wish I could give this place negative stars!!! I was not allowed to enjoy the day with my daughter because of the "friendly"and "helpful" staff they say they have on their website, and my daughter didn't get to have her mommy around for the majority of her birthday because she was too busy trying to prove that she was innocent of a malicious charge and threat of minor misdemeanor. Way to go jump n shout! They gave this single mama an incredibly hard time and took away what was supposed to be a beautiful day celebrating motherhood and the birthday of her child, into a fight for her livelihood, reputation, and public record...
I am a 100% single mother -with absolutely no breaks- and I threw a party for my daughters 5th birthday on Saturday. I was rushed through the entire party, as we were only given the room for 1 hour, I was asked to pay in the beginning and then stood in a busy line to pay and then was told to pay at the end in case more kids show up, so much unnecessary time was lost there. I had to decorate for my own party, there was confusion on the website, even though it asked me if I was throwing a party for a boy or girl, I assumed the party would have a generic birthday theme. And then I was rushed to leave, and then the staff had the audacity to ask me for a tip!!! I didn't give a tip because the package was $300 and they didn't really do anything except waist my time and rush me in a completely plain looking room, and then they charged me for extra kids that weren't even at my daughters party! The package comes with 10 kids, I had 12 in my party, and I was charged for 18 kids! It keeps getting worse...
On top of that, the package promised unlimited jumping after the party and was asked to leave at 2:30pm, when they close at 8pm!!! Staff at jump n shout then proceeded to accuse me of being intoxicated because they think they smelt alcohol on the table cloth when they were cleaning up, and called the police without confronting or even asking me first. I was extremely exhausted from the night before prepping presents and gift bags for the attendees and such, after I put my little one to bed and I sometimes battle insomnia, so apparently my eyes were glossy and they felt the need to accuse me and harass me of intoxication. I was too busy setting up the party, coordinating the party and taking the decorations down, I had no idea what they were talking about. After we left the party room and we're watching the kids in the main jumping areas, I was simply sitting with other parents catching up and playing with my birthday girl for the first few minutes since we arrived at 12. I was asked to go into the back room to talk about my party and immediately threatened with a charge of Disorderly Conduct and Public Intoxication by a police officer because they smelled grape juice? On a tablecloth. I was taken away from my kids birthday celebration and had to do a breathalyzer to prove that I was just in fact exhausted, as I had said and I was humiliated and embarrassed and pressed to the point of a crying mental breakdown. One of the staff again had the audacity to attack me verbally by accusing me and telling me that she was "also a single mother of 4, and that I did not look tired, I clearly looked intoxicated" and that she knew the difference.
Embarrassing for us all, the results of the practically forced Breathalyzer test that I had to travel away from the party to the police station to take revealed that I blew a 0.000 and was in fact telling the truth. The owner then refused to have her staff apologize for the wrongful harassment, unjust accusations, and terrible inconvenience and on top of that refused to refund me any of my money, since my kid still got the party room for an hour and it was definitely a "memorable" party, in the worst possible way!!!
Please find a better establishment to entertain your kiddos! This place is beyond greedy and just immoral. read more