Had my car in the shop for 5 months and the dealership sent it home with "repaired" to just find…read moreout they cleared the code and didn't work on it just to have it back to them the next day for the same issue. Then after having it for months later they tried to get me to pay for a 1900 repair that it didn't need just for me to pick it up to take it to a local mechanic and it was just a leak they had nothing to do with what they were trying to repair.

Both sales and service personnel try to be helpful, but seem to have their hands tied by management…read morepolicies to really help get anything done for customers. I have had horrible experiences over and over again. The general manager actually told me he didn't care if their customers were unhappy or dissatisfied because they were always so busy.

Roy T!!! You are the man!…read more I was searching for a C300 with specific features and found one 3 hours away. Roy and I handled all negotiations over phone, text, and email before I made the trip. When I purchased, there were no surprise fees or charges. What I really appreciated was being treated as an equal by Roy as well as the entire dealership. There are plenty of times where professionals will discuss with my husband even though I am the ultimate decision maker for my car. Minor details that could've been a hassle if it wasn't for Roy's communication, follow-through, and general professionalism: - The C300 had a few small paint chips from normal wear and tear. - The spoiler wasn't attached properly Solutions: Roy said he'd mail over a touch-up kit, and he did. He also advised me to take it to my local Mercedes dealership for warranty repair (I didnt have the time to wait for the service to be done same-day at Ed Hicks). I followed up with my local dealership and like roy said, it was covered under warranty and everything went smoothly. The whole experience was easy, honest, and pleasant. I'm planning to buy future cars from Roy

This place is clean. I've called to get assist on a repair. I was given appointment within seven…read moredays. I was given a loaner. The crew is very helpful. This was my second visit.

Epi was our salesman and let me tell you...he went way above and beyond to help us out I had been…read moreto several dealerships i n over a month and nobody wanted to take the time to help us. When we went to the dealership we were not going with intentions to try and buy anything but just to look at a Jeep I had seen! Epi came out I talked to him and told him the horrible experiences we had been getting. He was straight forward and understood my frustration. He right away started working on the Jeep and the monthly payments, the warranty, Carfax you name it he was on it. I honestly didn't want to take my business anywhere else! I can't thank him enough for what he did and the patience he had to help me out I WOULD DEFINITELY RECOMMEND EPI‼

ask for monica. if you ever need a great service representative. she will make sure you are well…read moretaken care of. she is very caring and consientious.

My experience with Allen Samuels was the best customer service. My Salesman Bob, was such a great…read morehelp and very understanding that I did not want to get myself into a used vehicle, because my dad was my mechanic, and I did not want to have any problems in the future with a used vehicle. Bob was very kind and assured me he would do his best to help me get the price to where I felt comfortable. Also the finance person (originally from Alice,TX), whom I regret to have forgotten his name, was such a great help as well. It was after 8:00 on Friday and he was so joyful and happy.He did his best to keep a smile on my face, which was AWESOME! They made my experience with buying my first new car the best they could, under the circumstance of my father not able to be with me. Thank you guys! Glad to be the first reviewer:)

Never going to waste my time here again. Monique Lara and the finance manager tried sticking me…read morewith a 11.6 interest rate and my credit score is above 660. I took my keys to my trade and ran. Thankfully I didn't fall in trap of smiles and making me feel like I have a low credit score and couldn't get anything lower than what they offered without money down. Ha I now have a 4.2 interest rate on a 2014 Silverado Texas Edition no money down from Automation Chevrolet...shame on Allen Samuels teaching bad business to their employees.

On March 22, 2018 my 83-year-old mother and 88-year-old father purchased a car from Automax on S…read morePadre Island Drive for my brother to take them to church and doctor's offices. My Dad pastored a church for 53 years, and both Mom and Dad were happy to be buying a car from a "Christian" who told them he hated to sell the 2006 Chrysler 300 to them because that was the car he liked to drive himself. They payed $7,200 for a 13-year-old car with well over 146,000 miles on it. Unfortunately the "key" set off the alarms, so that week (mileage 146,579 [photo]) they had to pay $315 for a "proper" key from Lithia Chrysler Dodge. But that wasn't all; the battery would discharge itself so it had to be jumped to start. On April 11 (mileage 146,585 [photo]), they paid $310 to Lithia Chrysler Dodge because the heated seat was draining the battery, which Lithia bypassed. However that wasn't all, it still ran poorly; it overheated every other week. Multiple mechanics said that nothing was wrong, but it continued to overheat, stranding my Dad with Parkinsons' disease and dementia and my Mom post-heart-transplant in the mid-summer heat. No problem, they could probably push their walkers somewhere to get help. Finally, the problem that had been there since day one was diagnosed as a problem with an "oil cooler" - which would cost almost $1000 to fix at Lithia Chrysler Dodge. So....unless you are a billionaire mechanic with nothing else to do and who likes to fix a new car problem every day, avoid this dealer.

This is a great company for maybe a first time car buyer, but as all used car dealers this company…read moresells autos "as is" basis. They are friendly, but the only down side is that a car that I purchased here was on me,(tranny went out on 2 mo) going back to the "as is basis" I was never helped in any way shape or form its like your problem not mine type of company. They would really rock if they made an attempt to help out their customers a little more as a customer courtesy, I feel this would bring their customers back.

A Special thank you to John Aguirre and team for helping make this such an incredible experience…read more My husband is absolutely thrilled with his pickup! John provides outstanding customer service and is always straightforward, honest, and professional. The quality of the vehicles he offers is second to none, and he truly takes care of his customers. I've been doing business with John Aguirre since the 1980s, dating back to Pagan Lewis and that level of trust doesn't happen by accident. Over the years, he has consistently delivered excellent service and quality vehicles. I wouldn't buy from anyone else. Thank you, John and team for another great experience and for helping make this special purchase one to remember!

We came to Primetime Auto after we had gone to a few other dealerships...we spoke with John. We…read moretold him what I needed versus what I wanted...and what we got was above and beyond! They have an amazing way of making you feel like family...he explained everything and made sure we understood...he answered every question we had honestly. I left the lot with not only what I needed but what I wanted as well! He was truly God-sent! Thank you so much for all you did to make this deal happen! We will definitely be a returning customer! May God continue to bless your journey Mr John and all your employees as well! Thank you for everything!!!

first off I have bought several cars at this place cars 4 cash all bought cash , i decided to go…read moreand purchase a car but only had for a down payment 1500 for a car that i didn't like, Louis is a nice man in always go to him, so i thought ok I'll go to him and see what I can get, the whole time i felt like i was rushed and got a car that wasn't in my budget i specially told him nothing over 3k cause I wasn't going to be driving but to work and back... so he find one 3k but then adds other stuff like a windshield and mirror and was going order them so ended up car total was 6k and some , i had my baby's with me twin girls they were fussy tired so i got the car , mind you i didn't sign papers my copies are not signed and I had not drove that car but to home 2 weeks later it gets repoed with my things still in car because they said i didn't make first payment which i wasn't going to i was going return it ,, because 2 nites before they took police were called because someone in my car police called in the car info turns out the car wasn't registered to anyone there was no paper work at all for this vehicle, this is why I was going to return it and get my refund but it was taken before I could even talk to someone, they refused to refund me but I have al my copies of the transaction and none were signed by me or the sales person ,, smh I'm going get my refund or they are going get sued, never again!!!

Absolutely looowww integrity..from salesmen to vehicles to communication. .don't bother going…read moreunless you want to cheat yourself out of great vehicles with great service.

Last Thursday my father and I stopped at Ed Hicks to test drive a Nissan xTerra. Joshua Brewer took…read moreus out in one of the Pro 4X models. I highly recommend him as a salesman; he didn't even flinch when I excitedly hopped out of the vehicle without first putting it in park. Mr. Brewer followed up with us within 30 minutes by emailing the specs, and offering us such a stellar deal that we ended up back there the same day to buy both their pro 4x xterras. I'm not even embarrassed that my dad and I have twinsie trucks. But seriously, this was the smoothest, most enjoyable car buying experience I've had to date.

I purchased a new Rogue in January and it has a starter hesitation. It has been to the dealer…read moretwice for a total of 17 days . Despite the fact that I have recorded the sound of my car almost every time that I start the vehicle and provided to the service dept, they insist there isn't anything wrong with it I would suggest that you go elsewhere for your Nissan if you want one at all!

Bought my 2020 Mazda 6 Signature here. Sales and financing guys were quick and hit the payments I…read moreneeded. Definite improvement over the Ild dealership that had the Mazda dealership

1 year ago, I purchased a 2025 Mitsubishi Eclipse. The sales man Thomas Velasquez was honest. THE…read moreF&I person, Jonathan Lightfoot is the one you need to watch very close. He does everything in a hurry. He does not care about anything but closing the deal. I had a trade in and I also put down $4000 down. I did not need the down payment. My monthly payment was still $600. Jonathan Lightfoot should focus on doing what is best for the buyer and not be overly concern with lining his own pocket. Jonathan Lightfoot is the reason car sales have a bad rap. I will never do business with them again. He did not try very hard to find me a better interest rate. He just wanted to close the deal.