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Ed Hicks INFINITI

3.3 (9 reviews)
Open • 7:30 am - 7:00 pm

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7 months ago

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15 years ago

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8 years ago

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12 years ago

Helpful salesman, devoted a lot of time, we just couldn't get a deal done.

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Ed Hicks Imports

Ed Hicks Imports

(19 reviews)

Roy T!!! You are the man!…read more I was searching for a C300 with specific features and found one 3 hours away. Roy and I handled all negotiations over phone, text, and email before I made the trip. When I purchased, there were no surprise fees or charges. What I really appreciated was being treated as an equal by Roy as well as the entire dealership. There are plenty of times where professionals will discuss with my husband even though I am the ultimate decision maker for my car. Minor details that could've been a hassle if it wasn't for Roy's communication, follow-through, and general professionalism: - The C300 had a few small paint chips from normal wear and tear. - The spoiler wasn't attached properly Solutions: Roy said he'd mail over a touch-up kit, and he did. He also advised me to take it to my local Mercedes dealership for warranty repair (I didnt have the time to wait for the service to be done same-day at Ed Hicks). I followed up with my local dealership and like roy said, it was covered under warranty and everything went smoothly. The whole experience was easy, honest, and pleasant. I'm planning to buy future cars from Roy

I regularly purchase vehicles out of state and rarely write reviews, but this experience stands out…read morefor the wrong reasons. I agreed to terms on a car and was ready to move forward. Instead, the dealership delayed the process on their end while "checking with other dealers" and handling things internally. During that time -- after several messages, a few phone calls, and multiple days of back-and-forth -- the car was sold to someone else. This wasn't a case of a last-minute competing buyer. It reflects a lack of deal control and a willingness to continue shopping a vehicle even after terms are agreed, without clearly communicating that to the buyer. At the level of purchasing a $90K+ vehicle in cash, there should be a much higher standard of professionalism, transparency, and follow-through. Instead, I was left in limbo while the dealership continued to pursue other options behind the scenes. The result was a complete waste of time and a breakdown in trust. If a dealership is not prepared to secure a vehicle once terms are agreed, that should be made explicitly clear upfront. Proceed with caution, and make sure you have explicit written confirmation that a vehicle is being held before assuming a deal is in place.

Ed Hicks INFINITI - car_dealers - Updated May 2026

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