I came into Siegel's as a recommendation to find my wedding band in a pinch. Literally, coming in…read morethe day before my wedding, at like 3PM on a Friday. I was kindly welcomed by Lydia. She listened to my needs and gave me a variety of options in my budget. She was patient with me as I was pretty indecisive while I called my then fiance, and gave her input to help me out. Shout out to Cooper at JcPenney's for recommending Siegel's and shout out to Lydia at Siegel's for being kind, patient, and for coming up with the perfect ring for me! Also, love the apples that were available before walking in. Such an interesting and nice touch to add to the Siegel's experience! I can't wait to come back for my next piece!

We'd like to thank Siegel Jewelers with all our hearts as they graciously donated to our community…read moreso we can take better care of the people we serve. Thank you and God bless! -UCOM

Excellent company and people to work with and gain knowledge…read more Trent and Shannon are honest, sincere and professional. Appearance of the store was immaculate and friendly.Every time I walked in I was greeted. My outcome was more than expected, I highly recommend them for your jewelry needs. Tom

People are supportive and helped me figure out how I wanted a ring setting. Jewelry is beautifulread more

The service and professionalism of the people at Paul Medawar Fine Jewelry have made me a customer…read morefor life. I came in with a vintage 1978 Rolex Datejust that has been in the family since original purchase. It needed serious TLC to just be wearable. I was not an established customer, I had no previous experiences with this store. They could have easily said "Sorry, this isn't fixable, but we can sell you a new one." But they didn't brush me off. They took the time (about an hour) to explain what was and was not possible - and why. Ultimately, I just asked David 'What would you do?'. His advice was perfect. Rather than spending thousands of dollars to dramatically alter the watch with new parts etc., he said he could bring it back to wearable condition for the cost of an hour of his time. David did what he said he would do, delivered more than I expected, and I doubt they made a dollar profit from it. This place is the definition of 'class'. My vintage watch is in great shape now and will be worn on special occasions to preserve it for the next generation. In the meantime, I'm in the market for a new daily driver Rolex - and I hope to buy it here.

Highly recommend this store. Both Jennifer and Dan are fantastic people and take care of their…read morecustomers very well. I had a small concern and Dan had reached out and gave plenty of his time. They value their customers and want them to feel welcomed and receive quality service and jewelry. Will definitely be returning. Thank you!

amazing service and could not be more impressed with this place! needed a pearl bracelet strung and…read morerepaired for a gift for my niece and everyone there was speedy, friendly and helpful! would highly recommend to anyone

Called a week before my wedding needing a prong moved on my engagement ring as I noticed it had…read moreshifted. Sent pictures through email and they said they could do it no problem! Took it in and they fixed it in under 5 minutes and many other jewelry shops were booking 2-3 weeks out for repairs which I did not have time to wait! They were SO awesome and helpful! Really appreciate their work!!

My experience started out great at Kessler's. I was looking for some simple earrings and a silver…read morering "wedding" band. I placed an order that had to eventually be expedited because the delivery date kept getting moved or there was confusion with another office in having it sent to the Grand Rapids store. When my items arrived, they looked nothing like I expected or hoped for. The ring was so small and thin that I was surprised it could even be considered worth wearing. Earrings looked like costume jewelry also. Since I was at nearly $800 for these, I just decided to return them and go to a more trusted jeweler. (I ended up at DeVries Jewelers, which turned out to be the best decision.) Buying is not the same as returning when you're a customer here. The associate kept trying to tell me that I'd have to wait to do a return, even though the balance was paid in full. I finally had a manager do the return processing, and you could tell that the clerk was angry it was being done. Someone lost commission dollars and they were not liking this at all. I won't return based on this experience. I found my place for great service and excellent jewelry pieces. It's not Kessler's.

The customer service and selection at Kesslers was far beyond my expectations. My fiancée and I…read morerecently met with Sandra to have her engagement ring resized and begin shopping for wedding bands. We were struggling with an exact size so Sandra graciously offered to have the goldsmith come out to assist. That's where the AMAZING goldsmith Michelle entered and offered to resize the ring right then while we waited (it was a simple solitaire setting so it was quick). Within 15 minutes, Michelle had it adjusted to the perfect size! I was shocked at how quickly she adjusted the size, and the ring looked brand new when she brought it back out. We also had Jacob show us men's and women's wedding bands and he did an excellent job explaining our options and the different between them all. This was by far one of the best customer service experience I have had in years and I will be sure to come back to Kesslers for all our jewelry needs.

Devries has been our family jeweler for three generations, and we won't shop anywhere else! They…read moreare reliable, friendly, and very reasonable. I've always been impressed with their prices which are well below the chain stores in the area. We appreciate being treated like regulars and welcomed into the store like old friends. We have purchased several wedding and engagement bands at Devries as well as gifts for nieces and friends. Each item was patiently selected with the staff and stored safely until we were ready to purchase or bring the item home! We often stop in to have our items cleaned or repaired, and the turn around is FAST! We just love Devries and will continue to shop there for years to come!

The staff is always so polite and courteous. They go out of the way to help me every time I go into…read moretheir shop.

Went in to look at engagement rings and Heather was amazing! I feel so much more confident in this…read moreprocess and got so much good information! These people are great at what they do!

I went to shop through their Estate Jewelry and received poor service. I also am not confident in…read moremy purchase after making it; the stone in the ring I got was claimed to be a diamond but another jeweler who I trust and have gone to for years is telling me its moisanite.

I highly recommend this jewelry store for anyone looking for elegance, integrity, and expert…read moreguidance in their jewelry journey.

My Fiance and I had the worst experience working with Debra. We were so excited to start our…read morejourney looking for the perfect wedding ring. We had ideas on what we were looking for and when we saw the very generic options available we asked about custom designs but then she started bullying us on what she said we should like. We left immediately and went next door and found perfect service, and the perfect ring. If you go there I guarantee you will be disappointed.

My Fiancé and his mom custom designed a ring here and it turned out beautiful BUT after less than 9…read moremonths of daily but careful wear, the band bent and a diamond on the band fell out. I do not wear the ring to workout, shower, do dishes, garden, or sleep and do not have a very hands-on job (sit at a computer most of the time). The metal is gold but we were never told of any precautions or concerns with the type of metal or design. We were never told to be cautious with wearing the ring daily or any risks associated with the design of the ring. Since this happened, multiple other professionals have told us the design and quality is poor, there is not enough support or prongs, all of the other diamonds were lose. Additionally, it was voiced by all the professionals we talked to that even with those concerns, what happened should never have after only 9 months and if it did, the fault is on the manufacture. Upon going to address these concerns with Herkner, we were told that the damage is "wear and tear" and they will not cover any repair costs. The associate we talked to said the damage was my fault and I should have known to not wear that ring type so often. She also did not know anything about how to utilize our insurance to cover the cost of repair but warned of the likelihood of our premium increasing so we should just pay the repair cost out of pocket now. We are very displeased with our experience, customer service, and the quality of a VERY expensive ring. I would NOT recommend this business and will be getting my ring repaired and likely redesigned elsewhere. Update to this originally review: We never did receive the information we requested from Herkner. We did get the ring fixed at a different jeweler. We also got the ring re-appraised and it came back significantly different than what Herkner appraised it for (it was adjusted to match the value at the time they completed the appraisal). The new jeweler proved we were not given the quality that we paid for and were guaranteed. It's one of those situations that we could not have predicted but want to share so it limits the people that it happens to moving forward. A shame that a local business scammed us on such a meaningful and special symbol.

I've had a few poor experiences with Herkners and would not recommend them…read more I brought in 2 watches (1 very old, 1 Rolex) that had stopped working properly. They guessed that a battery replacement was the fix for both and a few months later, both were back to having the same issues of lagging (old watch) and stopping entirely (Rolex). I needed a custom wedding band made with my own diamonds, and they quoted me $1200 in the store, but changed the pricing to $2500 after creating the CAD images, saying I must have misheard them. After some consideration, I ended up bowing out which they were very salty about given they had gone through the trouble of creating the images. I ended up choosing Craft Revival Jewelers downtown to make my band, which I'm SO glad about...they made me a nearly identical ring.. WITH added rubies for $1180 total! That's half the price of what Herkners offered me!

Craft-revival jewelers customer service is outstanding! Brandon and Jayson pay close attention to…read moredetail and their craftsmanship is stunning! I highly recommend Craft-revival for all your jewelry needs! Cindy T.cYNDEMEYER@SBCGLOBAL.NET

Brandon fixed my ring for me at no charge. Its not an expensive one but it has great sentimental…read morevalue. It was missing a couple stones and he ordered them at their cost and repaired it to brand new. It looks STUNNING!! Im so beyond happy and so very appreciative of his kindness. I will DEFINITELY be bringing any and all business to Craft Revival Jewelers in the future and i recommend them highly. THANK YOU Brandon for everything you did for me. I'll be eternally grateful.