Had a wonderful experience using my grandparents's old rings to make a new engagement and wedding…read moreband for me. Trina was great to work with! I brought designs I liked and she had similar rings for me to try on and let me know why some of the images I brought in wouldn't work (such as Etsy rings that have a super small/thin band that may break down the line). I really appreciated that she didn't just say "yes" to all my ideas and let me know why. We ended up collaborating on a beautiful and quirky engagement and wedding band (just like I was hoping for). She also did my brother and sister in law's rings and they look amazing! They cleaned the rings before my wedding and we got them soldered after. My rings a little different so initially someone else soldered it differently than intended but we showed Trina and she corrected it. Since we used the metals and diamonds from my grandparents, it cut down on the price while the customization still made it my own. It's so much more meaningful than just a store bought ring. HIGHLY recommend this store! Will definitely be returning for any and all my jewelry needs. Can't say more positive things about this!

Helpful and great selection. I knew nothing about engagement…read morerings outside of having an idea that I love pearls and gold. Erin helped guide me through all the different shapes and sizes of diamonds, the various bands, setting style, everything, to help me figure out the engagement ring of my dreams with my now-fiancé. Ring took a week to make which was quicker than I expected for a custom ring. I also love that they have a "design a ring" app on their website to play around. Highly recommend using Bauble Patch when looking for engagement rings.

I'm very happy with the engagement ring my fiance and I bought from J Morgan. I loved supporting a…read morelocal business as well. The staff was very kind and helpful. They helped us pick out stones that would keep us within the budget we had in mind.

A gem of an establishment! Great staff, professional and knowledgeable. They have worked on many of…read moremy family heirlooms and I am thrilled with them all. Need a custom piece? Grant and the group will go the extra mile for you!

My Fiancé and his mom custom designed a ring here and it turned out beautiful BUT after less than 9…read moremonths of daily but careful wear, the band bent and a diamond on the band fell out. I do not wear the ring to workout, shower, do dishes, garden, or sleep and do not have a very hands-on job (sit at a computer most of the time). The metal is gold but we were never told of any precautions or concerns with the type of metal or design. We were never told to be cautious with wearing the ring daily or any risks associated with the design of the ring. Since this happened, multiple other professionals have told us the design and quality is poor, there is not enough support or prongs, all of the other diamonds were lose. Additionally, it was voiced by all the professionals we talked to that even with those concerns, what happened should never have after only 9 months and if it did, the fault is on the manufacture. Upon going to address these concerns with Herkner, we were told that the damage is "wear and tear" and they will not cover any repair costs. The associate we talked to said the damage was my fault and I should have known to not wear that ring type so often. She also did not know anything about how to utilize our insurance to cover the cost of repair but warned of the likelihood of our premium increasing so we should just pay the repair cost out of pocket now. We are very displeased with our experience, customer service, and the quality of a VERY expensive ring. I would NOT recommend this business and will be getting my ring repaired and likely redesigned elsewhere. Update to this originally review: We never did receive the information we requested from Herkner. We did get the ring fixed at a different jeweler. We also got the ring re-appraised and it came back significantly different than what Herkner appraised it for (it was adjusted to match the value at the time they completed the appraisal). The new jeweler proved we were not given the quality that we paid for and were guaranteed. It's one of those situations that we could not have predicted but want to share so it limits the people that it happens to moving forward. A shame that a local business scammed us on such a meaningful and special symbol.

I've had a few poor experiences with Herkners and would not recommend them…read more I brought in 2 watches (1 very old, 1 Rolex) that had stopped working properly. They guessed that a battery replacement was the fix for both and a few months later, both were back to having the same issues of lagging (old watch) and stopping entirely (Rolex). I needed a custom wedding band made with my own diamonds, and they quoted me $1200 in the store, but changed the pricing to $2500 after creating the CAD images, saying I must have misheard them. After some consideration, I ended up bowing out which they were very salty about given they had gone through the trouble of creating the images. I ended up choosing Craft Revival Jewelers downtown to make my band, which I'm SO glad about...they made me a nearly identical ring.. WITH added rubies for $1180 total! That's half the price of what Herkners offered me!

Tami & Jenny took care of my suits and shirts. I highly recommend you stop by Tamis for any suit…read morealterations. Tami took time to personally measure me to get a perfect sizing, and everything was spot-on when I picked up the suits. Tami definitely helped me look my best for work and I highly value her time and dedication to her craft.

Premium prices and require multiple visits to get the three items I dropped off correct, and one…read morepiece still isn't right.

Craft-revival jewelers customer service is outstanding! Brandon and Jayson pay close attention to…read moredetail and their craftsmanship is stunning! I highly recommend Craft-revival for all your jewelry needs! Cindy T.cYNDEMEYER@SBCGLOBAL.NET

Brandon fixed my ring for me at no charge. Its not an expensive one but it has great sentimental…read morevalue. It was missing a couple stones and he ordered them at their cost and repaired it to brand new. It looks STUNNING!! Im so beyond happy and so very appreciative of his kindness. I will DEFINITELY be bringing any and all business to Craft Revival Jewelers in the future and i recommend them highly. THANK YOU Brandon for everything you did for me. I'll be eternally grateful.

They had my watch for days for a battery replacement. It's a fossil, not fancy. I worked at a…read morejewelry store and it takes 20 minutes, tops. That includes cleaning and setting the time.

My husband and I lived in Kentwood for many years prior to our retirement and subsequent move to…read moreNevada in 2001. We are coming back to Grand Rapids in a few weeks for a visit. We will be visiting Tom at Swierenga's for sure! What a pleasant man, delightful staff, and beautiful store. We may not buy but we will visit a dear friend who has been honest, caring and trustworthy for many years! Judy U.

amazing service and could not be more impressed with this place! needed a pearl bracelet strung and…read morerepaired for a gift for my niece and everyone there was speedy, friendly and helpful! would highly recommend to anyone

Called a week before my wedding needing a prong moved on my engagement ring as I noticed it had…read moreshifted. Sent pictures through email and they said they could do it no problem! Took it in and they fixed it in under 5 minutes and many other jewelry shops were booking 2-3 weeks out for repairs which I did not have time to wait! They were SO awesome and helpful! Really appreciate their work!!

Great customer service and pricing on repairs. I was about to buy a new $500+ tv when my 5 year old…read moreTV broke, but Freedom tech was able to repair it for $100. They also sell used TV's, phones, computers, and more.

I brought my laptop in to have the charging port repaired/replaced. The computer appeared to be…read moreworking, but it wasn't charging. I brought it back because of his warranty on his work. When he determined that he couldn't repair it, he gave me a 100% refund of what I paid for the repair. I was very surprised and happy.