For years (30) I have always sent my Tiffany watch back to the store for battery replacement. Such…read morea pain in the butt and expensive. I found this company offering same day, actually same hour service ( did it in five minutes) and charged me $20. So freaky fast, and I got a Twix bar with my receipt!!! Ha. I will be back.

1 Star Terrible…read moreexperience. I will not be returning. I brought my Omega Seamaster in for a helium escape valve/crown repair or replacement. Shlomo, the owner, told me the watch would be ready within one week. Two weeks later, Beth called and told me they had ordered the wrong part and would need another week. Then, oddly enough, she called me the very next day and said the watch was ready. When I went to pick it up, I was immediately pressured to pay before I was even given a chance to properly inspect the watch. I asked them to slow down because I wanted to make sure I was paying for the repair we had actually agreed upon. When I inspected the watch, the helium crown came right back off. What I found particularly frustrating was that, instead of acknowledging that the repair needed to be addressed, they challenged me as the owner of the watch and told me that I was unscrewing the crown too much. I know how I had been handling my own watch, so I found it very disappointing to have the problem attributed to me rather than simply addressing the fact that the crown had come off. I made it very clear that I wasn't trying to give anyone a hard time. I simply wanted to make sure I was paying for what we had agreed to, and I told them that I wanted to do good business and resolve the situation fairly. Rather than escalating the matter, I asked them to fix the watch and told them I was willing to give them additional time to do the repair properly. They apologized, and I left. Another two weeks passed before I was finally told the watch was ready again. I returned the following day, but Shlomo wasn't even there. Once again, before I could finish inspecting the watch, Beth was already pressuring me to make the payment. At this point, I just wanted my watch back so I could take it to an actual Omega dealership and have it properly inspected. I paid the amount we had agreed upon and left. As of writing this review, I honestly don't even know whether the watch has actually been repaired properly. Beth told me that it should be and that Shlomo had tested it to make sure everything was correct, but after my previous experience with the repair, I don't feel comfortable taking that at face value. I plan to have the watch inspected by an Omega dealership to determine whether the repair was actually completed correctly. My issue was never about refusing to pay or trying to give anyone a hard time. I was patient, reasonable, and gave them multiple opportunities to make things right. I simply wanted the agreed-upon repair completed properly and the opportunity to inspect the watch before paying. If you're trusting a business with an expensive watch, you expect professional workmanship, clear communication, and to be treated with respect when something goes wrong. Unfortunately, that was not my experience here. I will not be returning.

I cannot recommend Almassian Jewelers enough. Incredible customer service. I came in for an…read moreappraisal and they went above and beyond. If you are looking for the best jeweler in Michigan look no further.

Excellent company and people to work with and gain knowledge…read more Trent and Shannon are honest, sincere and professional. Appearance of the store was immaculate and friendly.Every time I walked in I was greeted. My outcome was more than expected, I highly recommend them for your jewelry needs. Tom

I've visited Paul Medawar Fine Jewelry numerous times throughout the past few years. Every time I…read morewalk in, the staff is quick to offer a friendly greeting along with their expert level assistance and knowledge. I've mostly worked with Adrian who is a total expert on their wide selection of watches. His knowledge on the style and craftsmanship of all their luxury brands is beyond impressive. I often find myself having a great time just talking with him and learning about the intricate details and history of the different brands they carry. This ultimately resulted in me purchasing a Grand Seiko with the most amazing "snowflake" dial and brilliantly polished metal. I'm in awe every time I wear it. Throughout my visits, I've seen all of the staff eager to help every customer. From walk-ins who just need a simple battery replacement to customers with complex custom jewelry designs, or couples looking for the perfect engagement ring, the staff at Paul Medawar provide the highest level of customer service. If you check out their Facebook page or Instagram account, you can also see the pride they take in their profession. Adrian and Dan often post short watch review videos explaining the history, style, and quality of many timepieces they carry. It's a great way to learn about these pieces in your free time. Shopping at Paul Medawar will leave you with a beautiful, high quality collection, as well as a new found knowledge of the jewelry you will wear for years to come.

The service and professionalism of the people at Paul Medawar Fine Jewelry have made me a customer…read morefor life. I came in with a vintage 1978 Rolex Datejust that has been in the family since original purchase. It needed serious TLC to just be wearable. I was not an established customer, I had no previous experiences with this store. They could have easily said "Sorry, this isn't fixable, but we can sell you a new one." But they didn't brush me off. They took the time (about an hour) to explain what was and was not possible - and why. Ultimately, I just asked David 'What would you do?'. His advice was perfect. Rather than spending thousands of dollars to dramatically alter the watch with new parts etc., he said he could bring it back to wearable condition for the cost of an hour of his time. David did what he said he would do, delivered more than I expected, and I doubt they made a dollar profit from it. This place is the definition of 'class'. My vintage watch is in great shape now and will be worn on special occasions to preserve it for the next generation. In the meantime, I'm in the market for a new daily driver Rolex - and I hope to buy it here.

Once can never underestimate the value of time, or knowing the time for that matter. For example,…read morewhile out on the town, I have encountered numerous opportunities to provide my future girlfriend (yes, you cutie at the bar) an answer to their question "what time is it?", only to be stricken with agony for my watch battery had died during the great slumber of 2020 (e.g., COVID). Now, I can already hear the bro's going "that's why you got a phone bud", but you're wrong - did James Bond light that girls smoke using a turbo charged butane lighter? No dawg, he used an elegant refined piece of modern civility to light that stick! Anyways, wandering the sidewalks of Monroe I stumbled upon Superior Watch Repair. Entering the establishment, I could tell the proprietor took great pride in attention to detail and made a point to please the customer. Marveling over the limitless options of watch bands and Grand Rapids souvenirs (I'm coming back for a GR hat or keychain or coffee mug - can't decide) the owner greeted me. Taking a moment from working tirelessly and sensing my quandary, he offered his services and replaced the battery for my timepiece. For less than $20 and 5 minutes of my day, my problem has been solved! Ladies, I am your man the next time you ask "what time is it". Pros: excellent service, affordable, lots of options. Cons: none

Amazing customer service. The proprietor was very kind and very knowledgeable. I used to work in a…read morejewelry store and if you have a special watch, bring it here -not a box store or shop that doesn't specialize in watches. It's hard to find craftsmanship like this anymore. We're so lucky to have a shop like this in GR! We will definitely be back!

Extremely professional service from "Mister G" himself. Knowledgeable, responsive, and fairly…read morepriced. I doubt you'll find a better locksmith out there!

Was helpful after we lost our car key. Got us a new key that worked to start the car and a separate…read moreone for locking doors as the one key would not do both. Still recommended.

Devries has been our family jeweler for three generations, and we won't shop anywhere else! They…read moreare reliable, friendly, and very reasonable. I've always been impressed with their prices which are well below the chain stores in the area. We appreciate being treated like regulars and welcomed into the store like old friends. We have purchased several wedding and engagement bands at Devries as well as gifts for nieces and friends. Each item was patiently selected with the staff and stored safely until we were ready to purchase or bring the item home! We often stop in to have our items cleaned or repaired, and the turn around is FAST! We just love Devries and will continue to shop there for years to come!

The staff is always so polite and courteous. They go out of the way to help me every time I go into…read moretheir shop.

I got a watch for my birthday recently and needed some links removed. Brisa was able to help me…read morevery quickly with the process and did not charge me for the service! Thank you so much Brisa & the team!

I came into Siegel's as a recommendation to find my wedding band in a pinch. Literally, coming in…read morethe day before my wedding, at like 3PM on a Friday. I was kindly welcomed by Lydia. She listened to my needs and gave me a variety of options in my budget. She was patient with me as I was pretty indecisive while I called my then fiance, and gave her input to help me out. Shout out to Cooper at JcPenney's for recommending Siegel's and shout out to Lydia at Siegel's for being kind, patient, and for coming up with the perfect ring for me! Also, love the apples that were available before walking in. Such an interesting and nice touch to add to the Siegel's experience! I can't wait to come back for my next piece!

Love going here! Truly unique and stunning jewelry! The family has run this for many years and…read moretheir exceptionally accomplished in their field.

Craft-revival jewelers customer service is outstanding! Brandon and Jayson pay close attention to…read moredetail and their craftsmanship is stunning! I highly recommend Craft-revival for all your jewelry needs! Cindy T.cYNDEMEYER@SBCGLOBAL.NET

Visited Dekker's for possible watch repair request Staff very kind and helpful. Battery was good…read moreinformed me 3 batteries in watch all looked good perhaps adjustment might help return if watch stops. Did not charge offered but very honest young girl declined as simple adjustment. Very impressed will return to hard to find honest repair and sales. Thank you Dekker's Jewelry Zeeland, Mi Satisfied Customer:)

On the two occasions I have needed the expertise and knowledge of a skilled jeweler , Wendy has…read morecome to my rescue ! I am grateful for her kind attention and ability to quickly address and solve the problems! Last Christmas, she beautifully engraved an antique locket for my granddaughter... beautifully done and now a treasured piece of jewelry! So grateful to have this gem of a jewelry shop so close by!

Gilmore Jewelers is the only jeweler I trust! Kathy is the best, most honest, and experienced…read morejeweler youll ever meet!

I absolutely love Gilmore Jewelers! They have such a wide variety of jewelry... whether you want…read morefun costume jewelry or fine jewelry for special occasions you will find what you're looking for. Kathy is wonderful too! If you're not sure what you're looking for she will help you figure it out and she goes out of her way to make sure you're satisfied. They do repairs, custom creations, replace watch batteries, and offer great, friendly service. When you walk in to Gilmore Jewelers you'll feel welcome and when you walk out you'll feel like you made a new friend.