel energized and I'm just so glad to have found JumpStart. Kat is an amazing coach I reach my lowest over 10 years!!! read more

JumpstartMD - I'm 55 pounds down!! - Weight Loss Centers Near Me - Walnut Creek, California

Overdue review for the Burlingame office!! started my Journey about a year and a half with Afsi and I am very happy with the result. Attention to detail and step by step instruction helped me reach my goal. The staff are very nice and helpful the front office Summer is really good at what she is doing . Afsi and Jonica are always there to help and very knowledgeable . All and all I am very happy with the program and recommend it to anyone who wants to lose the weight and unable to do it by themselves. read more

Long overdue shout out to the team at Jumpstart MD. I have lost over 25lbs and been treated with such respect and team spirit at a time where my health was headed down hill and my regular provider offered no answers. This team of professionals take their time explain everything and help you to give yourself a break and set realistic goals. I truly appreciate this team. Kat, Susan, Rebecca, Gayle are my dream team and the rest of the staff too. Top notch customer service and a huge thank you. If you are struggling check into this program. You won't be sorry! You can be happy and healthy! read more

They are really trying to work with me to find meds that work. This exceeds my expectations of customer care.

Yes the staff is nice at the WC office, BUT the program is very pricey! and you're stuck in a 3 month contract before you can cancel. I joined this place exclusively for the newest medication on the market which they said they had and advertised. However after signing my life away and having my initial appointment, I was told I had to wait until Week 2 to meet with the clinician to get the prescription. Then on Week 2 the Clinician tells me, oh that med is back ordered and won't be here for 2 weeks. So I'm in the program for almost a month before I can get the medication assistance, which is More Money. They push their vitamins on you and their shots, for more money. I'm sure these extras help, but if you bought everything they mentioned to aid in your weightloss journey, you'd be paying over $600 a month, especially if you don't have insurance (like me). When it came time to refill the prescription, once again it was out of stock and won't be here for a month! I just feel like they should give a discount on the program if they cannot fulfill the offers. Or try a different pharmacy! Granted, I did lose weight following their program and on the meds, it's a great program that's why I gave it 3 stars, but the red tape to get there was infuriating and if I wasn't stuck in the contract, I would have left and gone elsewhere. So buyer beware, before you sign any contracts, make them promise they have what they advertise and there is not a wait or back order. read more

My doctor recommended Jumpstart 5 years ago to help with some health issues. I thought it was a little pricey but it was well worth it! With their help I was finally able to understand how my body processes food and why certain foods create problems for me. By eliminating those foods I have been able to stay out of the ER due to the issues I had for several years, and lose weight without confusion. The personal analysis and attention provided by Jumpstart were/are so much more effective for me than online diet programs our group meetings. I highly recommend them! read more

About a year ago I had put on quite a few extra pounds as a result of the pandemic. I knew I had to do something about it, so I saw Priscilla Brown at Jumpstart MD (at both the Walnut Creek and Pleasanton offices) and within just a few months I had lost all of weight. It's been a year now and I have kept all of the weight off. I had a great experience there; the entire staff is helpful and supportive. I recommend Jumpstart highly! read more

Staffed by nice people who don't really know what they are doing. You get very little instruction on what to do for the first few weeks. It's really just up to you to starve yourself, and you pay a small fortune to go here. Don't bother buying their vitamins or getting shots. The only thing that helps is the prescription for phentermine which is an appetite suppressant. I'd recommend just getting it from your doctor and buy meal replacement shakes online, eat as little as you can, no carbs or sugar, and you'll drop 30 pounds by just a few months or less. Weigh yourself every day. Good luck. read more

As I began a new journey to lose weight I met Cyndi the NP who quickly became my weight loss ANGEL!! She has been my coach, helping me understand how to make different choices, coaching me all week on how to add vitamins, minerals, drink more water with electrolytes and overall showing how much she cares about how I'm doing. Because of her expertise and education I have lost over 25lbs since June. It would not have been possible to drop my covid weight if it weren't for Cyndi and the jumpstart program. It's not easy, but it's worth trying! read more

I have had a great experience with JumpstartMD. I was initially hesitant to go, thinking that I could lose weight myself with just a little discipline. But after a bit of nudging, I went to my first appointment and am so glad I did. 3 months later, I'm now approaching my goal weight, I feel healthier and I've learned to eat better. The team is wonderful and caring, and the accountability of the regular appointments kept me more honest than I think I could have been without Jumpstart. Some other reviewers commented that the team is sometimes hard to reach by phone - but once I realized their office hours are actually shifted earlier in the day to accommodate people who prefer very early appointments, it made a lot of sense. If I need to call and reschedule, I just try to call early in the day and they're always able to help me. Definitely recommend Jumpstart. read more

My wife and I just completed a 6 month program with our Jumpstart coach, Courtney Pritchard, in the walnut Creek office. She helped us set realistic goals and reset crazy expectations - all without displaying any guilt or disappointment (especially during our 'oops' moments). Courtney's suggestions were always on point and worked time and again. My wife and I did very well under her tutelage. During the six month program, my wife and I lost a combined 60 pounds! Know that by the end of the program we saw significant and positive changes in all of the areas assessed. Courtney was so proud of us and we are so grateful to her. A huge thanks to Courtney for her constant support, encouragement and guidance. She's the best! read more

Love this program! I lost 35 lbs in 3-4 months and have kept it off for a year and a half. I wanted a program that I ate my own food and wasn't dependent on their merchandise. Jumpstart taught me how to eat and what my specific nutritional intake should be. It changed my life and was the best gift I could give to myself. A little expensive but that's what kept me on track. read more

You are better off doing weight watchers and cutting out refined carbs. This program is extremely expensive ($388/month) and claims to be very personalized. I was very successful on the program, that's because of the work that I put in. You just don't get what you pay for here. You see a different practitioner every week (it's very random) - some of them are very good - and others are not (chomping on bubblegum/doing their hair/and not trying to make any sincere connection with the customer). There's an online portal - but it takes a few days after weigh-in for your weight be uploaded. I even had to call several times because it seems like they forgot to update My record. For people who like to view their progress immediately and in charts, The turnaround time is unacceptable particularly again for the monthly fee that you pay. There's also no discount if you choose not to do the injections. I fail to see any personalization to this program. I am really disappointed because I wanted to like the program and would have continued to pay - but it just feels like 'amateur hour' and I refuse to be taken advantage of. read more

I chose one star because there wasn't a minus option (-4*). Well I should have read the reviews before I made the appointment. A complete waste of my time! It is clearly all about the money. As an informed consumer it was clear that the staff is all internally trained with minimal contact with a licenced provider and extra charge to boot. My advice don't bother. read more

It's hard for me to give a rating, because I think this program will really work for some people, it just didn't work for me. Before I joined I read everything on yelp, so I'm just going to describe my experience as best I can to help other yelpers. The initial visit is $250, but you can get a $50 off coupon code online. At that visit they take your measurements, body fat, weight, and go over the program in detail. They also give you a full blood test form to take to Quest. This is included in the price and for me was one of the best parts. I have put on 10 pounds in the last 6 months so I was glad to see I'm perfectly healthy, especially cholesterol and diabetes. Then the fee is $400 per month. The weekly 15 minute appts are for you to get your amino acid shot and your appetite suppressants. I met with 3 different people over the month I was a member. 2 could have cared less about how I was doing, rushed me in, gave me a shot, put on the scale, BYE. Only the new nurse practitioner Peggy genuinely wanted to know how I was doing and encouraged me. The entire program is based on ketosis, the burning of body fat. They explain that you can't burn fat if you are eating carbs because it is easier for your body to burn the carbs. So basically the program is very, very low carb, and overall calorie reduction something on the order of 1200 calories less that you burn in an average day. They give you a booklet with boxes to check off as you eat, and show you exactly how much protein and carbs are in everything you eat. If you eat one protein serving you check a box. A serving is 3oz of chicken or half of a greek yogurt, for example. You get 10 protein boxes a day. You get 4 carb boxes a day. A carb box is 3/4 cups of berries for instance. My first problem with the program is that I don't like meat and seafood. I eat of ton of veggies and fruits, whole grain bread and oatmeal, most of which are off limits on the program, or only two boxes a day. Absolutely no pasta, potatoes, oatmeal, bread, starchy vegetables, beer, etc. So I basically ate tofu, egg whites, string cheese, greek yogurt, and the 2 cups of spinach with a tiny bit of cheese and beans, for 3 weeks. Snacks were 10 almonds or a string cheese. I just couldn't keep that up. I was also soooo tired of thinking about what I could, when can I get to whole foods for the tofu pasta, when can I go have a happy hour drink again, etc. In week four I started making my own modifications. Second problem was that it didn't matter when I took the appetite suppressants, they kept me up at night. By week four I was taking one in the morning and then a sleeping pill to get to sleep otherwise I was wide awake at 1am, needing to be up at 6am for work. NOT a good cycle. Another problem, this restriction resulted in one pound lost per week, not fabulous, I've done better on my own. So in week four it dawned on me that there was no reason for me to be paying $400 per month. I couldn't take the pills anymore, I couldn't stick to that strict diet, and honestly didn't want to. I provided my cancellation in writing and they sent me an email acknowledgement a few hours later. If you have no problem eating a lot of meat and very small amounts of food then this program really will work. My goal was 18 pounds, I bet if you had 30+ to lose you'd do better and be more motivated. Even though it didn't work for me, I did learn a lot about nutrition, which was worth it for me. I had no idea that some of the veggies I was chowing on were super carby. I do intend to apply what I learned, and just get my butt back to the gym. read more

I started Jumpstart March 21, 2013. I've been overweight since I was 18, I'm 55 now. I found this to be the best diet I've ever been on. low carb diets have always been referred to me by doctors before but I could not last more than 3 weeks on them due to a lot of fatigue. This gives you more carbs than the typical low carb diet. You eat real food, not pre-packaged food. They also have great high protein, high fiber bars and with lower carbs, you need the extra fiber. The Pleasanton clinic helps me with any problems I have that week. low carbs actually takes your hunger away. When I feel tired, they told me to drink chicken broth for the salt that you are not getting from the diet. It worked well. I've lost 22 lbs in 6 weeks and know I will reach my goal this time for the first time in 30 years of dieting. Well worth the money. Way to go Jumpstart! Terri read more

I lost weight...not denying that. After consistently losing 2-3+ lbs per week, week after week, I was chewed out for losing only 2 tenths of a pound during one weigh in. The counselor/nurse practitioner had a bad attitude and wanted to know "what happened?!", assuming I went off-diet/meds and pigged out for the week. Excuse me?! I'm the professional dieter here, give some respect!! She was very condescending to me. I quit the program shortly after that session. Happy to report, that by using the Atkins principles (which is exactly what the Jumpstart diet is...only repackaged and costs you close to $400 a month), I have lost over 50 lbs and kept it off for 3 years so far. The Jumpstart MD program is not worth it. Atkins is free online and has gobs of support, recipes & social forums. Jumpstart MD does not. read more

A comfortable professional atmosphere that has been a huge help to educating me to incorporate a healthy lifestyle. For the first time in my life this is a healthy eating program I believe in. Thank you JumpstartMD for educating me and giving me the tools for success. read more

I was a member about a year ago and quit because there were horrible inconsistencies with staff and the clinician rubbed me the wrong way. I DID like the program itself, and DID lose weight, so I decided to go back. I have held off on writing this review until I have had a few visits under my belt. Here we go.. Negatives: It is nearly impossible to get a hold of someone. The phone takes you in a loop, or to a voicemail that does not allow you to leave a message. I have been told that this is being fixed. I have been over charged on several occasions, and although they recognized this right away, it takes FOREVER to get it cleared up. They are frequently out of popular supplements. I noticed that I have received some conflicting advice regarding the amounts of certain foods that I should have. Positives: I did not recognize the receptionist, but she was pleasant and welcoming. I think her name is Michelle (I make it a point to remember people's names). She answered all of my questions and was quite sweet. Bobby has welcomed me several times too. She reminds me of my daughter which warms my heart. On my 2nd visit, I was told I would see Karla, the clinician (uh oh, yet another new person). Out comes a cute, petite gal that looked young enough to be my daughter. I wanted to leave, but thought she already saw me, so let's do this. She introduced herself and within a few minutes, I felt better. It turns out that she is older than she looks and truly related to my struggles. She looked over my blood work with me and explained everything in detail. I have never had anyone be so thorough. She suggested I make some changes to my medications and recommended some new ones. I have to admit, I was doubtful. I took her notes to my personal doctor. He researched her suggestions, called me to say that he was impressed with her insight and agreed to do as Karla suggested! Wow! Since then, I have seen a few health coaches and they have been AMAZING! I believe i saw Michelle, Sophia and Julia. All great and all familiar faces from last year! They all have different approaches, but inspire me and keep me on track. I am so glad I returned. I am very happy to have people who understand me. Most of all, I am appreciative of their knowledge and the fact that there is consistent staff! It is very hard for an over-weight, middle-aged woman to sit in a chair and talk to young, beautiful women about how she ate things she should not have. They have never shamed me or scolded me. They have only provided support and medical guidance. THANK YOU JumpStartMD read more

I had a wonderful experience with JumpstartMD in Walnut Creek. The office manager, counseling staff, & nurses are very supportive & positive. The plan is a keto based program, so know that going in. I'm not going to say it's easy but it has taught me a lot about what I eat, when I eat, & what I need to change to see long term results! read more

I love this place. Everyone from front desk to the top are wonderful friendly and supportive. All the coaches are amazingly positive but honest! It's just what I needed to drop the weight that crept up on me. Worth every penny. read more

This review is a reflection of MY experience; your mileage may vary. Why am I posting it? Because I want any 50+ year old, overweight women, to be aware and urge you to take control of your own experience. Does this program work? Yes, in spite of the people managing it. Did I almost die as a result of the program? Yep. Me: 56 years old, overweight by 40+ pounds. After blood work was taken, I was told my thyroid and female hormones were all under performing. Upsell to using their Dr to prescribe female hormones (called "the safe ones") and thyroid. Pushed to have hormones injected under the skin, which I refused in favor of pills, "in case there is a problem." Note all of this for later. Results were felt within 2 weeks -- felt better, more energy, etc. Never saw the only Doctor again (for + months.) Saw 3 different 'coaches' during my time in Walnut Creek. One injected me badly and a bump/bruise arose for more than a year before subsiding. I was prescribed different exercises by each coach, with each coach telling me what the other coach prescribed was "wrong for you." Each visit, I had to re-explain my situation, despite a "chart" and the "personalization" that is part of the sales pitch. Had to follow up requests for weeks at a time. Blah, blah -- all of this is just bad office management. When my lower leg swelled to twice its normal size, I was told it was water retention and not to worry. Time passed. After leg became painful, I went to my doctor, then ultrasound, then ER, then ICU due to a DVT blocking more than 90% of my femoral artery. Cause: My age, weight, and lifestyle (very long commute equaling 5 hours/day in car) made me high risk for any type of hormone replacement. Cause of DVT: female hormones. Am I partially responsible? Yep; free will, I could have rejected many of the Jumpstart MD recommendations. Why didn't I? I bought the marketing and the high pressure sales tactics. Jumpstart MD works. The Walnut Creek office is broken and I was never contacted by the owner of the franchise or whomever is responsible for WC, despite multiple verbal and written requests. I hear great things about other offices, and some people may not care that they're having a bad customer service experience. But beware assuming that because the business has "MD" in the title and that if you buy the 'medical' program, you will only see an Endocrinologist infrequently, a Nurse Practitioner occasionally, and this is patently NOT a safe medical program. It's a Keto Diet with in some cases unhelpful or contradictory "coaching." For me, almost dying was problematic. And the lasting impact of blood thinners (for 6 months), my DVT not going away (probably forever), and the delay of knee replacement surgery (indefinite) wasn't worth the weight loss. read more

So--it's been a little over 6 months since I started the program. In 6 months, I lost 58 pounds easily, just by following the carb and protein plan set up at my initial visit, and walking a few miles 3 days a week. I can't believe how quickly it happened, and wish I had started years ago. Hindsight is 20/20 though :) When I had a week where the scale didn't budge, the counselors problem solved with me and helped me bust through the plateau. Can't say enough good things about it. Looking forward to continuing. read more

Update to my prior review: last year my daughter used the program. After six weeks, she decided she could do it on her own and told them she would not be returning. Jumpstart kept charging us even after I contacted them; after two conversations and a promise about speaking to a supervisor, I never heard from them again (no, I was not verbally abusive and did not behave in any other way that would justify them not dealing with me.) I kept calling and messaging them and kept being ghosted for several weeks. I eventually took the issue up with my credit card company and after two months during which Jumpstart fought the credit card company, I finally won. Needless to say, I will never try do business with them again. Be careful. read more

Updating from my last review... I have reached my 'goal' weight and started on the maintenance end. I reinforce my first 5-star review with another one. Dr. Lai & his staff are friendly, supportive and competent. Just remember there is no 'miracle cure' to weight loss... it involves a lot of work on your end too. This is a service that helps you on your way, but it is up to YOU to change how you eat, and your exercise habits. read more

I had terrible experiences at Walnut Creek and Piedmont. I quit after 3 years even that in 2013 I was featured at the web site. The staff is constantly changing and very expensive. read more

I really enjoy the staff at JumpStartMD in Walnut Creek, but it needs to be said that Linda is AWESOME!!

Its been 3 months and Ive lost 9.6% body fat.... how crazy is that? This place is completely worth the money, and will help you lose weight, i love it. I feel great! read more

You get a pretty clear picture from these reviews--this program is inconsistent yet can prove very helpful. One strong positive is Jumpstart's use of medical tests. The testing illustrates how much your overall health improves with every few pounds of weight loss. Another positive--the counseling staff I saw was helpful, personable and either well-trained in nutrition or they hold a degree in the field. I continue to benefit from their knowledge and support. But the negatives that eventually drove me away reflect the overall organization which, bottom line, is aimed at generating income, not practicing medicine. The clinician, whom I believe is required to be a physician's assistant at Jumpstart's sites, performs not only as the medical staff member licensed to prescribe medication, but also plays the role of "closer." On the first occasion I viewed the clinician's "offer" as coming from a medical professional who was helping me move forward. But on the second occasion I suddenly got a different picture. A medically unsound suggestion (in my case) was accompanied by a medically unethical statement. This was not the help of a medical professional--this was more along the lines of a car salesman's manager swooping in to close the sale. I left the program. read more

This place changed my life. After my daughter was born, I was at my heaviest ever. I heard about Jumpstart through a family member. The program was very easy to work with. The use of medication made me not constantly think about food like I had with other weight loss programs. As the weight came off, it was easier to exercise. Before you think about weight loss surgery, go visit Dr. Lai and his staff. They are so nice and work with you to reach your goal. read more

June 6, 2013 Jump Start Weight Loss Program........ a perfect 10. Paula Jeha a client of mine and a friend, introduced me to the program. I was 186 pds. over weight and on medication for blood pressure and cholesterol. I was on the medication preidonse for a couple of years, it made me balloon up to 186 pds. Paula introduced me to the program based upon it results. So after trying to lose weight by numerous other methods, pills, diets, working out at the gym with a private trainer I was still still over weight. Nothing seemed to work until I started JUMP START. What a great program. I started the program and before I new it for the first time I was actually losing weight. The program has a great support team, everything made sense to me They showed me how to change my diet and achieve my weight goals. I now weight 158 as of this morning (6/6/2013); I am off medication and doing great things with riding and showing my horses. I have been able to stop taking medication and my medical doctor ran new blood test to check my cholesterol I got good results for the first time in many years. I thank Paula, for showing me the proper way to lose weight and live a healthier happy life. I would recommend JUMP START to any one that wants to lose weight and do it with out starving yourself. Thank you for JUMP START Paula. read more

I worked with the Walnut Creek Jumpstart office for 30 days. I initially found their food tracking methodology confusing and inaccurate. I was told they were coming out with a newer version but never saw it. When I asked for specific suggestions on foods I could eat I was told they didn't have that because everyone was so different. Even worse, one clinician in particular shamed me for portion size--she was not respectful or sensitive. When I tried to talk this through with her she didn't listen, she got defensive and hostile. However some of the people I met were good to work with...but it only takes one bad attitude to sour the experience. I wouldn't say I found their program special or particularly helpful....I don't recommend it--I am now using an app on my phone...its working well. They never asked me for my blood work when I forgot to bring it in initially and there was no follow up. Good thing I didn't have any health issues! The person in charge of customer relations suggested to me it wasn't a good match and that I should look for a different weight loss program. That's cold! read more

About a year ago I noticed my energy levels were going downhill, my body was changing for the worse with more belly fat and loss of muscle tone. I was feeling tired and stressed constantly. I attributed these changes to the fact that I'm simply just getting older and would just have to find a way to deal with it. My wife found out about BHRT and insisted that I at least get a consultation. After my first treatment, I felt a great boost to my health and vitality. My midline fat disappeared, I regained strength and muscle tone, and my energy is up. Thank you JSMD for bringing me to my full potential! - JCK read more

My wife has lost 40 lbs and kept it off, and I am down nearly 20 with just 10 to go, and it has been a very easy program to follow. Even when you slip up, which you will do, you simply "jump start" it again and you are back to losing weight at a steady, healthy pace. Highly recommend it. read more

I have been an on and off again patient at Jumpstart for the last two years. My opinion of the program is it can work for some, maybe not for others. I lost some weight, but found the program too limiting, as it is a program which is primarily focused on little to no carbs. It is also VERY VERY EXPENSIVE!! And they just increased the price of the program to almost $400 a month!! It is a very restrictive diet, which of course will help you lose weight, as any program will that restricts your caloric intake to almost nothing.;-) The receptionist at the Walnut Creek office, Lory, is very curt and not very friendly. I always feel very rushed in my appointments, as they seem to me to be overbooked and understaffed much of the time.(to note, over the last two years that I have been going to the Walnut Creek and Pleasanton offices, the staff is CONSTANTLY changing, no one seems to stay very long. In my opinion, this doesn't say much for any company) If I could give the program no stars, I definitely would! read more