What a terrific find! The Watchmaker is that rare individual/business that actually delivers MORE than expected; MORE than I requested. I found The Watchmaker on Google when looking for someone to repair my Ebel watch. It had been an amazing timepiece for 30 years, but it suddenly stopped and the stem came out when I tried to reset it. I called around Muskegon and Grand Haven to find a jeweler to repair it, but no one would handle an Ebel. So I drove 45 minutes to take it to The Watchmaker in Grand Rapids. He determined that the stem wasn't broken, and repaired it on the spot--and refused to charge me! He also cleaned and polished my rings! Later in the week, I realized that it needed a new battery. My husband asked me to take his favorite watch with me. He hadn't worn it for several years, having sent it back to an "expert" twice without a lasting result. The Watchmaker replaced my battery, cleaned and polished my watch, and made sure it was waterproof--all while I waited! A week later he called to say that my husband's watch was ready. My husband is back to wearing his favorite watch every day, and both of us are thrilled with the results afforded us by The Watchmaker. Honest, helpful, generous, talented, and experienced in working with all types of watches and clocks, I highly recommend The Watchmaker! Karen Moran read more

I stopped by today with my late father's watch. Dad had dementia his last years. He played with the mechanics of the chronograph and the watch was in a non-working condition. I didn't know the extent of repair it would need. I had been to a few other places in town and was quoted that it would cost more to fix than the watch was worth. Shlomo was very accommodating and looked at my father's Tag very carefully like the third generation watchmaker he is. He found a few broken springs, replaced a stem and battery, cleaned and polished it, then fitted the watch to me. All while I was there. It now runs like a Swiss watch should and for only a very small sum of money. It was one of the best customer service experiences I've ever had. He's very knowledgeable, experienced, yet so very patient with all my questions. He was free with his knowledge and it was very interesting to learn of watchmaking while he worked. He even polished my wedding ring - fist time in 27 years. I give The Watchmaker my highest recommendation. I hope you try Mr. Mesilati; if only for the customer service experience alone. S. Woiteshek read more

My father gave me a VERY nice watch sometime around 1969, about the time I graduated from high school. This watch was used steadily until the 1980s, but I retired it when cheaper battery-powered watches came out. The profession I was in got the old watch very dirty, and I didn't want to destroy it. Recently I discovered my old watch in the basement and took it to a jeweler in Grand Rapids, but it was out of their league to clean and repair it. I obtained a referral for the Watchmaker and Shlomo turned it into a beautiful functional watch again, and quickly. He is a good businessman who was easy to communicate with, and I obtained the perception that he really cared about the watch and me, too! read more

I inherited a 30 year-old Omega Seamaster from my stepdad when he passed recently. The watch was not running most of the time and running erratically when it did. I was worried that a major repair would be required. I took it to Shlomo at The Watchmaker. In minutes he discovered that the problem was a simple improperly installed battery. He put a new battery in, new pins for the bracelet, tested it's water resistance, and cleaned up the bracelet and case. He had my stepdad's treasured Omega back up and running inside 20 minutes for very small fee. Great small business. I highly recommend Shlomo the Watchmaker. read more

I had two very old watches. One a gold pocket watch circa 1861 and a woman's diamond watch. I took them to Shlomo The Watchmaker and he expertly cleaned and repaired them both. So now after years of neglect they can be worn and appreciated. Shlomo told me that repairing vintage watches was his passion and it was evident in his work and quality of customer service. I am recommending The Watchmaker to all who are in need of watch repair services. l read more

I am so impressed by this guy and his business. I've gone there twice now and both times he was the nicest guy and so skilled with watches. fair pricing, he even did my repair free today! do yourself a favor, if you need watch repair or to buy a watch, stop by the watchmaker. you'll be glad you did! Nicest guy you'll ever meet and he'll do a fantastic job with whatever your watch needs are! I've been recommending him to everyone. read more

I am so happy that I found Shlomo and his watchmaker business. He fixed my watch exactly the way I wanted, and needed. He tested it for waterproofness, and went beyond what most would have done as far as making sure the correct gasket was on. To top it off, he cleaned my rings to a shine that I hadnt seen in years. Here's to drinking that Pepsi you gave me. A customer for life. Thanks Art read more

Outstanding fast friendly and knowledgeable service! My 40 year old Omega watch stopped working. Shiomo opened the watch, showed me the problem, and had the resources and skill to fix it and return to me in one day. He even repaired the missing numerals on my watch face. If you are looking for someone with the skill and care to repair your fine jewelry- this is the place to go. read more

Shlomo did great work and took the time to answer an unrelated question I had in detail. He was also extremely kind and compassionate, and extended goodwill to me that would have been impressive even coming from a friend or family member. Super awesome guy, earned a lifetime customer in the 5 or so minutes he spent with me. read more

I had a very good experience with THE WATCH MAKER today. My Bulova watch had a major broken contact,due to an accident when replacing a battery. Shlomo Mesilati repaired the watch while I waited since he had the correct parts. Shlomo is very professional and personable....also very fair priced. read more

Shlomo helped me with a number of questions regarding my new watch, which was not even purchased in his establishment. He was friendly, efficient, and more than willing to take the time assisting me. No question that he will continue to get my business as the need arises. An exemplary businessman! read more

I walked in have a new battery put in for my watch, and was out of there in under 10 minutes he was so fast! He also checked to make sure that my watch was still water proof, which I didn't even ask for! Great guy, even better service, I will definitely be coming back for all of my watch needs read more

I brought a watch in to be sized and Shlomo took the time to make sure it fit my wrist correctly and polished my wedding rings. He is highly skilled, professional and kind. The customer service he provides is a rare find. Truly excellent, you will not be disappointed! read more

Shlomo is a genuinely warm individual, yet professional and very knowledgeable in his craft. His assistance with battery replacement for multiple watches was quick, thorough and more than fair on pricing. I will be seeing him for any future repairs. read more

Shlomo is the person to go to for watch repair. I received immediate, friendly, service. I highly recommend him. He's now my first choice for any watch repair. It's difficult to find a good repair service today. He's the person to go to! Don H. read more

I took my watch to be repaired after it had set unused for ten years. It was completely checked for proper operartion and water proofing. Turns out all it needed was a battery which was replaced for a minimum price. Highly recommend . read more

Shlomo is the best! Knowledgeable. Professional. Honest. Expert. It is hard to believe that a city of our size has someone if his talent and accomplishment. He eclipses all of his competition. Can't say enough good things about him! read more

This guy is great. Came in with a quick fix problem, and yes he fixed it ASAP. Also, gave me some good advice on how to wear my watches correctly, not too tight. Fantastic little spot that shouldn't go unnoticed for a great price. read more

Customer service. From the second I walked in to a few minutes later when I walked out, Shlomo was nothing but kind and helpful. Dropped what he was doing to fix my watch and quickly. Could not have had a better experience. read more