Roy T!!! You are the man!…read more I was searching for a C300 with specific features and found one 3 hours away. Roy and I handled all negotiations over phone, text, and email before I made the trip. When I purchased, there were no surprise fees or charges. What I really appreciated was being treated as an equal by Roy as well as the entire dealership. There are plenty of times where professionals will discuss with my husband even though I am the ultimate decision maker for my car. Minor details that could've been a hassle if it wasn't for Roy's communication, follow-through, and general professionalism: - The C300 had a few small paint chips from normal wear and tear. - The spoiler wasn't attached properly Solutions: Roy said he'd mail over a touch-up kit, and he did. He also advised me to take it to my local Mercedes dealership for warranty repair (I didnt have the time to wait for the service to be done same-day at Ed Hicks). I followed up with my local dealership and like roy said, it was covered under warranty and everything went smoothly. The whole experience was easy, honest, and pleasant. I'm planning to buy future cars from Roy

Do not recommend spending money here and if you do don't give your business to Steven. Talked to…read morehim first thing in the morning and made him well aware we were looking for a pre owned vehicle and were just going to test drive cars and check it out in person. When we arrive for our scheduled appointment instead of showing us the car and having a conversation he immediately asks " are you here to test drive and buy elsewhere". Truth is he knew the appointment was to look at the vehicle, but because we didn't agree to buy the car in 5 minutes he didn't show us any vehicles, didn't test drive anything and wasted my time. A dealership is for test driving vehicles and checking out vehicles, not forcing sales in the first 5 minutes. Steven was unprofessional, very unhelpful, and had commission breath.

Had my car in the shop for 5 months and the dealership sent it home with "repaired" to just find…read moreout they cleared the code and didn't work on it just to have it back to them the next day for the same issue. Then after having it for months later they tried to get me to pay for a 1900 repair that it didn't need just for me to pick it up to take it to a local mechanic and it was just a leak they had nothing to do with what they were trying to repair.

Both sales and service personnel try to be helpful, but seem to have their hands tied by management…read morepolicies to really help get anything done for customers. I have had horrible experiences over and over again. The general manager actually told me he didn't care if their customers were unhappy or dissatisfied because they were always so busy.

Our family bought a new 2026 Escape from Sames Ford. We had a HVAC issue under warranty, and Robby…read morein Service was terrific! Buy a great car from a great dealership, with a stellar service department! The communications were regular with updates. The Escape was ready as scheduled.

Called a week ago regarding service on my truck. Told me they would be getting to it in about 3…read moredays if I dropped my truck off that day. It has been a week and a half I have been without a truck. When I try to call I am on hold for 10-20 minutes just to speak to someone. They tell me they will call me back regarding any further information on my truck but they don't ever call. I'm hearing that they have looked at my truck from one representative and I am hearing they haven't even touched it from another. I will be taking my truck somewhere else to get the service I need.

Epi was our salesman and let me tell you...he went way above and beyond to help us out I had been…read moreto several dealerships i n over a month and nobody wanted to take the time to help us. When we went to the dealership we were not going with intentions to try and buy anything but just to look at a Jeep I had seen! Epi came out I talked to him and told him the horrible experiences we had been getting. He was straight forward and understood my frustration. He right away started working on the Jeep and the monthly payments, the warranty, Carfax you name it he was on it. I honestly didn't want to take my business anywhere else! I can't thank him enough for what he did and the patience he had to help me out I WOULD DEFINITELY RECOMMEND EPI‼

ask for monica. if you ever need a great service representative. she will make sure you are well…read moretaken care of. she is very caring and consientious.

A Special thank you to John Aguirre and team for helping make this such an incredible experience…read more My husband is absolutely thrilled with his pickup! John provides outstanding customer service and is always straightforward, honest, and professional. The quality of the vehicles he offers is second to none, and he truly takes care of his customers. I've been doing business with John Aguirre since the 1980s, dating back to Pagan Lewis and that level of trust doesn't happen by accident. Over the years, he has consistently delivered excellent service and quality vehicles. I wouldn't buy from anyone else. Thank you, John and team for another great experience and for helping make this special purchase one to remember!

We came to Primetime Auto after we had gone to a few other dealerships...we spoke with John. We…read moretold him what I needed versus what I wanted...and what we got was above and beyond! They have an amazing way of making you feel like family...he explained everything and made sure we understood...he answered every question we had honestly. I left the lot with not only what I needed but what I wanted as well! He was truly God-sent! Thank you so much for all you did to make this deal happen! We will definitely be a returning customer! May God continue to bless your journey Mr John and all your employees as well! Thank you for everything!!!

This is my son car he is very polite and very good mechanic never over charge I'm very happyread more

the best of the best here in corpus christi, texas. Works on all kinds of vehicles but his…read morespecialty are diesels. he tells you how it is and will get your vehicle running in no time. aside from fixing your car, he sells vehicles as well. used but ALWAYS in good condition. this is the place you want to go when you're having issues with your car.

I had to get my car serviced at 10k miles…read more Everything was explained clearly, and everyone was friendly and welcoming. I was offered a drink several times while I waited, and the waiting area was very clean and comfortable. The sales staff were attentive and professional, treating everyone who came in to finalize their vehicle purchase or service. My service was also completed in less time than originally quoted, which was a pleasant surprise. Plus I just like my CX90. Mazda in general has been great.

I brought a vehicle there and the staff were out of this world, from the Manager on down to the…read moresalesperson on the floor, they will bend over backwards to help find what your looking for in a car, or truck. My salesman was great, he took care of everything for me, the service department is really great for after the sale is done, they keep track of your vehicles every need, and will notify you when it's time to come in.

My experience with Allen Samuels was the best customer service. My Salesman Bob, was such a great…read morehelp and very understanding that I did not want to get myself into a used vehicle, because my dad was my mechanic, and I did not want to have any problems in the future with a used vehicle. Bob was very kind and assured me he would do his best to help me get the price to where I felt comfortable. Also the finance person (originally from Alice,TX), whom I regret to have forgotten his name, was such a great help as well. It was after 8:00 on Friday and he was so joyful and happy.He did his best to keep a smile on my face, which was AWESOME! They made my experience with buying my first new car the best they could, under the circumstance of my father not able to be with me. Thank you guys! Glad to be the first reviewer:)

Never going to waste my time here again. Monique Lara and the finance manager tried sticking me…read morewith a 11.6 interest rate and my credit score is above 660. I took my keys to my trade and ran. Thankfully I didn't fall in trap of smiles and making me feel like I have a low credit score and couldn't get anything lower than what they offered without money down. Ha I now have a 4.2 interest rate on a 2014 Silverado Texas Edition no money down from Automation Chevrolet...shame on Allen Samuels teaching bad business to their employees.

I did not purchase a Subaru from this dealership, but I did research which dealership in Texas…read moregives the most fair and honest extended Subaru Warranty pricing. After dealing with my local dealership trying to get a fair price for the Subaru 10 year / 100K mile Gold Plus extended warrant I contacted Kelly O'Brien @ Hicks Family Subaru. He responded quickly and beat my local dealerships pricing by $500.00 . This was after my local dealership gave me " the rock bottom price " and " We're not making any money on this " per my local dealership. I want to thank Kelly O'Brien for being honest and fair on the pricing and I appreciated this greatly. If this dealerships sales and service team are as fair and honest as their finance department you can't go wrong buying a Subaru from Hicks Family Subaru. 5 stars and that says a lot when it comes to reviewing car dealerships. Thank you.

My wife and I visited Hicks Family Subaru on Monday, March 16, 2026. No one greeted me or my wife…read more No sales person on the floor. Plenty of people millng around, including customers who were there for service, along with employees who wouldn't make eye contact or say "Hi" as they swiftly walked by us on either the upper level floor or lower level of the showroom/service area. We got tired of standing around by ourselves, so I walked up to the only vehicle on the floor. I began to examine it as obviously as possible. I opened and closed doors and stood looking at the stuff under the liftgate. I bent over and looked deep inside to examine the glove compartment, the center armrest and the other aspects of the interior... still "nadda." They don't look as throughly at cars that cross the border as I did at this floor model. I walked over to the reception desk, the girl sitting behind it looked up with a blank expression and flatly asked if I wanted something. No greeting, no "Hi, welcome to... " I smiled and asked somewhat lighthearted (and perhaps a little sarcastically) if they sell cars here. She replied, "Yes, both new and used." Long pause... long lingering pause.... before I had to actually request to see a sales person, of which she admitted she had no idea where any of them were. She picked up her phone and made a request for a salesperson to come to the showroom. We waited... and waited... and waited even longer before turning around and looking to my wife. We'd had enough, and I announced (rather loudly) that we were leaving. No apologies from her, no effort to stop me or offer any assistance. My last words before exiting were, "I can't believe nobody wants to sell me a car here." We stopped on the lot for an obvious moment, and peered through the windows into several cars on the lot as we headed back to our car. No one came out there, aside from us. Guess which Subaru "Family" Dealership won't get our business in Corpus Christi, Hicks Family Subaru.

Bought my 2020 Mazda 6 Signature here. Sales and financing guys were quick and hit the payments I…read moreneeded. Definite improvement over the Ild dealership that had the Mazda dealership

1 year ago, I purchased a 2025 Mitsubishi Eclipse. The sales man Thomas Velasquez was honest. THE…read moreF&I person, Jonathan Lightfoot is the one you need to watch very close. He does everything in a hurry. He does not care about anything but closing the deal. I had a trade in and I also put down $4000 down. I did not need the down payment. My monthly payment was still $600. Jonathan Lightfoot should focus on doing what is best for the buyer and not be overly concern with lining his own pocket. Jonathan Lightfoot is the reason car sales have a bad rap. I will never do business with them again. He did not try very hard to find me a better interest rate. He just wanted to close the deal.