James was selected through Yelp, and honestly, I had no idea what to expect. What I experienced was…read morethe kind of customer service that has become incredibly rare. He quickly diagnosed the issue with our HVAC system and immediately began working to locate the replacement control board. Unfortunately, because of the holiday, the part wasn't available. Most technicians would have stopped there, explained the delay, and waited until the part could be ordered. James didn't. It genuinely bothered him that my family would be without air conditioning in the middle of the summer. Even after he left, he kept thinking about our situation. He continued following up, even when he couldn't reach me, and came back with a creative temporary solution that safely got our system running until the new control board arrives. Throughout the process, he also spoke with my husband, patiently walked him through the situation, and offered guidance before he attempted any repairs on his own. James wasn't trying to sell us another service call. He genuinely wanted us to make the best decision and stay safe. None of this was expected. None of it was required. It came from someone who genuinely cares about his customers and takes pride in his work. James didn't just diagnose the problem. He educated me, explained our options, answered every question, and found solutions instead of excuses. That is the difference between someone who completes a service call and someone who is building lifelong customer relationships. I also appreciated how fair and reasonable his diagnostic fee was. At a time when many companies take advantage of homeowners who have little choice but to pay whatever they're quoted, James was honest, transparent, and priced his services fairly. It made saying yes easy because I trusted him from the beginning. We still have the permanent repair ahead of us once the replacement control board arrives, but based on everything we've experienced so far, I have complete confidence that James will see the job through. As a wife and a mom, when your home suddenly becomes unbearably hot and you don't know what to do next, it is easy to feel overwhelmed. I was stressed, discouraged, and honestly scared that we would be stuck waiting through the holiday with no relief. James gave us something I wasn't expecting. He gave us hope. He refused to stop thinking about our situation until he found a way to help.

After years of being upsold with another HVAC company in town, I reached out to James at Polar Bear…read morefor a second opinion after a routine maintenance check on our relatively new A/C unit turned into a $1700 repair estimate. James came out and gave us a free second opinion! As I suspected, needed repairs were $1000 less than quoted by the other company and were completed during the service call. James was so professional, giving us honest advice and a great price! I scheduled a furnace check for October and plan to continue hiring him for the foreseeable future!

These guys are the best! For many years, whenever my elderly parents have had problems, the crew…read morefrom Cosby has responded within hours and taken great care of them. Wonderful service!

Great job by Levi, as usual. He always provides good information and is open to questions. Top of…read morethe line service. Highly recommend getting their service agreement. Great value.

I've use Best Services to service my Furnace and A/C unit for the last 9 years. When we bought this…read morehouse I called them and have been very happy and they have always kept me up to speed on condition and never pushy to try and get me to buy a new system even tho my A/C was 23 yrs old. They warn me 2 years ago I needed to be perpared and it finally did go.But they never pushed and I appreciate that. Great Company and knowledgeable , friendly tech's

We called Best Service after coming home from a trip to find our water heater was leaking from the…read morebottom and had shut down. They were able to come to our house and completed the work in a few hours. We have used Best for many years for our heating, air-conditioning and generator work and they have been wonderful. I highly recommend their company.

The blower on my AC went kaput. Called Wise, and within 3 days was able to acquire and replace the…read moreunit. Fast, efficient and an excellent technician. Wholeheartedly recommend them for heating and cooling.

We purchased a new furnace and air conditioner from Wise awhile ago..They were professional and…read moreinstalled the units right on schedule. They cleaned up all the old parts, etc. I am highly satisified with their products and their work. During the night last evening, I had a problem with the mechanical part of my furnace. I called this morning and explained that I had a problem. Adam scheduled someone (Bob) to come out and work on the problem a few hours after I called. Bob was very nice and took care of the problem. Now, I am even more impressed with the the folks and the service from Wise Heating and Cooling - They are top notch

They were the quickest to respond to my Yelp request. They were the quickest to have an…read moreavailable time slot and Jourdan and Candace are the BEST!!! They were on it the same day and fixed my a/c issue immediately! Highly recommend this company!! And...Jourdan was extremely professional and Knowledgeable.

Called first thing in the morning and I had Mike Y show up before noon. Mike fixed our inside unit…read morein less than ideal conditions. Had a good attitude, answered my questions, provided estimates for potential service work in the future, even voiced concerns for future issues that our unit from '09 is likely to face. He also managed to crack a few jokes while he was at it. No complaints. Will definitely keep them at the top of the list for when future issues arise.

My furnace went out and i had to call early. A very professional technician arrived not long after…read moreand had everything working again in no time. I'm shocked at how fast they arrived and how quickly they were able to fix it. I will definitely use this business again!

I called the company yesterday afternoon and they scheduled my service call for the next mornin the…read moretechnician arrived right on time. I explained the noise coming from the furnace. The technician completed his examinatio picked up the part and the repair was completed by 1:30 pm. I highly recommend this company for furnace and ac repair and maintenance. Staff were responsI've, friendly, an professional. The technician explained the problem, noted some potential issue but di not push to make the repairs immediatel.

After 12 tumultuous years with another HVAC company who sold, installed and serviced our furnace -…read moreand then nickeled and dimed us and tried to tell us our furnace needed replacing ASAP, we found Care Heating & Cooling on Yelp and I picked them to get a second opinion based on their Yelp ratings and reviews. They came, assessed and won my trust and business. We religiously care for and service our furnace as I don't want it to fail in the dead of winter. After looking at our furnace, Care told us that they did not see a need to replace it - that it checked out tine. We also had them service the AC unit which, knock on wood, has a been a gem and never yet failed us. They not only did the service, they made recommendations on how to maximize the cool air where it was wanted by shutting off the areas where we don't need it! I wish I would have known this was possible 25 years ago! As I freeze in the north side of the house while the hubby sweats in the south side. I work from home and my office is in the cool part and his TV room is in the south. We get direct sun that heats up that room quickly. Bottom line - this company is the bomb. One I look forward to having service our HVAC needs in the future.

I have found I CARE to be very responsive and courteous. They're technicians are well qualified and…read moreknowledgeable and have done an excellent job and taking care of our HVAC . I would highly recommend them

Zero Star Do not use Holmes Lumber for your kitchen and…read morebath renovations. Especially with designer Jessica Schilling. I have been in the business over 40 years and hands down the worst company I have worked with. I just talked to Carter Corporate and they flat out lied to me saying there was no one else over Frank Sniadach which is just not true.

Terrible customer service. I purchased $3,541 of lumber and supplies. I understand this is…read moreconstruction grade lumber and it's not about appearance. I can understand some pieces will be warped. However, all of the T&G Advancetech 4x8 sheets were so badly damaged, I had to cut the ends off to make it work. The manager David Thompson at the Plain City location refused to give me a credit or work with me. A good 15% of the lumber was also in very poor shape and not useable. No way to treat a customer.