James was selected through Yelp, and honestly, I had no idea what to expect. What I experienced was…read morethe kind of customer service that has become incredibly rare. He quickly diagnosed the issue with our HVAC system and immediately began working to locate the replacement control board. Unfortunately, because of the holiday, the part wasn't available. Most technicians would have stopped there, explained the delay, and waited until the part could be ordered. James didn't. It genuinely bothered him that my family would be without air conditioning in the middle of the summer. Even after he left, he kept thinking about our situation. He continued following up, even when he couldn't reach me, and came back with a creative temporary solution that safely got our system running until the new control board arrives. Throughout the process, he also spoke with my husband, patiently walked him through the situation, and offered guidance before he attempted any repairs on his own. James wasn't trying to sell us another service call. He genuinely wanted us to make the best decision and stay safe. None of this was expected. None of it was required. It came from someone who genuinely cares about his customers and takes pride in his work. James didn't just diagnose the problem. He educated me, explained our options, answered every question, and found solutions instead of excuses. That is the difference between someone who completes a service call and someone who is building lifelong customer relationships. I also appreciated how fair and reasonable his diagnostic fee was. At a time when many companies take advantage of homeowners who have little choice but to pay whatever they're quoted, James was honest, transparent, and priced his services fairly. It made saying yes easy because I trusted him from the beginning. We still have the permanent repair ahead of us once the replacement control board arrives, but based on everything we've experienced so far, I have complete confidence that James will see the job through. As a wife and a mom, when your home suddenly becomes unbearably hot and you don't know what to do next, it is easy to feel overwhelmed. I was stressed, discouraged, and honestly scared that we would be stuck waiting through the holiday with no relief. James gave us something I wasn't expecting. He gave us hope. He refused to stop thinking about our situation until he found a way to help.

James is the absolute best. He goes above and beyond to make sure your home is cooling correctly!read more

These guys are the best! For many years, whenever my elderly parents have had problems, the crew…read morefrom Cosby has responded within hours and taken great care of them. Wonderful service!

Great job by Levi, as usual. He always provides good information and is open to questions. Top of…read morethe line service. Highly recommend getting their service agreement. Great value.

I have worked with Best exclusively for almost 20 years. Two homes, an investment property,…read morerepairs, installs, checkups, we've done it all through Best. We have a 2200 sf ranch with a full finished 2200 sf basement. When finishing the basement they rebuilt all the ventilation to code, so, it is some of the nicer space in the house! They installed a 6 zone system which supplies the main areas evenly throughout both floors. It is efficient, cost effective, and we are very comfortable. Technicians have always been on time and courteous. Working with owner's Russ and Cookie is always a delight. Update: Our AC died in August. Lovely timing. We needed to replace the entire system to get the newer coolant standard. Once again Russ and his install team were excellent, courteous and thorough. Very happy with our new AC, even though we only had a month to enjoy it!

I've use Best Services to service my Furnace and A/C unit for the last 9 years. When we bought this…read morehouse I called them and have been very happy and they have always kept me up to speed on condition and never pushy to try and get me to buy a new system even tho my A/C was 23 yrs old. They warn me 2 years ago I needed to be perpared and it finally did go.But they never pushed and I appreciate that. Great Company and knowledgeable , friendly tech's

These guys came right out (2025-07-22), correctly diagnosed the issue (a bad capacitor), and…read morequickly got our system working again. On top of that they gave an extremely reasonable quote for leveling our AC unit pad - and we had them do that as well at a later visit. After dealing with so many other companies in the area who are fixated with solving every minor problem by quoting a whole new system - these folks know how to diagnose and fix the actual problem. I was actually here looking up their info to pass along while recommending them to a friend.

HVAC Company Review: I hate to have to take this public, as I have kept my thoughts to myself over…read morethe last 12 months, and put trust into a company that I was hopeful would make things right, but that was extremely naive of me. Unfortunately, we have to go other routes now, so I will be speaking out to warn people: Wise Heating and Cooling (Galena, OH) - Don't do it. You can see my review on Google and BBB as well. This is the short version because a 45-page PowerPoint deck chronicling this nightmare is too much to share. We had a new HVAC system installed by Wise in October 2025 and began experiencing problems shortly after installation. Unfortunately, what we expected to be the peace of mind that comes with investing in a brand-new HVAC system instead turned into an ongoing source of lost sleep, lost money, deep frustration and concern. Over the last 12 months, there have been repeated service visits and numerous opportunities for Wise to evaluate and address concerns with both our heating and cooling system. While the company has responded and made attempts to address the situation, the underlying problems have not been resolved with either the furnace or the AC units. Communication and follow-through have also been a significant source of frustration. We frequently had to initiate contact, request updates, and repeatedly follow up to understand what was happening and what the next step would be. Much of the responsibility for keeping the process moving toward a resolution seemed to fall on us. We made every reasonable effort to work directly with Wise and gave them numerous opportunities to resolve our concerns. Our goal was never to create a dispute. We simply wanted the properly functioning, reliable HVAC system we believed we were purchasing when we made this significant investment. Because the problems continued, we ultimately had three other HVAC companies independently evaluate the system in an effort to understand what was happening and determine how the issues could be resolved. Their assessments raised concerns regarding the sizing of the equipment and the adequacy of the original installation. After receiving similar concerns from outside HVAC professionals, our confidence that continued service visits from Wise would ultimately resolve the situation was further diminished, especially considering the resolutions they are offering are the same things that have already attempted over the last 12 months. Wise has also attempted a few times to direct us toward the equipment manufacturer (Bryant) regarding the concerns. However, we contracted with Wise, not the manufacturer, to provide and install our complete HVAC system. We relied on Wise's professional expertise to recommend, provide, and properly install a system appropriate for our home. Regardless of whether the remaining issues involve the equipment, installation, or a combination of both, we believe Wise should have worked with us to reach a satisfactory resolution rather than leaving us to pursue the manufacturer ourselves, especially when they have already been involved and unable to help. We are a repeat customer of Wise and are deeply disappointed in how we have been treated. After a year of continued problems, repeated service attempts, extensive follow-up on our part, and evaluations by three other HVAC companies, we have lost confidence that additional service visits from Wise will provide a satisfactory resolution. We requested a resolution that would allow us to move forward with another provider, but Wise has declined that request. We are genuinely disappointed that the situation reached this point. We would have preferred to resolve this directly with Wise and move forward as satisfied customers. Instead, after numerous opportunities to address our concerns, we are now left to pursue other avenues for resolution. Purchasing a new HVAC system is a significant investment. Based on our experience with the installation, the ongoing heating and cooling issues, the communication and follow-through throughout the process, the concerns raised by other HVAC professionals, and the inability to reach an acceptable resolution after a year of trying, I cannot recommend this company.

Called first thing in the morning and I had Mike Y show up before noon. Mike fixed our inside unit…read morein less than ideal conditions. Had a good attitude, answered my questions, provided estimates for potential service work in the future, even voiced concerns for future issues that our unit from '09 is likely to face. He also managed to crack a few jokes while he was at it. No complaints. Will definitely keep them at the top of the list for when future issues arise.

I paid Comfort Crew $4,200 upfront to install 3 AC units. They installed one unit and provided…read moreexcuses for delays for 3 weeks. After initial excuses, the owner, Tim Smith, said the installation would be done by September 18. When I called him on September 23, he gave me "his word" it would be done by September 25. They missed that deadline too. Since that September 23 call, I've received no update and have been unable to get a response for nearly a month and multiple calls. As of October 16, they still have my deposit and two units have not been installed. Taking half the payment, missing repeated commitments, and then going silent is unacceptable. This company is a scam and the owner is not trustworthy.

I called the company yesterday afternoon and they scheduled my service call for the next mornin the…read moretechnician arrived right on time. I explained the noise coming from the furnace. The technician completed his examinatio picked up the part and the repair was completed by 1:30 pm. I highly recommend this company for furnace and ac repair and maintenance. Staff were responsI've, friendly, an professional. The technician explained the problem, noted some potential issue but di not push to make the repairs immediatel.

My furnace went out and i had to call early. A very professional technician arrived not long after…read moreand had everything working again in no time. I'm shocked at how fast they arrived and how quickly they were able to fix it. I will definitely use this business again!

After 12 tumultuous years with another HVAC company who sold, installed and serviced our furnace -…read moreand then nickeled and dimed us and tried to tell us our furnace needed replacing ASAP, we found Care Heating & Cooling on Yelp and I picked them to get a second opinion based on their Yelp ratings and reviews. They came, assessed and won my trust and business. We religiously care for and service our furnace as I don't want it to fail in the dead of winter. After looking at our furnace, Care told us that they did not see a need to replace it - that it checked out tine. We also had them service the AC unit which, knock on wood, has a been a gem and never yet failed us. They not only did the service, they made recommendations on how to maximize the cool air where it was wanted by shutting off the areas where we don't need it! I wish I would have known this was possible 25 years ago! As I freeze in the north side of the house while the hubby sweats in the south side. I work from home and my office is in the cool part and his TV room is in the south. We get direct sun that heats up that room quickly. Bottom line - this company is the bomb. One I look forward to having service our HVAC needs in the future.

Wes Blair came for my summer maintenance job. He texted me to let me know what time he would be…read morearriving. He was right on time. I believe he has done my Maintenance before. He does a thorough job of checking both the HVAC and the AC. He took his time and reported to me that he found no issues with either unit. He was impressed that I made notes of the last time I had changed the filter. Care HVAC is an excellent company to use for installing and maintaining new HVAC systems. I highly recommend them. I give them 5 stars.

Stellar service every time I walk in their location here in Sunbury. David has great knowledge and…read moreadvice. Many thanks, Alex

Zero Star Do not use Holmes Lumber for your kitchen and…read morebath renovations. Especially with designer Jessica Schilling. I have been in the business over 40 years and hands down the worst company I have worked with. I just talked to Carter Corporate and they flat out lied to me saying there was no one else over Frank Sniadach which is just not true.