I'll start off by saying that Dr.Serrano is by far one of the best GI doctors I've had the pleasure…read moreof working with. From start to finish I was very impressed with the staff and would recommended anyone to keep his number in their phone book. Before the procedure -The prep was painless. If I remember correctly you drink your prep the night before and morning of. The prep phase is the hardest because of the water bloating you feel while trying to down the liquids. The day of -You will arrive to the office, they will take some basic information, take some vital signs, change you into a gown, medicate you and you're off to the procedure. I don't remember anything after one of the nurses getting me in the right position. All in all a great experience and highly recommended. I am very grateful for Dr.Serrano and his staff. A+

From the owner: Dr. Serrano is a Board Certified Gastroenterologist who has been practicing in Miami since 1982. In…read more2009 he opened his own endoscopy center in his office. The setting provides a safe experience that is more tranquil and personalized than other options. To date, Dr. Serrano has completed over 22,000 in his office endoscopy since 2009.

Dr. Maderal has provided exceptional care. His ability and knowledge combined with compassion and…read moreprofessional demeanor instilled a great deal of confidence and comfort in my treatment plan. Vanessa Physician assistant is highly attentive, caring compassionate. She provided a high standard of care and knowledge. Her effective communication ensured I was well informed and put me at ease. I highly recommend this group to anyone looking for care and positive outcome. Thank you may god continue to bless you. Gisel Benitez

Save yourself some time, and DO NOT go here…read more I can go on and on about the con's about the place, most of the staff and Dr. Martinez, but here is just a quick version: I wasted about 3 weeks trying to get some tests done. I must've spoke to everyone in that office to try and get some help and everyone was bascially useless. Here's how it went: 1. My first appointment was cancelled 30 minutes before the scheduled time, due to their computers not working. 2. I had a test scheduled at 8 AM in Hialeah (mind you, the office is in Coral Gables). They didn't take me in until 9 AM. After the test, I was still waiting at 10 AM to speak with the doctor regarding the results before I got up and left. The nurse who I spoke with prior to leaving advised that the doctor will be in contact with me to speak later. I spoke with 3 different employees prior to scheduling this to confirm that I would be completely done in 1 hour. They all confirmed I would be done and out by 9 AM. Right... I tried for days, which turned into 2 weeks, to get a hold of the doctor, leaving messages with the people who answered the phone, had the employees page him...and nothing. No call back, no response, no nothing. It continues... 3. I had an 8:30 AM test, which required me to drink a can of coca-cola 3 hours before. That's right - 5:30 AM. Ok, no problem. Guess what happened next? They called me at 8 AM to cancel my appointment. You may be wondering why....well, their absolutely useless Office Manager, LILLY, was waiting for a piece to fix the machine they needed for the test. Their vendor promised to have the piece to them by 7 AM so their machine would work. Now, most people with a brain would call those individuals who have a 1% chance of being affected by this (jussssst in case something goes wrong and the machine, in fact, does not work). I mean, it's common sense. If I knew there were a .5% chance that the machine wasn't going to work, I would've rescheduled in a heartbeat. The office manager still doesn't understand and continues to claim that it was the vendor's fault, taking no responsibility in the matter. 4. I had a follow-up appointment 3 weeks after my original test. When I arrived, they advised that the wait time would be at least 45 minutes. After explaining to the lady at the front of my current situation, and that I would not be waiting 45 minutes just to hear results which will take 1 minute, I politely asked that I be given a copy of my results. I received a roll of the eyes and the plastic sliding door slammed in front of me. Fifteen minutes go by and nothing. Finally, I heard the front desk girl (who I later found out to be the office manager, LILLY - it now finally all made sense) explain the situation to the doctor through the wall, his response was (rudely) "Let her leave and give her the paper!". Wow, nice customer service. So, finally, 30 minutes later, the door opened and an arm stuck through the window with the envelope. Now, onto continuing what I originally started...but with a place that actually cares about their patients, ensures they actually are receiving the best quality (and not just puts that in writing) and makes sure the patient understands their results (and not just hands them a piece of paper expecting for them to figure it out). Definitely not what I would call a welcoming place ...or somewhere I would EVER recommend someone to go to.

I'm not gonna necessarily rate them badly because I never did get to see him. This is more of an…read moreissue with the medical system in general. I need an appointment one doctor told me they only do procedures one day a month and every other month. April is already full. So you mean, I have to wait until June? Dr. Melman's office told me they're not accepting any patients right now. WTF, what's wrong with our medical system. Everybody says the medical system in the United States is the best but if this is the best we can do then we're in deep trouble.

I have not had great luck with GI Dr's. They are so busy with procedures that (in my experience)…read morethey forget to actually HEAR the patient. All of this changed for me on my first appointment with Dr. Mellman. He heard me, he listened and solved a huge issue I was having. I'm elated!! The office staff has been on point! It's so nice to actually be heard and to finally get results I had almost given up on ever getting! I am beyond appreciative!!

This practice goes out its way to show its patients that it does not care about them. After your…read moreappointment, it is almost impossible to reach someone. Forget about talking to your doctor. I have left 5 messages, and all were ignored. Emails are the same. This place is a mill that cares almost nothing about the people.

Well my family and I have used this Dr office for over 30 years. Now that our family Dr. retired I…read morefind the staff, not the Doctors, they seem to be great, but administrators are rude and don't know what they are doing.

(NO LOS RECOMIENDO) Los reviews de esta oficina y estan en…read moretodo lo correcto, todos siguen el mismo patron de ineficiencia con respecto al seguro y las citas, PERO lo mas molesto es que ni verifican si tu seguro esta bien para continuar, básicamente te hacen someterte a una preparación(NO COMER Y TOMAR LAXANTE) desde el día anterior, llegas puntual con fatigas y te dicen todo lo que no necesitas, cosa que es totalmente evitable pues en el momento de hacerte la cita para el procedimiento ellos te pueden decir si tu seguro cumple o no, si pagas mas o menos. Son una real basura! Muy decepcionante no merecen ninguna estrella!

Terrible! No only they reschedule my appointment several times but the day of my endoscopy, I call…read morejust to verify the address and they say that my appointment was at 10.30 when they had called me last week to move it again to 12 noon. So now, I was not going to make it and missed the appointment. I took the day off for this procedure and they wanted me to reschedule for another day, like I am a toy. Nobody knew who called me and the lady who answered the phone in the Hialeah office was rude and dismissive. They lost a patient and by reading the previous reviews, they need to step up their game big time.

Great Colorectal specialist. Best of the best. No much talk but extremely skillful surgeon. My…read moresigmoidectomy procedure (secondary to recurrent episode of diverticulitis) went well, practically not pain at all only minor discomfort for a few days. No complaints about his office or staff either. I'm recommending him to anyone who needs a simple GI treatment or a complicated surgical procedure.

I was treated by Dr. Zsomstein on July 26, 2023, he prescribed a medication to heal my symptoms and…read moreafter been using this medication for five (5) weeks I didn't notice any improvements to my condition. I call Dr. Zsomstein and on three different occasions I left messages explaining my situation and asking him to call me, in addition I send him two (2) emails on his Gastro Health Portal and he never replied to none of my messages; by telephone or by emails. Poor practice by Dr. Zsomstein not assuming his responsibilities as he should. Silvio I. Olivera

I should've read the reviews before I came here- It looks like everyone has the same experience -…read morewaiting over an hour and being charged ahead of time for your appointment , and constantly being told "you are next", and then still waiting another half hour or more , very rude receptionist!!!

They charged me the copay before the appointment, made me wait 1h before telling me the doctor is…read morerunning late... Awful service experience, doctors do not care about patients time. My appointment was with Mr. Gonzales

I have known Dr Selub as a patient for over 20 years he is a highly experienced gastroenterologist…read morewho is kind caring and always makes himself available for emergencies. He caught a major issue for me and shepherded me through the treatment process through recovery. His assistant Becky again very kind and caring and goes out of her way to assist patients. I live far away from their office but it's worth the drive for this practice!

Dr Selub is without question a tier 1 doctor. Seriously a flawless professional for what he does…read more This guy is still has the pre covid bedside manner so many doctors have lost. I highly recommend this Doctor and the Weston Outpatient Surgical Center, their entire team, Kay, Holly, Jeanette and Ray watch over you like your family. True professionals who care about the important services they provide. Thanks to all. Jay Smith

I have been seeing Dr. Lanoe for 15 years, for routine colonoscopy, and also I had several…read moreendoscopes for a stomach issue. The convenience of 2 offices, east & West Hollywood is great. The office staff is always friendly, efficient and minimal wait time (normal). They do the procedures in their own facility, which is a plus. His demeanor is always confidence inducing, while smiling and has a nice personality. An expert in his field!