Pam is incredible! Fast, thorough, goes through everything with you and answers all questions you…read morecould possibly have. She is so thoughtful and detailed and helps clear up any confusion that comes with traveling!

Pam planned the most amazing trip to London and Paris in August 2024…read more She does everything so perfect. She is planning my trip in November 2024 to Europe, again. I don't know what I would do without her, SHE IS THE VERY BEST, Maureen R. Agius

After being a customer of Sonoma Travel for over 20 years for our big trips, my wife and I will no…read morelonger be using their services. This last time was to plan our bucket-list trip to Fiji - 7 nights, split between 2 resorts We were working with the owner. The core issue is that she has continued to refuse to explain a significant price hike on the last itinerary she sent us. Basically priced 6 nights at 1 family resort as costing more than 7 nights split between 2 high end adults only resorts. We did NOT book our trip with Sonoma Travel, and do not plan to use her company again.

Let me say.... The worst services ever. Not surprised to see three 1 star ratings. Debbie was in…read morecharge of our Hawaiian vacation. We booked about one year in advance because there was 12 of us - and we finally got a confirmation email about a month before we left. One of the names was a family member that wasn't even traveling with us. Actually it was my sisters first name with my last name. That person doesn't even exists. So a last minute change cost more and screwed up all the flight seating. She booked the 2 year old in an exit row, and when we told her that we don't think a 2 year old can be in an exit row she said "it's not a big deal" well- when we got to the airport we had to change all of the seats around last minute because - as we said - a 2 year old can't sit in an exit row. We asked her to book us a luau, and when she hadn't yet booked it a month before we were leaving... We decided to book it ourselves. When telling her that we booked it, she said "oh good, I haven't done that yet" So we booked our luau, we changed our names on the flight, we changed all of the family members seats on the flight... What did Debbie do again?

Can't say enough positive about Eric. He planned our trip to Juneau Alaska from a car pickup at…read morethe house, to airline reservations. excursions, and pickup from the airport in Sacramento right down to the smallest detail. we went whale watching, zip lining, dog sledding, float rafting to the Mendenhall glacier, rode the tram up Mt Robert's.......a truly fabulous & memorable trip without a hitch. Thank you Eric. I Highly recommend Sapphire Journeys to anyone in the market for a travel agent.

Mark did an incredible job working with us to understand what we are looking for given our budget…read more He went above and beyond to make sure he met every need for both of us, and was even willing to walk away from the business when I found a different deal that might've made more sense. He took care of all booking, negotiating, etc, and even checked in during the trip that it met expectations. 10/10 working with Sapphire and Mark to book your ideal travel.

On my recent trip with my son to Rome and Naples, Kathy was invaluable. She provided loads of free…read moreadvice on how to book attractions and transport. But most importantly, she booked our hotels. I wanted to keep to a budget, but I wanted to be somewhere central. Kathy found us very comfortable, charming, affordable, centrally-located hotels in Rome and Naples, staffed by absolutely lovely people. I haven't worked with a travel agent in a long time, but from now on, I will consult Kathy on any travel plans. She's brilliant!

This is the greatest group! A few years back, Henrich helped us with a trip of a lifetime, looping…read morearound Ireland, Scotland, and Great Britain (London). The plane hoppers between countries were amazing. Thank you! We are getting ready to book another trip so thought I would post about the last one. :-)

Great, personal service. They planned my 5 week, 3 country trip perfectly. Thanks, to their…read moredetailed advice, we had an amazing experience.

Due to covid they said their location was closed but that the agent could help me from her home…read moreover the phone. Her name was Pat, So I began to give her details of what I wanted on my solo Trip I needed help planning to Alaska. She said to follow up with an email which I did. A week went by, no answer. I emailed back to ask how things were going and she acted like she forgot about me so I reminded her of all we talked about and she said she would work on it. In short, I wasted a month getting no answers, no info, and never a single call or email back. What a waste and now I have gotten no where closer to my trip. Why can't people just do their job or if they can't help you, tell you so you don't sit waiting! Total disorganization and unresponsive. Don't waste your time like I did!

To start things off, i think Scott can do a fine job planning your trip. biggest issue was…read morecustomer service and his communication and behavior when facing minor adversity. first phone call he says he will make an attempt to hit all the marks we want for our trip. he says this can go back and forth a couple times as we narrow things down to get perfect for the client (me). during this call i had mentioned i have a connection with someone in the hotel industry and Scott's words "if you can find a good deal for a room then id say use them" next day or so later Scott sends an itinerary. overall it was great but we wanted to change 2 of the hotels to stay in. I preemptively booked 2 places because there was limited availability. this costed nothing and can be canceled for free. it was just a safety net. i get back to Scott saying we want to change 2 of the lodging locations and i booked something (thinking im being helpful). its like he immediately took this personal and decided to drop us as a client. we are too "high risk", and no further explanation i repeatedly asked what the issue is and how can i resolve this. offered to cancel the 2 rooms i had booked, WHICH WOULD SOLVE THE ENTIRE ISSUE. and he still refused to work with me. honestly so bizarre, i was kinda looking forward to him planning this trip.... maybe monday mornings are just not a good time to communicate for him i really don't understand why we couldn't just move forward with me cancelling the rooms. Scott acted like a child. 1 star for no communitcation skills and inability to resolve MINOR conflict. on his website and in the notes of the itinerary he sent.... NOWHERE DOES IT SAY I BROKE SOME TYTPE OF CONTRACT WE HAD OR TRAVEL AGENT ETIQUITTE.

I found Scott on Craiglist. To be honest, I was a bit skeptical of the good deals that he was…read moreadvertising. Nevertheless, I proceeded. From the begining to the end, Scott was nothing but helfpul, professional and patient! He helped me booked a Hawaii trip for my family of 11 people. Got us a great deal from Delta (including 3-day free car rental). Two days later, Hawaii airfares went up by almost $100 per ticket! I was sooooo grapeful to have booked our tickets then. Scott was honest and really did try to find us a good deal. I would totally use him again for future Hawaii trips!

I was assisted by Vivian and Karen. They were both awesome and very help full. Great personal…read moreattention. Chris Clifton

I just called to find out about booking flights and some travel connections for a cruise we are…read moretaking over the summer. When I said we had already booked the cruise and pretty much told me she wasn't interested in my business. That she gets commission from the cruise company, so she would charge me $100 per ticket to book flights for us, so since we are 11 people, that would be $2200 in fees to her! No thanks..

Our family summer getaway to Sonoma wine country was even better by having the good fortune of…read moresnagging Charles Meyer as our driver and tour guide. Charles was prompt, reliable, and added great depth to the enjoyment of our trip. It was more than just tasting wine, it became an immersive experience in the history, culture, and lifestyle of the valley and area through Charles' knowledge. He suggested a winery that was a personal favorite and it ended up being our favorite visit! We cannot recommend Charles enough.

Soooo we're long overdo on this review but we've been to Napa/Sonoma twice now and both times we…read morewere lucky enough to have Charles Meyer as our driver! Charles is punctual, kind, professional, knowledgeable of the area and an absolute gentlemen. We worked with him on our honeymoon and then again two years later. We even recommended him to another couple that are friends of ours and they had nothing but good things to say about him. Thank you so much for your hospitality and for always taking care of us. We always enjoy our days with you and love that we can stop and eat lunch together at the local places. We appreciate you very much and look forward to seeing you next time! All the best, Jeff and Susie Gruebele from Florida.

Let me start by saying that I will be a forever customer with John after this trip. We called him…read morewith hopes of getting in a very last minute NYE/birthday trip for a family of 6. He planned my trip from beginning to end and I have to say it was not only last minute for NYE but we had very specific request that he was able to make sure they accommodated. He took care of booking our hotel, flights and ride too and from airport which all turned out great and the one issue we did have he sent and email and was corrected right away which wasn't his fault but the hotels mixup and was fixed first thing in the morning. I couldn't be more Thankful he was able to assist. NYE in Mexico was so amazing that we weren't even off the plane when I text him to start planning next year's trip to the same place in Puerto Vallarta again. THANK YOU AGAIN John we look forward to working with you again and referring you to everyone and anyone we know planning a trip.

Steve & Lisa Fermi, our advisors, not only exceeded our expectations in planning prior to our…read moreholiday, they also greatly exceeded our needs during our month-long Italian adventure! They were professional and very responsive to our needs as we navigated through our trip. Each segment of our trip involved lodging, site seeing activities and transportation which was skillfully arranged and booked in advance. From our cultural and historical time spent in Florence, to time in our Tuscany villa, beautiful and relaxing cruise and romantic stay in Venice; truly an Experience of a Lifetime! Thank you Steve & Lisa !! We will definitely be using them again and referring friends & family your way.

I am NOT an experienced traveler. When it comes to figuring out all of the details like…read moretransportation, air travel connections, excursions, travel insurance etc, I panic at the idea of having to figure all of that out myself. I was referred to Trinette at Oakmont Travel and boy was I impressed. She handled EVERYTHING. She took the time to really find out what I wanted out of the trip and managed to book it all, seamlessly. Definitely recommend Oakmont Travel for ALL of your travel needs. Julie L.

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